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1
Send an automated message when the chat is closed
I would like to send a message when the chat is closed by the user or the chat agent. This message should automaticly appear after the chat is closed.
- Joost
- Joost
- 9 mths ago
- 6 replies
- 14
- 1
- Alena13 hrs ago
- Ideas
- Completed
- Completed
1
Internal messages don't allow new lines / ENTER
When creating an internal message SHIFT ENTER is allowed, but after submitting the formatting is removed. Internal messages become a bit messy that way.
- Henk Tompot
- Henk_Tompot
- 4 mths ago
- 3 replies
- 12
- 1
- Tamara Berneryesterday
- Ideas
- Completed
- Completed
0
Only show firstname when mentioning
Only show Firstname when tagging someone, eg. @Sander instead of @sander60154. Please hide the ID after the firstname. My co-workers are people, not numbers or ID's. =)
- Sander Terpstra
- Sander_Terpstra
- 10 mths ago
- 3 replies
- 14
- Tamara Berner9 days ago
- Ideas
- Completed
- Completed
3
Channel Icon / name (Mobile Trengo App iOS)
When you receive a new message from a customer via the Trengo iPhone app iOS), you see the following things: name of the customer if Trengo knows the customer (which is mainly E-mail or Facebook)…
- Michael Slagman
- Michael_Slagman
- 11 mths ago
- 2 replies
- 18
- 3
- Tamara Berner2 wk ago
- Ideas
- Completed
- Completed
4
Automatically forward a chat as an email.
After a chat has been finished the chat will forwarded by email to the chatter. Purpose: chatter can re-read the chat and store it. The email should be generated automatically by Trengo.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 4 replies
- 28
- 4
- Tamara Berner2 wk ago
- Ideas
- Completed
- Completed
1
Message form in voice
During or after a telephone call, Trengo offers the possibility to send a typed message. This message goes nowhere. I think there could be 2 solutions:…
- Danny Verploegen
- Danny_Verploegen
- 1 yr ago
- 1 reply
- 7
- 1
- Tamara Berner2 wk ago
- Ideas
- Completed
- Completed
0
Add our own company logo to webchat chat box
I am wondering if it could be made possible display a company logo on a webchat box, as well as the agent photos. It was something that was possible with our previous provider,…
- Sophie Kynnersley
- Sophie_Kynnersley
- 1 mth ago
- 1 reply
- 10
- Tamara Berner2 wk ago
- Ideas
- Completed
- Completed
0
Make contact moments more friendly to browse
When a ticket is closed the history disappears in a 'contact moment' but when a customer replies after closing a ticket a new ticket is openened. It takes some time to find the context of the old…
- Tim Struijs
- Tim_Struijs
- 6 mths ago
- 2 replies
- 36
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
4
Show Facebook private messages with same person as a conversation
If someone answers your private message (Facebook) it is shown as a new conversation and you have to link and merge the messages.
- Anne vd Kerkhof
- Anne_vd_Kerkhof
- 1 yr ago
- 8 replies
- 49
- 4
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Assign re-opened tickets back to the user who answered before
In our current workflow the user who replied to a ticket before is also responsible for any futher communication in that same ticket. Therefore it would be very useful if it would be possible to…
- Harold
- 050media
- Harold
- 1 yr ago
- 2 replies
- 19
- 1
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
0
Auto assign agent sequentially
Is it possible to auto assign agent sequentially from a team? For example, in the Actions section of Rule, made one more option like "Assign to a user from team".
- Darren Choo
- Darren_Choo
- 4 mths ago
- 2 replies
- 27
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 3 mths ago
- 6 replies
- 18
- Tim B1 mth ago
- Ideas
- Completed
- Completed
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 9 replies
- 66
- 6
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
3
Follow up e-mails after X hours, days or certain status
We would love to have a functionality to send an automation e-mail in a few cases. This was all created rule based. For example: - Automatically close a ticket after X hours no response - Send…
- Dodi Atta Alla
- Dodi_Atta_Alla
- 11 mths ago
- 5 replies
- 24
- 3
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Change Online / Offline / Away status of other users
It would be nice to have the possibility to change the status of other users. Often it happens that someone is online, but leaves his/her desk while still being 'Online'.…
- Tim Struijs
- Tim_Struijs
- 6 mths ago
- 4 replies
- 31
- 1
- Tamara Berner1 mth ago
- Ideas
- Completed
- Completed
1
Changing the order of Help Center Articles
Could you make it possible to let us change the order in which the articles are shown in a category in the helpcenter. Category order can be changed but unfortunately Articles can't.
- Jonathan
- Jonathan
- 2 mths ago
- 3 replies
- 10
- 1
- Jonathan2 mths ago
- Ideas
- Completed
- Completed
0
Muting Notifications by each user personally
Currently, tickets notifications sound may be muted only for the all company. Please let the notifications being muted by each user/ team member on its own from the control panel and messages window,…
- Alena
- Customer support Team Leader
- Alena
- 9 mths ago
- 3 replies
- 9
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Welcoming message/auto reply/timer
Dear all at Trengo, I was trying to set an Welcoming message/ auto reply to our whatsapp customers. There is only the issue that because of the fact that we work with part-time cs employees,…
- Martijn Comes
- Martijn_Comes
- 2 mths ago
- 1 reply
- 10
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
0
Trigger Flowbot on specific times / dates
We'd like to have the option to have different flowbots at different times e.g. - inside business hours (we're at your service) - outside business hours (indicate that you're offline but still…
- Rob Vallenga
- Rob_Vallenga
- 9 mths ago
- 5 replies
- 24
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
5
Use tags in rules
I would like the possibility to use tags in rules. When creating an auto reply for excisting contacts I want to personlize the autoreply.
- Pascal Geusen
- Pascal_Geusen
- 11 mths ago
- 5 replies
- 24
- 5
- Annika Huizinga2 mths ago
- Ideas
- Completed
- Completed
9
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 1 yr ago
- 7 replies
- 90
- 9
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Automatic update of the overview of new messages on a smartphone app.
The app on the smartphone appears to be a static page. When I get new messages this page is not updated. I have to 'kill' the app to see an updated overview.…
- Bouke Koning
- Bouke_Koning
- 2 mths ago
- 1 reply
- 4
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
0
Drag and drop attachments
Hi! As the subjects says, when in an conversation and answering a customer, it would be nice to be able to drag a document and drop it on the conversation area, and have it attached automatically.
- Lennart Petersson
- Lennart_Petersson
- 2 mths ago
- 1 reply
- 9
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
5
Merge tickets from different channels
Sometimes we would like to merge a chat to an email. The conversation starts e.g. with a chat and is succeeded with an email. It would be very useful if these tickets could be merged to one…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2 replies
- 32
- 5
- Aga Wenska3 mths ago
- Ideas
- Completed
- Completed
0
Ability to show user all tickets from a team
We would like users who are members of a team to be able to automatically see all tickets assigned to a particular team. Now it is only possible to handle tickets assigned to the user.
- ICT Paradigit
- ICT_Paradigit
- 6 mths ago
- 3 replies
- 36
- Imran tariq3 mths ago
- Ideas
- Completed
- Completed

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