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3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 10 mths ago
- 4 replies
- 56
- 3
- Charlotte Beenen2 days ago
- Ideas
- Completed
- Completed
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 233
- 19
- Charlotte Beenen4 days ago
- Ideas
- In progress
- In progress
2
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
- Alan
- Alan
- 6 mths ago
- 7 replies
- 53
- 2
- Charlotte Beenen3 wk ago
- Ideas
- Planned
- Planned
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 8 replies
- 137
- 12
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 10 replies
- 74
- 5
- Daniela Backman1 mth ago
- Ideas
- In review
- In review
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
- comunicacion
- comunicacion
- 5 mths ago
- 3 replies
- 40
- 3
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
1
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
- Josue
- Josue
- 2 mths ago
- 1 reply
- 13
- 1
- Daniela Backman2 mths ago
- Ideas
- Answered
- Answered
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 6 replies
- 131
- 10
- Daniela Backman3 mths ago
- Ideas
- In review
- In review
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 6 replies
- 41
- 2
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 2 yrs ago
- 22 replies
- 331
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 4 replies
- 22
- 1
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 11 replies
- 270
- 14
- Daniela Backman3 mths ago
- Ideas
- Planned
- Planned
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 173
- 24
- W B3 mths ago
- Ideas
- Completed
- Completed
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
- Jesse Bakker
- Jesse_Bakker
- 3 mths ago
- 2 replies
- 14
- Jesse Bakker3 mths ago
- Ideas
- Answered
- Answered
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 2 yrs ago
- 11 replies
- 139
- 1
- Eduard3 mths ago
- Ideas
- Completed
- Completed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 4 mths ago
- 3 replies
- 50
- 1
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
1
Quick reply searching
In settings -> quick replies there is no option to search for a quickreply. A searchtool would help immensily
- Paulien Huvers
- Paulien_Huvers
- 4 mths ago
- 2 replies
- 7
- 1
- Paulien Huvers4 mths ago
- Ideas
- Closed
- Closed
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 20
- 1
- Charlotte Beenen3 mths ago
- Ideas
- Completed
- Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 4 mths ago
- 2 replies
- 10
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 2 replies
- 17
- 3
- Charlotte Beenen5 mths ago
- Ideas
- Completed
- Completed
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
- Imran tariq
- Imran_tariq
- 6 mths ago
- 3 replies
- 10
- Imran tariq5 mths ago
- Ideas
- Completed
- Completed
3
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 2 yrs ago
- 9 replies
- 38
- 3
- Tim B5 mths ago
- Ideas
- Not planned
- Not planned
1
Flowbot > Close ticket after n time
It would be great if there was a new ACTION that allowed you to perform an action after a set amount of time, eg. "close ticket after 5mins". We find a lot of people get stuck in our flowbots and…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen5 mths ago
- Ideas
- Answered
- Answered
0
Flowbot > Add "new ticket" and "move to next step"
Would be good to be allowed to have the following two actions on a flowbot: Mark as new ticket AND Go to step I don't fully understand why this has been limited?…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 1 reply
- 2
- Charlotte Beenen5 mths ago
- Ideas
- Answered
- Answered
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 13 replies
- 66
- 5
- Charlotte Beenen5 mths ago
- Ideas
- In review
- In review

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