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Notification when an email is refused by a firewall
When an email is refused/bounced by a firewall off the addressee there is no notification of it in Trengo. This would be very useful because you can take another action to communicate your message.…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 7 mths ago
- 3 replies
- 21
- Tamara BernerModerator10 days ago
- Ideas
- Completed
- Completed
0
Disable Voicemail
We would like to have the option to disable the voicemail; The majority of voicemails only contain some white noise.
- Danny Verploegen
- Danny_Verploegen
- 3 mths ago
- 4 replies
- 15
- Tamara BernerModerator10 days ago
- Ideas
- Completed
- Completed
2
Trengo connection with Zapier
Would be lovely if Trengo can create a connection with Zapier .
- Max Looman
- Max_Looman
- 1 mth ago
- 4 replies
- 20
- 2
- Tamara BernerModerator1 mth ago
- Ideas
- Completed
- Completed
2
Make "Ideas pipeline" with voting section available in help center!
It would help us develop the right features to our online software! Just copy paste the "ideas pipeline" function from this great community.
- Bart Houtman
- Bart_Houtman
- 7 mths ago
- 2 replies
- 24
- 2
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
7
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 7 mths ago
- 4 replies
- 52
- 7
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
1
Rules based on time (and two conditions)
It would be great if it's possible to create an adjustable "autoreply" per team (!) based on the rule: "When message arrives at time X ánd is assigned to team X,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 5 mths ago
- 4 replies
- 12
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
2
Chat Trigger Page
In order to see which page on the website was responisble for accessing the chat we could get an overview on where we possibly need to optimize our content.…
- Mark Tijssen
- Mark_Tijssen
- 7 mths ago
- 5 replies
- 34
- 2
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Push notification when receiving an internal chat
At this moment, no push notification is sent when receiving an internal chat. The only way to know is to keep an eye on the chats to see it you have a new one inbound
- Giovanni van Baal
- Giovanni_van_Baal
- 3 mths ago
- 1 reply
- 9
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Autmatic sign out of users after period of inactivity
Some of our users appear to be online, although they are not in office. Is it possible to create a feature where these users will be logged out after 1 hour of inactivity?…
- Danny Verploegen
- Danny_Verploegen
- 4 mths ago
- 6 replies
- 23
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
0
Make the subject line continue when the subject is to long
When a subject is long, you cannot see the whole subject. It just cuts off with ...
- Giovanni van Baal
- Giovanni_van_Baal
- 4 mths ago
- 2 replies
- 13
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
2
Set a notification per channel
At this moment you either receive or don't receive notifications. It would be nice to distinguish different types of messages based on a their notifications.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 4 replies
- 36
- 2
- Eric van Wenkop5 mths ago
- Ideas
- Completed
- Completed
0
Multiple business hours per day
We'd like to use multiple business hours per day. We're closed for lunch between 12:00 and 13:00 hours. Right now we've changed the default message in the chat that we're closed but we'd like to…
- Robbin
- mgb
- 6 mths ago
- 2 replies
- 21
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
1
Channel name in notification pop-up
In the pop-up that appears on a new ticket, show which channel it is from. That way it is easier distinguish whether the ticket is urgent or not. Maybe even additional a different sound notification…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 2 replies
- 33
- 1
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
2
Sending e-mails to multiple people
Right now it's not possible to send emails to multiple people in the sender field. If I want to send an email to 3 people I have to put 2 of them in de CC. Which is a bit confusing to people.…
- Iris Lommerde
- Iris_Lommerde
- 7 mths ago
- 3 replies
- 25
- 2
- Iris Lommerde7 mths ago
- Ideas
- Completed
- Completed
0
Magento 1 integration
There is already an integration with Magento 2, where it is possible to see the latest orders of a customer within Trengo. This feature would also be useful for organizations that use Magento's…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 3 replies
- 18
- Tamara BernerModerator7 mths ago
- Ideas
- Completed
- Completed
0
Send attachments with internal messages
Share documents, pictures or any other type of files with colleagues before they are send to the customer.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 4 replies
- 36
- Tamara BernerModerator7 mths ago
- Ideas
- Completed
- Completed
0
Updated features with Labels
Labeling conversations helps you to create an overview within your inbox. With these new features and options for labels, this gets even more easy! Soon you will be possible to archive labels.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 1 reply
- 19
- Tamara BernerModerator8 mths ago
- Ideas
- Completed
- Completed
0
Show who is available
Generate more leads by showing the available employees within the Widget. This lowers the threshold for website visitors to contact the organization.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 1 reply
- 26
- Tamara BernerModerator8 mths ago
- Ideas
- Completed
- Completed

Share your wishes and vote for the best ideas.

Ideas

Notification when an email is refused by a firewall

Disable Voicemail

Trengo connection with Zapier

Make "Ideas pipeline" with voting section available in help center!

Show online visitors and their visitor path

Rules based on time (and two conditions)

Chat Trigger Page

Push notification when receiving an internal chat

Autmatic sign out of users after period of inactivity

Make the subject line continue when the subject is to long

Set a notification per channel

Multiple business hours per day

Channel name in notification pop-up

Sending e-mails to multiple people

Magento 1 integration

Send attachments with internal messages

Updated features with Labels

Show who is available

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