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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 yrs ago
- 307
- 1
- Ideas
0
Filter per team in reports
We would like the ability to filter per team when creating a report. We have multiple locations and the only way to differentiate them is by naming the channels according to team then selecting them…
- Baker Ayekundira
- Ayekundira_Baker
- yesterday
- 1
- Ideas
1
Back-up maken van verwijderde artikelen op Help Center
Gezien wij veel tijd investeren in het maken van artikelen, maar deze wel heel gemakkelijk per ongeluk te verwijderen zijn, zie we graag een archief van verwijderde artikelen als een soort back-up.…
- Paul Bergsma
- Paul_Bergsma
- 2 days ago
- 1
- 1
- Ideas
0
Create a super admin account that can be used by more than one person
It would be good to allow the administrator account log in from different devices at the same time. Currently we have some users of Trengo who do not need an agent license as they do not work on…
- Baker Ayekundira
- Ayekundira_Baker
- 3 days ago
- 1
- Ideas
1
Field validation - Pre-chat form
So i think it would be a good idea to add Field validation options to the pre-chat form. This way instead of having a flowbot ask for a verified mail adres you can let the pre-chat form handle it.…
- D Strijb
- D_Strijb
- 7 days ago
- 2
- 1
- Ideas
0
Snooze a ticket and assign to a team
When someone snoozes a ticket it has to be assigned to a person. However we want to snooze a ticket and assign it to a team so when it's activated it pops up in the inbox of a team.
- Niels Koning
- Niels_Koning
- 8 days ago
- 3
- Ideas
0
Some quality of life improvements
1) Enable multiple users to edit a flowbot live, as of now editing a flowbot can only be done at one at a time and must be saved upon every edit. 2) The delete button for a single step and the…
- Benjamin Malachi Tan
- Benjamin_Malachi_Tan
- 13 days ago
- 3
- Ideas
0
Help Center Authentication based in on IP address
Currently there is only the option to secure a help center with a password. We use the Help Center a internal help center. We don't like to fill the password every time.…
- Martijn ten Pas
- Martijn_ten_Pas
- 2 wk ago
- 2
- Ideas
1
Add report showing busiest time of the day
It would be helpful to see the busiest time of the day in terms of incoming traffic. Currently, this is only possible when viewing the current day but it would be more useful to view it as a trend…
- Baker Ayekundira
- Ayekundira_Baker
- 2 wk ago
- 4
- 1
- Ideas
0
Add option to reopen previous conversation on Google business messages
In Google business messages please consider adding the ability to reopen a previous conversation like it is on other channels. At times a customer delays to respond and when they do it appears as a…
- Baker Ayekundira
- Ayekundira_Baker
- 2 wk ago
- 2
- Ideas
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 2 mths ago
- 3 replies
- 19
- 9
- Baker Ayekundira2 wk ago
- Ideas
0
Make Custom user field available in Rules
If custom user field would be available in rules, we can use it as an "out-of-office feature". We can set a rule where replies for a specific agent can be send to a team when custom user field…
- Lars Kuhlkamp
- Lars_Kuhlkamp
- 2 wk ago
- 6
- Ideas
0
New Authorization level role: access to all conversations of assigned profiles
We need a new authorization level for our users. As an extra option besides light/user/supervisor/admin. Let's call the authorization level: 'account manager'.…
- Maarten Valk
- Maarten_Valk
- 3 wk ago
- 2
- Ideas
21
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 18 replies
- 264
- 21
- Niels Koning3 wk ago
- Ideas
- In progress
- In progress
2
Photo Gallery For Whatsapp
Hello, When customers send pictures it is difficult to check them one by one, lightbox or a simple gallery for WhatsApp conversation might be very good. Kind Regards
- mehmet uyar
- mehmet_uyar
- 2 mths ago
- 1 reply
- 9
- 2
- Nick van Daelen3 wk ago
- Ideas
0
Abc
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- Chloe
- Chloe
- 4 wk ago
- 5
- Ideas
2
Being able to block specific IP addresses for spammers.
As a user of Trengo I would like to be able to block specific IP (ranges) connected to spamming. The widget is then no longer showing if the IP (range) is recognized
- Loris SCarpa
- Loris_SCarpa
- 2 mths ago
- 6
- 2
- Ideas
4
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 12 replies
- 57
- 4
- Luke Dodd1 mth ago
- Ideas
1
View Assignee on Main channel View
View Assignee on Main channel View: This helps managers to get an overview without needing to go into each "User" section.
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- 3
- 1
- Ideas
1
Add agent name in front of channel communications
Some channels, such as Whatsapp, aren't naturally many to one (many agents talk to one customer) and that might confuse customers. So we would like to be able to add agent's name followed by a colon…
- John Parker
- John_Parker
- 1 mth ago
- 7
- 1
- Ideas
0
Improve the time it takes for Twitter messages to appear in Trengo
We have a delay of Twitter whereby the messages/tweets take between 40-120 minutes to reflect from Twitter to Trengo. This can be frustrating if you offer support that requires short response times.…
- Baker Ayekundira
- Ayekundira_Baker
- 1 mth ago
- 4
- Ideas
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 269
- 15
- Sebastiaan Brouwers1 mth ago
- Ideas
- Completed
- Completed
1
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 2 mths ago
- 1 reply
- 21
- 1
- Yaron Meir1 mth ago
- Ideas
1
Widget icon transparent background
When an image is uploaded add the possibility to hide the background-color. Idea: add the option 'opacity' for background-color.
- Kor Hensens
- Kor_Hensens
- 1 mth ago
- 2
- 1
- Ideas
1
Prevent auto reply from showing in e-mail thread
Since about a week ago all auto replies are suddenly showing up in the e-mail threads, this wasn't the case before. Very annoying to be honest, as you now have to scroll up and expand the message…
- Mark Zijlstra
- Mark_Zijlstra
- 1 mth ago
- 2 replies
- 8
- 1
- Erik Schophuizen1 mth ago
- Ideas
0
Sharing a print screen with support
There must be easier ways to do this ? :) Is it my settings ? I am chatting with support - and they ask me to share a print screen. I tried win+s to take a screenshot and pasting that in the…
- evelien
- evelien
- 3 mths ago
- 1 reply
- 7
- Mark Zijlstra1 mth ago
- Ideas

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