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Ideas

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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 yrs ago
- 261
- 1
- Ideas
0
Add the feature "Your position in queue is: ..." for callers in queue
The most frustrating thing for a caller is when they are put into a queue. What makes this a little less worse is when you know what your position in the queue is.…
- A T
- A_T
- 17 hrs ago
- 1
- Ideas
0
Search attachments in the Helpcenter
Include attachment titles in the search results.
- Sebastiaan Viezee
- Sebastiaan_Viezee
- 17 hrs ago
- 1
- Ideas
1
Being able to teach the flowbot your companies order number values
If you want to verify/track orders through the flowbot by using the API connections Trengo flowbot won't recognize the value that's being send. Because of this there can be no fallback message or…
- Tim van den Dam
- Tim_van_den_Dam
- 3 days ago
- 2
- 1
- Ideas
1
Flowbot needs to recognize zip codes
We ask zip code for verification. Customers will often just type something else and because the flowbot doesn't recognize zip codes the API connection fails because the zip code isn't correct.
- Tim van den Dam
- Tim_van_den_Dam
- 3 days ago
- 1
- 1
- Ideas
0
New rule: Automatically add time in timelog
Please add a rule that automatically adds X minutes/hours when, for example, you open a ticket or respond to a ticket.
- Daniel Ohlsson
- Daniel_Ohlsson
- 5 days ago
- 2
- Ideas
0
Request for Change (RFC) tab so that anyone within your organisation can request improvements from the admin
RFC's are widely used to improve systems and organisations. It would be nice to have a section where RFC's can be used within Trengo.
- Tim van den Dam
- Tim_van_den_Dam
- 8 days ago
- 3
- Ideas
1
View members of contact groups
View the people you have added to a contact group.
- Leonie Smit
- Leonie_Smit
- 10 days ago
- 4
- 1
- Ideas
20
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 15 replies
- 213
- 20
- Roy Dean10 days ago
- Ideas
- In progress
- In progress
0
Spellcheck
I use the spellcheck all the time on the browser version (and in Microsoft etc) but nothing seems to work for the desktop app. I'd love to be using that but can't without one to pick up potential…
- Tim B
- Tim_B
- 11 days ago
- 1
- Ideas
2
Integrated translation.
It would be nice if Trengo would add an integrated translation button to instantly translate messages with one click. Instead of copying and pasting via Google, which of course takes a bit of time.…
- Even Karjakoos
- Customer Support Representative
- Even_Karjakoos
- 11 days ago
- 6
- 2
- Ideas
5
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
- Jonathan
- Jonathan
- 7 mths ago
- 4 replies
- 27
- 5
- Tamara Berner12 days ago
- Ideas
3
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
- Jeroen Bongers
- Jeroen_Bongers
- 6 mths ago
- 2 replies
- 20
- 3
- Hans Willems13 days ago
- Ideas
2
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 6 replies
- 29
- 2
- Martin Svendsen2 wk ago
- Ideas
- Not planned
- Not planned
7
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 6 mths ago
- 4 replies
- 23
- 7
- Martin Svendsen2 wk ago
- Ideas
5
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 5 mths ago
- 4 replies
- 15
- 5
- Martin Svendsen2 wk ago
- Ideas
11
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
- 5 replies
- 44
- 11
- Martin Svendsen2 wk ago
- Ideas
1
Being able to reply to a specific piece of text in a chat.
Just like the "quote" function in skype. It would sometimes be handy to reply to a specific piece of text that's been written in the chat.
- Tim van den Dam
- Tim_van_den_Dam
- 2 wk ago
- 2
- 1
- Ideas
3
Open help center articles in new browser tab
Our clients have fed back to us that they sometimes want to expand the help centre widget by opening an article into its own browser tab or window. This is because longer articles are easier to read…
- Mark Walls
- Mark_Walls
- 7 mths ago
- 7 replies
- 16
- 3
- Mark Walls2 wk ago
- Ideas
1
Language data from browser
Hey, I know that Trengo is defining the customer langauge data from the browser (Chrome and such) language itself. For multi langual companies, such as ours,…
- Robbert Meijer
- Robbert_Meijer
- 2 wk ago
- 2
- 1
- Ideas
4
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris Oostenbroek
- Joris_Oostenbroek
- 1 yr ago
- 9 replies
- 97
- 4
- Ahmed Shoulkami2 wk ago
- Ideas
- In review
- In review
0
Edit/Delete Chat Messages
It would be great to be able to edit and delete a chat message inside a website widget. Sometimes we type something wrong or send something too early.
- Mark Walls
- Mark_Walls
- 2 wk ago
- 1
- Ideas
1
ClickUp Integration
It would be great if we could create and connect a task in ClickUp from Trengo. When we get a bug report we could send it to the right ClickUp board so it can be planned.…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 2 replies
- 9
- 1
- Eduard2 wk ago
- Ideas
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 7 replies
- 77
- 1
- Eduard2 wk ago
- Ideas
- Completed
- Completed
0
Enable "bot messages" via the API
We have certain automations that work directly with the Whatsapp For Business API in Trengo, these automations send messages to customers. Right now we add this messages to the conversation in the…
- John Parker
- John_Parker
- 2 wk ago
- 2 replies
- 1
- John Parker2 wk ago
- Ideas
1
Searching in closed conversations based on 2 characters
In the internal note we use abbreviations or initials of 2 letters. We would like to be able to search for this in the closed conversations. That now only works with words of at least 4 (maybe 3?…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 3 replies
- 13
- 1
- Tamara Berner2 wk ago
- Ideas

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