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3
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 5 mths ago
- 17
- 3
- Ideas
- In review
- In review
1
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
- nestor
- nestor
- 6 mths ago
- 2 replies
- 41
- 1
- nestor6 mths ago
- Ideas
- Planned
- Planned
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 6 mths ago
- 3 replies
- 13
- 1
- Charlotte Beenen6 mths ago
- Ideas
- In review
- In review
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 6 mths ago
- 1 reply
- 14
- Charlotte Beenen6 mths ago
- Ideas
- In review
- In review
1
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 7 mths ago
- 3 replies
- 31
- 1
- Willemijn vk6 mths ago
- Ideas
- Completed
- Completed
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 7 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen7 mths ago
- Ideas
- Closed
- Closed
1
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 7 mths ago
- 1 reply
- 16
- 1
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 7 mths ago
- 1 reply
- 27
- 1
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
- Helio Freitas
- Helio_Freitas
- 8 mths ago
- 3 replies
- 17
- 3
- Charlotte Beenen9 days ago
- Ideas
- In review
- In review
7
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 8 mths ago
- 2 replies
- 103
- 7
- Kees Scherpenhuijzen7 mths ago
- Ideas
- In progress
- In progress
19
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 9 mths ago
- 1 reply
- 69
- 19
- Charlotte Beenen8 mths ago
- Ideas
- Planned
- Planned
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 10 mths ago
- 6 replies
- 54
- 5
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 10 mths ago
- 2 replies
- 23
- 1
- Daniela BackmanModeratoryesterday
- Ideas
- Completed
- Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 11 mths ago
- 1 reply
- 57
- Charlotte Beenen11 mths ago
- Ideas
- Completed
- Completed
0
Notification sound when flowbot assigns new ticket
When a guest in a flow is being forwarded to an employee, I have set the action "mark as new ticket". I see a (1) appear (new message) in the browser tab of the Trengo Inbox,…
- Dennis Mulder
- Dennis_Mulder
- 1 yr ago
- 3 replies
- 19
- Charlotte Beenen10 mths ago
- Ideas
- Solved
- Solved
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 1 reply
- 53
- 3
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris O
- joris_o
- 1 yr ago
- 2 replies
- 17
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 1 yr ago
- 6 replies
- 34
- Tim B11 mths ago
- Ideas
- Completed
- Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 2 replies
- 26
- 2
- Charlotte Beenen7 mths ago
- Ideas
- Completed
- Completed
1
Avoid sending the 'auto reply' to certain contacts
Sometimes we receive emails from 'no-reply' email accounts (for example, a paypal payment notification). If we send them the auto-reply email, then we will receive again another ' this is a no-reply…
- Luis Concepción
- Luis_Concepcion
- 1 yr ago
- 1 reply
- 24
- 1
- Eric van Wenkop1 yr ago
- Ideas
- Closed
- Closed
1
Contact moments (regarding the same email address) automatically among themselves, regardless the channel
E-mails that are sent from the same email address are automatically listed, but if a ticket arrives via the Flowbot (using the same email address), it will not be placed directly between the contact…
- Lars Berends
- Lars_Berends
- 1 yr ago
- 2 replies
- 19
- 1
- Lars Berends1 yr ago
- Ideas
- Not planned
- Not planned
1
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 51
- 1
- Robin Chan1 mth ago
- Ideas
- Completed
- Completed
1
Recognize part of input with the locationfinder
We don't use the prefilled option with location finder because of the big amount of locations. So the customer needs to type his location. In example: Doorn or 's-Heerenberg.…
- Desiree van den Hoogen
- DGN retail
- DGN_retail
- 1 yr ago
- 1 reply
- 36
- 1
- Charlotte Beenen1 yr ago
- Ideas
- In progress
- In progress
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 1 yr ago
- 2 replies
- 9
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 21 replies
- 296
- 22
- Dare Petersen1 mth ago
- Ideas
- Completed
- Completed

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