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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 11 mths ago
- 89
- Ideas
2
Create "or" conditions in the custom views (combine multiple labels in one view)
The custom views idea is very handy. However, currently the condtions are 'and' conditions. It would be nice if we could create "OR" conditions as well.…
- Marcel
- Marcel
- 8 mths ago
- 6 replies
- 26
- 2
- Tamara BernerModerator15 hrs ago
- Ideas
1
Follow up e-mails after X hours, days or certain status
We would love to have a functionality to send an automation e-mail in a few cases. This was all created rule based. For example: - Automatically close a ticket after X hours no response - Send…
- Dodi Atta Alla
- Dodi_Atta_Alla
- 4 days ago
- 2 replies
- 8
- 1
- Dodi Atta Alla15 hrs ago
- Ideas
1
Missing message-count in Weergaven-section
The Inbox-overview shows the number of tickets for Kanalen, Labels and Gebruikers. But for Weergaven no numbers are shown.
- Robin Dommisse
- Robin_Dommisse
- 10 mths ago
- 2 replies
- 16
- 1
- Alvin Buquid16 hrs ago
- Ideas
0
Force adding tags to ticket after closing
To get more insights of the subjects / buying stage of the customer we would like to add some tags to each ticket so we can easily generate reports from them.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 4 days ago
- 2 replies
- 7
- Eric van Wenkop4 days ago
- Ideas
- Completed
- Completed
0
Trengo support web widget
Add a Trengo Support Web Widget to any webpage so users can search our knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog,…
- Max Looman
- Max_Looman
- 13 days ago
- 1 reply
- 5
- Tamara BernerModerator4 days ago
- Ideas
- Completed
- Completed
2
Folders for Quick replies
Would be great to have an opportunity group quick replies. For instance: 1. Additional info requests; 2. Excuse/ Apology replies; 3. Function explanations; etc.…
- Alena
- Customer support Team Leader
- Alena
- 12 days ago
- 1 reply
- 7
- 2
- Tamara BernerModerator4 days ago
- Ideas
4
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 7 days ago
- 1 reply
- 6
- 4
- Tamara BernerModerator4 days ago
- Ideas
1
Amazon messages
To be able to reply to Amazon messages in Trengo.
- Dodi Atta Alla
- Dodi_Atta_Alla
- 5 days ago
- 1 reply
- 3
- 1
- Tamara BernerModerator4 days ago
- Ideas
1
Possibility to turn the enter-button on and off
Within the tool I miss the possibility to turn the enter button on and off for answering calls . If I am writing a longer message, I don't want the sentence to be sent after every enter,…
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 2 mths ago
- 2 replies
- 7
- 1
- Tamara BernerModerator4 days ago
- Ideas
2
Being able to receive Trengo-phonecalls on a fixed phone
Being able to receive Trengo-phonecalls on a fixed phone (SIP phone). Currently you are connected to using a headphone, connected to a pc, or you have to use a mobile phone to answer phonecalls.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 11 mths ago
- 5 replies
- 60
- 2
- Tamara BernerModerator4 days ago
- Ideas
- In progress
- In progress
3
Email notification process
I would like to have the possibility to send email notifications to specific Trengo users. At the moment you only offer an "all or nothing" functionality,…
- Pim Boterman
- Pim_Boterman
- 5 mths ago
- 5 replies
- 24
- 3
- Alena12 days ago
- Ideas
0
Specific search
If I use a keyword (order number or email address for example) in the search bar, I only want results that exactly match my keyword. Not also results that only match a few characters of the used…
- Lisa Lorié
- Lisa_Lorie
- 2 wk ago
- 1 reply
- 3
- Tamara BernerModerator13 days ago
- Ideas
1
Auto Reply translations
It would be great for a good local experience if we could translate auto replies. At this moment we're only using it in English.
- Rob Vallenga
- Rob_Vallenga
- 2 wk ago
- 2 replies
- 6
- 1
- Tamara BernerModerator13 days ago
- Ideas
2
Sortorder for sidebar widgets
Hi, it would be nice if we could add a sortorder to the sidebar widgets to rearrange them in our desired order. Cheers, Mike
- Mike Mooren
- Mike_Mooren
- 2 wk ago
- 1 reply
- 3
- 2
- Tamara BernerModerator13 days ago
- Ideas
0
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 2 wk ago
- 1 reply
- 7
- Tamara BernerModerator13 days ago
- Ideas
4
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 mth ago
- 2 replies
- 9
- 4
- Tamara BernerModerator13 days ago
- Ideas
- Planned
- Planned
1
Hide (Material) Icons / Custom Icons & Emojis
We would love having the option to hide the default (Google Material) Icons in the Help Center and the Help Center Widget Tab. For example when using Emojis.…
- Sander Terpstra
- Sander_Terpstra
- 13 days ago
- 1 reply
- 4
- 1
- Tamara BernerModerator13 days ago
- Ideas
2
Flexible greetings - time & day settings
We'd like to have the option to have different greetings at different times e.g. - inside business hours (we're at your service) - outside business hours (indicate that you're offline but still…
- Rob Vallenga
- Rob_Vallenga
- 3 wk ago
- 3 replies
- 9
- 2
- Tamara BernerModerator13 days ago
- Ideas
6
Possibility to open more than one screen at the same time.
Now we can only use one Trengo screen and this really slows down our speed. I can never open settings and inbox (or something else) at the same time.
- Lisa Lorié
- Lisa_Lorie
- 1 mth ago
- 2 replies
- 24
- 6
- Tamara BernerModerator13 days ago
- Ideas
- Completed
- Completed
2
prioritizing rules
At the moment it is not possible to easily prioritize the rules you can make. Is there a possibility to add this? For example: recently we've added a new rule to never mark some domains as spam,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 8 mths ago
- 2 replies
- 17
- 2
- Tamara BernerModerator13 days ago
- Ideas
- Completed
- Completed
0
Labels as a condition in Rules
Is it possible to add the condition "label" to messages in the inbox. If a conversation has a certain label for a couple of days, we would like to trigger an action (like changing the label for…
- Paul Kegel
- Paul_Kegel
- 3 mths ago
- 2 replies
- 8
- Tamara BernerModerator13 days ago
- Ideas
- Completed
- Completed
0
Status of rules visible on the left in the column
It would be better to replace the status-icon to te left of the column. Because then it's immediately visible when a rule is inactive. We sometimes use longer rule-titles;…
- Karlien Pleizier
- Karlien_Pleizier
- 2 wk ago
- 3 replies
- 12
- Karlien Pleizier13 days ago
- Ideas
- Completed
- Completed
0
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 4 wk ago
- 1 reply
- 8
- Tamara BernerModerator2 wk ago
- Ideas
3
Channel Icon / name (Mobile Trengo App iOS)
When you receive a new message from a customer via the Trengo iPhone app iOS), you see the following things: name of the customer if Trengo knows the customer (which is mainly E-mail or Facebook)…
- Michael Slagman
- Michael_Slagman
- 3 wk ago
- 1 reply
- 5
- 3
- Tamara BernerModerator2 wk ago
- Ideas
8
Be able to resize different parts of the dashboard yourself
In the current situation, the Trengo layout adjusts itself to the dimensions of the screen used. However, this isn't always the preferred layout. Also,…
- Giovanni van Baal
- Giovanni_van_Baal
- 8 mths ago
- 4 replies
- 29
- 8
- Lisa Lorié2 wk ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

About the Ideas category

Create "or" conditions in the custom views (combine multiple labels in one view)

Follow up e-mails after X hours, days or certain status

Missing message-count in Weergaven-section

Force adding tags to ticket after closing

Trengo support web widget

Folders for Quick replies

Select more data in the Zapier tool

Amazon messages

Possibility to turn the enter-button on and off

Being able to receive Trengo-phonecalls on a fixed phone

Email notification process

Specific search

Auto Reply translations

Sortorder for sidebar widgets

Help Center API

Quick replies that can be used across ALL TYPES

Hide (Material) Icons / Custom Icons & Emojis

Flexible greetings - time & day settings

Possibility to open more than one screen at the same time.

prioritizing rules

Labels as a condition in Rules

Status of rules visible on the left in the column

Amount of new open tickets invisible after 1000 emails

Channel Icon / name (Mobile Trengo App iOS)

Be able to resize different parts of the dashboard yourself

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