How to enable Javascript

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11
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 5 replies
- 118
- 11
- Pim2 mths ago
- Ideas
- Planned
- Planned
1
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
- nestor
- nestor
- 4 mths ago
- 2 replies
- 25
- 1
- nestor4 mths ago
- Ideas
- Planned
- Planned
17
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 1 reply
- 66
- 17
- Tamara Berner6 mths ago
- Ideas
- Planned
- Planned
3
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 2 yrs ago
- 3 replies
- 94
- 3
- Alvertos Iskinatzis6 mths ago
- Ideas
- Planned
- Planned
10
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 6 replies
- 200
- 10
- Stephen King8 mths ago
- Ideas
- Planned
- Planned
8
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 4 replies
- 98
- 8
- Liza Wevers1 yr ago
- Ideas
- Planned
- Planned

Share your wishes and vote for the best ideas.

Ideas

Quick replies that can be used across ALL TYPES

Allow Calls from Browser to browsers without SIP number

See the actual handled tickets rather than tickets that were created on a day

extra info in offline chat form

Agenda

Send and await a third party reaction

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