How to enable Javascript

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5
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 mths ago
- 2 replies
- 16
- 5
- Tamara BernerModerator1 mth ago
- Ideas
- Planned
- Planned
10
View original message
Sometimes we get emails that are unreadable, or without text. Mostly this is solved when we select the 'view original message' button. We find this confusing,…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 5 replies
- 65
- 10
- Mark Walls3 mths ago
- Ideas
- Planned
- Planned
3
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 6 mths ago
- 4 replies
- 31
- 3
- Liza Wevers5 mths ago
- Ideas
- Planned
- Planned
8
Custom e-mail signature per user per channel (e-mail)
Some users work part-time, we'd like to add this in their e-mail signature. This will be a unique text per signature. With the current options this isn't possible.
- Robbin
- mgb
- 11 mths ago
- 6 replies
- 57
- 8
- Tamara BernerModerator6 mths ago
- Ideas
- Planned
- Planned
2
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 10 mths ago
- 3 replies
- 66
- 2
- Tamara BernerModerator6 mths ago
- Ideas
- Planned
- Planned
1
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 11 mths ago
- 1 reply
- 43
- 1
- Tamara BernerModerator11 mths ago
- Ideas
- Planned
- Planned
1
Overview in internal chat function
Is it possible for the people you chat most with (for example your team members) to show up at the top of the list on the right? Or to make a classification based on teams?…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 4 replies
- 53
- 1
- Tamara BernerModerator11 mths ago
- Ideas
- Planned
- Planned

Share your wishes and vote for the best ideas.

Ideas

Quick replies that can be used across ALL TYPES

View original message

Send and await a third party reaction

Custom e-mail signature per user per channel (e-mail)

Agenda

extra info in offline chat form

Overview in internal chat function

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