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9
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 1 yr ago
- 6 replies
- 78
- 9
- Fabrizio Enea2 wk ago
- Ideas
- Completed
- Completed
5
Merge tickets from different channels
Sometimes we would like to merge a chat to an email. The conversation starts e.g. with a chat and is succeeded with an email. It would be very useful if these tickets could be merged to one…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2 replies
- 23
- 5
- Aga WenskaModerator3 wk ago
- Ideas
- Completed
- Completed
0
Ability to show user all tickets from a team
We would like users who are members of a team to be able to automatically see all tickets assigned to a particular team. Now it is only possible to handle tickets assigned to the user.
- ICT Paradigit
- ICT_Paradigit
- 3 mths ago
- 3 replies
- 30
- Imran tariq1 mth ago
- Ideas
- Completed
- Completed
0
Trigger Flowbot on specific times / dates
We'd like to have the option to have different flowbots at different times e.g. - inside business hours (we're at your service) - outside business hours (indicate that you're offline but still…
- Rob Vallenga
- Rob_Vallenga
- 6 mths ago
- 4 replies
- 20
- Boy Brabander2 mths ago
- Ideas
- Completed
- Completed
0
The call action in the inbox
Current situation: Most of the new actions are on the left of the screen, except for starting a call or sending a SMS. Idea: Is it possible to have all these actions on the left of the screen,…
- Katja Koster
- Katja_Koster
- 2 mths ago
- 2 replies
- 9
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Design chat - send button vs. internal message
Current situation The button to send a chat slides down while typing your message (out of my screen). The current design invites you to type in the text box for an internal message.…
- Katja Koster
- Katja_Koster
- 3 mths ago
- 2 replies
- 15
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
WhatsApp profile picture and name
I it possible to track and show a person's WhatsApp name and image in Trengo?
- Ramon Heveling
- Ramon_Heveling
- 5 mths ago
- 3 replies
- 37
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
3
Picking up the phone without having to close the e-mail
We really need the option to pick up the phone without having to close the email we're working on at that moment. After finishing the phone call often there is already a new phone call in line or…
- Anouk Buikema
- Anouk_Buikema
- 9 mths ago
- 6 replies
- 26
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
3
Possibility to exclude people from auto reply (confirmation email in "email channel").
We don't want our suppliers or internal email addresses to receive an auto-reply from us. Now it is not possible to exclude email addresses, email subjects, etc from our confirmation mail.…
- Lisa Lorié
- Lisa_Lorie
- 9 mths ago
- 3 replies
- 21
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
4
Manually add contact
A standard functionality, that's is currently missing in Trengo. The possibility to manually add a new contact (telephone, e-mail, etc). Just like the 'Create' functionality in 'Profiles',…
- Sander Terpstra
- Sander_Terpstra
- 8 mths ago
- 2 replies
- 13
- 4
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
3
Make last name invisible for costumers
During a chat the customer can only see the first name of the agent. When the agent answers the chat offline (by e-mail) or sends a copy of the chat by e-mail,…
- Mineke Goudswaard
- Mineke_Goudswaard
- 10 mths ago
- 3 replies
- 17
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
2
Starting new conversation from existing conversation
We use the call-me-back option and all these contacts have the same subject and email address. Therefore all the (in fact different) contacts are added to the same conversation (see added…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 9 mths ago
- 3 replies
- 7
- 2
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
0
Pointer focus in user selection input
Hi, it would be nice if the pointer would be in the user selection input when clicking the assing button. This saves one click and you can start typing right away. Cheers, Mike
- Mike Mooren
- Mike_Mooren
- 9 mths ago
- 2 replies
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Customer Journey
It would be awesome to have the option to manually, via Zapier or API add customer events to the contact/profile timeline. In this case you have a clear view of the whole customer journey and all…
- Sander Terpstra
- Sander_Terpstra
- 10 mths ago
- 1 reply
- 8
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
5
Split a message off into a new ticket
It would be great if we could split off a customer reply on an existing ticket into a new ticket. This would remove the message from the first ticket and instead be in the new ticket.…
- Mark Zijlstra
- Mark_Zijlstra
- 1 yr ago
- 3 replies
- 31
- 5
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
No need to manually update Balance but send an invoice on the base of usage.
Is it possible to add your Balance cost to the invoice of paying it manually using iDeal?
- ICT Alpheios
- ICT_Alpheios
- 11 mths ago
- 2 replies
- 8
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
9
Custom e-mail signature per user per channel (e-mail)
Some users work part-time, we'd like to add this in their e-mail signature. This will be a unique text per signature. With the current options this isn't possible.
- Robbin
- mgb
- 1 yr ago
- 7 replies
- 74
- 9
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
0
See assigned tickets in 'Picked up' in stead of 'Picked up' for all users
View picked up tickets for specific users in the list under 'picked up' in a fixed display instead of applying filters again and again.
- Max Looman
- Max_Looman
- 1 yr ago
- 2 replies
- 8
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
0
Synchronise sent tickets with sent map in Office365
When sending an e-mail to a person in Trengo, it shows up as assigned to [user]. It would be nice if we can see the sent e-mail in our Office365 environment in Sent Items so that everything is…
- Max Looman
- Max_Looman
- 1 yr ago
- 2 replies
- 10
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Possibility to auto-close unanswered chats
A feature to auto close unanswered chat, where the chatter did not fill in his/her email address after a few minutes of hours. (maybe user defined?)
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 5 replies
- 18
- 1
- Eric van Wenkop2 mths ago
- Ideas
- Completed
- Completed
1
New window for new message or a reply
It would be great if the software would open a new window when I want to type a reply. That way I can still scroll back to see what has been said while keeping the "new message" window within…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 2 replies
- 21
- 1
- Eduard3 mths ago
- Ideas
- Completed
- Completed
0
Exclude widget on payment page
When a customer comes to the payment page, the widget button remains visible. This button is partly about the payment / order button. Are there several who would like to disable / exclude it for the…
- Bart
- Bart
- 4 mths ago
- 1 reply
- 13
- Tamara Berner3 mths ago
- Ideas
- Completed
- Completed
0
Make it clear if an e-mail has failed to send - log / not on re-opening
We sometimes type an answer and then we press 'Send and close ticket'. After that the ticket is closed. A day later, the ticket appears open again in the assigned to me box.…
- Marcel
- Marcel
- 4 mths ago
- 4 replies
- 6
- Tamara Berner3 mths ago
- Ideas
- Completed
- Completed
2
Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting
Maybe I've missed it somewhere, but it seems that there is no recurring notification (text and sound) for chat visitors that are waiting for an operator.…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 5 replies
- 28
- 2
- Tim Struijs3 mths ago
- Ideas
- Completed
- Completed
10
View original message
Sometimes we get emails that are unreadable, or without text. Mostly this is solved when we select the 'view original message' button. We find this confusing,…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 6 replies
- 87
- 10
- Tamara Berner4 mths ago
- Ideas
- Completed
- Completed

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