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1
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
Josue
Josue
2 mths ago
1
reply
13
1
Daniela Backman
2 mths ago
Ideas
Answered
Answered
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
Jesse Bakker
Jesse_Bakker
4 mths ago
2
replies
14
Jesse Bakker
3 mths ago
Ideas
Answered
Answered
1
Quick reply searching
In settings -> quick replies there is no option to search for a quickreply. A searchtool would help immensily
Paulien Huvers
Paulien_Huvers
4 mths ago
2
replies
7
1
Paulien Huvers
4 mths ago
Ideas
Closed
Closed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
Nick van Daelen
CS Manager
Nick_van_Daelen
4 mths ago
3
replies
53
1
Daniela Backman
4 mths ago
Ideas
Completed
Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
Tjerk Voortman
Tjerk_Voortman
4 mths ago
2
replies
10
Tamara Berner
Moderator
4 mths ago
Ideas
Completed
Completed
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
5 mths ago
3
replies
41
3
Daniela Backman
1 mth ago
Ideas
Completed
Completed
1
Flowbot > Close ticket after n time
It would be great if there was a new ACTION that allowed you to perform an action after a set amount of time, eg. "close ticket after 5mins". We find a lot of people get stuck in our flowbots and…
Mark Walls
Mark_Walls
5 mths ago
1
reply
5
1
Charlotte Beenen
5 mths ago
Ideas
Answered
Answered
0
Flowbot > Add "new ticket" and "move to next step"
Would be good to be allowed to have the following two actions on a flowbot: Mark as new ticket AND Go to step I don't fully understand why this has been limited?…
Mark Walls
Mark_Walls
5 mths ago
1
reply
2
Charlotte Beenen
5 mths ago
Ideas
Answered
Answered
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
Imran tariq
Imran_tariq
6 mths ago
3
replies
11
Imran tariq
5 mths ago
Ideas
Completed
Completed
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
Paul Bergsma
Paul_Bergsma
6 mths ago
6
replies
43
2
Daniela Backman
3 mths ago
Ideas
Completed
Completed
2
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
Alan
Alan
6 mths ago
7
replies
55
2
Charlotte Beenen
1 mth ago
Ideas
Planned
Planned
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
Baker Ayekundira
Ayekundira_Baker
10 mths ago
4
replies
58
3
Charlotte Beenen
6 days ago
Ideas
Completed
Completed
3
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
Ahmed Shoulkami
Ahmed_Shoulkami
11 mths ago
3
replies
25
3
Daniela Backman
5 mths ago
Ideas
In review
In review
3
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
nestor
nestor
1 yr ago
2
replies
68
3
nestor
1 yr ago
Ideas
Planned
Planned
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
nestor
nestor
1 yr ago
3
replies
16
1
Charlotte Beenen
1 yr ago
Ideas
In review
In review
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
Nick
Nick
1 yr ago
1
reply
22
Charlotte Beenen
1 yr ago
Ideas
In review
In review
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
Willemijn vk
Willemijn_van_K
1 yr ago
3
replies
39
2
Willemijn vk
1 yr ago
Ideas
Completed
Completed
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
Hogeschool Windesheim
Hogeschool_Windesheim
1 yr ago
1
reply
9
1
Charlotte Beenen
1 yr ago
Ideas
Closed
Closed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
Zoran Vignjevic
Zoran_Vignjevic
1 yr ago
1
reply
20
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
Jan Schipper
Jan_Schipper
1 yr ago
1
reply
33
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
Christa van Dijke
Christa_van_Dijke
1 yr ago
2
replies
17
3
Charlotte Beenen
5 mths ago
Ideas
Completed
Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
Christa van Dijke
Christa_van_Dijke
1 yr ago
4
replies
22
1
Daniela Backman
3 mths ago
Ideas
Completed
Completed
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
Helio Freitas
Helio_Freitas
1 yr ago
3
replies
32
3
Charlotte Beenen
6 mths ago
Ideas
In review
In review
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
Paul Bergsma
Paul_Bergsma
1 yr ago
3
replies
20
1
Charlotte Beenen
4 mths ago
Ideas
Completed
Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 yr ago
4
replies
139
8
Daniela Backman
5 mths ago
Ideas
Completed
Completed
1
2
3
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