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About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 wk ago
- 531
- 3
- Ideas
0
2FA for sessions
If a registered customer contacts us using a non-registered platform (like WhatsApp, or Instagram), We would like to validate the customer that his phone number or the profile is valid.…
- Eliad Cohen
- Eliad_Cohen
- 4 days ago
- 1
- Ideas
0
Changing name > stay in same part of inbox
When changing someone's name in the small profile part (grey block top right), the inbox switches back to the first ticket instead of the ticket you were working on.…
- Anne Schulze
- Anne_Schulze
- 7 days ago
- 1 reply
- 2
- Charlotte Beenen3 days ago
- Ideas
0
New rule option send WhatsApp template
Would be a good option to send a specific WhatsApp template, which has been added to Trengo, based on a rule.
- Nik
- Nik
- 8 days ago
- 1 reply
- 2
- Charlotte Beenen3 days ago
- Ideas
0
New rule stop flowbot
Would be nice to have the feature on a rule to stop certain activated flowbot(s)!
- Nik
- Nik
- 8 days ago
- 1 reply
- 2
- Charlotte Beenen3 days ago
- Ideas
0
Sharing the ideas on this forum in an "internal" newsletter
There are a lot of great ideas on this forum from so many companies who use Trengo in ways that might inspire others to set-up new processes. I think it would be a great idea to send out an…
- Pim
- Stuvia
- Pim_Boterman
- 11 days ago
- 2
- Ideas
1
Better support RTL (right-to-left)
Even when the email's style is RTL (right-to-left), it's left to right when drafting the response.
- Asaf Shifer
- Asaf_Shifer
- 13 days ago
- 1 reply
- 4
- 1
- Charlotte Beenen11 days ago
- Ideas
0
Marktplaats Integration
There are quite a few companies currently using Marktplaats as a sales platform besides bol.com and Amazon etc. Would be great if an integration would be made so that we can communicate trough…
- Jaron Zwijnenburg
- Jaron_Zwijnenburg
- 2 wk ago
- 1 reply
- 2
- Charlotte Beenen11 days ago
- Ideas
1
Assign tickets that originate from an automated greeting to colleague
Currently, you can add rules or widget automations / greeting to Trengo, but you can't seem to combine them. For example, when one our our users visits a specific landing page,…
- Pim
- Stuvia
- Pim_Boterman
- 3 wk ago
- 1 reply
- 4
- 1
- Charlotte Beenen11 days ago
- Ideas
2
First customer contact
Hi, We would like to request the feauture to set a user as first customer contact. When a user in Trengo is assigned as first customer contact, he or she will receive all incoming calls and messages.…
- Jeroen Bongers
- Jeroen_Bongers
- 3 wk ago
- 1 reply
- 12
- 2
- Charlotte Beenen2 wk ago
- Ideas
1
Auto assign tickets based on profiles
Hi, Within a profile we have different contacts. When we are helping a customer with an issue, often multiple contacts of one profile ( company ) contact us.…
- Jeroen Bongers
- Jeroen_Bongers
- 3 wk ago
- 1 reply
- 6
- 1
- Charlotte Beenen2 wk ago
- Ideas
2
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
- Jeroen Bongers
- Jeroen_Bongers
- 3 wk ago
- 1 reply
- 9
- 2
- Charlotte Beenen2 wk ago
- Ideas
0
Change usernames and passwords for my employees
"As the owner of a Trengo environment, I would like to be able to change usernames and passwords for my employees, so that new colleagues can reuse existing Trengo licenses/history with their own…
- Rogier van den Berg
- Rogier_van_den_Berg
- 3 wk ago
- 1 reply
- 4
- Charlotte Beenen2 wk ago
- Ideas
0
Ability to build trengo chat into mobile application
It would be good to have the ability to build trengo chat into mobile application
- Stephen King
- Stephen_King
- 4 wk ago
- 1 reply
- 1
- Charlotte Beenen2 wk ago
- Ideas
0
Option to send emails from same ticket as call ticket
Right now, when we get a call and we need to send an email to the customer, we need to start a new conversation. This means an extra ticket and polution of the reports.…
- Helpdesk Qfact
- Helpdesk_Qfact
- 1 mth ago
- 1 reply
- 2
- Charlotte Beenen2 wk ago
- Ideas
0
Option to set standard outgoing phonenumber
We would like to be able to choose which phone number should always be used for outgoing calls - unless we manually choose a different number. It would be prefferable if this could be set per user.
- Helpdesk Qfact
- Helpdesk_Qfact
- 1 mth ago
- 1 reply
- 3
- Charlotte Beenen3 wk ago
- Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
- Alec Nijssen
- Alec_Nijssen
- 2 wk ago
- 1 reply
- 9
- 6
- Charlotte Beenen2 wk ago
- Ideas
0
Profiles filter in Reports
Hello! I would like to suggest a Profiles and Contact Groups Reports. It should be a matter of adding some more filters to the same reports Trengo already have.…
- Cmind
- Cmind
- 1 mth ago
- 1 reply
- 5
- Charlotte Beenen1 mth ago
- Ideas
0
Prevent accidental deletion of your Flowbot
It happened to me without noticing: i accidentally deleted my flowbot To create a flowbot you have to manually save a lot, often you get an error message which you need to debug.…
- Jules
- Jules_van_Leeuwaarden
- 1 mth ago
- 1 reply
- 4
- Charlotte Beenen1 mth ago
- Ideas
0
New rule when an outbound e-mail occur, put an e-mail in BCC automatically
Hi Trengo, We would like to have a new rule that every time we send an e-mail, Trengo puts an e-mail in bcc automatically. Thank you. Regards,
- Aniol Rodriguez
- Aniol_Rodriguez
- 1 mth ago
- 4 replies
- 6
- Aniol Rodriguez1 mth ago
- Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 mth ago
- 1 reply
- 4
- 1
- Charlotte Beenen1 mth ago
- Ideas
2
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
- Peter Batenburg
- Peter_Batenburg
- 1 mth ago
- 3 replies
- 6
- 2
- Charlotte Beenen1 mth ago
- Ideas
0
"Answered ticket" as timestamp in reporting export
Currently, there are only two possible timestamps per entry: "Ticket created" and "Ticket closed" in the export. Is it possible to add another timestamp here with "Ticket answered"?
- Simon Viertel
- Simon_Viertel
- 1 mth ago
- 3 replies
- 7
- Charlotte Beenen3 wk ago
- Ideas
0
Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.…
- Simon Viertel
- Simon_Viertel
- 1 mth ago
- 3 replies
- 6
- Charlotte Beenen3 wk ago
- Ideas
1
Giphy in rules
When livechatting in Trengo you can use Giphys. It would be great to have this function within the "rule" options. So when you need to generate a smile at the visitors face you can you a Giphy.…
- Vincent Vorster
- Vincent_Vorster
- 1 mth ago
- 1 reply
- 3
- 1
- Charlotte Beenen1 mth ago
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 1 mth ago
- 1 reply
- 8
- 1
- Charlotte Beenen1 mth ago
- Ideas

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