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0
Multiple attatchments
Option to add multiple attatchments to a message.
Ben
Ben.3
1 mth ago
1
reply
6
Daniela Backman
1 mth ago
Ideas
1
Activate Flowbot outside business hours (without a Rule)
We think there should be an option to have a Flowbot become active after business hours. At this point it's only possible to make him respond after a visitor sends a message.…
Boy Brabander
Owner
Boy_Brabander
1 mth ago
3
replies
4
1
Charlotte Beenen
1 mth ago
Ideas
1
Reports - make it possible to standardize own reports
in stead of having to select the same fields 4 times a day.. And also make it possible to automate / schedule them and receive them in your inbox on specific times :)
Anouk Smit
Anouk_Smit
1 mth ago
1
reply
6
1
Charlotte Beenen
1 mth ago
Ideas
0
Notification for calls in the queue
We are working with a admin paneel and open order folders the view files of our customers. So then we not have visible have the app.trengo.com screen. If the are calls waiting in the queue you don't…
Marijn Rabelink
Marijn_Rabelink
1 mth ago
1
reply
11
Charlotte Beenen
1 mth ago
Ideas
0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
Russell Hammond
Russell_Hammond
1 mth ago
3
replies
8
Charlotte Beenen
1 mth ago
Ideas
0
Is it possible to have the sender field empty for a new message, or to have a specific e-mail preset?
It would be wonderful, when we can have an empty field in the sender-adress-field when we start a new message.
Manuela Lipnik
Manuela_Lipnik
1 mth ago
1
reply
2
Charlotte Beenen
1 mth ago
Ideas
0
Secure mail / Secure attachment
We would like to have secure mail. So we would like an attachment to the mail so that the recipient cannot open it just like that. But for this he must first identify himself as the correct…
Linda Vleugels
Linda_Vleugels
1 mth ago
1
reply
10
Daniela Backman
1 mth ago
Ideas
2
go down to the next line in mobile app
when pressing the " enter key " while writing a message in the mobile application, the cursor should go down to the next line. instead at the moment it sends the message,…
Michael Gintzburg
Michael_Gintzburg
2 mths ago
1
reply
6
2
Daniela Backman
1 mth ago
Ideas
2
Add options for url in flowbot
I would like to see some sort of button for url's in the flowbot. By clicking on the button you will get redirected to the url. With an additional option to open url in same tab or new tab.
Janneke de Graaff
Janneke_de_Graaff
2 mths ago
1
reply
9
2
Daniela Backman
1 mth ago
Ideas
0
Change text color website widget
It would be great if we can change the text color in the website widget.
Dante6
Dante6
2 mths ago
1
reply
9
Daniela Backman
2 mths ago
Ideas
2
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
Jelle Breuer
Jelle_Breuer
2 mths ago
4
replies
18
2
Charlotte Beenen
12 days ago
Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
Astrid Arts
Astrid_Arts
2 mths ago
1
reply
4
1
Daniela Backman
2 mths ago
Ideas
2
Schedule trigger on Widget Automation
Hi there, We would like to have the possibility to choose specific hours within our business hours, so we can have the trigger visible only for a selected period of time.
Josue
Josue
2 mths ago
1
reply
8
2
Daniela Backman
2 mths ago
Ideas
2
New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right…
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
2 mths ago
1
reply
7
2
Daniela Backman
2 mths ago
Ideas
1
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
Amrish
a_g
2 mths ago
3
replies
21
1
Daniela Backman
2 mths ago
Ideas
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
2 mths ago
1
reply
14
Daniela Backman
2 mths ago
Ideas
1
Upload files/images in website widget
It would be great if our customers could upload files or images directly in the website widget. This can currently only be done via a live chat, whilst I would like this to be possible for offline…
Jessica Gajadien
Jessica_Gajadien
2 mths ago
1
reply
9
1
Daniela Backman
2 mths ago
Ideas
1
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
Josue
Josue
2 mths ago
1
reply
13
1
Daniela Backman
2 mths ago
Ideas
Answered
Answered
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
Maartje van Soest
Maartje_van_Soest
2 mths ago
1
reply
7
Daniela Backman
2 mths ago
Ideas
0
Agents / supervisors / contentmanager should be able to edit quickreply’s
Now only with super admins can create/edit quick reply’s. It would be so helpfull if agents, supervisors, contentmanagers can create/edit their own quickreply’s.
Jules
Jules_van_Leeuwaarden
2 mths ago
2
replies
5
Eric van Wenkop
2 mths ago
Ideas
0
Default reminder time and dates
As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming…
Amrish
a_g
2 mths ago
1
reply
8
Daniela Backman
2 mths ago
Ideas
1
Search knowledge center / help center through flowbot
It would be great if we could search through the knowledge base using the flowbot to make it more intelligent. One of the bottlenekcs I see is that we have to keep all the information up to date…
Arjan Peters
Arjan_Peters
3 mths ago
3
replies
8
1
Charlotte Beenen
1 mth ago
Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
Jordi Torrijos
Jordi_Torrijos
3 mths ago
1
reply
8
1
Charlotte Beenen
2 mths ago
Ideas
0
Changing the colour of your icon
It would be a nice feature if you could change the background colour of the icon with the first letter of your name. We have multiple colleagues with the same initial,…
Joy van der Zanden
Joy_van_der_Zanden
3 mths ago
1
reply
10
Charlotte Beenen
2 mths ago
Ideas
0
Date as user input in flowbot
Would it be possible to add the "date format" as user input for the flowbot? It's something which would be really helpful for us as customer representatives because we work alot with dates.…
Arjan Peters
Arjan_Peters
3 mths ago
2
replies
9
Arjan Peters
2 mths ago
Ideas
1
2
3
4
5
22
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