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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 yrs ago
- 243
- 1
- Ideas
2
Flowbot should send conversation to chatbot to keep customer at chatbot to decrease people work hour.
We have realized that flowbot sending its conversation to teams as ending action, is it possible to send it to chat-bot and an ending action ? Maybe boat will be chosen as a team member ?…
- HAMZA AKBULUT
- HAMZA_AKBULUT
- 11 mths ago
- 2 replies
- 14
- 2
- Evelien Donkers6 hrs ago
- Ideas
0
Dedicated voicechannels to usergroups
I would like to have the option to assign a usergroup to one voicechannel only. If a user is starting a call to a contact of this group it would allways the same voicechannel.…
- Hans Willems
- Hans_Willems
- 21 hrs ago
- 1
- Ideas
3
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 4 mths ago
- 3 replies
- 11
- 3
- Stijn Bakkeryesterday
- Ideas
0
Outbound use Channel
I would like an option on a channel to enable/disable the outbound use of the channel. Why, because i have some e-mail channels that i use for notifications only.…
- Hans Willems
- Hans_Willems
- yesterday
- 1
- Ideas
1
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn van Koevorden
- Willemijn_van_Koevorden
- 3 wk ago
- 2 replies
- 16
- 1
- Willemijn van Koevordenyesterday
- Ideas
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- yesterday
- 2
- Ideas
3
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 1 mth ago
- 1 reply
- 7
- 3
- Nickyesterday
- Ideas
3
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris Oostenbroek
- Joris_Oostenbroek
- 1 yr ago
- 6 replies
- 83
- 3
- Ahmed Shoulkami2 days ago
- Ideas
3
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 3 replies
- 37
- 3
- Luke Dodd2 days ago
- Ideas
8
Pre-fill fields in the email channel within the website widget
If user is registered, "name" and "email" should be rendered pre-filled with user's data.
- Roman
- Roman
- 1 mth ago
- 1 reply
- 14
- 8
- Evolt2 days ago
- Ideas
0
Open app.trengo links with the spp
In android or Mac OSX when I click on any link of app.trengo.com(for 4xample.tonooen a ticket or something) it open browser by default instead open the Trwngo Desktop App or android app.
- Nestor Toledo Diaz
- Nestor_Toledo_Diaz
- 4 days ago
- 2
- Ideas
19
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 13 replies
- 177
- 19
- Alena1 mth ago
- Ideas
- In progress
- In progress
1
Create a KPI dashboard for "Supervisors" and "Users"
At this moment only admins can see KPI. I would like to be able to share KPI with my team.
- Tim van den Dam
- Tim_van_den_Dam
- 9 days ago
- 1
- 1
- Ideas
3
Availability insights per user (export)
The new feature in the reporting section that provides insights into the workload and status of users is nice. But it would be even better if you could also export these results.…
- Joey van den Brink
- Joey_van_den_Brink
- 2 mths ago
- 2 replies
- 14
- 3
- Joris Oostenbroek9 days ago
- Ideas
18
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 11 replies
- 90
- 18
- Miran Cosic9 days ago
- Ideas
0
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 149
- Tamara Berner2 wk ago
- Ideas
- In review
- In review
1
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 5 mths ago
- 2 replies
- 21
- 1
- Tamara Berner2 wk ago
- Ideas
- Completed
- Completed
2
Quick Reply - Tags For Custom Field
Hi Trengo Team, I would like to suggest to add function that is able to retrieve custom field value during quick reply. For example, I have a custom ticket field 'Delivery Time' and custom contact…
- Tony Ngan
- Tony_Ngan
- 2 wk ago
- 10
- 2
- Ideas
1
Quick Reply - Tags For Ticket ID
Hi Trengo Team, I would like to suggest to add tag [ticket_number] in quick reply to reflect ticket id. So that agent can use quick reply to retrieve ticket id as a reference for a customer.…
- Tony Ngan
- Tony_Ngan
- 2 wk ago
- 4
- 1
- Ideas
0
Red notification instead of grey for Team Chat
I would rather see a numbered red Team Chat notification for all messages instead of the current gray one without. Or atleast the number of unread messages.
- Berry
- Berry
- 2 wk ago
- 3
- Ideas
0
Let each individual user upload a custom picture for their signature.
We would like to be able to add our own individual e-mail signature for each user. In Freshdesk, for example, each user can upload this themselves in their own user settings.
- Paul Bergsma
- Paul_Bergsma
- 2 wk ago
- 1
- Ideas
0
Mail verwijderen wanneer je erop staat
Het zou makkelijk zijn wanneer je een mail kan verwijderen wanneer je erop staat middels DEL. Nu moet je hem selecteren en dan weer kiezen voor een vervolgactie.
- Marcel Bakker
- Marcel_Bakker
- 2 wk ago
- 2
- Ideas
0
Chatvenster standaard instellen
Wanneer je als standaard bijvoorbeeld het helpcentrum selecteert en je zit in een chat en de klant sluit even het grote venster en komt weer terug wanneer hij een 1 ziet dan komt hij weer terug in…
- Marcel Bakker
- Marcel_Bakker
- 2 wk ago
- 2
- Ideas
4
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 7 replies
- 34
- 4
- Tim B2 wk ago
- Ideas
3
Show number of tickets per team
Hello! We work with different teams in our Trengo account. in the left menu the teams overview is the only part that doesnt show how much tickets are open per team.…
- Miran Cosic
- Miran_Cosic
- 2 mths ago
- 2 replies
- 14
- 3
- evelien2 wk ago
- Ideas

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