How to enable Javascript

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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 187
- Ideas
1
Quicker deleting
Hi.. could you please let me know if anyone is working on a quicker way to delete messages (I don't meed bulk deleting, although that isn't the most user friendly either as its easy to click just…
- Tim B
- Tim_B
- 4 mths ago
- 14 replies
- 40
- 1
- Christ van Leest8 hrs ago
- Ideas
0
Search quick replies in admin
We're using a lot of quick replies and it would be easier to manage them if there would be a search bar on top of the screen to search trough all your current quick replies.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 10 hrs ago
- 1
- Ideas
6
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 4 replies
- 35
- 6
- Miran Cosic12 hrs ago
- Ideas
1
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 5 replies
- 25
- 1
- Miran Cosic12 hrs ago
- Ideas
- Not planned
- Not planned
0
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 6 days ago
- 1 reply
- 6
- Miran Cosic12 hrs ago
- Ideas
1
Send an automated message when the chat is closed
I would like to send a message when the chat is closed by the user or the chat agent. This message should automaticly appear after the chat is closed.
- Joost
- Joost
- 9 mths ago
- 6 replies
- 14
- 1
- Alena14 hrs ago
- Ideas
- Completed
- Completed
1
Internal messages don't allow new lines / ENTER
When creating an internal message SHIFT ENTER is allowed, but after submitting the formatting is removed. Internal messages become a bit messy that way.
- Henk Tompot
- Henk_Tompot
- 4 mths ago
- 3 replies
- 12
- 1
- Tamara Berneryesterday
- Ideas
- Completed
- Completed
0
Online/Offline bar
Is it possible to make the online/offline bar bigger? A lot of our colleagues are have problems with the size of the bar. They cannot see who is actually online,…
- Wicher Hoek
- Wicher_Hoek
- 1 yr ago
- 6 replies
- 24
- Tamara Berner2 days ago
- Ideas
- Not planned
- Not planned
1
Specific search
If I use a keyword (order number or email address for example) in the search bar, I only want results that exactly match my keyword. Not also results that only match a few characters of the used…
- Lisa Lorié
- Lisa_Lorie
- 11 mths ago
- 2 replies
- 13
- 1
- Joren Bakker2 days ago
- Ideas
1
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris Oostenbroek
- Joris_Oostenbroek
- 1 yr ago
- 4 replies
- 57
- 1
- Bas de Ruijter3 days ago
- Ideas
4
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 7 mths ago
- 4 replies
- 38
- 4
- Evelien Donkers3 days ago
- Ideas
6
Send emails at a specific time / date
Send emails at a specific time / date. That you can select in Trengo at what time and date it must be sent. And Trengo it automatically sent on the date/time Best regards, Jordi
- Jordi Elitzer
- Jordi_Elitzer
- 1 yr ago
- 3 replies
- 27
- 6
- Leszek Juraszczyk4 days ago
- Ideas
- In review
- In review
5
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 6 replies
- 119
- 5
- Stephen King4 days ago
- Ideas
- Planned
- Planned
0
Send SMS in Voice channel
Hi In a Voice conversation, would be nice to have the possibility to SMS the contact, and not only Call the contact.
- Lennart Petersson
- Lennart_Petersson
- 5 days ago
- 1
- Ideas
3
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 10 mths ago
- 6 replies
- 40
- 3
- Tamara Berner6 days ago
- Ideas
- In review
- In review
11
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 8 replies
- 95
- 11
- Tamara Berner6 days ago
- Ideas
- In progress
- In progress
1
Proper authentication for the helpcenter
We have two help centers. One for internal use, one for external use. The internal one holds confidential information, unfortunattely the security is just a general password.…
- Ted Braakman
- Ted_Braakman
- 7 days ago
- 6
- 1
- Ideas
0
get a notifcation when a ticket is assigned to an offline user
now it is still possible to assign tickets to users which offline. In an ideal world it would not be possible to assign tickets to them or at least get a notification when a user is offline.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 7 days ago
- 2
- Ideas
0
Integration with MS Flow
Have the tool being integrated with MS Flow, to generate triggers to start actions within MS Office (ex.: Outlook, Teams)
- Loris SCarpa
- Loris_SCarpa
- 9 mths ago
- 2 replies
- 7
- Tamara Berner9 days ago
- Ideas
0
Only show firstname when mentioning
Only show Firstname when tagging someone, eg. @Sander instead of @sander60154. Please hide the ID after the firstname. My co-workers are people, not numbers or ID's. =)
- Sander Terpstra
- Sander_Terpstra
- 10 mths ago
- 3 replies
- 14
- Tamara Berner9 days ago
- Ideas
- Completed
- Completed
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 11 mths ago
- 4 replies
- 37
- 5
- Stephen King3 wk ago
- Ideas
- In review
- In review
3
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 1 mth ago
- 2 replies
- 12
- 3
- Stephen King12 days ago
- Ideas
1
Zoho CRM Integration
Add Zoho CRM integration would be great
- Luiz Ricardo Veloso
- Luiz_Ricardo_Veloso
- 13 days ago
- 3
- 1
- Ideas
0
Possibility to exclude custom groups from emails
Now it's only possible for SMS and other messaging channels, but not email. Now I have to do a lot of work to exclude people from the same group one by one.
- Lisa Lorié
- Lisa_Lorie
- 1 yr ago
- 2 replies
- 9
- Lisa Lorié13 days ago
- Ideas
- Closed
- Closed
3
LinkedIn + Youtube
It would be a great upgrade if LinkedIn and Youtube can be connected with Trengo. It's also social media. And you can talk to your followers on LinkedIn and Youtube.
- Linda van Melle
- Linda_van_Melle
- 1 mth ago
- 2 replies
- 8
- 3
- Kristiaan Weel2 wk ago
- Ideas

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