How to enable Javascript

Ideas

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About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- 610
- 10
- Ideas
0
API - Channels endpoints
At this moment there is no endpoint for receiving all the channels active in an account. To make it easier than through the endpoint for list all tickets,…
- sander
- sander
- 3 mths ago
- 22
- Ideas
1
Set custom fields by Rules
It would be really usefull if the ticket fields could be set by rules. For example: IF sender email equals x@trengo.com AND email subject contains bla THEN set ticket field 'ticket_field_name' AS…
- Wolter Jongeneel
- Wolter_Jongeneel
- 4 mths ago
- 10
- 1
- Ideas
0
More editable pages - Helpcenter
We have been using the help center for a week now and are very busy with the layout of it. We noticed that sentences break when they are too long, that when there are only two blocks,…
- Tiffany van Geijlswijk
- Tiffany_van_Geijlswijk
- 4 mths ago
- 7
- Ideas
1
Duplicate contacts by channels
My recommendation is that the same contact contains all the channels, otherwise I have four separate contacts with the same name of each channel (webchat, WAB, Instagram, facebook)
- Luis Andalon
- Luis_Andalon
- 4 mths ago
- 7
- 1
- Ideas
0
Arabic language is not exist in chatbots
Trengo chat has no Arabic support for building chatbots. We need it urgently because most of our customers are using the Arabic language. Kindly update me.....
- m. tantawy
- m_tantawy
- 4 mths ago
- 10
- Ideas
0
Flowbots translation
Give the Flowbot administrator the option to decide if he wants to translate the flowbot or not. Once he has decided, if the answer is yes, let him translate all the text strings.…
- Sergio Martín Díaz
- Sergio_Martin_Diaz
- 4 mths ago
- 9
- Ideas
1
Create side-conversation from ticket
We receive a large number of questions from customers, for which we have to inquire with a supplier, payment partner or carrier. Zendesk has a handy function for this in the form of a side…
- Twan van Hulten
- Twan_van_Hulten
- 4 mths ago
- 11
- 1
- Ideas
1
Rules: Enable send richtext message action not only for email
But enable it for example for the website widget chat as well. So hat we can send links to the customers using the chat widget as well
- Philipp Scheit
- Philipp_Scheit
- 4 mths ago
- 6
- 1
- Ideas
0
Customize offline chat window
Dear Sir, We need the offline chat window to be customizable, By adding or deleting fields. Ex: We need to add the department section to the offline chat window form and direct it to the proper…
- m. tantawy
- m_tantawy
- 4 mths ago
- 10
- Ideas
1
Let non-administrator users create new labels
Even better if you'd let them do it for a certain channel, like their own private email
- Asaf Shifer
- Asaf_Shifer
- 4 mths ago
- 4
- 1
- Ideas
3
we should able to know for which post the customer commented and option for DM the person directly from trengo.
I want to bring your attention to Instagram/FB comments. when somebody commented on a post in Instagram, we are unable to know in which post he is commented.…
- Jishan
- Jishan
- 4 mths ago
- 7
- 3
- Ideas
1
Company Name as Caller ID
As we are working with different nationalities but cannot purchase phone numbers for each country it would be a great solution and also make it more trustworthy if the Caller Id for outgoing calls…
- Laura Spiekermann
- Laura_Spiekermann
- 4 mths ago
- 8
- 1
- Ideas
1
Archive channel
It would be great to archive a channel, without losing all conversations. Right now it seems impossible to archive a channel.
- Sjors Ferwerda
- co-founder BUNNI
- Sjors_Ferwerda
- 4 mths ago
- 6
- 1
- Ideas
0
MMS Support
SMS should support receiving images, or at the very least an error that the image was not received. Currently the platform completely ignores that an image was sent.…
- oriol
- oriol
- 4 mths ago
- 4
- Ideas
2
Move Trengo interface's network connectivity to single browser tab so having multiple tabs won't equal to a higher server load for Trengo
Trengo prevents keeping the interface open in multiple browser tabs; I suppose this is because otherwise each tab will connect to the Trengo backend, leading to higher server costs for Trengo…
- Merijn van Wouden
- Merijn_van_Wouden
- 4 mths ago
- 6
- 2
- Ideas
0
DNS record setup styling problem
See attached screenshot. When you have to transfer a lot of DNS records, you often have the two screens alongside each other. Trengo now hides the view on small windows.…
- Merijn van Wouden
- Merijn_van_Wouden
- 4 mths ago
- 2
- Ideas
0
Expand webhook with more events
Hi, Would it be possible to extend the webhook with more events, such as "an agent puts information in a customfield" and if a "new ticket" is created.
- kenny sinkeler
- kenny_sinkeler
- 4 mths ago
- 14
- Ideas
0
2FA for sessions
If a registered customer contacts us using a non-registered platform (like WhatsApp, or Instagram), We would like to validate the customer that his phone number or the profile is valid.…
- Eliad Cohen
- Eliad_Cohen
- 5 mths ago
- 8
- Ideas
0
Changing name > stay in same part of inbox
When changing someone's name in the small profile part (grey block top right), the inbox switches back to the first ticket instead of the ticket you were working on.…
- Anne Schulze
- Anne_Schulze
- 5 mths ago
- 2 replies
- 5
- Anne Schulze5 mths ago
- Ideas
0
New rule option send WhatsApp template
Would be a good option to send a specific WhatsApp template, which has been added to Trengo, based on a rule.
- Nik
- Nik
- 5 mths ago
- 1 reply
- 14
- Charlotte Beenen5 mths ago
- Ideas
0
New rule stop flowbot
Would be nice to have the feature on a rule to stop certain activated flowbot(s)!
- Nik
- Nik
- 5 mths ago
- 1 reply
- 9
- Charlotte Beenen5 mths ago
- Ideas
2
Sharing the ideas on this forum in an "internal" newsletter
There are a lot of great ideas on this forum from so many companies who use Trengo in ways that might inspire others to set-up new processes. I think it would be a great idea to send out an…
- Pim
- Stuvia
- Pim_Boterman
- 5 mths ago
- 4
- 2
- Ideas
1
Better support RTL (right-to-left)
Even when the email's style is RTL (right-to-left), it's left to right when drafting the response.
- Asaf Shifer
- Asaf_Shifer
- 5 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen5 mths ago
- Ideas
0
Marktplaats Integration
There are quite a few companies currently using Marktplaats as a sales platform besides bol.com and Amazon etc. Would be great if an integration would be made so that we can communicate trough…
- Jaron Zwijnenburg
- Jaron_Zwijnenburg
- 5 mths ago
- 1 reply
- 9
- Charlotte Beenen5 mths ago
- Ideas
1
Assign tickets that originate from an automated greeting to colleague
Currently, you can add rules or widget automations / greeting to Trengo, but you can't seem to combine them. For example, when one our our users visits a specific landing page,…
- Pim
- Stuvia
- Pim_Boterman
- 5 mths ago
- 1 reply
- 6
- 1
- Charlotte Beenen5 mths ago
- Ideas

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