How to enable Javascript

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1
New window for new message or a reply
It would be great if the software would open a new window when I want to type a reply. That way I can still scroll back to see what has been said while keeping the "new message" window within…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 2 replies
- 16
- 1
- Eduard Wustenveld1 mth ago
- Ideas
- Completed
- Completed
0
Ability to show user all tickets from a team
We would like users who are members of a team to be able to automatically see all tickets assigned to a particular team. Now it is only possible to handle tickets assigned to the user.
- ICT Paradigit
- ICT_Paradigit
- 1 mth ago
- 2 replies
- 22
- ICT Paradigit1 mth ago
- Ideas
- Completed
- Completed
0
Exclude widget on payment page
When a customer comes to the payment page, the widget button remains visible. This button is partly about the payment / order button. Are there several who would like to disable / exclude it for the…
- Bart
- Bart
- 2 mths ago
- 1 reply
- 12
- Tamara BernerModerator1 mth ago
- Ideas
- Completed
- Completed
0
Make it clear if an e-mail has failed to send - log / not on re-opening
We sometimes type an answer and then we press 'Send and close ticket'. After that the ticket is closed. A day later, the ticket appears open again in the assigned to me box.…
- Marcel
- Marcel
- 1 mth ago
- 4 replies
- 3
- Tamara BernerModerator1 mth ago
- Ideas
- Completed
- Completed
2
Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting
Maybe I've missed it somewhere, but it seems that there is no recurring notification (text and sound) for chat visitors that are waiting for an operator.…
- Tim Struijs
- Tim_Struijs
- 9 mths ago
- 5 replies
- 25
- 2
- Tim Struijs1 mth ago
- Ideas
- Completed
- Completed
1
WhatsApp profile picture and name
I it possible to track and show a person's WhatsApp name and image in Trengo?
- Ramon Heveling
- Ramon_Heveling
- 2 mths ago
- 2 replies
- 25
- 1
- Guillermo Samudio G.1 mth ago
- Ideas
- Completed
- Completed
10
View original message
Sometimes we get emails that are unreadable, or without text. Mostly this is solved when we select the 'view original message' button. We find this confusing,…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 6 replies
- 85
- 10
- Tamara BernerModerator1 mth ago
- Ideas
- Completed
- Completed
1
Tagging colleagues from other teams/channels
Very often we need to communicate with other departments about certain tickets. Now it's not possible to tag colleagues from another department because they don't have acces to your specific team…
- Senna van Galen
- Senna_van_Galen
- 1 yr ago
- 5 replies
- 24
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Flowbot trigger on URL
We would like to activate flowbots based on different URLs. That would be awesome!
- Rob Vallenga
- Rob_Vallenga
- 3 mths ago
- 2 replies
- 17
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Trigger Flowbot on specific times / dates
We'd like to have the option to have different flowbots at different times e.g. - inside business hours (we're at your service) - outside business hours (indicate that you're offline but still…
- Rob Vallenga
- Rob_Vallenga
- 3 mths ago
- 2 replies
- 13
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
3
Automatically close incomplete Flowbots
We have a lot of flowbot chats started and users leave half-way through. We have to manually close each one. It would be great if you could have an option for flowbots to close after X mins if the…
- Mark Walls
- Mark_Walls
- 6 mths ago
- 2 replies
- 12
- 3
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
5
Use tags in rules
I would like the possibility to use tags in rules. When creating an auto reply for excisting contacts I want to personlize the autoreply.
- Pascal Geusen
- Pascal_Geusen
- 6 mths ago
- 2 replies
- 14
- 5
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Muting Notifications by each user personally
Currently, tickets notifications sound may be muted only for the all company. Please let the notifications being muted by each user/ team member on its own from the control panel and messages window,…
- Alena
- Customer support Team Leader
- Alena
- 4 mths ago
- 2 replies
- 5
- Alena3 mths ago
- Ideas
- Completed
- Completed
0
More position possibilities for the widget
A change request, we would be very happy if we can use more positions for the trengo widget. The right/left option are both not very handy for our website. what about something like and a offset?
- Susan Krieger
- Susan_Krieger
- 4 mths ago
- 1 reply
- 12
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
1
Multiple levels in knowledgebase
At this moment there is only one level of categories in the knowledgebase. It would be great if their can be more levels so we can make chapters and subchapters with information.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 4 mths ago
- 1 reply
- 9
- 1
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
0
Copy chatbot do different channels
Is it possible to copy the chatbot to different channels? I know you can select multiple channels but if you have multiple brands and if you have multiple brand answers it's important to not combine…
- Dodi Atta Alla
- Dodi_Atta_Alla
- 4 mths ago
- 1 reply
- 6
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
1
The chatbot message that asks a visitor for their e-mailadres is count as an anwer
On our website, as soon as the user starts the chat, they will get a message with something like 'If it takes too long for us to answer, you can leave your e-mailadres below and you can leave the…
- Marcel
- Marcel
- 1 yr ago
- 3 replies
- 28
- 1
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
2
Being able to receive Trengo-phonecalls on a fixed phone
Being able to receive Trengo-phonecalls on a fixed phone (SIP phone). Currently you are connected to using a headphone, connected to a pc, or you have to use a mobile phone to answer phonecalls.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 6 replies
- 86
- 2
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
1
Attachment name
When you download a attachment from a ticket, trengo overwrite the filename and does not keep the original filename. It should keep the original filename.
- Niels
- Niels
- 6 mths ago
- 5 replies
- 17
- 1
- Niels4 mths ago
- Ideas
- Completed
- Completed
0
Force adding tags to ticket after closing
To get more insights of the subjects / buying stage of the customer we would like to add some tags to each ticket so we can easily generate reports from them.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- 4 replies
- 22
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
0
Trengo support web widget
Add a Trengo Support Web Widget to any webpage so users can search our knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog,…
- Max Looman
- Max_Looman
- 5 mths ago
- 1 reply
- 16
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
6
Possibility to open more than one screen at the same time.
Now we can only use one Trengo screen and this really slows down our speed. I can never open settings and inbox (or something else) at the same time.
- Lisa Lorié
- Lisa_Lorie
- 6 mths ago
- 2 replies
- 36
- 6
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
2
prioritizing rules
At the moment it is not possible to easily prioritize the rules you can make. Is there a possibility to add this? For example: recently we've added a new rule to never mark some domains as spam,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 2 replies
- 23
- 2
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
0
Labels as a condition in Rules
Is it possible to add the condition "label" to messages in the inbox. If a conversation has a certain label for a couple of days, we would like to trigger an action (like changing the label for…
- Paul Kegel
- Paul_Kegel
- 8 mths ago
- 2 replies
- 11
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
0
Status of rules visible on the left in the column
It would be better to replace the status-icon to te left of the column. Because then it's immediately visible when a rule is inactive. We sometimes use longer rule-titles;…
- Karlien Pleizier
- Karlien_Pleizier
- 6 mths ago
- 3 replies
- 13
- Karlien Pleizier5 mths ago
- Ideas
- Completed
- Completed

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