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3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
Baker Ayekundira
Ayekundira_Baker
10 mths ago
4
replies
56
3
Charlotte Beenen
2 days ago
Ideas
Completed
Completed
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
Tim Struijs
Tim_Struijs
2 yrs ago
10
replies
233
19
Charlotte Beenen
4 days ago
Ideas
In progress
In progress
2
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
Alan
Alan
6 mths ago
7
replies
53
2
Charlotte Beenen
3 wk ago
Ideas
Planned
Planned
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
Mark Walls
Mark_Walls
2 yrs ago
8
replies
137
12
Daniela Backman
1 mth ago
Ideas
Completed
Completed
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
Bram Bruning
Bram_Bruning
2 yrs ago
10
replies
74
5
Daniela Backman
1 mth ago
Ideas
In review
In review
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
5 mths ago
3
replies
40
3
Daniela Backman
1 mth ago
Ideas
Completed
Completed
1
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
Josue
Josue
2 mths ago
1
reply
13
1
Daniela Backman
2 mths ago
Ideas
Answered
Answered
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
Liza Wevers
Liza_Wevers
2 yrs ago
6
replies
131
10
Daniela Backman
3 mths ago
Ideas
In review
In review
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
Paul Bergsma
Paul_Bergsma
6 mths ago
6
replies
41
2
Daniela Backman
3 mths ago
Ideas
Completed
Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
2 yrs ago
22
replies
331
22
Tamara Berner
Moderator
3 mths ago
Ideas
Completed
Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
Christa van Dijke
Christa_van_Dijke
1 yr ago
4
replies
22
1
Daniela Backman
3 mths ago
Ideas
Completed
Completed
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
Iris Lommerde
Iris_Lommerde
2 yrs ago
11
replies
270
14
Daniela Backman
3 mths ago
Ideas
Planned
Planned
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
26
replies
173
24
W B
3 mths ago
Ideas
Completed
Completed
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
Jesse Bakker
Jesse_Bakker
3 mths ago
2
replies
14
Jesse Bakker
3 mths ago
Ideas
Answered
Answered
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
Sander Terpstra
Sander_Terpstra
2 yrs ago
11
replies
139
1
Eduard
3 mths ago
Ideas
Completed
Completed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
Nick van Daelen
CS Manager
Nick_van_Daelen
4 mths ago
3
replies
50
1
Daniela Backman
3 mths ago
Ideas
Completed
Completed
1
Quick reply searching
In settings -> quick replies there is no option to search for a quickreply. A searchtool would help immensily
Paulien Huvers
Paulien_Huvers
4 mths ago
2
replies
7
1
Paulien Huvers
4 mths ago
Ideas
Closed
Closed
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
Paul Bergsma
Paul_Bergsma
1 yr ago
3
replies
20
1
Charlotte Beenen
3 mths ago
Ideas
Completed
Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
Tjerk Voortman
Tjerk_Voortman
4 mths ago
2
replies
10
Tamara Berner
Moderator
4 mths ago
Ideas
Completed
Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
Christa van Dijke
Christa_van_Dijke
1 yr ago
2
replies
17
3
Charlotte Beenen
5 mths ago
Ideas
Completed
Completed
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
Imran tariq
Imran_tariq
6 mths ago
3
replies
10
Imran tariq
5 mths ago
Ideas
Completed
Completed
3
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
Niels
Niels
2 yrs ago
9
replies
38
3
Tim B
5 mths ago
Ideas
Not planned
Not planned
1
Flowbot > Close ticket after n time
It would be great if there was a new ACTION that allowed you to perform an action after a set amount of time, eg. "close ticket after 5mins". We find a lot of people get stuck in our flowbots and…
Mark Walls
Mark_Walls
5 mths ago
1
reply
5
1
Charlotte Beenen
5 mths ago
Ideas
Answered
Answered
0
Flowbot > Add "new ticket" and "move to next step"
Would be good to be allowed to have the following two actions on a flowbot: Mark as new ticket AND Go to step I don't fully understand why this has been limited?…
Mark Walls
Mark_Walls
5 mths ago
1
reply
2
Charlotte Beenen
5 mths ago
Ideas
Answered
Answered
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
Eduard
Eduard_Wustenveld
1 yr ago
13
replies
66
5
Charlotte Beenen
5 mths ago
Ideas
In review
In review
1
2
3
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