How to enable Javascript

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22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 2 yrs ago
- 22 replies
- 333
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 3 yrs ago
- 19 replies
- 315
- 15
- Sebastiaan Brouwers9 mths ago
- Ideas
- Completed
- Completed
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 12 replies
- 271
- 14
- Ahmed Shoulkami4 days ago
- Ideas
- Planned
- Planned
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 234
- 19
- Charlotte Beenen8 days ago
- Ideas
- In progress
- In progress
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 173
- 24
- W B3 mths ago
- Ideas
- Completed
- Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 160
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
- Ellemiek
- Ellemiek
- 3 yrs ago
- 2 replies
- 150
- 6
- Charlotte Beenen7 mths ago
- Ideas
- Completed
- Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 2 yrs ago
- 11 replies
- 143
- 1
- Eduard4 mths ago
- Ideas
- Completed
- Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 1 yr ago
- 4 replies
- 139
- 8
- Daniela Backman5 mths ago
- Ideas
- Completed
- Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 8 replies
- 138
- 12
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 6 replies
- 131
- 10
- Daniela Backman3 mths ago
- Ideas
- In review
- In review
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 118
- 5
- Ahmed Shoulkami11 mths ago
- Ideas
- Completed
- Completed
5
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 3 yrs ago
- 3 replies
- 117
- 5
- Alvertos Iskinatzis1 yr ago
- Ideas
- Planned
- Planned
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 107
- 9
- Tim van den Dam10 mths ago
- Ideas
- In review
- In review
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 101
- 7
- Aniol Rodriguez3 days ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 2 yrs ago
- 6 replies
- 99
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 85
- 2
- Robin Chan7 mths ago
- Ideas
- Completed
- Completed
20
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 85
- 20
- Charlotte Beenen1 yr ago
- Ideas
- Planned
- Planned
2
background color adjustable?
Hi, I would like to change the background color to a darker one, can you make this possible? thanks for your reply.
- Jacqueline
- Jacqueline
- 2 yrs ago
- 2 replies
- 76
- 2
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 10 replies
- 74
- 5
- Daniela Backman1 mth ago
- Ideas
- In review
- In review
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 1 yr ago
- 1 reply
- 71
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
3
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
- nestor
- nestor
- 1 yr ago
- 2 replies
- 68
- 3
- nestor1 yr ago
- Ideas
- Planned
- Planned
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 13 replies
- 66
- 5
- Charlotte Beenen5 mths ago
- Ideas
- In review
- In review
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 5 replies
- 64
- 4
- Paul Bergsma10 mths ago
- Ideas
- Not planned
- Not planned
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 61
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed

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