How to enable Javascript

Ideas

Share your wishes and vote for the best ideas.

Filter
Newest
Active
Most views
In review
- Clear filter
- With a status
- In review
- Planned
- Not planned
- In progress
- Completed
- Closed
Tags
- Clear filter

12
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 3 yrs ago
- 6 replies
- 135
- 12
- Daniela Backman9 mths ago
- Ideas
- In review
- In review
10
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 14 replies
- 109
- 10
- Tim van den Dam1 yr ago
- Ideas
- In review
- In review
2
background color adjustable?
Hi, I would like to change the background color to a darker one, can you make this possible? thanks for your reply.
- Jacqueline
- Jacqueline
- 3 yrs ago
- 2 replies
- 92
- 2
- Charlotte Beenen2 yrs ago
- Ideas
- In review
- In review
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 3 yrs ago
- 10 replies
- 75
- 5
- Daniela Backman7 mths ago
- Ideas
- In review
- In review
6
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 13 replies
- 70
- 6
- Charlotte Beenen11 mths ago
- Ideas
- In review
- In review
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 2 yrs ago
- 4 replies
- 66
- 5
- Stephen King1 yr ago
- Ideas
- In review
- In review
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
- Helio Freitas
- Helio_Freitas
- 1 yr ago
- 3 replies
- 37
- 3
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 2 replies
- 37
- 9
- Mark Walls2 yrs ago
- Ideas
- In review
- In review
4
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 1 yr ago
- 3 replies
- 31
- 4
- Daniela Backman1 yr ago
- Ideas
- In review
- In review
3
Receive notifications when the chatbot accept a chat.
To keep an eye on the chatbot it would be nice if it is possible to get a notification when the chatbot is having a conversation. Sometimes the chatbot does not give the answers you want or the…
- Dion steen
- Dion_steen
- 3 yrs ago
- 3 replies
- 31
- 3
- Charlotte Beenen2 yrs ago
- Ideas
- In review
- In review
1
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 1 yr ago
- 1 reply
- 28
- 1
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
3
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
- Jurgen Gesink
- Jurgen_Gesink
- 3 yrs ago
- 4 replies
- 27
- 3
- Daniela Backman1 yr ago
- Ideas
- In review
- In review
2
Backup Settings
We are missing a backup of the settings (and we are more or less suprised that it isn't possible yet). In order to prevent a lot of manually restoring settings after a mistake (e.g.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 3 yrs ago
- 1 reply
- 22
- 2
- Charlotte Beenen3 yrs ago
- Ideas
- In review
- In review
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 1 yr ago
- 3 replies
- 18
- 1
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review

Share your wishes and vote for the best ideas.

Ideas

Send and await a third party reaction

More variety in accessibility for Users

background color adjustable?

Office hours email , push notifications

Send later function

Select more data in the Zapier tool

Help Center Translation Strings

Easily add help articles to a chat or email

customise staff roles

Receive notifications when the chatbot accept a chat.

FlowBot Templates - Best Practice

Adding hyperlinks in the contact fields!

Backup Settings

Create Team Chat Group/Channel Linked to a Ticket

Categories

Tags

Top contributors

Recent activity

Idea pipeline 🚀

Ideas

Apps

Home

Tags