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10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
Liza Wevers
Liza_Wevers
2 yrs ago
6
replies
131
10
Daniela Backman
3 mths ago
Ideas
In review
In review
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
2 yrs ago
14
replies
106
9
Tim van den Dam
10 mths ago
Ideas
In review
In review
2
background color adjustable?
Hi, I would like to change the background color to a darker one, can you make this possible? thanks for your reply.
Jacqueline
Jacqueline
2 yrs ago
2
replies
76
2
Charlotte Beenen
1 yr ago
Ideas
In review
In review
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
Bram Bruning
Bram_Bruning
2 yrs ago
10
replies
74
5
Daniela Backman
1 mth ago
Ideas
In review
In review
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
Eduard
Eduard_Wustenveld
1 yr ago
13
replies
66
5
Charlotte Beenen
5 mths ago
Ideas
In review
In review
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
Joost
Joost
2 yrs ago
4
replies
60
5
Stephen King
1 yr ago
Ideas
In review
In review
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
Mark Walls
Mark_Walls
2 yrs ago
2
replies
36
9
Mark Walls
2 yrs ago
Ideas
In review
In review
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
Helio Freitas
Helio_Freitas
1 yr ago
3
replies
32
3
Charlotte Beenen
6 mths ago
Ideas
In review
In review
3
Receive notifications when the chatbot accept a chat.
To keep an eye on the chatbot it would be nice if it is possible to get a notification when the chatbot is having a conversation. Sometimes the chatbot does not give the answers you want or the…
Dion steen
Dion_steen
2 yrs ago
3
replies
31
3
Charlotte Beenen
1 yr ago
Ideas
In review
In review
3
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
Jurgen Gesink
Jurgen_Gesink
2 yrs ago
4
replies
25
3
Daniela Backman
6 mths ago
Ideas
In review
In review
3
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
Ahmed Shoulkami
Ahmed_Shoulkami
11 mths ago
3
replies
23
3
Daniela Backman
5 mths ago
Ideas
In review
In review
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
Nick
Nick
1 yr ago
1
reply
22
Charlotte Beenen
1 yr ago
Ideas
In review
In review
2
Backup Settings
We are missing a backup of the settings (and we are more or less suprised that it isn't possible yet). In order to prevent a lot of manually restoring settings after a mistake (e.g.…
Christ van Leest
Operations Manager
Christ_van_Leest
2 yrs ago
1
reply
19
2
Charlotte Beenen
2 yrs ago
Ideas
In review
In review
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
nestor
nestor
1 yr ago
3
replies
16
1
Charlotte Beenen
1 yr ago
Ideas
In review
In review
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