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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 161
- Ideas
0
Double space
Could there be a setting to remove the automatic double spacing that happens when you hit return? Thanks
- Tim B
- Tim_B
- 12 days ago
- 4 replies
- 9
- Tim B17 hrs ago
- Ideas
0
Drag and drop attachments
Hi! As the subjects says, when in an conversation and answering a customer, it would be nice to be able to drag a document and drop it on the conversation area, and have it attached automatically.
- Lennart Petersson
- Lennart_Petersson
- yesterday
- 1
- Ideas
0
Direct inzichtelijk in hoofd overzicht of klant wel of niet online is.
Direct inzichtelijk maken of een klant wel of niet online is, binnen je eigen ticket box (assigned to me). niet pas wanneer je het gesprek daadwerkelijk opent maar al in het complete ticket…
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 5 days ago
- 3
- Ideas
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 6 days ago
- 3
- Ideas
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 5 replies
- 43
- 6
- Christ van Leest6 days ago
- Ideas
- In progress
- In progress
1
Quicker deleting
Hi.. could you please let me know if anyone is working on a quicker way to delete messages (I don't meed bulk deleting, although that isn't the most user friendly either as its easy to click just…
- Tim B
- Tim_B
- 2 mths ago
- 11 replies
- 31
- 1
- Christ van Leest6 days ago
- Ideas
0
Graag gesluimerde tickets zodra deze zichtbaar worden in bijv Rood tonen, of vet gedrukt
Het is nu niet goed duidelijk wel ticket zich weer geopend heeft. Het zou fijn zij wanneer een gesluimerde ticket zichtbaar wordt als kleur rood of in vet gedrukte letters. Dan valt het meer op
- Ellemiek
- Ellemiek
- 7 days ago
- 2
- Ideas
0
Connect an article to more than one catagories
It would be handy when i could connect one article to more than one catagories.
- Ronald Akkermans
- Ronald_Akkermans
- 7 days ago
- 2
- Ideas
0
Undo function
It would be extremely useful to have an undo button, for text etc. similar to the likes of word and outlook. I assume there is nothing like that currently that I'm missing? Thanks
- Tim B
- Tim_B
- 12 days ago
- 2 replies
- 5
- Tim B8 days ago
- Ideas
2
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 7 mths ago
- 2 replies
- 18
- 2
- Eduard8 days ago
- Ideas
1
Send an automated message when the chat is closed
I would like to send a message when the chat is closed by the user or the chat agent. This message should automaticly appear after the chat is closed.
- Joost
- Joost
- 7 mths ago
- 4 replies
- 11
- 1
- Aga WenskaModerator11 days ago
- Ideas
1
Internal messages don't allow new lines / ENTER
When creating an internal message SHIFT ENTER is allowed, but after submitting the formatting is removed. Internal messages become a bit messy that way.
- Henk Tompot
- Henk_Tompot
- 1 mth ago
- 2 replies
- 10
- 1
- Alena13 days ago
- Ideas
9
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 1 yr ago
- 6 replies
- 78
- 9
- Fabrizio Enea2 wk ago
- Ideas
- Completed
- Completed
3
Show unread messages counter behind labels
I would be really useful to add an unread message counter behind de labels in the navigation on the left.
- Henk Tompot
- Henk_Tompot
- 1 mth ago
- 6 replies
- 18
- 3
- Eduard2 wk ago
- Ideas
0
Goal setting
It would be great to stimulate and motivate my customer care team with goal setting. So pushing them to work harder to regulate the number of tickets in x amount of hours.…
- lotte de kock van leeuwen
- lotte_de_kock_van_leeuwe
- 2 wk ago
- 1 reply
- 8
- Aga WenskaModerator2 wk ago
- Ideas
0
Hyperlinks in translations
It would be very handy to be able to add hyperlinks to the texts in the 'translations' section of the website widget, for example to refer customers to a FAQ page.
- becks
- becks
- 2 wk ago
- 1 reply
- 10
- Aga WenskaModerator2 wk ago
- Ideas
1
Add more labels to one ticket will overrule the subject line
When you receive an e-mail with a specific subject line and you have to add more labels to this the labels will overrule this. See photo's, can this be adjusted that it stand below the subject line?
- Marco Oosterlaken
- Marco_Oosterlaken
- 1 mth ago
- 2 replies
- 14
- 1
- Hogeschool Windesheim2 wk ago
- Ideas
1
Labels combineren in export en statistiekpagina
Goedemorgen, Wanneer ik een export maak, dan krijg ik nu iedere ticket tevoorschijn met het geselecteerde label. Wanneer ik 2 labels selecteer zou ik graag alleen de tickets naar voren krijgen met…
- Kristian Bril
- Kristian_Bril
- 3 wk ago
- 1 reply
- 13
- 1
- Aga WenskaModerator3 wk ago
- Ideas
0
filter inbox.
Dear Team, Is there any option we can filter the tickets like today, yesterday, last week or by calendar date. Thanks in advance. Regards,
- Imran tariq
- Imran_tariq
- 1 mth ago
- 1 reply
- 8
- Aga WenskaModerator3 wk ago
- Ideas
5
Merge tickets from different channels
Sometimes we would like to merge a chat to an email. The conversation starts e.g. with a chat and is succeeded with an email. It would be very useful if these tickets could be merged to one…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2 replies
- 23
- 5
- Aga WenskaModerator3 wk ago
- Ideas
- Completed
- Completed
6
Different sizes / different icons for mobile /desktop
Hello We are very happy with the custom icon possibility for the website widget. Now we are wondering if we can have two sizes for the icon? On mobile we prefer a smaller icon than on desktop.…
- Susan Krieger
- Susan_Krieger
- 6 mths ago
- 4 replies
- 29
- 6
- Tamara Berner3 wk ago
- Ideas
9
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 5 mths ago
- 6 replies
- 60
- 9
- Alena3 wk ago
- Ideas
- In progress
- In progress
0
Enter subject for phone call to ease merging phone call tickets
About 8 months ago, Trengo has added the subject in the "merge ticket" popup. This, however doesn't work for phone calls, since a phone call ticket does not allow to enter a subject.…
- Harmen
- Harmen
- 1 mth ago
- 1 reply
- 5
- Aga WenskaModerator4 wk ago
- Ideas
0
Ability to show user all tickets from a team
We would like users who are members of a team to be able to automatically see all tickets assigned to a particular team. Now it is only possible to handle tickets assigned to the user.
- ICT Paradigit
- ICT_Paradigit
- 3 mths ago
- 3 replies
- 30
- Imran tariq1 mth ago
- Ideas
- Completed
- Completed
1
Show tickets in Statistics bar chart
Hello, It would be nice to be able to see the tickets that are linked to the date in the bar chart within the statistics section. For example, when you click on one of the bars in the chart,…
- Yousef M
- Yousef_M
- 1 mth ago
- 1 reply
- 8
- 1
- Aga WenskaModerator1 mth ago
- Ideas

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