How to enable Javascript
Sign Up
Login
Search
Home
Add new
Ideas
Share your wishes and vote for the best ideas.
Filter
Newest
Active
Most likes
Clear sort
Most likes
Most replies
Most views
Completed
Clear filter
With a status
In review
Planned
Not planned
In progress
Completed
Closed
Tags
Clear filter
Follow
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
26
replies
173
24
W B
3 mths ago
Ideas
Completed
Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
2 yrs ago
22
replies
333
22
Tamara Berner
Moderator
3 mths ago
Ideas
Completed
Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
Mark Tijssen
Mark_Tijssen
3 yrs ago
19
replies
315
15
Sebastiaan Brouwers
9 mths ago
Ideas
Completed
Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
Mark Walls
Mark_Walls
2 yrs ago
8
replies
138
12
Daniela Backman
1 mth ago
Ideas
Completed
Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 yr ago
4
replies
139
8
Daniela Backman
5 mths ago
Ideas
Completed
Completed
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
101
7
Aniol Rodriguez
3 days ago
Ideas
Completed
Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
Nick van Daelen
CS Manager
Nick_van_Daelen
2 yrs ago
6
replies
99
7
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
Ellemiek
Ellemiek
3 yrs ago
2
replies
150
6
Charlotte Beenen
7 mths ago
Ideas
Completed
Completed
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
Joris O
joris_o
2 yrs ago
9
replies
118
5
Ahmed Shoulkami
11 mths ago
Ideas
Completed
Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
Juliën Schoonbrood
Julien_Schoonbrood
1 yr ago
6
replies
61
5
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
Baker Ayekundira
Ayekundira_Baker
10 mths ago
4
replies
58
3
Charlotte Beenen
6 days ago
Ideas
Completed
Completed
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
5 mths ago
3
replies
41
3
Daniela Backman
1 mth ago
Ideas
Completed
Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
Christa van Dijke
Christa_van_Dijke
1 yr ago
2
replies
17
3
Charlotte Beenen
5 mths ago
Ideas
Completed
Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
Kristian Bril
Kristian_Bril
1 yr ago
1
reply
58
3
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
Paul Bergsma
Paul_Bergsma
6 mths ago
6
replies
43
2
Daniela Backman
3 mths ago
Ideas
Completed
Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
Bram van Buul
Portal and webspecialist
Bram_van_Buul
1 yr ago
7
replies
85
2
Robin Chan
7 mths ago
Ideas
Completed
Completed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
Zoran Vignjevic
Zoran_Vignjevic
1 yr ago
1
reply
20
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
Willemijn vk
Willemijn_van_K
1 yr ago
3
replies
39
2
Willemijn vk
1 yr ago
Ideas
Completed
Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
Kristian Bril
Kristian_Bril
1 yr ago
2
replies
29
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
2
replies
23
2
Charlotte Beenen
3 yrs ago
Ideas
Completed
Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
Christa van Dijke
Christa_van_Dijke
1 yr ago
4
replies
22
1
Daniela Backman
3 mths ago
Ideas
Completed
Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
Sander Terpstra
Sander_Terpstra
2 yrs ago
11
replies
143
1
Eduard
4 mths ago
Ideas
Completed
Completed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
Nick van Daelen
CS Manager
Nick_van_Daelen
4 mths ago
3
replies
53
1
Daniela Backman
4 mths ago
Ideas
Completed
Completed
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
Paul Bergsma
Paul_Bergsma
1 yr ago
3
replies
20
1
Charlotte Beenen
4 mths ago
Ideas
Completed
Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
Stephen King
Stephen_King
1 yr ago
2
replies
49
1
Daniela Backman
6 mths ago
Ideas
Completed
Completed
1
2
Next
Add an idea
Share your wishes and vote for the best ideas.
Categories
Ideas
Ask the community
Customer solutions
Tags
View all tags
Top contributors
Recent activity
Home
Ideas
Ask the community
Customer solutions
Tags
View all tags