How to enable Javascript

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About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 2 mths ago
- 554
- 3
- Ideas
0
Arabic language is not exist in chatbots
Trengo chat has no Arabic support for building chatbots. We need it urgently because most of our customers are using the Arabic language. Kindly update me.....
- m. tantawy
- m_tantawy
- 2 wk ago
- 3
- Ideas
0
Flowbots translation
Give the Flowbot administrator the option to decide if he wants to translate the flowbot or not. Once he has decided, if the answer is yes, let him translate all the text strings.…
- Sergio Martín Díaz
- Sergio_Martin_Diaz
- 2 wk ago
- 4
- Ideas
1
Create side-conversation from ticket
We receive a large number of questions from customers, for which we have to inquire with a supplier, payment partner or carrier. Zendesk has a handy function for this in the form of a side…
- Twan van Hulten
- Twan_van_Hulten
- 3 wk ago
- 3
- 1
- Ideas
1
Rules: Enable send richtext message action not only for email
But enable it for example for the website widget chat as well. So hat we can send links to the customers using the chat widget as well
- Philipp Scheit
- Philipp_Scheit
- 4 wk ago
- 2
- 1
- Ideas
0
Customize offline chat window
Dear Sir, We need the offline chat window to be customizable, By adding or deleting fields. Ex: We need to add the department section to the offline chat window form and direct it to the proper…
- m. tantawy
- m_tantawy
- 4 wk ago
- 4
- Ideas
1
Let non-administrator users create new labels
Even better if you'd let them do it for a certain channel, like their own private email
- Asaf Shifer
- Asaf_Shifer
- 4 wk ago
- 1
- 1
- Ideas
2
we should able to know for which post the customer commented and option for DM the person directly from trengo.
I want to bring your attention to Instagram/FB comments. when somebody commented on a post in Instagram, we are unable to know in which post he is commented.…
- Jishan
- Jishan
- 1 mth ago
- 2
- 2
- Ideas
0
Company Name as Caller ID
As we are working with different nationalities but cannot purchase phone numbers for each country it would be a great solution and also make it more trustworthy if the Caller Id for outgoing calls…
- Laura Spiekermann
- Laura_Spiekermann
- 1 mth ago
- 2
- Ideas
1
Archive channel
It would be great to archive a channel, without losing all conversations. Right now it seems impossible to archive a channel.
- Sjors Ferwerda
- co-founder BUNNI
- Sjors_Ferwerda
- 1 mth ago
- 4
- 1
- Ideas
0
MMS Support
SMS should support receiving images, or at the very least an error that the image was not received. Currently the platform completely ignores that an image was sent.…
- oriol
- oriol
- 1 mth ago
- 1
- Ideas
2
Move Trengo interface's network connectivity to single browser tab so having multiple tabs won't equal to a higher server load for Trengo
Trengo prevents keeping the interface open in multiple browser tabs; I suppose this is because otherwise each tab will connect to the Trengo backend, leading to higher server costs for Trengo…
- Merijn van Wouden
- Merijn_van_Wouden
- 1 mth ago
- 3
- 2
- Ideas
0
DNS record setup styling problem
See attached screenshot. When you have to transfer a lot of DNS records, you often have the two screens alongside each other. Trengo now hides the view on small windows.…
- Merijn van Wouden
- Merijn_van_Wouden
- 1 mth ago
- 1
- Ideas
0
Expand webhook with more events
Hi, Would it be possible to extend the webhook with more events, such as "an agent puts information in a customfield" and if a "new ticket" is created.
- kenny sinkeler
- kenny_sinkeler
- 1 mth ago
- 5
- Ideas
0
2FA for sessions
If a registered customer contacts us using a non-registered platform (like WhatsApp, or Instagram), We would like to validate the customer that his phone number or the profile is valid.…
- Eliad Cohen
- Eliad_Cohen
- 1 mth ago
- 8
- Ideas
0
Changing name > stay in same part of inbox
When changing someone's name in the small profile part (grey block top right), the inbox switches back to the first ticket instead of the ticket you were working on.…
- Anne Schulze
- Anne_Schulze
- 1 mth ago
- 2 replies
- 4
- Anne Schulze1 mth ago
- Ideas
0
New rule option send WhatsApp template
Would be a good option to send a specific WhatsApp template, which has been added to Trengo, based on a rule.
- Nik
- Nik
- 1 mth ago
- 1 reply
- 7
- Charlotte Beenen1 mth ago
- Ideas
0
New rule stop flowbot
Would be nice to have the feature on a rule to stop certain activated flowbot(s)!
- Nik
- Nik
- 1 mth ago
- 1 reply
- 6
- Charlotte Beenen1 mth ago
- Ideas
2
Sharing the ideas on this forum in an "internal" newsletter
There are a lot of great ideas on this forum from so many companies who use Trengo in ways that might inspire others to set-up new processes. I think it would be a great idea to send out an…
- Pim
- Stuvia
- Pim_Boterman
- 1 mth ago
- 4
- 2
- Ideas
1
Better support RTL (right-to-left)
Even when the email's style is RTL (right-to-left), it's left to right when drafting the response.
- Asaf Shifer
- Asaf_Shifer
- 1 mth ago
- 1 reply
- 5
- 1
- Charlotte Beenen1 mth ago
- Ideas
0
Marktplaats Integration
There are quite a few companies currently using Marktplaats as a sales platform besides bol.com and Amazon etc. Would be great if an integration would be made so that we can communicate trough…
- Jaron Zwijnenburg
- Jaron_Zwijnenburg
- 1 mth ago
- 1 reply
- 6
- Charlotte Beenen1 mth ago
- Ideas
1
Assign tickets that originate from an automated greeting to colleague
Currently, you can add rules or widget automations / greeting to Trengo, but you can't seem to combine them. For example, when one our our users visits a specific landing page,…
- Pim
- Stuvia
- Pim_Boterman
- 2 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen1 mth ago
- Ideas
2
First customer contact
Hi, We would like to request the feauture to set a user as first customer contact. When a user in Trengo is assigned as first customer contact, he or she will receive all incoming calls and messages.…
- Jeroen Bongers
- Jeroen_Bongers
- 2 mths ago
- 1 reply
- 14
- 2
- Charlotte Beenen2 mths ago
- Ideas
1
Auto assign tickets based on profiles
Hi, Within a profile we have different contacts. When we are helping a customer with an issue, often multiple contacts of one profile ( company ) contact us.…
- Jeroen Bongers
- Jeroen_Bongers
- 2 mths ago
- 1 reply
- 10
- 1
- Charlotte Beenen2 mths ago
- Ideas
2
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
- Jeroen Bongers
- Jeroen_Bongers
- 2 mths ago
- 1 reply
- 15
- 2
- Charlotte Beenen2 mths ago
- Ideas
0
Change usernames and passwords for my employees
"As the owner of a Trengo environment, I would like to be able to change usernames and passwords for my employees, so that new colleagues can reuse existing Trengo licenses/history with their own…
- Rogier van den Berg
- Rogier_van_den_Berg
- 2 mths ago
- 1 reply
- 7
- Charlotte Beenen2 mths ago
- Ideas

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