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2
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 mth ago
1
reply
18
2
Tamara Berner
3 wk ago
Ideas
In progress
In progress
18
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
11 mths ago
13
replies
164
18
Alena
3 wk ago
Ideas
In progress
In progress
15
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
Tim Struijs
Tim_Struijs
1 yr ago
8
replies
135
15
Tamara Berner
2 mths ago
Ideas
In progress
In progress
1
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
Kristian Bril
Kristian_Bril
4 mths ago
2
replies
30
1
Tamara Berner
4 mths ago
Ideas
In progress
In progress
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
Sander Terpstra
Sander_Terpstra
1 yr ago
2
replies
49
1
Eduard
9 mths ago
Ideas
In progress
In progress
1
Recognize part of input with the locationfinder
We don't use the prefilled option with location finder because of the big amount of locations. So the customer needs to type his location. In example: Doorn or 's-Heerenberg.…
Desiree van den Hoogen
DGN retail
DGN_retail
10 mths ago
1
reply
24
1
Tamara Berner
9 mths ago
Ideas
In progress
In progress
5
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
Ellemiek
Ellemiek
2 yrs ago
1
reply
86
5
Tamara Berner
2 yrs ago
Ideas
In progress
In progress
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