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1
Send an automated message when the chat is closed
I would like to send a message when the chat is closed by the user or the chat agent. This message should automaticly appear after the chat is closed.
Joost
Joost
9 mths ago
6
replies
14
1
Alena
13 hrs ago
Ideas
Completed
Completed
1
Internal messages don't allow new lines / ENTER
When creating an internal message SHIFT ENTER is allowed, but after submitting the formatting is removed. Internal messages become a bit messy that way.
Henk Tompot
Henk_Tompot
4 mths ago
3
replies
12
1
Tamara Berner
yesterday
Ideas
Completed
Completed
0
Only show firstname when mentioning
Only show Firstname when tagging someone, eg. @Sander instead of @sander60154. Please hide the ID after the firstname. My co-workers are people, not numbers or ID's. =)
Sander Terpstra
Sander_Terpstra
10 mths ago
3
replies
14
Tamara Berner
9 days ago
Ideas
Completed
Completed
3
Channel Icon / name (Mobile Trengo App iOS)
When you receive a new message from a customer via the Trengo iPhone app iOS), you see the following things: name of the customer if Trengo knows the customer (which is mainly E-mail or Facebook)…
Michael Slagman
Michael_Slagman
11 mths ago
2
replies
18
3
Tamara Berner
2 wk ago
Ideas
Completed
Completed
4
Automatically forward a chat as an email.
After a chat has been finished the chat will forwarded by email to the chatter. Purpose: chatter can re-read the chat and store it. The email should be generated automatically by Trengo.…
Christ van Leest
Operations Manager
Christ_van_Leest
1 yr ago
4
replies
28
4
Tamara Berner
2 wk ago
Ideas
Completed
Completed
1
Message form in voice
During or after a telephone call, Trengo offers the possibility to send a typed message. This message goes nowhere. I think there could be 2 solutions:…
Danny Verploegen
Danny_Verploegen
1 yr ago
1
reply
7
1
Tamara Berner
2 wk ago
Ideas
Completed
Completed
0
Add our own company logo to webchat chat box
I am wondering if it could be made possible display a company logo on a webchat box, as well as the agent photos. It was something that was possible with our previous provider,…
Sophie Kynnersley
Sophie_Kynnersley
1 mth ago
1
reply
10
Tamara Berner
2 wk ago
Ideas
Completed
Completed
0
Make contact moments more friendly to browse
When a ticket is closed the history disappears in a 'contact moment' but when a customer replies after closing a ticket a new ticket is openened. It takes some time to find the context of the old…
Tim Struijs
Tim_Struijs
6 mths ago
2
replies
36
Tamara Berner
1 mth ago
Ideas
Completed
Completed
4
Show Facebook private messages with same person as a conversation
If someone answers your private message (Facebook) it is shown as a new conversation and you have to link and merge the messages.
Anne vd Kerkhof
Anne_vd_Kerkhof
1 yr ago
8
replies
49
4
Tamara Berner
1 mth ago
Ideas
Completed
Completed
1
Assign re-opened tickets back to the user who answered before
In our current workflow the user who replied to a ticket before is also responsible for any futher communication in that same ticket. Therefore it would be very useful if it would be possible to…
Harold
050media
Harold
1 yr ago
2
replies
19
1
Tamara Berner
1 mth ago
Ideas
Completed
Completed
0
Auto assign agent sequentially
Is it possible to auto assign agent sequentially from a team? For example, in the Actions section of Rule, made one more option like "Assign to a user from team".
Darren Choo
Darren_Choo
4 mths ago
2
replies
27
Tamara Berner
1 mth ago
Ideas
Completed
Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
Tim B
Tim_B
3 mths ago
6
replies
18
Tim B
1 mth ago
Ideas
Completed
Completed
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
Hogeschool Windesheim
Hogeschool_Windesheim
1 yr ago
9
replies
66
6
Tamara Berner
1 mth ago
Ideas
Completed
Completed
3
Follow up e-mails after X hours, days or certain status
We would love to have a functionality to send an automation e-mail in a few cases. This was all created rule based. For example: - Automatically close a ticket after X hours no response - Send…
Dodi Atta Alla
Dodi_Atta_Alla
11 mths ago
5
replies
24
3
Tamara Berner
1 mth ago
Ideas
Completed
Completed
1
Change Online / Offline / Away status of other users
It would be nice to have the possibility to change the status of other users. Often it happens that someone is online, but leaves his/her desk while still being 'Online'.…
Tim Struijs
Tim_Struijs
6 mths ago
4
replies
31
1
Tamara Berner
1 mth ago
Ideas
Completed
Completed
1
Changing the order of Help Center Articles
Could you make it possible to let us change the order in which the articles are shown in a category in the helpcenter. Category order can be changed but unfortunately Articles can't.
Jonathan
Jonathan
2 mths ago
3
replies
10
1
Jonathan
2 mths ago
Ideas
Completed
Completed
0
Muting Notifications by each user personally
Currently, tickets notifications sound may be muted only for the all company. Please let the notifications being muted by each user/ team member on its own from the control panel and messages window,…
Alena
Customer support Team Leader
Alena
9 mths ago
3
replies
9
Tamara Berner
2 mths ago
Ideas
Completed
Completed
1
Welcoming message/auto reply/timer
Dear all at Trengo, I was trying to set an Welcoming message/ auto reply to our whatsapp customers. There is only the issue that because of the fact that we work with part-time cs employees,…
Martijn Comes
Martijn_Comes
2 mths ago
1
reply
10
1
Tamara Berner
2 mths ago
Ideas
Completed
Completed
0
Trigger Flowbot on specific times / dates
We'd like to have the option to have different flowbots at different times e.g. - inside business hours (we're at your service) - outside business hours (indicate that you're offline but still…
Rob Vallenga
Rob_Vallenga
9 mths ago
5
replies
24
Tamara Berner
2 mths ago
Ideas
Completed
Completed
5
Use tags in rules
I would like the possibility to use tags in rules. When creating an auto reply for excisting contacts I want to personlize the autoreply.
Pascal Geusen
Pascal_Geusen
11 mths ago
5
replies
24
5
Annika Huizinga
2 mths ago
Ideas
Completed
Completed
9
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
Bart Houtman
Bart_Houtman
1 yr ago
7
replies
90
9
Tamara Berner
2 mths ago
Ideas
Completed
Completed
1
Automatic update of the overview of new messages on a smartphone app.
The app on the smartphone appears to be a static page. When I get new messages this page is not updated. I have to 'kill' the app to see an updated overview.…
Bouke Koning
Bouke_Koning
2 mths ago
1
reply
4
1
Tamara Berner
2 mths ago
Ideas
Completed
Completed
0
Drag and drop attachments
Hi! As the subjects says, when in an conversation and answering a customer, it would be nice to be able to drag a document and drop it on the conversation area, and have it attached automatically.
Lennart Petersson
Lennart_Petersson
2 mths ago
1
reply
9
Tamara Berner
2 mths ago
Ideas
Completed
Completed
5
Merge tickets from different channels
Sometimes we would like to merge a chat to an email. The conversation starts e.g. with a chat and is succeeded with an email. It would be very useful if these tickets could be merged to one…
Christ van Leest
Operations Manager
Christ_van_Leest
1 yr ago
2
replies
32
5
Aga Wenska
3 mths ago
Ideas
Completed
Completed
0
Ability to show user all tickets from a team
We would like users who are members of a team to be able to automatically see all tickets assigned to a particular team. Now it is only possible to handle tickets assigned to the user.
ICT Paradigit
ICT_Paradigit
6 mths ago
3
replies
36
Imran tariq
3 mths ago
Ideas
Completed
Completed
1
2
3
4
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