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22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 21 replies
- 296
- 22
- Dare Petersen1 mth ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 293
- 15
- Sebastiaan Brouwers3 mths ago
- Ideas
- Completed
- Completed
11
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 6 replies
- 213
- 11
- Stephen King10 mths ago
- Ideas
- Planned
- Planned
17
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 8 replies
- 173
- 17
- Charlotte Beenen10 mths ago
- Ideas
- In progress
- In progress
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 158
- 1
- Charlotte Beenen7 mths ago
- Ideas
- Completed
- Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
- Ellemiek
- Ellemiek
- 2 yrs ago
- 2 replies
- 139
- 6
- Charlotte Beenen1 mth ago
- Ideas
- Completed
- Completed
22
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 19 replies
- 136
- 22
- Daniela BackmanModerator1 mth ago
- Ideas
- In progress
- In progress
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 6 replies
- 126
- 12
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
9
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 4 replies
- 113
- 9
- Liza Wevers2 yrs ago
- Ideas
- Planned
- Planned
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 108
- 5
- Ahmed Shoulkami5 mths ago
- Ideas
- In review
- In review
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 9 replies
- 106
- 1
- Eduard1 mth ago
- Ideas
- Completed
- Completed
7
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 8 mths ago
- 2 replies
- 103
- 7
- Kees Scherpenhuijzen7 mths ago
- Ideas
- In progress
- In progress
5
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 2 yrs ago
- 3 replies
- 103
- 5
- Alvertos Iskinatzis8 mths ago
- Ideas
- Planned
- Planned
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 90
- 9
- Tim van den Dam4 mths ago
- Ideas
- In review
- In review
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 9 replies
- 89
- 7
- Charlotte Beenen11 mths ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 1 yr ago
- 6 replies
- 86
- 7
- Charlotte Beenen10 mths ago
- Ideas
- Completed
- Completed
19
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 9 mths ago
- 1 reply
- 69
- 19
- Charlotte Beenen8 mths ago
- Ideas
- Planned
- Planned
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 8 replies
- 64
- 5
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 58
- 4
- Paul Bergsma4 mths ago
- Ideas
- Not planned
- Not planned
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 11 mths ago
- 1 reply
- 57
- Charlotte Beenen11 mths ago
- Ideas
- Completed
- Completed
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 5 replies
- 56
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 10 mths ago
- 6 replies
- 54
- 5
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 1 yr ago
- 4 replies
- 54
- 5
- Stephen King10 mths ago
- Ideas
- In review
- In review
2
background color adjustable?
Hi, I would like to change the background color to a darker one, can you make this possible? thanks for your reply.
- Jacqueline
- Jacqueline
- 2 yrs ago
- 2 replies
- 54
- 2
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 1 reply
- 53
- 3
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed

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