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4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statusses would be valuable to analyse performance.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 9
- 4
- Ideas
1
Being able to see who is in a contact group
Now you can only send bulk SMS to a contact group and see the groups in the right side bar. There is no basic feature that shows who is in that group exactly.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 2
- 1
- Ideas
2
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 3
- 2
- Ideas
2
Option to see the attachment without downloading (Preview)
It will be great if we have an option to preview the attachments without downloading like other email providers to avoid unnecessary file downloads.
- Mohammad Riyas
- Mohammad_Riyas
- 2 wk ago
- 2 replies
- 4
- 2
- Faizal Umarali2 wk ago
- Ideas
0
More Quick Reply Customization
I would like to be able to add custom tags to the quick reply section. As example I regularly would use a payment link tag and an invoice number tag. Also what would be really nice is to have the…
- Ryon Mereboer
- Ryon_Mereboer
- 2 wk ago
- 2 replies
- 5
- Ryon Mereboer13 days ago
- Ideas
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 2 wk ago
- 2 replies
- 3
- 2
- Paul Bergsma2 wk ago
- Ideas
1
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
- Alan
- Alan
- 2 wk ago
- 2 replies
- 6
- 1
- Jordi Bouman3 days ago
- Ideas
0
Being able to send direct notifications to Trengo iOS/Android app
We would like to have the possibility to use a rule action to send a direct notification to the Trengo App running on our employees phones. For instance when we have SLA customers contacting us…
- Peter Batenburg
- Peter_Batenburg
- 3 wk ago
- 1 reply
- 3
- Daniela BackmanModerator3 wk ago
- Ideas
2
Being able to use the Voice channel in rules
We would like to have the Voice channel selection in the rules configuration. For instance we would like to create a rule that notifies us of a voicemail that has been unanswered for x minutes/hours.…
- Peter Batenburg
- Peter_Batenburg
- 3 wk ago
- 1 reply
- 8
- 2
- Daniela BackmanModerator3 wk ago
- Ideas
2
Website widget language
Hi there, Our organization has a multilingual website using a multilingual website widget (English, French, Spanish). Currently, the website widget language is determined by the visitor's browser…
- Pedro Zurbach
- Pedro_Zurbach
- 3 wk ago
- 3 replies
- 7
- 2
- Daniela BackmanModerator3 wk ago
- Ideas
1
WhatsApp Business API Product Message Support
Facebook recently released product messages and a cart experience via WhatsApp Business API. It would be great if you guys can support this functionality. https://developers.facebook.…
- Michael Abadi
- Michael_Abadi
- 3 wk ago
- 1 reply
- 3
- 1
- Daniela BackmanModerator3 wk ago
- Ideas
0
Fixing Phone Number Formatting So Profiles Work
Agent user experience would radically improve if slight differences in phone numbers weren't considered entirely different records. These identical phone numbers are all treated as different records…
- Mark Avo
- Mark_Avo
- 4 wk ago
- 1 reply
- 3
- Daniela BackmanModerator3 wk ago
- Ideas
1
Order integration display most recent
The current order integration for f.e. Picqer already displays orders based on email addresses. However, we are running into a problem where there are 2 different customer numbers for the same…
- Gian Stevens
- Gian_Stevens
- 1 mth ago
- 3 replies
- 5
- 1
- Daniela BackmanModerator3 wk ago
- Ideas
0
Flowbot can transfer to Chatbot (and vice versa)... (OR do not require Flowbot to always have a button/action!)
Sometimes we just want the user to talk to us - for example, I have 2 chatbots that talk about very different things. I don't want a user to accidentally get a response about a different subject.…
- Joey Caisse
- Joey_Caisse
- 1 mth ago
- 1 reply
- 2
- Daniela BackmanModerator3 wk ago
- Ideas
0
Display a the link/information from Facebook in Trengo when a user clicks the "Whatsapp" button in a post.
In Facebook we can set a post to have a contact link that goes to our Whatsapp for business number. Facebook sends the link to the post in a message that says "I saw this on Facebook".…
- Joey Caisse
- Joey_Caisse
- 1 mth ago
- 1 reply
- 2
- Daniela BackmanModerator3 wk ago
- Ideas
0
Assign a chatbot after a rule
To be able to set a rule that if the message is something like... “I saw this on Facebook” to assign the user to the chatbot. Typically our users have 5-10 typical questions that the chatbot can…
- Joey Caisse
- Joey_Caisse
- 1 mth ago
- 1 reply
- 1
- Daniela BackmanModerator3 wk ago
- Ideas
0
Tags for help center articles
Our organization is using the help center API to display articles inside our app. Sometimes, we need to display a set of hand-picked articles on a specific page.…
- Pedro Zurbach
- Pedro_Zurbach
- 1 mth ago
- 3 replies
- 9
- Daniela BackmanModerator3 wk ago
- Ideas
1
Customer GSM Number permission
Hello I have an idea for permissions. We want to hide customer GSM phone numbers from my agents. Some companies have vip customers and they valued customer.…
- behzat cozer
- behzat_cozer
- 1 mth ago
- 2
- 1
- Ideas
1
Different notification
As now the notifications for chat and e-mail are the same (for call and Whatsapp I dont know yet, have to connect it still). It would be better to have a different notification for each different…
- Lasja Coenraad
- Lasja_Coenraad
- 1 mth ago
- 7
- 1
- Ideas
3
Reports section improvements
The following numbers need to be added to reports AND exports ASAP - First response time Agent (now it calculates the flowbot making response time 1 second) - Resolution time Agent (same story with…
- Tim van den Dam
- Tim_van_den_Dam
- 1 mth ago
- 8
- 3
- Ideas
2
Save a custom report
Hi, It would be nice to save custom reports. Every monday I make several reports to see what happend and to communicate my team performance, employee performance, channel performance, etc.…
- Lasja Coenraad
- Lasja_Coenraad
- 1 mth ago
- 20
- 2
- Ideas
1
Sort "Profile contact moments" on showed date
The list of tickets in the "Profile contact moments" (in the sidebar at the right of a ticket) is now sorted by creationdate, while the date shown in the interface is actually the modified date.…
- Johan Meijer
- Johan_Meijer
- 1 mth ago
- 5
- 1
- Ideas
1
Widget greetings activate based on URL as user browses between different URLs
Would be great if widget greetings would activate when the URL changes. It is possible to set up different greetings based on URL. But these only work if the user goes directly to that URL or…
- Mark Walls
- Mark_Walls
- 1 mth ago
- 1
- 1
- Ideas
3
Filter on specific dates chats/emails
At this moment we can only show newest and oldest chats/emails. I'd like to be able to filter per day as well.
- Tim van den Dam
- Tim_van_den_Dam
- 1 mth ago
- 4
- 3
- Ideas
4
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
- Gian Stevens
- Gian_Stevens
- 1 mth ago
- 11
- 4
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

User behaviour data in Trengo Analytics

Being able to see who is in a contact group

More elaborate voice statistics/reports

Option to see the attachment without downloading (Preview)

More Quick Reply Customization

CSAT toevoegen aan de chat

Integromat integration?

Being able to send direct notifications to Trengo iOS/Android app

Being able to use the Voice channel in rules

Website widget language

WhatsApp Business API Product Message Support

Fixing Phone Number Formatting So Profiles Work

Order integration display most recent

Flowbot can transfer to Chatbot (and vice versa)... (OR do not require Flowbot to always have a button/action!)

Display a the link/information from Facebook in Trengo when a user clicks the "Whatsapp" button in a post.

Assign a chatbot after a rule

Tags for help center articles

Customer GSM Number permission

Different notification

Reports section improvements

Save a custom report

Sort "Profile contact moments" on showed date

Widget greetings activate based on URL as user browses between different URLs

Filter on specific dates chats/emails

User roles/permissions within admin area

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