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3
First customer contact
Hi, We would like to request the feauture to set a user as first customer contact. When a user in Trengo is assigned as first customer contact, he or she will receive all incoming calls and messages.…
- Jeroen Bongers
- Jeroen_Bongers
- 7 mths ago
- 1 reply
- 18
- 3
- Charlotte Beenen7 mths ago
- Ideas
1
Auto assign tickets based on profiles
Hi, Within a profile we have different contacts. When we are helping a customer with an issue, often multiple contacts of one profile ( company ) contact us.…
- Jeroen Bongers
- Jeroen_Bongers
- 7 mths ago
- 1 reply
- 14
- 1
- Charlotte Beenen7 mths ago
- Ideas
3
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
- Jeroen Bongers
- Jeroen_Bongers
- 7 mths ago
- 3 replies
- 24
- 3
- Julian Pohl5 mths ago
- Ideas
1
Change usernames and passwords for my employees
"As the owner of a Trengo environment, I would like to be able to change usernames and passwords for my employees, so that new colleagues can reuse existing Trengo licenses/history with their own…
- Rogier van den Berg
- Rogier_van_den_Berg
- 7 mths ago
- 1 reply
- 9
- 1
- Charlotte Beenen7 mths ago
- Ideas
0
Ability to build trengo chat into mobile application
It would be good to have the ability to build trengo chat into mobile application
- Stephen King
- Stephen_King
- 7 mths ago
- 1 reply
- 6
- Charlotte Beenen7 mths ago
- Ideas
0
Option to send emails from same ticket as call ticket
Right now, when we get a call and we need to send an email to the customer, we need to start a new conversation. This means an extra ticket and polution of the reports.…
- Helpdesk Qfact
- Helpdesk_Qfact
- 8 mths ago
- 1 reply
- 5
- Charlotte Beenen7 mths ago
- Ideas
0
Option to set standard outgoing phonenumber
We would like to be able to choose which phone number should always be used for outgoing calls - unless we manually choose a different number. It would be prefferable if this could be set per user.
- Helpdesk Qfact
- Helpdesk_Qfact
- 8 mths ago
- 2 replies
- 7
- Joey Caisse5 mths ago
- Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
- Alec Nijssen
- Alec_Nijssen
- 7 mths ago
- 1 reply
- 14
- 6
- Charlotte Beenen7 mths ago
- Ideas
0
Profiles filter in Reports
Hello! I would like to suggest a Profiles and Contact Groups Reports. It should be a matter of adding some more filters to the same reports Trengo already have.…
- Cmind
- Cmind
- 8 mths ago
- 1 reply
- 5
- Charlotte Beenen8 mths ago
- Ideas
0
Prevent accidental deletion of your Flowbot
It happened to me without noticing: i accidentally deleted my flowbot To create a flowbot you have to manually save a lot, often you get an error message which you need to debug.…
- Jules
- Jules_van_Leeuwaarden
- 8 mths ago
- 1 reply
- 9
- Charlotte Beenen8 mths ago
- Ideas
0
New rule when an outbound e-mail occur, put an e-mail in BCC automatically
Hi Trengo, We would like to have a new rule that every time we send an e-mail, Trengo puts an e-mail in bcc automatically. Thank you. Regards,
- Aniol Rodriguez
- Aniol_Rodriguez
- 8 mths ago
- 4 replies
- 11
- Aniol Rodriguez8 mths ago
- Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 8 mths ago
- 2 replies
- 13
- 1
- Hogeschool Windesheim5 mths ago
- Ideas
2
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
- Peter Batenburg
- Peter_Batenburg
- 8 mths ago
- 3 replies
- 9
- 2
- Charlotte Beenen8 mths ago
- Ideas
0
"Answered ticket" as timestamp in reporting export
Currently, there are only two possible timestamps per entry: "Ticket created" and "Ticket closed" in the export. Is it possible to add another timestamp here with "Ticket answered"?
- Simon Viertel
- Simon_Viertel
- 8 mths ago
- 3 replies
- 8
- Charlotte Beenen7 mths ago
- Ideas
0
Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.…
- Simon Viertel
- Simon_Viertel
- 8 mths ago
- 3 replies
- 9
- Charlotte Beenen7 mths ago
- Ideas
1
Giphy in rules
When livechatting in Trengo you can use Giphys. It would be great to have this function within the "rule" options. So when you need to generate a smile at the visitors face you can you a Giphy.…
- Vincent Vorster
- Vincent_Vorster
- 8 mths ago
- 1 reply
- 6
- 1
- Charlotte Beenen8 mths ago
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 8 mths ago
- 1 reply
- 10
- 1
- Charlotte Beenen8 mths ago
- Ideas
4
Whatsapp Improvements (important)
There are multiple things that are not really working properly with the Whatsapp template implementation. First thing that is the most important thing.…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 8 mths ago
- 3 replies
- 67
- 4
- Ryon Mereboer7 mths ago
- Ideas
1
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
- Danny Vaessens
- Danny_Vaessens
- 8 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen8 mths ago
- Ideas
2
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
- Johannes Mahr
- Consumer Center Manager
- johannes
- 8 mths ago
- 1 reply
- 12
- 2
- Charlotte Beenen8 mths ago
- Ideas
1
Show a 'new message' bullet on Inbox (same as on Team Chat)
We would love to see a notification bullet on Inbox, in the same way as it currently is on Team Chat. Thanks!
- Lars Roubroeks
- Lars_Roubroeks
- 8 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen8 mths ago
- Ideas
0
Improve the error handling in case of message couldn't be send.
Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications.…
- Erwin Lang
- Erwin_Lang
- 8 mths ago
- 1 reply
- 11
- Charlotte Beenen8 mths ago
- Ideas
3
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 8 mths ago
- 2 replies
- 14
- 3
- Liesbeth Scharp5 mths ago
- Ideas
0
Umlauts (ÄÜÖ) in domains
As Umlauts are possible to be in a domain, (example Flüge.de) there also exist email addresses with these (example info@flüge.de). Unfortunately currently Trengo doesn't support for Umlauts to be…
- Sascha Wendt
- Sascha_Wendt
- 8 mths ago
- 1 reply
- 4
- Charlotte Beenen8 mths ago
- Ideas
1
Schedule massive templates 500 per date and hour
It will be great if I can send Templates up to 500 of my clients, as well as schedule the delivery by the most convenient date and time, Trengo must be at the forefront
- Mario Zazueta
- Mario_Zazueta
- 8 mths ago
- 3 replies
- 14
- 1
- Charlotte Beenen8 mths ago
- Ideas

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