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About the Ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- 501
- 3
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 4 days ago
- 1 reply
- 4
- 1
- Charlotte Beenen4 days ago
- Ideas
2
Whatsapp Improvements (important)
There are multiple things that are not really working properly with the Whatsapp template implementation. First thing that is the most important thing.…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 6 days ago
- 8
- 2
- Ideas
0
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
- Danny Vaessens
- Danny_Vaessens
- 4 days ago
- 1 reply
- 2
- Charlotte Beenen4 days ago
- Ideas
1
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
- Johannes Mahr
- Consumer Center Manager
- johannes
- 4 days ago
- 1 reply
- 4
- 1
- Charlotte Beenen4 days ago
- Ideas
1
Show a 'new message' bullet on Inbox (same as on Team Chat)
We would love to see a notification bullet on Inbox, in the same way as it currently is on Team Chat. Thanks!
- Lars Roubroeks
- Lars_Roubroeks
- 11 days ago
- 1 reply
- 5
- 1
- Charlotte Beenen4 days ago
- Ideas
0
Improve the error handling in case of message couldn't be send.
Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications.…
- Erwin Lang
- Erwin_Lang
- 12 days ago
- 1 reply
- 2
- Charlotte Beenen4 days ago
- Ideas
2
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 12 days ago
- 1 reply
- 4
- 2
- Charlotte Beenen4 days ago
- Ideas
0
Umlauts (ÄÜÖ) in domains
As Umlauts are possible to be in a domain, (example Flüge.de) there also exist email addresses with these (example info@flüge.de). Unfortunately currently Trengo doesn't support for Umlauts to be…
- Sascha Wendt
- Sascha_Wendt
- 4 days ago
- 1 reply
- 3
- Charlotte Beenen4 days ago
- Ideas
1
Schedule massive templates 500 per date and hour
It will be great if I can send Templates up to 500 of my clients, as well as schedule the delivery by the most convenient date and time, Trengo must be at the forefront
- Mario Zazueta
- Mario_Zazueta
- 4 days ago
- 1 reply
- 5
- 1
- Charlotte Beenen4 days ago
- Ideas
2
Creating a contact inside a Profile should be easier!!!!
As simple as that. When you create a profile you can add contacts (email, voice, whatsApp, facebook...) only when those contacts already exist on the system.…
- Alberto Blasco
- Alberto_Blasco
- 3 wk ago
- 1 reply
- 9
- 2
- Charlotte Beenen11 days ago
- Ideas
1
Help center article versioning
We're a few folks collaborating on writing articles for the Help center. It would be tremendously helpful to have more tooling around collaboration, for instance..…
- Robert Blixt
- Robert_Blixt
- 3 wk ago
- 1 reply
- 2
- 1
- Charlotte Beenen2 wk ago
- Ideas
1
Reminder about adding attachments
Hey guys. After years of using Gmail I've become all too accustomed to the 'did you forget to add an attachment' message that shows when you've mentioned attached or attachment in your email body.…
- Steve Bull
- Steve_Bull
- 4 wk ago
- 1 reply
- 4
- 1
- Charlotte Beenen3 wk ago
- Ideas
1
Add Gsuite aliases as an individual channel
Would be great to be able to create Trengo email channels from Gsuite email aliases
- Ibrahim
- Ibrahim
- 2 wk ago
- 1 reply
- 4
- 1
- Charlotte Beenen2 wk ago
- Ideas
0
Control threads WhatsApp
We would like to be able to manually control threads in the WhatsApp channel. Currently we have to many threads and all discussing the same issue. We want all new incoming message of the same…
- Jeroen Bongers
- Jeroen_Bongers
- 1 mth ago
- 1 reply
- 7
- Charlotte Beenen2 wk ago
- Ideas
0
Website widget - option to show outgoing phone number
When the voice channel is active on the website widget, there is no option to show the outgoing phone number. That is super important, as when we use that option,…
- Alberto Blasco
- Alberto_Blasco
- 1 mth ago
- 1 reply
- 4
- Charlotte Beenen2 wk ago
- Ideas
1
Set greeting before call is forwarded (outside business hours)
We make use of a maintenance servicepartner outside business hours for urgent calls. These calls will be directly forwarded to this phone number, however people with questions which are not so…
- Kelly de Jong
- Kelly_de_Jong
- 1 mth ago
- 1 reply
- 4
- 1
- Charlotte Beenen3 wk ago
- Ideas
2
Change IVR menu outside business hours automaticly (eg. via rules)
It is not possible to set an IVR menu outside business hours automaticly. We want to use different IVR menu's since urgent calls outside business hours should be routed to our maintenance…
- Kelly de Jong
- Kelly_de_Jong
- 1 mth ago
- 1 reply
- 10
- 2
- Charlotte Beenen3 wk ago
- Ideas
1
E-mail form in widget
It would be great if we can add custom fields to the Email form in a widget. Now you can only add text fields, but what about file field to add an attachment.…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 1 reply
- 10
- 1
- Charlotte Beenen1 mth ago
- Ideas
2
Show the amount of new tickets in the sidebar for teams
I would love to be able to view the amount of new tickets that I have in the sidebar of our teams All other inboxes/labels/personal/channels do have such number, but the teams don't.
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 1 mth ago
- 3 replies
- 20
- 2
- Charlotte Beenen2 wk ago
- Ideas
1
Insert hyperlinks in chatbot answers
I would like to be able to insert hyperlinks in de ansers from the chatbot. Now I have to get the full link in, this doesn't look very nice.
- Maartje van Soest
- Maartje_van_Soest
- 1 mth ago
- 1 reply
- 6
- 1
- Charlotte Beenen1 mth ago
- Ideas
1
Read notification on chat
Show a green V icon when a user has seen the chat on the frontend of the website. So that our support staff knows the user is still active on the site and has seen or not seen the reply.
- Roy Dean
- Roy_Dean
- 1 mth ago
- 4
- 1
- Ideas
0
Google Analytics 4 Event tracking
In my opinion it would be very useful to track Trengo-events with Google Analytics 4. Then we could track back Trengo-chats to where these people were coming from.…
- Jorrit de Koeijer
- Jorrit_de_Koeijer
- 1 mth ago
- 4
- Ideas
0
Hide chat widget on scroll down (mobile)
At the moment the widget is always visibel. Would be nice to have option to hide it on scroll down on mobiel devices. Best woud be to hide when scrolling down and appear again when visitor is…
- Boy Brabander
- Owner
- Boy_Brabander
- 1 mth ago
- 3
- Ideas
0
"Forward via Email" does not show the original sender's email address
I just noticed that when we use the Forward via Email functionality in Trengo, the original sender's email address does not show in the email that the recipient receives.…
- Ben
- Ben.3
- 1 mth ago
- 3
- Ideas
0
Custom SMTP server
Option to define a custom SMTP provider for sending email. We would like to use our own SMTP server instead of the Outlook SMTP.
- Ben
- Ben.3
- 1 mth ago
- 3
- Ideas

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