How to enable Javascript
Sign Up
Login
Search
Home
Add new
Ideas
Share your wishes and vote for the best ideas.
Filter
Newest
Active
Popular
Most likes
Most replies
Most views
Completed
Clear filter
With a status
In review
Planned
Not planned
In progress
Completed
Closed
Tags
Clear filter
Follow
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
Loris SCarpa
Loris_SCarpa
2 yrs ago
2
replies
11
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
160
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
Kristian Bril
Kristian_Bril
1 yr ago
2
replies
29
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
Victoria Cadeau Concepten
Victoria_Cadeau_Concepte
2 yrs ago
4
replies
28
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
Nick van Daelen
CS Manager
Nick_van_Daelen
2 yrs ago
6
replies
100
7
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
Marco Oosterlaken
Marco_Oosterlaken
1 yr ago
1
reply
73
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
Tim B
Tim_B
1 yr ago
6
replies
38
Tim B
1 yr ago
Ideas
Completed
Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
Kristian Bril
Kristian_Bril
1 yr ago
1
reply
62
3
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
2
replies
23
2
Charlotte Beenen
3 yrs ago
Ideas
Completed
Completed
1
2
Add an idea
Share your wishes and vote for the best ideas.
Categories
Ideas
Ask the community
Customer solutions
Tags
View all tags
Top contributors
Recent activity
Home
Ideas
Ask the community
Customer solutions
Tags
View all tags