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1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 9 replies
- 100
- 1
- Eduard11 days ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 20 replies
- 277
- 22
- Charlotte Beenen2 wk ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 284
- 15
- Sebastiaan Brouwers2 mths ago
- Ideas
- Completed
- Completed
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 54
- 4
- Paul Bergsma2 mths ago
- Ideas
- Not planned
- Not planned
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 87
- 9
- Tim van den Dam3 mths ago
- Ideas
- In review
- In review
22
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 16 replies
- 119
- 22
- Charlotte Beenen3 mths ago
- Ideas
- In review
- In review
11
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 5 replies
- 120
- 11
- Pim3 mths ago
- Ideas
- Planned
- Planned
2
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 6 replies
- 30
- 2
- Martin Svendsen4 mths ago
- Ideas
- Not planned
- Not planned
4
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 1 yr ago
- 9 replies
- 107
- 4
- Ahmed Shoulkami4 mths ago
- Ideas
- In review
- In review
2
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 4 mths ago
- 16
- 2
- Ideas
- In review
- In review
4
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 9 mths ago
- 6 replies
- 49
- 4
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
2
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
- Helio Freitas
- Helio_Freitas
- 6 mths ago
- 2 replies
- 13
- 2
- Charlotte Beenen5 mths ago
- Ideas
- In review
- In review
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 6 mths ago
- 1 reply
- 27
- 1
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
1
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 6 mths ago
- 1 reply
- 14
- 1
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 5 mths ago
- 3 replies
- 12
- 1
- Charlotte Beenen5 mths ago
- Ideas
- In review
- In review
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 5 mths ago
- 1 reply
- 14
- Charlotte Beenen5 mths ago
- Ideas
- In review
- In review
1
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
- nestor
- nestor
- 5 mths ago
- 2 replies
- 27
- 1
- nestor5 mths ago
- Ideas
- Planned
- Planned
1
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 6 mths ago
- 3 replies
- 30
- 1
- Willemijn vk5 mths ago
- Ideas
- Completed
- Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris O
- joris_o
- 11 mths ago
- 2 replies
- 17
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 1 yr ago
- 2 replies
- 8
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
0
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 158
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
1
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 10 mths ago
- 2 replies
- 26
- 1
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
5
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 7 mths ago
- 2 replies
- 88
- 5
- Kees Scherpenhuijzen5 mths ago
- Ideas
- In progress
- In progress
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 6 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen6 mths ago
- Ideas
- Closed
- Closed
18
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 1 reply
- 68
- 18
- Charlotte Beenen6 mths ago
- Ideas
- Planned
- Planned

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