How to enable Javascript

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15
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 1 mth ago
- 1 reply
- 43
- 15
- Tamara Berner3 wk ago
- Ideas
- Planned
- Planned
3
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 1 yr ago
- 3 replies
- 76
- 3
- Alvertos Iskinatzis3 wk ago
- Ideas
- Planned
- Planned
7
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 6 replies
- 155
- 7
- Stephen King2 mths ago
- Ideas
- Planned
- Planned
8
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 4 replies
- 83
- 8
- Tamara Berner9 mths ago
- Ideas
- Planned
- Planned
5
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 1 yr ago
- 4 replies
- 73
- 5
- Liza Wevers1 yr ago
- Ideas
- Planned
- Planned

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