How to enable Javascript

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Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 2 yrs ago
- 2 replies
- 11
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 160
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 2 replies
- 29
- 2
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
1
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 2 yrs ago
- 4 replies
- 28
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 2 yrs ago
- 6 replies
- 100
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 1 yr ago
- 1 reply
- 73
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 1 yr ago
- 6 replies
- 38
- Tim B1 yr ago
- Ideas
- Completed
- Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 1 reply
- 62
- 3
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 2 replies
- 23
- 2
- Charlotte Beenen3 yrs ago
- Ideas
- Completed
- Completed

1 2

Share your wishes and vote for the best ideas.

Ideas

Bookmark standard statistics through hashcode in URL

More detailed data

Combine labels within statistics export and overview

Amount of new open tickets invisible after 1000 emails

NPS score & statistics

To work more efficiently with automatic rules

Automated Forwarding with message

Employee overview

Export statistic "First response time"

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