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1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
Nick van Daelen
CS Manager
Nick_van_Daelen
4 mths ago
3
replies
53
1
Daniela Backman
4 mths ago
Ideas
Completed
Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
Tjerk Voortman
Tjerk_Voortman
4 mths ago
2
replies
10
Tamara Berner
Moderator
4 mths ago
Ideas
Completed
Completed
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
5 mths ago
3
replies
41
3
Daniela Backman
1 mth ago
Ideas
Completed
Completed
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
Imran tariq
Imran_tariq
6 mths ago
3
replies
11
Imran tariq
5 mths ago
Ideas
Completed
Completed
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
Paul Bergsma
Paul_Bergsma
6 mths ago
6
replies
43
2
Daniela Backman
3 mths ago
Ideas
Completed
Completed
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
Baker Ayekundira
Ayekundira_Baker
10 mths ago
4
replies
58
3
Charlotte Beenen
6 days ago
Ideas
Completed
Completed
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
Willemijn vk
Willemijn_van_K
1 yr ago
3
replies
39
2
Willemijn vk
1 yr ago
Ideas
Completed
Completed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
Zoran Vignjevic
Zoran_Vignjevic
1 yr ago
1
reply
20
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
Jan Schipper
Jan_Schipper
1 yr ago
1
reply
33
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
Christa van Dijke
Christa_van_Dijke
1 yr ago
2
replies
17
3
Charlotte Beenen
5 mths ago
Ideas
Completed
Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
Christa van Dijke
Christa_van_Dijke
1 yr ago
4
replies
22
1
Daniela Backman
3 mths ago
Ideas
Completed
Completed
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
Paul Bergsma
Paul_Bergsma
1 yr ago
3
replies
20
1
Charlotte Beenen
4 mths ago
Ideas
Completed
Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 yr ago
4
replies
139
8
Daniela Backman
5 mths ago
Ideas
Completed
Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
Juliën Schoonbrood
Julien_Schoonbrood
1 yr ago
6
replies
61
5
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
Stephen King
Stephen_King
1 yr ago
2
replies
49
1
Daniela Backman
6 mths ago
Ideas
Completed
Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
Marco Oosterlaken
Marco_Oosterlaken
1 yr ago
1
reply
71
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
Kristian Bril
Kristian_Bril
1 yr ago
1
reply
58
3
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
Joris O
joris_o
1 yr ago
2
replies
23
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
Tim B
Tim_B
1 yr ago
6
replies
37
Tim B
1 yr ago
Ideas
Completed
Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
Kristian Bril
Kristian_Bril
1 yr ago
2
replies
29
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
Bram van Buul
Portal and webspecialist
Bram_van_Buul
1 yr ago
7
replies
85
2
Robin Chan
7 mths ago
Ideas
Completed
Completed
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
Loris SCarpa
Loris_SCarpa
1 yr ago
2
replies
11
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
2 yrs ago
22
replies
333
22
Tamara Berner
Moderator
3 mths ago
Ideas
Completed
Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
Nick van Daelen
CS Manager
Nick_van_Daelen
2 yrs ago
6
replies
99
7
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
Sander Terpstra
Sander_Terpstra
2 yrs ago
11
replies
143
1
Eduard
4 mths ago
Ideas
Completed
Completed
1
2
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