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25
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
26
replies
187
25
W B
1 yr ago
Ideas
Completed
Completed
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
3 yrs ago
4
replies
128
4
Charlotte Beenen
2 yrs ago
Ideas
6
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
Dennis Wilms
Dennis_Wilms
3 yrs ago
3
replies
142
6
Alvertos Iskinatzis
1 yr ago
Ideas
Planned
Planned
6
Missing message-count in Weergaven-section
The Inbox-overview shows the number of tickets for Kanalen, Labels and Gebruikers. But for Weergaven no numbers are shown.
Robin Dommisse
Robin_Dommisse
3 yrs ago
7
replies
47
6
Danielle Hoefnagels
1 yr ago
Ideas
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
Mark Tijssen
Mark_Tijssen
3 yrs ago
19
replies
339
15
Sebastiaan Brouwers
1 yr ago
Ideas
Completed
Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
160
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
2
replies
23
2
Charlotte Beenen
3 yrs ago
Ideas
Completed
Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
Ellemiek
Ellemiek
3 yrs ago
2
replies
157
6
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
3
Salesforce Integration
Connecting Trengo with Salesforce in order to exchange customer information between your inbox and your CRM.
Charlotte Beenen
Product Support Specialist
charlotte_trengo
3 yrs ago
45
3
Ideas
11
About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
7 mths ago
631
11
Ideas
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