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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 9 mths ago
- 75
- Ideas
0
Being able to receive Trengo-phonecalls on a fixed phone
Being able to receive Trengo-phonecalls on a fixed phone (SIP phone). Currently you are connected to using a headphone, connected to a pc, or you have to use a mobile phone to answer phonecalls.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 9 mths ago
- 1 reply
- 36
- Sander Terpstra2 days ago
- Ideas
- In progress
- In progress
1
Show subject when merging conversations
Currently, when you want to merge two conversations, you see the ticket number and date, but it would be *so much more useful* if we would also see the subject to determine which is the ticket to…
- Wouter Luyten
- Wouter_Luyten
- 4 days ago
- 1
- 1
- Ideas
1
Business hours on agent level
In today's business it's common for staff to have different working hours. We have our chat business hours set to 8.30 - 21.00 hrs. When an agents works from 9.00 to 17.…
- Boy Brabander
- Owner
- Boy_Brabander
- 4 days ago
- 3
- 1
- Ideas
0
Quick replies available for lower plans
We have the Grow plan and primarily use the Chat and integrated Help Center function, which both work great! But we think basic functions like Quick Replies should be available in chat from lowest…
- Boy Brabander
- Owner
- Boy_Brabander
- 4 days ago
- 2
- Ideas
2
Custom Field Types
It would be awesome to have some additional custom field types, for example: Multi-line text Dropdown (perhaps with colors?) Yes/No Toggle Date Regular Expression Cascading Select Numerical input…
- Sander Terpstra
- Sander_Terpstra
- 10 days ago
- 2 replies
- 11
- 2
- Sander Terpstra4 days ago
- Ideas
2
Customer login to see all the tickets off there company
Hi, It would be nice to have a position in Trengo where we can give our customers a login so that they can already follow their own tickets and possibly their colleagues.
- Pascal Gordebeke
- Pascal_Gordebeke
- 5 days ago
- 1 reply
- 3
- 2
- Wouter Luyten5 days ago
- Ideas
11
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 8 mths ago
- 5 replies
- 39
- 11
- Olaf Peters5 days ago
- Ideas
- In review
- In review
0
Basic quality reporting
I'd like to have more simple statistics that allow us to explain quality requirements to operational partners. The distribution view is very insightfull if the operational partner likes to improve…
- stijn
- stijn
- 1 mth ago
- 2 replies
- 15
- stijn6 days ago
- Ideas
4
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 mths ago
- 4 replies
- 24
- 4
- Tamara BernerModerator6 days ago
- Ideas
- In review
- In review
8
View original message
Sometimes we get emails that are unreadable, or without text. Mostly this is solved when we select the 'view original message' button. We find this confusing,…
- Iris Lommerde
- Iris_Lommerde
- 8 mths ago
- 4 replies
- 45
- 8
- Tamara BernerModerator6 days ago
- Ideas
- In review
- In review
4
Split a message off into a new ticket
It would be great if we could split off a customer reply on an existing ticket into a new ticket. This would remove the message from the first ticket and instead be in the new ticket.…
- Mark Zijlstra
- Mark_Zijlstra
- 1 mth ago
- 2 replies
- 16
- 4
- Tamara BernerModerator6 days ago
- Ideas
- In review
- In review
3
Receive notifications when the chatbot accept a chat.
To keep an eye on the chatbot it would be nice if it is possible to get a notification when the chatbot is having a conversation. Sometimes the chatbot does not give the answers you want or the…
- Dion steen
- Dion_steen
- 2 mths ago
- 2 replies
- 15
- 3
- Tamara BernerModerator6 days ago
- Ideas
- In review
- In review
4
Automatically forward a chat as an email.
After a chat has been finished the chat will forwarded by email to the chatter. Purpose: chatter can re-read the chat and store it. The email should be generated automatically by Trengo.…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 1 mth ago
- 3 replies
- 14
- 4
- Tamara BernerModerator7 days ago
- Ideas
- In review
- In review
3
Update for a Queue feature within Voice
Whenever all the employees are already calling within Trengo, a customer will be redirected to Voicemail. We would love to add the following feature: At this moment all our employees are occupied,…
- Alexander
- Alexander
- 1 mth ago
- 3 replies
- 14
- 3
- Tamara BernerModerator7 days ago
- Ideas
- In review
- In review
0
Switch (on/of) for GIF in chat
We'd like to have an option to switch of the GIF function on our website widget (chat) because it's being misused by (not so) funny customers. It can be a nice addition, but it's a bit too informal.
- Floortje van Enckevort
- Customer Service Manager
- Floortje_van_Enckevort
- 12 days ago
- 1 reply
- 3
- Tamara BernerModerator7 days ago
- Ideas
4
Be able to resize different parts of the dashboard yourself
In the current situation, the Trengo layout adjusts itself to the dimensions of the screen used. However, this isn't always the preferred layout. Also,…
- Giovanni van Baal
- Giovanni_van_Baal
- 5 mths ago
- 2 replies
- 19
- 4
- Tamara BernerModerator7 days ago
- Ideas
0
form
would be handy if we could also have a form on our support page where people can contact us via this option See example of the photo.
- Steven Aoc
- Steven_Aoc
- 12 days ago
- 1 reply
- 2
- Tamara BernerModerator12 days ago
- Ideas
1
WhatsApp - auto merge with previous ticket
When you answer and close a WhatsApp ticket and the customer replies to that whatsapp message, it automatically creates a new ticket. It would be very usefull to automatically merge that new message…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 4 wk ago
- 1 reply
- 4
- 1
- Tamara BernerModerator12 days ago
- Ideas
0
Rules > Forward to e-mail: Please add option for custom subject
We use e-mail notification to alert our team when there is a new Trello ticket. The team uses a shared inbox for all types of request and then "flags" messages in Outlook.…
- Mark Gjaltema
- Mark_Gjaltema
- 2 wk ago
- 1 reply
- 2
- Tamara BernerModerator12 days ago
- Ideas
0
Make it possible to add a clickable link to the sub header. See the image in attachment.
- Walter Mountain-iT
- Walter_MountainiT
- 2 wk ago
- 1 reply
- 5
- Tamara BernerModerator12 days ago
- Ideas
1
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
- Jurgen Gesink
- Jurgen_Gesink
- 3 wk ago
- 1 reply
- 7
- 1
- Tamara BernerModerator12 days ago
- Ideas
0
Enable and disable chat sound for users
It is desirable to have a sound setting where the pop-up and message sound can be turned on and off. If users have switched on their sound on their device,…
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 2 wk ago
- 1 reply
- 4
- Tamara BernerModerator12 days ago
- Ideas
0
Possibility to turn the enter-button on and off
Within the tool I miss the possibility to turn the enter button on and off for answering calls . If I am writing a longer message, I don't want the sentence to be sent after every enter,…
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 2 wk ago
- 1 reply
- 3
- Tamara BernerModerator12 days ago
- Ideas
1
Turn off attachments and gif
It would be very helpful to turn off gifs and attachments during chat? Our helpline receives many unwanted gifs and attachments.
- Femke Drentje
- Femke_Drentje
- 2 wk ago
- 1 reply
- 5
- 1
- Tamara BernerModerator12 days ago
- Ideas
1
Make last name invisible for costumers
During a chat the customer can only see the first name of the agent. When the agent answers the chat offline (by e-mail) or sends a copy of the chat by e-mail,…
- Mineke Goudswaard
- Mineke_Goudswaard
- 2 wk ago
- 1 reply
- 6
- 1
- Tamara BernerModerator12 days ago
- Ideas

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