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3
First customer contact
Hi, We would like to request the feauture to set a user as first customer contact. When a user in Trengo is assigned as first customer contact, he or she will receive all incoming calls and messages.…
Jeroen Bongers
Jeroen_Bongers
7 mths ago
1
reply
18
3
Charlotte Beenen
7 mths ago
Ideas
1
Auto assign tickets based on profiles
Hi, Within a profile we have different contacts. When we are helping a customer with an issue, often multiple contacts of one profile ( company ) contact us.…
Jeroen Bongers
Jeroen_Bongers
7 mths ago
1
reply
14
1
Charlotte Beenen
7 mths ago
Ideas
3
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
Jeroen Bongers
Jeroen_Bongers
7 mths ago
3
replies
24
3
Julian Pohl
5 mths ago
Ideas
1
Change usernames and passwords for my employees
"As the owner of a Trengo environment, I would like to be able to change usernames and passwords for my employees, so that new colleagues can reuse existing Trengo licenses/history with their own…
Rogier van den Berg
Rogier_van_den_Berg
7 mths ago
1
reply
9
1
Charlotte Beenen
7 mths ago
Ideas
0
Ability to build trengo chat into mobile application
It would be good to have the ability to build trengo chat into mobile application
Stephen King
Stephen_King
7 mths ago
1
reply
6
Charlotte Beenen
7 mths ago
Ideas
0
Option to send emails from same ticket as call ticket
Right now, when we get a call and we need to send an email to the customer, we need to start a new conversation. This means an extra ticket and polution of the reports.…
Helpdesk Qfact
Helpdesk_Qfact
8 mths ago
1
reply
5
Charlotte Beenen
7 mths ago
Ideas
0
Option to set standard outgoing phonenumber
We would like to be able to choose which phone number should always be used for outgoing calls - unless we manually choose a different number. It would be prefferable if this could be set per user.
Helpdesk Qfact
Helpdesk_Qfact
8 mths ago
2
replies
7
Joey Caisse
5 mths ago
Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
Alec Nijssen
Alec_Nijssen
7 mths ago
1
reply
14
6
Charlotte Beenen
7 mths ago
Ideas
0
Profiles filter in Reports
Hello! I would like to suggest a Profiles and Contact Groups Reports. It should be a matter of adding some more filters to the same reports Trengo already have.…
Cmind
Cmind
8 mths ago
1
reply
5
Charlotte Beenen
8 mths ago
Ideas
0
Prevent accidental deletion of your Flowbot
It happened to me without noticing: i accidentally deleted my flowbot To create a flowbot you have to manually save a lot, often you get an error message which you need to debug.…
Jules
Jules_van_Leeuwaarden
8 mths ago
1
reply
9
Charlotte Beenen
8 mths ago
Ideas
0
New rule when an outbound e-mail occur, put an e-mail in BCC automatically
Hi Trengo, We would like to have a new rule that every time we send an e-mail, Trengo puts an e-mail in bcc automatically. Thank you. Regards,
Aniol Rodriguez
Aniol_Rodriguez
8 mths ago
4
replies
11
Aniol Rodriguez
8 mths ago
Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
Hogeschool Windesheim
Hogeschool_Windesheim
8 mths ago
2
replies
13
1
Hogeschool Windesheim
5 mths ago
Ideas
2
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
Peter Batenburg
Peter_Batenburg
8 mths ago
3
replies
9
2
Charlotte Beenen
8 mths ago
Ideas
0
"Answered ticket" as timestamp in reporting export
Currently, there are only two possible timestamps per entry: "Ticket created" and "Ticket closed" in the export. Is it possible to add another timestamp here with "Ticket answered"?
Simon Viertel
Simon_Viertel
8 mths ago
3
replies
8
Charlotte Beenen
7 mths ago
Ideas
0
Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.…
Simon Viertel
Simon_Viertel
8 mths ago
3
replies
9
Charlotte Beenen
7 mths ago
Ideas
1
Giphy in rules
When livechatting in Trengo you can use Giphys. It would be great to have this function within the "rule" options. So when you need to generate a smile at the visitors face you can you a Giphy.…
Vincent Vorster
Vincent_Vorster
8 mths ago
1
reply
6
1
Charlotte Beenen
8 mths ago
Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
Tim Asklöf
Tim_Asklof
8 mths ago
1
reply
10
1
Charlotte Beenen
8 mths ago
Ideas
4
Whatsapp Improvements (important)
There are multiple things that are not really working properly with the Whatsapp template implementation. First thing that is the most important thing.…
Ryon Mereboer
Product owner / Developer
Ryon_Mereboer
8 mths ago
3
replies
67
4
Ryon Mereboer
7 mths ago
Ideas
1
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
Danny Vaessens
Danny_Vaessens
8 mths ago
1
reply
5
1
Charlotte Beenen
8 mths ago
Ideas
2
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
Johannes Mahr
Consumer Center Manager
johannes
8 mths ago
1
reply
12
2
Charlotte Beenen
8 mths ago
Ideas
1
Show a 'new message' bullet on Inbox (same as on Team Chat)
We would love to see a notification bullet on Inbox, in the same way as it currently is on Team Chat. Thanks!
Lars Roubroeks
Lars_Roubroeks
8 mths ago
1
reply
7
1
Charlotte Beenen
8 mths ago
Ideas
0
Improve the error handling in case of message couldn't be send.
Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications.…
Erwin Lang
Erwin_Lang
8 mths ago
1
reply
11
Charlotte Beenen
8 mths ago
Ideas
3
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
Dennis Rosenbaum
Dennis_Rosenbaum
8 mths ago
2
replies
14
3
Liesbeth Scharp
5 mths ago
Ideas
0
Umlauts (ÄÜÖ) in domains
As Umlauts are possible to be in a domain, (example Flüge.de) there also exist email addresses with these (example info@flüge.de). Unfortunately currently Trengo doesn't support for Umlauts to be…
Sascha Wendt
Sascha_Wendt
8 mths ago
1
reply
4
Charlotte Beenen
8 mths ago
Ideas
1
Schedule massive templates 500 per date and hour
It will be great if I can send Templates up to 500 of my clients, as well as schedule the delivery by the most convenient date and time, Trengo must be at the forefront
Mario Zazueta
Mario_Zazueta
8 mths ago
3
replies
14
1
Charlotte Beenen
8 mths ago
Ideas
1
2
3
4
5
24
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