How to enable Javascript

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2
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 6 replies
- 30
- 2
- Martin Svendsen5 mths ago
- Ideas
- Not planned
- Not planned
0
Online/Offline bar
Is it possible to make the online/offline bar bigger? A lot of our colleagues are have problems with the size of the bar. They cannot see who is actually online,…
- Wicher Hoek
- Wicher_Hoek
- 2 yrs ago
- 6 replies
- 26
- Charlotte Beenen10 mths ago
- Ideas
- Not planned
- Not planned
6
Bulk labeling
In our configuration it is mandatory that a ticket is labeled and without label the ticket can not be closed. It is possible to assign ticket in bulk and to close tickets in bulk.…
- Niels
- Niels
- 1 yr ago
- 6 replies
- 31
- 6
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 58
- 4
- Paul Bergsma4 mths ago
- Ideas
- Not planned
- Not planned
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 5 replies
- 56
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
0
Translate Small Talk in French
Hi, We would like to translate small talk in French, if you have a template we would like to help. br, Loris
- Loris SCarpa
- Loris_SCarpa
- 1 yr ago
- 4 replies
- 13
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
5
Know if chat message has been read
Seeing if the user has viewed a message you've sent helps know how and when best to respond/Close a ticket
- Mark Walls
- Mark_Walls
- 1 yr ago
- 3 replies
- 42
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
5
Sending tickets to a contactgroup
We can create a contact group but can not send a email/ticket to them. would be great to be able to send the whole group a email/ticket and additionally be able to select if we want al of them in…
- Niels
- Niels
- 1 yr ago
- 3 replies
- 30
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
1
Contact moments (regarding the same email address) automatically among themselves, regardless the channel
E-mails that are sent from the same email address are automatically listed, but if a ticket arrives via the Flowbot (using the same email address), it will not be placed directly between the contact…
- Lars Berends
- Lars_Berends
- 1 yr ago
- 2 replies
- 19
- 1
- Lars Berends1 yr ago
- Ideas
- Not planned
- Not planned
5
Telephone Pop-up Screen
Within most Voip solutions it is possible to answer phone calls from within a pop-up. This will open the Voip system. It would be great if this can be done from within the Trengo pop-up as well.
- Marieke van Pinxteren
- Marieke_van_Pinxteren
- 1 yr ago
- 2 replies
- 30
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned

Share your wishes and vote for the best ideas.

Ideas

Blank line when enter in e-mail

Online/Offline bar

Bulk labeling

Customer portal with support tickets

Send email notification to colleague when he/she is mentioned while being offline.

Translate Small Talk in French

Know if chat message has been read

Sending tickets to a contactgroup

Contact moments (regarding the same email address) automatically among themselves, regardless the channel

Telephone Pop-up Screen

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