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1
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
- Josue
- Josue
- 2 mths ago
- 1 reply
- 13
- 1
- Daniela Backman2 mths ago
- Ideas
- Answered
- Answered
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
- Jesse Bakker
- Jesse_Bakker
- 4 mths ago
- 2 replies
- 14
- Jesse Bakker3 mths ago
- Ideas
- Answered
- Answered
1
Quick reply searching
In settings -> quick replies there is no option to search for a quickreply. A searchtool would help immensily
- Paulien Huvers
- Paulien_Huvers
- 4 mths ago
- 2 replies
- 7
- 1
- Paulien Huvers4 mths ago
- Ideas
- Closed
- Closed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 4 mths ago
- 3 replies
- 53
- 1
- Daniela Backman4 mths ago
- Ideas
- Completed
- Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 4 mths ago
- 2 replies
- 10
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
- comunicacion
- comunicacion
- 5 mths ago
- 3 replies
- 41
- 3
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
1
Flowbot > Close ticket after n time
It would be great if there was a new ACTION that allowed you to perform an action after a set amount of time, eg. "close ticket after 5mins". We find a lot of people get stuck in our flowbots and…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen5 mths ago
- Ideas
- Answered
- Answered
0
Flowbot > Add "new ticket" and "move to next step"
Would be good to be allowed to have the following two actions on a flowbot: Mark as new ticket AND Go to step I don't fully understand why this has been limited?…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 1 reply
- 2
- Charlotte Beenen5 mths ago
- Ideas
- Answered
- Answered
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
- Imran tariq
- Imran_tariq
- 6 mths ago
- 3 replies
- 11
- Imran tariq5 mths ago
- Ideas
- Completed
- Completed
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 6 replies
- 43
- 2
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
2
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
- Alan
- Alan
- 6 mths ago
- 7 replies
- 55
- 2
- Charlotte Beenen1 mth ago
- Ideas
- Planned
- Planned
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 10 mths ago
- 4 replies
- 58
- 3
- Charlotte Beenen6 days ago
- Ideas
- Completed
- Completed
3
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 11 mths ago
- 3 replies
- 25
- 3
- Daniela Backman5 mths ago
- Ideas
- In review
- In review
3
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
- nestor
- nestor
- 1 yr ago
- 2 replies
- 68
- 3
- nestor1 yr ago
- Ideas
- Planned
- Planned
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 1 yr ago
- 3 replies
- 16
- 1
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 1 yr ago
- 1 reply
- 22
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 1 yr ago
- 3 replies
- 39
- 2
- Willemijn vk1 yr ago
- Ideas
- Completed
- Completed
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1 reply
- 9
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Closed
- Closed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 1 yr ago
- 1 reply
- 20
- 2
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 1 yr ago
- 1 reply
- 33
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 2 replies
- 17
- 3
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 4 replies
- 22
- 1
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
- Helio Freitas
- Helio_Freitas
- 1 yr ago
- 3 replies
- 32
- 3
- Charlotte Beenen6 mths ago
- Ideas
- In review
- In review
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 20
- 1
- Charlotte Beenen4 mths ago
- Ideas
- Completed
- Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 1 yr ago
- 4 replies
- 139
- 8
- Daniela Backman5 mths ago
- Ideas
- Completed
- Completed

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