How to enable Javascript

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Multiple attatchments
Option to add multiple attatchments to a message.
- Ben
- Ben.3
- 1 mth ago
- 1 reply
- 6
- Daniela Backman1 mth ago
- Ideas
1
Activate Flowbot outside business hours (without a Rule)
We think there should be an option to have a Flowbot become active after business hours. At this point it's only possible to make him respond after a visitor sends a message.…
- Boy Brabander
- Owner
- Boy_Brabander
- 1 mth ago
- 3 replies
- 4
- 1
- Charlotte Beenen1 mth ago
- Ideas
1
Reports - make it possible to standardize own reports
in stead of having to select the same fields 4 times a day.. And also make it possible to automate / schedule them and receive them in your inbox on specific times :)
- Anouk Smit
- Anouk_Smit
- 1 mth ago
- 1 reply
- 6
- 1
- Charlotte Beenen1 mth ago
- Ideas
0
Notification for calls in the queue
We are working with a admin paneel and open order folders the view files of our customers. So then we not have visible have the app.trengo.com screen. If the are calls waiting in the queue you don't…
- Marijn Rabelink
- Marijn_Rabelink
- 1 mth ago
- 1 reply
- 11
- Charlotte Beenen1 mth ago
- Ideas
0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
- Russell Hammond
- Russell_Hammond
- 1 mth ago
- 3 replies
- 8
- Charlotte Beenen1 mth ago
- Ideas
0
Is it possible to have the sender field empty for a new message, or to have a specific e-mail preset?
It would be wonderful, when we can have an empty field in the sender-adress-field when we start a new message.
- Manuela Lipnik
- Manuela_Lipnik
- 1 mth ago
- 1 reply
- 2
- Charlotte Beenen1 mth ago
- Ideas
0
Secure mail / Secure attachment
We would like to have secure mail. So we would like an attachment to the mail so that the recipient cannot open it just like that. But for this he must first identify himself as the correct…
- Linda Vleugels
- Linda_Vleugels
- 1 mth ago
- 1 reply
- 10
- Daniela Backman1 mth ago
- Ideas
2
go down to the next line in mobile app
when pressing the " enter key " while writing a message in the mobile application, the cursor should go down to the next line. instead at the moment it sends the message,…
- Michael Gintzburg
- Michael_Gintzburg
- 2 mths ago
- 1 reply
- 6
- 2
- Daniela Backman1 mth ago
- Ideas
2
Add options for url in flowbot
I would like to see some sort of button for url's in the flowbot. By clicking on the button you will get redirected to the url. With an additional option to open url in same tab or new tab.
- Janneke de Graaff
- Janneke_de_Graaff
- 2 mths ago
- 1 reply
- 9
- 2
- Daniela Backman1 mth ago
- Ideas
0
Change text color website widget
It would be great if we can change the text color in the website widget.
- Dante6
- Dante6
- 2 mths ago
- 1 reply
- 9
- Daniela Backman2 mths ago
- Ideas
2
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
- Jelle Breuer
- Jelle_Breuer
- 2 mths ago
- 4 replies
- 18
- 2
- Charlotte Beenen12 days ago
- Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
- Astrid Arts
- Astrid_Arts
- 2 mths ago
- 1 reply
- 4
- 1
- Daniela Backman2 mths ago
- Ideas
2
Schedule trigger on Widget Automation
Hi there, We would like to have the possibility to choose specific hours within our business hours, so we can have the trigger visible only for a selected period of time.
- Josue
- Josue
- 2 mths ago
- 1 reply
- 8
- 2
- Daniela Backman2 mths ago
- Ideas
2
New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 mths ago
- 1 reply
- 7
- 2
- Daniela Backman2 mths ago
- Ideas
1
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 2 mths ago
- 3 replies
- 21
- 1
- Daniela Backman2 mths ago
- Ideas
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 mths ago
- 1 reply
- 14
- Daniela Backman2 mths ago
- Ideas
1
Upload files/images in website widget
It would be great if our customers could upload files or images directly in the website widget. This can currently only be done via a live chat, whilst I would like this to be possible for offline…
- Jessica Gajadien
- Jessica_Gajadien
- 2 mths ago
- 1 reply
- 9
- 1
- Daniela Backman2 mths ago
- Ideas
1
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
- Josue
- Josue
- 2 mths ago
- 1 reply
- 13
- 1
- Daniela Backman2 mths ago
- Ideas
- Answered
- Answered
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
- Maartje van Soest
- Maartje_van_Soest
- 2 mths ago
- 1 reply
- 7
- Daniela Backman2 mths ago
- Ideas
0
Agents / supervisors / contentmanager should be able to edit quickreply’s
Now only with super admins can create/edit quick reply’s. It would be so helpfull if agents, supervisors, contentmanagers can create/edit their own quickreply’s.
- Jules
- Jules_van_Leeuwaarden
- 2 mths ago
- 2 replies
- 5
- Eric van Wenkop2 mths ago
- Ideas
0
Default reminder time and dates
As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming…
- Amrish
- a_g
- 2 mths ago
- 1 reply
- 8
- Daniela Backman2 mths ago
- Ideas
1
Search knowledge center / help center through flowbot
It would be great if we could search through the knowledge base using the flowbot to make it more intelligent. One of the bottlenekcs I see is that we have to keep all the information up to date…
- Arjan Peters
- Arjan_Peters
- 3 mths ago
- 3 replies
- 8
- 1
- Charlotte Beenen1 mth ago
- Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
- Jordi Torrijos
- Jordi_Torrijos
- 3 mths ago
- 1 reply
- 8
- 1
- Charlotte Beenen2 mths ago
- Ideas
0
Changing the colour of your icon
It would be a nice feature if you could change the background colour of the icon with the first letter of your name. We have multiple colleagues with the same initial,…
- Joy van der Zanden
- Joy_van_der_Zanden
- 3 mths ago
- 1 reply
- 10
- Charlotte Beenen2 mths ago
- Ideas
0
Date as user input in flowbot
Would it be possible to add the "date format" as user input for the flowbot? It's something which would be really helpful for us as customer representatives because we work alot with dates.…
- Arjan Peters
- Arjan_Peters
- 3 mths ago
- 2 replies
- 9
- Arjan Peters2 mths ago
- Ideas

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