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22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
2 yrs ago
22
replies
333
22
Tamara Berner
Moderator
3 mths ago
Ideas
Completed
Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
Mark Tijssen
Mark_Tijssen
3 yrs ago
19
replies
315
15
Sebastiaan Brouwers
9 mths ago
Ideas
Completed
Completed
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
Iris Lommerde
Iris_Lommerde
2 yrs ago
12
replies
271
14
Ahmed Shoulkami
4 days ago
Ideas
Planned
Planned
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
Tim Struijs
Tim_Struijs
2 yrs ago
10
replies
234
19
Charlotte Beenen
8 days ago
Ideas
In progress
In progress
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
26
replies
173
24
W B
3 mths ago
Ideas
Completed
Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
160
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
Ellemiek
Ellemiek
3 yrs ago
2
replies
150
6
Charlotte Beenen
7 mths ago
Ideas
Completed
Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
Sander Terpstra
Sander_Terpstra
2 yrs ago
11
replies
143
1
Eduard
4 mths ago
Ideas
Completed
Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 yr ago
4
replies
139
8
Daniela Backman
5 mths ago
Ideas
Completed
Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
Mark Walls
Mark_Walls
2 yrs ago
8
replies
138
12
Daniela Backman
1 mth ago
Ideas
Completed
Completed
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
Liza Wevers
Liza_Wevers
2 yrs ago
6
replies
131
10
Daniela Backman
3 mths ago
Ideas
In review
In review
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
Joris O
joris_o
2 yrs ago
9
replies
118
5
Ahmed Shoulkami
11 mths ago
Ideas
Completed
Completed
5
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
Dennis Wilms
Dennis_Wilms
3 yrs ago
3
replies
117
5
Alvertos Iskinatzis
1 yr ago
Ideas
Planned
Planned
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
2 yrs ago
14
replies
107
9
Tim van den Dam
10 mths ago
Ideas
In review
In review
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
101
7
Aniol Rodriguez
3 days ago
Ideas
Completed
Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
Nick van Daelen
CS Manager
Nick_van_Daelen
2 yrs ago
6
replies
99
7
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
Bram van Buul
Portal and webspecialist
Bram_van_Buul
1 yr ago
7
replies
85
2
Robin Chan
7 mths ago
Ideas
Completed
Completed
20
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
Tim van den Dam
Tim_van_den_Dam
1 yr ago
1
reply
85
20
Charlotte Beenen
1 yr ago
Ideas
Planned
Planned
2
background color adjustable?
Hi, I would like to change the background color to a darker one, can you make this possible? thanks for your reply.
Jacqueline
Jacqueline
2 yrs ago
2
replies
76
2
Charlotte Beenen
1 yr ago
Ideas
In review
In review
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
Bram Bruning
Bram_Bruning
2 yrs ago
10
replies
74
5
Daniela Backman
1 mth ago
Ideas
In review
In review
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
Marco Oosterlaken
Marco_Oosterlaken
1 yr ago
1
reply
71
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
3
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
nestor
nestor
1 yr ago
2
replies
68
3
nestor
1 yr ago
Ideas
Planned
Planned
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
Eduard
Eduard_Wustenveld
1 yr ago
13
replies
66
5
Charlotte Beenen
5 mths ago
Ideas
In review
In review
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
Eduard
Eduard_Wustenveld
2 yrs ago
5
replies
64
4
Paul Bergsma
10 mths ago
Ideas
Not planned
Not planned
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
Juliën Schoonbrood
Julien_Schoonbrood
1 yr ago
6
replies
61
5
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
2
3
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