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0
Force adding tags to ticket after closing
To get more insights of the subjects / buying stage of the customer we would like to add some tags to each ticket so we can easily generate reports from them.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 days ago
- 2 replies
- 6
- Eric van Wenkop2 days ago
- Ideas
- Completed
- Completed
0
Trengo support web widget
Add a Trengo Support Web Widget to any webpage so users can search our knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog,…
- Max Looman
- Max_Looman
- 10 days ago
- 1 reply
- 5
- Tamara BernerModerator2 days ago
- Ideas
- Completed
- Completed
6
Possibility to open more than one screen at the same time.
Now we can only use one Trengo screen and this really slows down our speed. I can never open settings and inbox (or something else) at the same time.
- Lisa Lorié
- Lisa_Lorie
- 1 mth ago
- 2 replies
- 23
- 6
- Tamara BernerModerator11 days ago
- Ideas
- Completed
- Completed
2
prioritizing rules
At the moment it is not possible to easily prioritize the rules you can make. Is there a possibility to add this? For example: recently we've added a new rule to never mark some domains as spam,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 8 mths ago
- 2 replies
- 17
- 2
- Tamara BernerModerator11 days ago
- Ideas
- Completed
- Completed
0
Labels as a condition in Rules
Is it possible to add the condition "label" to messages in the inbox. If a conversation has a certain label for a couple of days, we would like to trigger an action (like changing the label for…
- Paul Kegel
- Paul_Kegel
- 3 mths ago
- 2 replies
- 7
- Tamara BernerModerator11 days ago
- Ideas
- Completed
- Completed
0
Status of rules visible on the left in the column
It would be better to replace the status-icon to te left of the column. Because then it's immediately visible when a rule is inactive. We sometimes use longer rule-titles;…
- Karlien Pleizier
- Karlien_Pleizier
- 2 wk ago
- 3 replies
- 12
- Karlien Pleizier11 days ago
- Ideas
- Completed
- Completed
7
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 10 mths ago
- 5 replies
- 57
- 7
- Tamara BernerModerator2 wk ago
- Ideas
- Completed
- Completed
0
Custom CSS for chat widget, or at least possibility to hide the green online icon
We have the chat widget on our website. Right now we cannot show the 'Ask your question' (Stel hier uw vraag) bar because it has a permanent green circle which indicates we are online,…
- Marcel
- Marcel
- 8 mths ago
- 2 replies
- 24
- Tamara BernerModerator3 wk ago
- Ideas
- Completed
- Completed
2
Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting
Maybe I've missed it somewhere, but it seems that there is no recurring notification (text and sound) for chat visitors that are waiting for an operator.…
- Tim Struijs
- Tim_Struijs
- 4 mths ago
- 4 replies
- 18
- 2
- Tamara BernerModerator4 wk ago
- Ideas
- Completed
- Completed
3
Show subject when merging conversations
Currently, when you want to merge two conversations, you see the ticket number and date, but it would be *so much more useful* if we would also see the subject to determine which is the ticket to…
- Wouter Luyten
- Wouter_Luyten
- 2 mths ago
- 3 replies
- 15
- 3
- Wouter Luyten1 mth ago
- Ideas
- Completed
- Completed
1
Turn off attachments and gif
It would be very helpful to turn off gifs and attachments during chat? Our helpline receives many unwanted gifs and attachments.
- Femke Drentje
- Femke_Drentje
- 2 mths ago
- 4 replies
- 16
- 1
- Susan Krieger1 mth ago
- Ideas
- Completed
- Completed
0
Retain setting of sortfunction: Newest first / Oldest first
Is it possible to retain setting of sortfunction: Newest first / Oldest first? After browser session is closed / restarted the view settings of the channels is not retained.…
- Ivar v. S.
- Ivar_v_S
- 3 mths ago
- 1 reply
- 9
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Make the subject line continue when the subject is to long
When a subject is long, you cannot see the whole subject. It just cuts off with ...
- Giovanni van Baal
- Giovanni_van_Baal
- 8 mths ago
- 3 replies
- 14
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
8
Scheduling auto-replies
It would be nice to schedule and plan Auto-replies in advance. This would be great for holidays for example, if you know in advance that the organization is closed during that period of time.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 11 mths ago
- 10 replies
- 79
- 8
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
13
Add your own icon instead of standard speech bubble
I would love to be able to upload and use my own chat icon instead of Trengo's speech bubble. For example something like this lips https://www.flaticon.…
- Aura Scaringi
- Aura_Scaringi
- 10 mths ago
- 12 replies
- 80
- 13
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Enable and disable chat sound for users
It is desirable to have a sound setting where the pop-up and message sound can be turned on and off. If users have switched on their sound on their device,…
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 2 mths ago
- 1 reply
- 8
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
1
Synchronize mail outlook and Trengo visa versa
We are working on the roll-in of Trengo and are doing this employee for employee. So we'll have to work temporarily with Outlook (0365) and Trengo. Problem.…
- Marcel Knol
- Marcel_Knol
- 3 mths ago
- 6 replies
- 15
- 1
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
4
Managing Facebook and Instagram wall-posts & reactions within Trengo
Being able to monitor, manage and respond to reactions given to posts on the Facebook or Instagram wall.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 3 replies
- 63
- 4
- stijn3 mths ago
- Ideas
- Completed
- Completed
0
Notification when an email is refused by a firewall
When an email is refused/bounced by a firewall off the addressee there is no notification of it in Trengo. This would be very useful because you can take another action to communicate your message.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 10 mths ago
- 3 replies
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
0
Disable Voicemail
We would like to have the option to disable the voicemail; The majority of voicemails only contain some white noise.
- Danny Verploegen
- Danny_Verploegen
- 7 mths ago
- 4 replies
- 15
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
2
Trengo connection with Zapier
Would be lovely if Trengo can create a connection with Zapier .
- Max Looman
- Max_Looman
- 5 mths ago
- 4 replies
- 25
- 2
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
2
Make "Ideas pipeline" with voting section available in help center!
It would help us develop the right features to our online software! Just copy paste the "ideas pipeline" function from this great community.
- Bart Houtman
- Bart_Houtman
- 10 mths ago
- 2 replies
- 24
- 2
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
1
Rules based on time (and two conditions)
It would be great if it's possible to create an adjustable "autoreply" per team (!) based on the rule: "When message arrives at time X ánd is assigned to team X,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 8 mths ago
- 4 replies
- 16
- 1
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
2
Chat Trigger Page
In order to see which page on the website was responisble for accessing the chat we could get an overview on where we possibly need to optimize our content.…
- Mark Tijssen
- Mark_Tijssen
- 10 mths ago
- 5 replies
- 37
- 2
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
0
Push notification when receiving an internal chat
At this moment, no push notification is sent when receiving an internal chat. The only way to know is to keep an eye on the chats to see it you have a new one inbound
- Giovanni van Baal
- Giovanni_van_Baal
- 6 mths ago
- 1 reply
- 10
- Tamara BernerModerator6 mths ago
- Ideas
- Completed
- Completed

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Share your wishes and vote for the best ideas.

Ideas

Force adding tags to ticket after closing

Trengo support web widget

Possibility to open more than one screen at the same time.

prioritizing rules

Labels as a condition in Rules

Status of rules visible on the left in the column

Show online visitors and their visitor path

Custom CSS for chat widget, or at least possibility to hide the green online icon

Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting

Show subject when merging conversations

Turn off attachments and gif

Retain setting of sortfunction: Newest first / Oldest first

Make the subject line continue when the subject is to long

Scheduling auto-replies

Add your own icon instead of standard speech bubble

Enable and disable chat sound for users

Synchronize mail outlook and Trengo visa versa

Managing Facebook and Instagram wall-posts & reactions within Trengo

Notification when an email is refused by a firewall

Disable Voicemail

Trengo connection with Zapier

Make "Ideas pipeline" with voting section available in help center!

Rules based on time (and two conditions)

Chat Trigger Page

Push notification when receiving an internal chat

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