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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- charlotte_trengo
- 12 days ago
- 347
- 1
- Ideas
0
See response given via Instagram in Trengo ticket
Customer wants to see the response they give via Instagram (via the app) back into the Trengo ticket as a response as well, to keep the conversation complete.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 3
- Ideas
0
Case sensitivity of email addresses → challenge when importing contacts via API to gain overview of profile and contact moments
Case The email addresses in Trengo are case sensitive. All email addresses in SSH's database have been deliberately changed to lower case and are used in such a way to ensure things keep working.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 3
- Ideas
0
API validation for phone numbers not compatible with international phone numbers (creating and updating contacts)
Being able to update international phone numbers with fewer or more than 11 numbers A uniform and logical check on the phone number format Note: This feature has been requested by existing customers…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
1
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 2
- 1
- Ideas
0
Rules only for specific Teams instead of channels
Would be nice if not only you can create Rules for specific channels but also for Teams as this in some workflows makes more sense and also is easier to structurise.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
0
Ability to view statistics of all channels when one is an admin
Currently, one can only view statistics of the channels one has access to. Groenhart would like admins to have the option to view all channels, even when they are not in the team that has access to…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
1
Create new Rules trigger - CSAT response
Other systems allow for "customer satisfaction" responses to trigger a follow-up action. In our case, we would like to send an HTML email to all customers who respond positively.…
- Luke Dodd
- Luke_Dodd
- yesterday
- 1 reply
- 3
- 1
- Daniela BackmanModeratoryesterday
- Ideas
1
Rules Improvements - Email
Add option to use multiple strings in the same row. Before: e.g. Message body contains (pipe delimited strings). After: Also, add new condition: "Email subject OR Message Body" This would…
- Luke Dodd
- Luke_Dodd
- yesterday
- 1 reply
- 4
- 1
- Daniela BackmanModeratoryesterday
- Ideas
0
We would like to assign tickets to a channel by using rules
On this moment only assign to a team or user is possible, we would like to assign to a specific channel. In this way tickets from clients that are not able to use different email adresses (because…
- lizet
- lizet
- yesterday
- 1 reply
- 1
- Daniela BackmanModeratoryesterday
- Ideas
1
Woocommerce order status updating
REST API in Woocommerce can be read/write. So from Trengo we should be able to change order status from 'processing' to 'completed' when the order email is finished in Trengo.…
- W B
- W_B
- yesterday
- 1 reply
- 4
- 1
- Daniela BackmanModeratoryesterday
- Ideas
1
CSS for the widget > change lettertype + border radius
In order to fit into the designs of websites, minimum fundamentals to be able to adjust is: color (already possible) lettertype border radius for widget,…
- W B
- W_B
- yesterday
- 1 reply
- 2
- 1
- Daniela BackmanModeratoryesterday
- Ideas
1
Combine conversations function not limited to same sender
Currently it is only possible to combine tickets from the same sender (email address). Our agents would like the option to search on tickets and then combine.…
- Henk Tompot
- Henk_Tompot
- 2 days ago
- 1 reply
- 3
- 1
- Daniela BackmanModerator2 days ago
- Ideas
0
Add custom fields to New conversation popup
Our agents would really like the option to have the custom fields (ticketvelden) available when creating a new conversation. See attachment for a quick design.…
- Henk Tompot
- Henk_Tompot
- 2 days ago
- 1 reply
- 1
- Daniela BackmanModerator2 days ago
- Ideas
1
Overview in total amount of reminders, not only your own reminders
It would be nice to have a good overview of the total amount of reminders, not only your own. Also it would be nice to have a look in specific reminders from a specific colleague to work in these…
- lizet
- lizet
- 4 days ago
- 2 replies
- 8
- 1
- Lasja Coenraad3 days ago
- Ideas
0
Reporting multible labels
It would be nice to make a label report where several labels are combined. Now you can only see a ticket with 1 label, But we would like to see the amount of tickets with several labels.
- lizet
- lizet
- 4 days ago
- 3 replies
- 4
- Daniela BackmanModerator4 days ago
- Ideas
0
whatsapp template matching 360 dialog
need to inset 360 template set up like as is need to see this one they have it in their system
- ali
- ali
- 5 days ago
- 2 replies
- 3
- Daniela BackmanModerator4 days ago
- Ideas
0
Possibility for customizing the chanels
We as Buvoo have a variety of channels. On the left site they are ranked on the time-line of activating. I want to be able to order all channels in my own sequence.…
- Alex van Balen
- Alex_van_Balen
- 9 days ago
- 1 reply
- 3
- Charlotte Beenen9 days ago
- Ideas
0
Having the choice to send the CSAT when snoozing tickets
Now a reminder is considered a closed ticket = resolved. When we reminder a ticket, the ticket is not yet resolved. That is why a CSAT does not have to be sent yet.…
- Paul Bergsma
- Paul_Bergsma
- 9 days ago
- 1 reply
- 5
- Charlotte Beenen9 days ago
- Ideas
0
Custom subject for widget emails
Our organization uses the website widget to allows our users to contact us via email. Right now, every email is being sent with the subject " Contact form from X ".…
- Pedro Zurbach
- Pedro_Zurbach
- 11 days ago
- 1 reply
- 3
- Daniela BackmanModerator11 days ago
- Ideas
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
- Imran tariq
- Imran_tariq
- 11 days ago
- 1 reply
- 1
- Daniela BackmanModerator11 days ago
- Ideas
0
Disable & Enable User accoun
it will be a great option to have disable and enable a user account and only enabled user will be count for license.
- Imran tariq
- Imran_tariq
- 11 days ago
- 1 reply
- 3
- Daniela BackmanModerator11 days ago
- Ideas
1
Sort tickets per channel in 'Assigned to me' folder
In 'Assigned to me' it's only possible to sort from old → new or new → old. When working with several channels certain channels might have a higher priority than others.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 12 days ago
- 2
- 1
- Ideas
0
Add sub-labels or label groups
Certain companies work with a lot of labels to be able to create a clear overview within the inbox. The sorting / filtering of tickets on the basis of several sub-labels will allow them to navigate…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 12 days ago
- 1
- Ideas
0
Filter on profiles and contacts in reporting
To gain insights on how many tickets and how much time they spend on their customers they would like to be able to filter on Profiles in the reporting without having to export their data.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 12 days ago
- 1
- Ideas
3
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statusses would be valuable to analyse performance.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 12 days ago
- 7
- 3
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

About the Ideas category

See response given via Instagram in Trengo ticket

Case sensitivity of email addresses → challenge when importing contacts via API to gain overview of profile and contact moments

API validation for phone numbers not compatible with international phone numbers (creating and updating contacts)

Take auto replies out of ticket conversation on email channel

Rules only for specific Teams instead of channels

Ability to view statistics of all channels when one is an admin

Create new Rules trigger - CSAT response

Rules Improvements - Email

We would like to assign tickets to a channel by using rules

Woocommerce order status updating

CSS for the widget > change lettertype + border radius

Combine conversations function not limited to same sender

Add custom fields to New conversation popup

Overview in total amount of reminders, not only your own reminders

Reporting multible labels

whatsapp template matching 360 dialog

Possibility for customizing the chanels

Having the choice to send the CSAT when snoozing tickets

Custom subject for widget emails

Contact Custom feild for Channel only

Disable & Enable User accoun

Sort tickets per channel in 'Assigned to me' folder

Add sub-labels or label groups

Filter on profiles and contacts in reporting

User behaviour data in Trengo Analytics

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