How to enable Javascript

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1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 7 replies
- 77
- 1
- Eduard2 wk ago
- Ideas
- Completed
- Completed
4
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 5 mths ago
- 6 replies
- 35
- 4
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 2 mths ago
- 1 reply
- 16
- 1
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 2 mths ago
- 1 reply
- 6
- 1
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 2 mths ago
- 3 replies
- 23
- 1
- Willemijn vk1 mth ago
- Ideas
- Completed
- Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris Oostenbroek
- Joris_Oostenbroek
- 7 mths ago
- 2 replies
- 9
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 1 yr ago
- 2 replies
- 7
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
0
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 152
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 7 mths ago
- 2 replies
- 24
- 1
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 18 replies
- 235
- 15
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 6 mths ago
- 1 reply
- 42
- Tamara Berner6 mths ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 8 mths ago
- 6 replies
- 28
- Tim B6 mths ago
- Ideas
- Completed
- Completed
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 9 replies
- 81
- 6
- Tamara Berner6 mths ago
- Ideas
- Completed
- Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 7 mths ago
- 2 replies
- 45
- 3
- Tamara Berner6 mths ago
- Ideas
- Completed
- Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 2 replies
- 18
- 2
- Tamara Berner2 yrs ago
- Ideas
- Completed
- Completed

Share your wishes and vote for the best ideas.

Ideas

Help Center API

Being able to export/import articles in the Help Centre

Automatic text replacement

Report - Outbound emails

Two-factor authentication

Average numbers: First Response time/Close ticket time

Bookmark standard statistics through hashcode in URL

More detailed data

Combine labels within statistics export and overview

Google Analytics Integration

To work more efficiently with automatic rules

Automated Forwarding with message

Rules based on outbound messages

Employee overview

Export statistic "First response time"

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