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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 135
- Ideas
0
Texts in Help center are 'cut/shotertened'
The texts in the Help Center are 'cut' because these texts are in virtual blocks. This gives our help center an unclear appearance. Is it somehow possible to put sentences on two lines if they are…
- Miran Cosic
- Miran_Cosic
- 2 wk ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Make it possible to leave message away in website widget
Please make it posisble to leave the message field away. We can change it to whatever we want, but we are not using this field. From a customer perspective it is less work to fill out this form…
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 3 wk ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
See all Unanswered Tickets and Latest Unswered Tickets by Customer
Hello Ordering list has only 2 options, newest and oldest but there is no option like the latest updated or replied by customer. Also, I want to see unanswered tickets which haven't only assigned to…
- mehmet uyar
- mehmet_uyar
- 1 mth ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 2 days ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
4
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 5 mths ago
- 3 replies
- 16
- 4
- Alex Moya10 days ago
- Ideas
- In review
- In review
0
The call action in the inbox
Current situation: Most of the new actions are on the left of the screen, except for starting a call or sending a SMS. Idea: Is it possible to have all these actions on the left of the screen,…
- Katja Koster
- Katja_Koster
- 2 days ago
- 1 reply
- 2
- Tamara BernerModerator2 days ago
- Ideas
3
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 4 mths ago
- 4 replies
- 21
- 3
- Tamara BernerModerator2 days ago
- Ideas
0
Make contact moments more friendly to browse
When a ticket is closed the history disappears in a 'contact moment' but when a customer replies after closing a ticket a new ticket is openened. It takes some time to find the context of the old…
- Tim Struijs
- Tim_Struijs
- 3 wk ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
- Planned
- Planned
0
Make flowbot sticky
If you have a flowbot with lots of steps and you scroll down to edit the later steps, you have to scroll back up to edit its contents. It would be nice of the contents of the bot could stay in your…
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 2 days ago
- 1 reply
- 2
- Tamara BernerModerator2 days ago
- Ideas
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 1 mth ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Notification without message contents
Hi, I have got an idea for the email notifications. It is great that it is possible to receive notifications at the moment a message gets assigned to a team.…
- Lisa
- Lisa
- 2 days ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
2
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 wk ago
- 1 reply
- 5
- 2
- Tamara BernerModerator2 days ago
- Ideas
2
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 wk ago
- 1 reply
- 9
- 2
- Tamara BernerModerator2 days ago
- Ideas
2
automatically open next ticket after closing one
When closing tickets, I stay in the same ticket. I think it would be very useful to automatically move to the next ticket after closing one.
- Ghislaine Groenewegen
- Ghislaine_Groenewegen
- 2 wk ago
- 1 reply
- 5
- 2
- Tamara BernerModerator2 days ago
- Ideas
1
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 wk ago
- 1 reply
- 8
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Multi login - Trengo app and browser
Hi there! I manage multiple businesses and trengo accounts, now I need to use multiple google chrome logins to manage this. But.. when I want to use the app on my iPad pro, I can only use 1 account.…
- Kevin Gerde
- Kevin_Gerde
- 10 days ago
- 1 reply
- 5
- Tamara BernerModerator2 days ago
- Ideas
1
Greeting without a sound
The sound of the greeting is a bit annoying (that's what we hear form our visitors). Maybe it is possible to create an option for a greeting without a sound.
- Saskia van Beek
- Saskia_van_Beek
- 10 days ago
- 1 reply
- 3
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Pressing the V to close a ticket should also close the chat in Messenger
In Trengo you are able to close a conversation / ticket. But it leaves the conversation in Messenger itself open, while Facebook also has a V to move a conversation to 'Done' (Verplaatsen naar Klaar…
- Tim Struijs
- Tim_Struijs
- 3 days ago
- 1 reply
- 2
- Tamara BernerModerator2 days ago
- Ideas
2
Make user logged in/out status depend on active browser window
Since the messages towards customers in the chat depend on if the Trengo users are online or not, right now we have to be really careful and not forget to logout.…
- Marcel
- Marcel
- 1 yr ago
- 12 replies
- 37
- 2
- Tim Struijs3 days ago
- Ideas
2
Flowbot delay
At this moment Flowbot messages and answer options have a delay for about 2 seconds. We wish to make this optional, so that answer options can be send quicker.
- Lisa
- Lisa
- 2 mths ago
- 3 replies
- 8
- 2
- Liselotte Leijten-Deppenbroek4 days ago
- Ideas
6
Conversations in chronological order
It would be great if there was a possibility to put converstations in a chronological order (new messages on top, old messages on the bottom). Right now it is the other way around and for us it is…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 6 replies
- 41
- 6
- Tim B4 days ago
- Ideas
9
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 10 mths ago
- 4 replies
- 49
- 9
- Max Ayo7 days ago
- Ideas
- In progress
- In progress
4
Hotkey menus
Using hotkeys to insert quick replies for example. By typing /c> in a message, for example, the quick reply menu will be opened and the correct quick reply can be selected.
- Liza Wevers
- Liza_Wevers
- 11 mths ago
- 2 replies
- 26
- 4
- Eric van Wenkop8 days ago
- Ideas
1
Change Online / Offline / Away status of other users
It would be nice to have the possibility to change the status of other users. Often it happens that someone is online, but leaves his/her desk while still being 'Online'.…
- Tim Struijs
- Tim_Struijs
- 3 wk ago
- 2 replies
- 10
- 1
- Liselotte Leijten-Deppenbroek2 wk ago
- Ideas
0
'Equals' search function
It would be great if a tool can be applied to specify the search in the incoming emails. When making a rule there is an option called 'equals' to filter the emails and for example attach a label.…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 3 wk ago
- 2 replies
- 5
- Victoria Cadeau Concepten2 wk ago
- Ideas

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