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Make contact moments more friendly to browse
When a ticket is closed the history disappears in a 'contact moment' but when a customer replies after closing a ticket a new ticket is openened. It takes some time to find the context of the old…
- Tim Struijs
- Tim_Struijs
- 3 wk ago
- 1 reply
- 1
- Tamara BernerModerator2 days ago
- Ideas
- Planned
- Planned
6
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 6 mths ago
- 4 replies
- 35
- 6
- Tamara BernerModerator1 mth ago
- Ideas
- Planned
- Planned
4
Show Facebook private messages with same person as a conversation
If someone answers your private message (Facebook) it is shown as a new conversation and you have to link and merge the messages.
- Anne vd Kerkhof
- Anne_vd_Kerkhof
- 9 mths ago
- 7 replies
- 29
- 4
- Tamara BernerModerator4 mths ago
- Ideas
- Planned
- Planned
5
Split a message off into a new ticket
It would be great if we could split off a customer reply on an existing ticket into a new ticket. This would remove the message from the first ticket and instead be in the new ticket.…
- Mark Zijlstra
- Mark_Zijlstra
- 9 mths ago
- 2 replies
- 27
- 5
- Tamara BernerModerator7 mths ago
- Ideas
- Planned
- Planned
3
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 11 mths ago
- 4 replies
- 38
- 3
- Liza Wevers9 mths ago
- Ideas
- Planned
- Planned
9
Custom e-mail signature per user per channel (e-mail)
Some users work part-time, we'd like to add this in their e-mail signature. This will be a unique text per signature. With the current options this isn't possible.
- Robbin
- mgb
- 1 yr ago
- 6 replies
- 65
- 9
- Tamara BernerModerator10 mths ago
- Ideas
- Planned
- Planned
2
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 3 replies
- 75
- 2
- Tamara BernerModerator10 mths ago
- Ideas
- Planned
- Planned
1
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 1 yr ago
- 1 reply
- 44
- 1
- Tamara BernerModerator1 yr ago
- Ideas
- Planned
- Planned
1
Overview in internal chat function
Is it possible for the people you chat most with (for example your team members) to show up at the top of the list on the right? Or to make a classification based on teams?…
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 4 replies
- 57
- 1
- Tamara BernerModerator1 yr ago
- Ideas
- Planned
- Planned

Share your wishes and vote for the best ideas.

Ideas

Make contact moments more friendly to browse

Quick replies that can be used across ALL TYPES

Show Facebook private messages with same person as a conversation

Split a message off into a new ticket

Send and await a third party reaction

Custom e-mail signature per user per channel (e-mail)

Agenda

extra info in offline chat form

Overview in internal chat function

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