How to enable Javascript

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3
Show subject when merging conversations
Currently, when you want to merge two conversations, you see the ticket number and date, but it would be *so much more useful* if we would also see the subject to determine which is the ticket to…
- Wouter Luyten
- Wouter_Luyten
- 1 mth ago
- 3 replies
- 11
- 3
- Wouter Luyten6 days ago
- Ideas
- Completed
- Completed
1
Turn off attachments and gif
It would be very helpful to turn off gifs and attachments during chat? Our helpline receives many unwanted gifs and attachments.
- Femke Drentje
- Femke_Drentje
- 1 mth ago
- 4 replies
- 14
- 1
- Susan Krieger2 wk ago
- Ideas
- Completed
- Completed
0
Retain setting of sortfunction: Newest first / Oldest first
Is it possible to retain setting of sortfunction: Newest first / Oldest first? After browser session is closed / restarted the view settings of the channels is not retained.…
- Ivar v. S.
- Ivar_v_S
- 2 mths ago
- 1 reply
- 9
- Tamara BernerModerator3 wk ago
- Ideas
- Completed
- Completed
0
Make the subject line continue when the subject is to long
When a subject is long, you cannot see the whole subject. It just cuts off with ...
- Giovanni van Baal
- Giovanni_van_Baal
- 6 mths ago
- 3 replies
- 14
- Tamara BernerModerator3 wk ago
- Ideas
- Completed
- Completed
8
Scheduling auto-replies
It would be nice to schedule and plan Auto-replies in advance. This would be great for holidays for example, if you know in advance that the organization is closed during that period of time.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 9 mths ago
- 10 replies
- 78
- 8
- Tamara BernerModerator3 wk ago
- Ideas
- Completed
- Completed
13
Add your own icon instead of standard speech bubble
I would love to be able to upload and use my own chat icon instead of Trengo's speech bubble. For example something like this lips https://www.flaticon.…
- Aura Scaringi
- Aura_Scaringi
- 9 mths ago
- 12 replies
- 78
- 13
- Tamara BernerModerator4 wk ago
- Ideas
- Completed
- Completed
0
Enable and disable chat sound for users
It is desirable to have a sound setting where the pop-up and message sound can be turned on and off. If users have switched on their sound on their device,…
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 1 mth ago
- 1 reply
- 5
- Tamara BernerModerator1 mth ago
- Ideas
- Completed
- Completed
1
Synchronize mail outlook and Trengo visa versa
We are working on the roll-in of Trengo and are doing this employee for employee. So we'll have to work temporarily with Outlook (0365) and Trengo. Problem.…
- Marcel Knol
- Marcel_Knol
- 2 mths ago
- 6 replies
- 13
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
4
Managing Facebook and Instagram wall-posts & reactions within Trengo
Being able to monitor, manage and respond to reactions given to posts on the Facebook or Instagram wall.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 9 mths ago
- 3 replies
- 61
- 4
- stijn2 mths ago
- Ideas
- Completed
- Completed
0
Notification when an email is refused by a firewall
When an email is refused/bounced by a firewall off the addressee there is no notification of it in Trengo. This would be very useful because you can take another action to communicate your message.…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 9 mths ago
- 3 replies
- 22
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Disable Voicemail
We would like to have the option to disable the voicemail; The majority of voicemails only contain some white noise.
- Danny Verploegen
- Danny_Verploegen
- 6 mths ago
- 4 replies
- 15
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
2
Trengo connection with Zapier
Would be lovely if Trengo can create a connection with Zapier .
- Max Looman
- Max_Looman
- 3 mths ago
- 4 replies
- 23
- 2
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
2
Make "Ideas pipeline" with voting section available in help center!
It would help us develop the right features to our online software! Just copy paste the "ideas pipeline" function from this great community.
- Bart Houtman
- Bart_Houtman
- 9 mths ago
- 2 replies
- 24
- 2
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
7
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 9 mths ago
- 4 replies
- 55
- 7
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
1
Rules based on time (and two conditions)
It would be great if it's possible to create an adjustable "autoreply" per team (!) based on the rule: "When message arrives at time X ánd is assigned to team X,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 7 mths ago
- 4 replies
- 14
- 1
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
2
Chat Trigger Page
In order to see which page on the website was responisble for accessing the chat we could get an overview on where we possibly need to optimize our content.…
- Mark Tijssen
- Mark_Tijssen
- 9 mths ago
- 5 replies
- 37
- 2
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
0
Push notification when receiving an internal chat
At this moment, no push notification is sent when receiving an internal chat. The only way to know is to keep an eye on the chats to see it you have a new one inbound
- Giovanni van Baal
- Giovanni_van_Baal
- 5 mths ago
- 1 reply
- 9
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
0
Autmatic sign out of users after period of inactivity
Some of our users appear to be online, although they are not in office. Is it possible to create a feature where these users will be logged out after 1 hour of inactivity?…
- Danny Verploegen
- Danny_Verploegen
- 6 mths ago
- 6 replies
- 23
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
2
Set a notification per channel
At this moment you either receive or don't receive notifications. It would be nice to distinguish different types of messages based on a their notifications.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 4 replies
- 36
- 2
- Eric van Wenkop7 mths ago
- Ideas
- Completed
- Completed
0
Multiple business hours per day
We'd like to use multiple business hours per day. We're closed for lunch between 12:00 and 13:00 hours. Right now we've changed the default message in the chat that we're closed but we'd like to…
- Robbin
- mgb
- 9 mths ago
- 2 replies
- 23
- Tamara BernerModerator7 mths ago
- Ideas
- Completed
- Completed
1
Channel name in notification pop-up
In the pop-up that appears on a new ticket, show which channel it is from. That way it is easier distinguish whether the ticket is urgent or not. Maybe even additional a different sound notification…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 9 mths ago
- 2 replies
- 33
- 1
- Tamara BernerModerator7 mths ago
- Ideas
- Completed
- Completed
2
Sending e-mails to multiple people
Right now it's not possible to send emails to multiple people in the sender field. If I want to send an email to 3 people I have to put 2 of them in de CC. Which is a bit confusing to people.…
- Iris Lommerde
- Iris_Lommerde
- 9 mths ago
- 3 replies
- 30
- 2
- Iris Lommerde9 mths ago
- Ideas
- Completed
- Completed
0
Magento 1 integration
There is already an integration with Magento 2, where it is possible to see the latest orders of a customer within Trengo. This feature would also be useful for organizations that use Magento's…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 3 replies
- 18
- Tamara BernerModerator9 mths ago
- Ideas
- Completed
- Completed
0
Send attachments with internal messages
Share documents, pictures or any other type of files with colleagues before they are send to the customer.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 4 replies
- 38
- Tamara BernerModerator9 mths ago
- Ideas
- Completed
- Completed
0
Updated features with Labels
Labeling conversations helps you to create an overview within your inbox. With these new features and options for labels, this gets even more easy! Soon you will be possible to archive labels.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 1 reply
- 20
- Tamara BernerModerator10 mths ago
- Ideas
- Completed
- Completed

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Share your wishes and vote for the best ideas.

Ideas

Show subject when merging conversations

Turn off attachments and gif

Retain setting of sortfunction: Newest first / Oldest first

Make the subject line continue when the subject is to long

Scheduling auto-replies

Add your own icon instead of standard speech bubble

Enable and disable chat sound for users

Synchronize mail outlook and Trengo visa versa

Managing Facebook and Instagram wall-posts & reactions within Trengo

Notification when an email is refused by a firewall

Disable Voicemail

Trengo connection with Zapier

Make "Ideas pipeline" with voting section available in help center!

Show online visitors and their visitor path

Rules based on time (and two conditions)

Chat Trigger Page

Push notification when receiving an internal chat

Autmatic sign out of users after period of inactivity

Set a notification per channel

Multiple business hours per day

Channel name in notification pop-up

Sending e-mails to multiple people

Magento 1 integration

Send attachments with internal messages

Updated features with Labels

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