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1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 4 mths ago
- 3 replies
- 53
- 1
- Daniela Backman4 mths ago
- Ideas
- Completed
- Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 4 mths ago
- 2 replies
- 10
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
- comunicacion
- comunicacion
- 5 mths ago
- 3 replies
- 41
- 3
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
- Imran tariq
- Imran_tariq
- 6 mths ago
- 3 replies
- 11
- Imran tariq5 mths ago
- Ideas
- Completed
- Completed
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 6 replies
- 43
- 2
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 10 mths ago
- 4 replies
- 58
- 3
- Charlotte Beenen6 days ago
- Ideas
- Completed
- Completed
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 1 yr ago
- 3 replies
- 39
- 2
- Willemijn vk1 yr ago
- Ideas
- Completed
- Completed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 1 yr ago
- 1 reply
- 20
- 2
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 1 yr ago
- 1 reply
- 33
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 2 replies
- 17
- 3
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 4 replies
- 22
- 1
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 20
- 1
- Charlotte Beenen4 mths ago
- Ideas
- Completed
- Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 1 yr ago
- 4 replies
- 139
- 8
- Daniela Backman5 mths ago
- Ideas
- Completed
- Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 61
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 1 yr ago
- 2 replies
- 49
- 1
- Daniela Backman6 mths ago
- Ideas
- Completed
- Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 1 yr ago
- 1 reply
- 71
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 1 reply
- 58
- 3
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris O
- joris_o
- 1 yr ago
- 2 replies
- 23
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 1 yr ago
- 6 replies
- 37
- Tim B1 yr ago
- Ideas
- Completed
- Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 2 replies
- 29
- 2
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 85
- 2
- Robin Chan7 mths ago
- Ideas
- Completed
- Completed
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 1 yr ago
- 2 replies
- 11
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 2 yrs ago
- 22 replies
- 333
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 2 yrs ago
- 6 replies
- 99
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 2 yrs ago
- 11 replies
- 143
- 1
- Eduard4 mths ago
- Ideas
- Completed
- Completed

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