How to enable Javascript

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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 yr ago
- 99
- Ideas
0
Integration with MS Flow
Have the tool being integrated with MS Flow, to generate triggers to start actions within MS Office (ex.: Outlook, Teams)
- Loris SCarpa
- Loris_SCarpa
- yesterday
- 2
- Ideas
0
Translate Small Talk in French
Hi, We would like to translate small talk in French, if you have a template we would like to help. br, Loris
- Loris SCarpa
- Loris_SCarpa
- 3 days ago
- 1
- Ideas
0
Send an automated message when the chat is closed
I would like to send a message when the chat is closed by the user or the chat agent. This message should automaticly appear after the chat is closed.
- Joost
- Joost
- 7 days ago
- 2
- Ideas
0
Rules waiting for flowbot
Now, a rule is immediately active when an inbound message appears. But sometimes the flowbot is not ready yet. It would be great if the rule also checks afterwards if it should be activated.…
- Joost
- Joost
- 7 days ago
- 2
- Ideas
0
Copy chatbot do different channels
Is it possible to copy the chatbot to different channels? I know you can select multiple channels but if you have multiple brands and if you have multiple brand answers it's important to not combine…
- Dodi Atta Alla
- Dodi_Atta_Alla
- 10 days ago
- 2
- Ideas
1
HTML in chatbot answer
It would be great to have HTML or WYSIWYG editor in the chatbot answers. Now if you enter a text like this it's not formatted and it's not easy to read: Jammer dat je bestelling wilt retourneren!…
- Dodi Atta Alla
- Dodi_Atta_Alla
- 10 days ago
- 3
- 1
- Ideas
1
Adding hotkeys like 'delete', 'up', 'down' and more!
Right now you cannot use the 'delete' button to delete a conversation. You can also not use the 'up' and 'down' button for scrolling through the conversations.…
- A T
- A_T
- 11 days ago
- 1 reply
- 7
- 1
- A T11 days ago
- Ideas
2
Missing message-count in Weergaven-section
The Inbox-overview shows the number of tickets for Kanalen, Labels and Gebruikers. But for Weergaven no numbers are shown.
- Robin Dommisse
- Robin_Dommisse
- 11 mths ago
- 5 replies
- 20
- 2
- Bart2 wk ago
- Ideas
2
Automatic suggestions for assigning labels
It is now possible to attach labels to a conversation after it has been completed. Is there a question that the employee who completes the conversation will automatically receive a suggestion so…
- Bart
- Bart
- 2 wk ago
- 6
- 2
- Ideas
0
See how answer when working with mismatches
It would be great to see whole answer when searching for answers in Chatbot mismatch section
- Mark Walls
- Mark_Walls
- 2 wk ago
- 3
- Ideas
0
Merge chatbot questions/answers
It would be great to have the ability to merge chatbot questions/answers.
- Mark Walls
- Mark_Walls
- 2 wk ago
- 2
- Ideas
1
Contact_email field
Now, there are two ways to collect the customer e-mail. When this e-mail is collected, this is e-mail can be send via a 'webhook' (contact_email). Two ways to collect this event: 1.…
- Joost
- Joost
- 2 wk ago
- 7
- 1
- Ideas
1
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 wk ago
- 3
- 1
- Ideas
1
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 wk ago
- 4
- 1
- Ideas
3
Customer login to see all the tickets off there company
Hi, It would be nice to have a position in Trengo where we can give our customers a login so that they can already follow their own tickets and possibly their colleagues.
- Pascal Gordebeke
- Pascal_Gordebeke
- 3 mths ago
- 3 replies
- 12
- 3
- Eduard Wustenveld3 wk ago
- Ideas
1
Multiple levels in knowledgebase
At this moment there is only one level of categories in the knowledgebase. It would be great if their can be more levels so we can make chapters and subchapters with information.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 wk ago
- 2
- 1
- Ideas
1
Customer portal with support tickets
We are currently using Zendesk as our Support Portal and knowledgebase. We met you guys at the webwinkelvakbeurs in Utrecht and I think it's awesome. At the stand they told me Trengo could replace…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 wk ago
- 2
- 1
- Ideas
1
Integrate Callvoip in Trengo
As Trengo did recently integrate Voys, it would be great if Trengo can also support CallVoip/Simmpl voip provider.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 wk ago
- 1
- 1
- Ideas
0
Unassign button
It should be possible to unassign a ticket. If you by accident hit the assign to me button, you can't undo it, and make it appear in "new" again.
- Mark Just
- Mark_Just
- 3 wk ago
- 2 replies
- 4
- Mark Just3 wk ago
- Ideas
1
The chatbot message that asks a visitor for their e-mailadres is count as an anwer
On our website, as soon as the user starts the chat, they will get a message with something like 'If it takes too long for us to answer, you can leave your e-mailadres below and you can leave the…
- Marcel
- Marcel
- 10 mths ago
- 3 replies
- 26
- 1
- Tamara BernerModerator3 wk ago
- Ideas
- Completed
- Completed
2
Being able to receive Trengo-phonecalls on a fixed phone
Being able to receive Trengo-phonecalls on a fixed phone (SIP phone). Currently you are connected to using a headphone, connected to a pc, or you have to use a mobile phone to answer phonecalls.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 yr ago
- 6 replies
- 71
- 2
- Tamara BernerModerator3 wk ago
- Ideas
- Completed
- Completed
1
Attachment name
When you download a attachment from a ticket, trengo overwrite the filename and does not keep the original filename. It should keep the original filename.
- Niels
- Niels
- 2 mths ago
- 5 replies
- 12
- 1
- Niels3 wk ago
- Ideas
- Completed
- Completed
0
Add ticket from my account page
Would be nice if you can build a module that you can integrate with Wordpress or any other known CMS to add a ticket straight from the customers My Account page.…
- Max Looman
- Max_Looman
- 1 mth ago
- 1 reply
- 2
- Tamara BernerModerator3 wk ago
- Ideas
2
Show Facebook private messages with same person as a conversation
If someone answers your private message (Facebook) it is shown as a new conversation and you have to link and merge the messages.
- Anne vd Kerkhof
- Anne_vd_Kerkhof
- 5 mths ago
- 7 replies
- 13
- 2
- Tamara BernerModerator3 wk ago
- Ideas
- In review
- In review
0
Only show firstname when mentioning
Only show Firstname when tagging someone, eg. @Sander instead of @sander60154. Please hide the ID after the firstname. My co-workers are people, not numbers or ID's. =)
- Sander Terpstra
- Sander_Terpstra
- 1 mth ago
- 2 replies
- 4
- Tamara BernerModerator3 wk ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

About the Ideas category

Integration with MS Flow

Translate Small Talk in French

Send an automated message when the chat is closed

Rules waiting for flowbot

Copy chatbot do different channels

HTML in chatbot answer

Adding hotkeys like 'delete', 'up', 'down' and more!

Missing message-count in Weergaven-section

Automatic suggestions for assigning labels

See how answer when working with mismatches

Merge chatbot questions/answers

Contact_email field

Private knowledgebase

Single Sign-on (SSO)

Customer login to see all the tickets off there company

Multiple levels in knowledgebase

Customer portal with support tickets

Integrate Callvoip in Trengo

Unassign button

The chatbot message that asks a visitor for their e-mailadres is count as an anwer

Being able to receive Trengo-phonecalls on a fixed phone

Attachment name

Add ticket from my account page

Show Facebook private messages with same person as a conversation

Only show firstname when mentioning

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