How to enable Javascript

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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 212
- Ideas
2
Unassign button
It should be possible to unassign a ticket. If you by accident hit the assign to me button, you can't undo it, and make it appear in "new" again.
- Mark Just
- Mark_Just
- 11 mths ago
- 4 replies
- 17
- 2
- Tim B6 hrs ago
- Ideas
0
possibility to forward call to various phonenumbers during breaktime
love to have the possibility to forward Voice to different phonenumbers during break time. When checking the settings it is only possible to do so after businesshours and not during.…
- Elvira
- Elvira
- 14 hrs ago
- 1
- Ideas
1
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
- Eduard
- Eduard_Wustenveld
- yesterday
- 4
- 1
- Ideas
1
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 5 mths ago
- 2 replies
- 18
- 1
- Eduardyesterday
- Ideas
1
Auto create hyperlink for web URL in editor
When pasting a web URL in the editor, a hyperlink should be added automatically. Currently, this must be done manual.
- Rudy Hoff
- Rudy_Hoff
- 2 days ago
- 3
- 1
- Ideas
1
Display chat requests on top always
When working in your New tab, you can choose for two sort order options: new > old or old > new. When viewing old > new, and at the same time receiving a chat request, this request is not visible.…
- Rudy Hoff
- Rudy_Hoff
- 2 days ago
- 3
- 1
- Ideas
1
Quick replies - Add categories, subcategories and interactive select window on ticket editor
When using a large collection of quick replies, agents need more and more time to find and select the quick reply they need. Finding and selecting quick replies would be faster and more efficient…
- Rudy Hoff
- Rudy_Hoff
- 2 days ago
- 4
- 1
- Ideas
1
Reverse sort order to new > old + compose answer on top in ticket view
In ticket view, currently the sort order is old > new from top to bottom. In tickets wilt many messages, the agent needs to scroll all the way down to pick up the ticket and write a reply.…
- Rudy Hoff
- Rudy_Hoff
- 2 days ago
- 4
- 1
- Ideas
1
Repeat notification on incoming chat untill someone picks up the conversation
Currently, on incoming chats the team gets notified only once. Many times this notification is missed, resulting in the customer waiting for the agent too long.…
- Rudy Hoff
- Rudy_Hoff
- 2 days ago
- 5
- 1
- Ideas
0
Rules for custom channels
It`s very important to have rules for custom channels. We cannot select any custom channel in rules channel dropdown.
- Helio Freitas
- Helio_Freitas
- 2 days ago
- 2
- Ideas
0
Filter by channels for webhooks
Please, enable filters by channel in the webhooks configuration. This way, we can have more control about the inbound and outbound messsage for example.
- Helio Freitas
- Helio_Freitas
- 2 days ago
- 1
- Ideas
4
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 3 mths ago
- 3 replies
- 18
- 4
- Alvertos Iskinatzis3 days ago
- Ideas
0
Send chat transcripts
It would be really nice if a customer could receive the outcome of the chat via email upon its completion.
- Alvertos Iskinatzis
- Alvertos_Iskinatzis
- 3 days ago
- 1
- Ideas
0
Whatsapp: Receive vCard and Location attachments.
Using the Whatsapp Business integration, if a user sends a contact (vCard) or a Location, the attachment is never received in Trengo. As a fallback maybe you could add an "Attachment not supported"…
- John Parker
- John_Parker
- 1 mth ago
- 4 replies
- 4
- John Parker4 days ago
- Ideas
4
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 5 replies
- 25
- 4
- Tamara Berner4 days ago
- Ideas
13
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 1 yr ago
- 15 replies
- 141
- 13
- Tamara Berner4 days ago
- Ideas
- In review
- In review
0
Hiding the internal message or less visible
More focus on answering the message instead of the internal messaging. On mobile it's locked at the bottom of my screen and I need to scroll too much. I see my customers wrestling with this and…
- DGN retail
- DGN_retail
- 13 days ago
- 1 reply
- 3
- Tamara Berner4 days ago
- Ideas
0
Disable signature with quick reply
Hi, The suggestion is rather simple. Sometimes you want to disable the default signature for a quick reply, to have a more universal signature just specifically for a quick reply.…
- Robbert Meijer
- Robbert_Meijer
- 11 days ago
- 1 reply
- 3
- Tamara Berner4 days ago
- Ideas
1
Mentions
It would be great to have a new tab under the mentions, when we request something to one of our colleagues so that we can follow up on our own requests.…
- Susana Carvalheiro
- Susana_Carvalheiro
- 4 days ago
- 3
- 1
- Ideas
2
Suggestions about the APIs
1) Let the subject key available in all messages - List all messages ( https://app.trengo.eu/api/v2/tickets/ticket_id/messages ) - Fetch a message ( https://app.trengo.…
- Helio Freitas
- Helio_Freitas
- 6 days ago
- 1 reply
- 5
- 2
- Tamara Berner4 days ago
- Ideas
3
Icon linked conversations
When two (or more) conversations are linked. You can open the right toolbar for more information to see if the ticket is linked. It would be great if this would be immediatly visible when you open a…
- Diewertje Eitjes
- Diewertje_Eitjes
- 6 days ago
- 1 reply
- 6
- 3
- Tamara Berner4 days ago
- Ideas
0
Sending out newsletters in a telegram bot
We use Telegram to work with our leads, our clients... Now, in order to do a newsletter for a certain group of clients, I have to send each client a message manually.…
- Ivan Krylov
- Ivan_Krylov
- 7 days ago
- 1 reply
- 2
- Tamara Berner4 days ago
- Ideas
0
Suggestion for Webooks: triggered from rule action ID [00000]
Enable a new event to webhooks "when": "Triggered from rule action ID [00000]" So we can use the rules in order to trigger the webhooks with more options.
- Helio Freitas
- Helio_Freitas
- 6 days ago
- 3
- Ideas
15
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 6 days ago
- 32
- 15
- Ideas
13
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 10 replies
- 71
- 13
- Tim van den Dam6 days ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

About the Ideas category

Unassign button

possibility to forward call to various phonenumbers during breaktime

Context sensitive help center widget

Send later function

Auto create hyperlink for web URL in editor

Display chat requests on top always

Quick replies - Add categories, subcategories and interactive select window on ticket editor

Reverse sort order to new > old + compose answer on top in ticket view

Repeat notification on incoming chat untill someone picks up the conversation

Rules for custom channels

Filter by channels for webhooks

Open tracking

Send chat transcripts

Whatsapp: Receive vCard and Location attachments.

Directory in your contact list

Google Analytics Integration

Hiding the internal message or less visible

Disable signature with quick reply

Mentions

Suggestions about the APIs

Icon linked conversations

Sending out newsletters in a telegram bot

Suggestion for Webooks: triggered from rule action ID [00000]

See the actual handled tickets rather than tickets that were created on a day

Inserting quick reply where the cursor is

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