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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 66
- Ideas
1
upload own SVG vector
Gonna be great if we can upload our own SVG vector for helpcenter & helpcenter category
- Almanzo Desmet
- Almanzo_Desmet
- 12 days ago
- 2 replies
- 4
- 1
- Steven Aocyesterday
- Ideas
0
Add profiles to Zapier
Add in Zapier the action to Edit or Create profiles.
- Martijn ten Pas
- Martijn_ten_Pas
- 5 days ago
- 1 reply
- 2
- Tamara BernerModerator2 days ago
- Ideas
0
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris Oostenbroek
- Joris_Oostenbroek
- 3 days ago
- 1 reply
- 3
- Tamara BernerModerator2 days ago
- Ideas
1
Backup Settings
We are missing a backup of the settings (and we are more or less suprised that it isn't possible yet). In order to prevent a lot of manually restoring settings after a mistake (e.g.…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 3 days ago
- 1 reply
- 2
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Voicelog of Voice within statististics
I would love to measure the Voicelog data within statistics, giving me an insight in the number of inbound, outbound and missed calls.
- Janet van de Griend
- Janet_van_de_Griend
- 2 days ago
- 1 reply
- 3
- Tamara BernerModerator2 days ago
- Ideas
1
No need to manually update Balance but send an invoice on the base of usage.
Is it possible to add your Balance cost to the invoice of paying it manually using iDeal?
- ICT Alpheios
- ICT_Alpheios
- 2 days ago
- 1 reply
- 5
- 1
- Tamara BernerModerator2 days ago
- Ideas
0
Labels as a condition in Rules
Is it possible to add the condition "label" to messages in the inbox. If a conversation has a certain label for a couple of days, we would like to trigger an action (like changing the label for…
- Paul Kegel
- Paul_Kegel
- 2 days ago
- 1 reply
- 4
- Tamara BernerModerator2 days ago
- Ideas
0
Ticketsystem with a list sorted by day and onwer
I am looking for an alternative to our ticket system. Being able to schedule to-do's or a list of reminders per day is nice to have. To replace the current ticket system,…
- Gerbrand Boertien
- Gerbrand_Boertien
- 6 days ago
- 3 replies
- 12
- Gerbrand Boertien5 days ago
- Ideas
1
Sort users and teams alphabetically
It would be nice if the users and teams in the settings menu would be sorted alphabetically. Especially with large amounts of users and teams it makes them easier to find. 😃
- Mike Mooren
- Mike_Mooren
- 10 days ago
- 2 replies
- 3
- 1
- Robbin5 days ago
- Ideas
3
Update for a Queue feature within Voice
Whenever all the employees are already calling within Trengo, a customer will be redirected to Voicemail. We would love to add the following feature: At this moment all our employees are occupied,…
- Alexander
- Alexander
- 10 days ago
- 2 replies
- 8
- 3
- Johan Meijer4 days ago
- Ideas
0
Live "listening in" with phone calls for coaching or training purposes
We would love to listen in with inbound and outbound phone calls of our colleagues for coaching and training purposes.
- Janet van de Griend
- Janet_van_de_Griend
- 5 days ago
- 1 reply
- 3
- Tamara BernerModerator5 days ago
- Ideas
0
Option to remove 'fwd' when forwarding a message
When an e-mail address is incorrect we like to forward our original e-mails to the right e-mail address. We noticed that if we do that, our customers see 'fwd' in our e-mail. I attached a screenshot.…
- Robbin
- mgb
- 9 days ago
- 3 replies
- 6
- Tamara BernerModerator5 days ago
- Ideas
1
Synchronize mail outlook and Trengo visa versa
We are working on the roll-in of Trengo and are doing this employee for employee. So we'll have to work temporarily with Outlook (0365) and Trengo. Problem.…
- Marcel Knol
- Marcel_Knol
- 3 wk ago
- 6 replies
- 10
- 1
- Tamara BernerModerator9 days ago
- Ideas
0
Basic quality reporting
I'd like to have more simple statistics that allow us to explain quality requirements to operational partners. The distribution view is very insightfull if the operational partner likes to improve…
- stijn
- stijn
- 9 days ago
- 1 reply
- 8
- Tamara BernerModerator9 days ago
- Ideas
4
Managing Facebook and Instagram wall-posts & reactions within Trengo
Being able to monitor, manage and respond to reactions given to posts on the Facebook or Instagram wall.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 7 mths ago
- 3 replies
- 55
- 4
- stijn9 days ago
- Ideas
- In progress
- In progress
0
Employee photo's chat do not match online status
Within the chat we do not see the team members who have the status “online” but a random number of employees. The customers specifically ask the employees what they see in the widget.…
- Ivar v. S.
- Ivar_v_S
- 10 days ago
- 2 replies
- 5
- Ivar v. S.10 days ago
- Ideas
3
Automatically forward a chat as an email.
After a chat has been finished the chat will forwarded by email to the chatter. Purpose: chatter can re-read the chat and store it. The email should be generated automatically by Trengo.…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 2 wk ago
- 2 replies
- 5
- 3
- Christ van Leest10 days ago
- Ideas
0
Notification when an email is refused by a firewall
When an email is refused/bounced by a firewall off the addressee there is no notification of it in Trengo. This would be very useful because you can take another action to communicate your message.…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 7 mths ago
- 3 replies
- 21
- Tamara BernerModerator10 days ago
- Ideas
- Completed
- Completed
0
Disable Voicemail
We would like to have the option to disable the voicemail; The majority of voicemails only contain some white noise.
- Danny Verploegen
- Danny_Verploegen
- 3 mths ago
- 4 replies
- 15
- Tamara BernerModerator10 days ago
- Ideas
- Completed
- Completed
2
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 1 mth ago
- 2 replies
- 9
- 2
- Tamara BernerModerator10 days ago
- Ideas
- In progress
- In progress
1
Predefined default "send from" e-mail
When forwarding or creating a new conversation the default "send from" e-mail address is mostly not the emailaddress we would like to send from. Is it possible to arrange the following:…
- Ivar v. S.
- Ivar_v_S
- 11 days ago
- 1 reply
- 4
- 1
- Tamara BernerModerator10 days ago
- Ideas
1
Must[!] Canned responses / Quickmails -> Category/Subcategory and team
It would be great (why isn't it already in Trengo) a category/subcategory selection with canned results. With 100 canned responses i still have to search instead of 5 clicks.
- Rick v. Leeuwen
- Rick_v_Leeuwen
- 2 wk ago
- 1 reply
- 8
- 1
- Tamara BernerModerator10 days ago
- Ideas
0
Automatically label Voicemail conversations
I would like to add labels to Voice conversations, especially when this are Voicemail messages.
- Janet van de Griend
- Janet_van_de_Griend
- 10 days ago
- 1 reply
- 2
- Tamara BernerModerator10 days ago
- Ideas
1
Help Center > categories > sections with images/video > external links
When you have a category with not that many articles and or sections, it would be nice to be able to add sections with an image of video.
- Rick v. Leeuwen
- Rick_v_Leeuwen
- 2 wk ago
- 1 reply
- 2
- 1
- Tamara BernerModerator10 days ago
- Ideas
1
Show Facebook private messages with same person as a conversation
If someone answers your private message (Facebook) it is shown as a new conversation and you have to link and merge the messages.
- Anne vd Kerkhof
- Anne_vd_Kerkhof
- 3 wk ago
- 3 replies
- 6
- 1
- Tamara BernerModerator10 days ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

About the Ideas category

upload own SVG vector

Add profiles to Zapier

Add Instagram Direct Messaging to channels?

Backup Settings

Voicelog of Voice within statististics

No need to manually update Balance but send an invoice on the base of usage.

Labels as a condition in Rules

Ticketsystem with a list sorted by day and onwer

Sort users and teams alphabetically

Update for a Queue feature within Voice

Live "listening in" with phone calls for coaching or training purposes

Option to remove 'fwd' when forwarding a message

Synchronize mail outlook and Trengo visa versa

Basic quality reporting

Managing Facebook and Instagram wall-posts & reactions within Trengo

Employee photo's chat do not match online status

Automatically forward a chat as an email.

Notification when an email is refused by a firewall

Disable Voicemail

Implement keyboard shortcuts

Predefined default "send from" e-mail

Must[!] Canned responses / Quickmails -> Category/Subcategory and team

Automatically label Voicemail conversations

Help Center > categories > sections with images/video > external links

Show Facebook private messages with same person as a conversation

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