How to enable Javascript

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25
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 187
- 25
- W B1 yr ago
- Ideas
- Completed
- Completed
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 yrs ago
- 4 replies
- 128
- 4
- Charlotte Beenen2 yrs ago
- Ideas
6
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 3 yrs ago
- 3 replies
- 142
- 6
- Alvertos Iskinatzis1 yr ago
- Ideas
- Planned
- Planned
6
Missing message-count in Weergaven-section
The Inbox-overview shows the number of tickets for Kanalen, Labels and Gebruikers. But for Weergaven no numbers are shown.
- Robin Dommisse
- Robin_Dommisse
- 3 yrs ago
- 7 replies
- 47
- 6
- Danielle Hoefnagels1 yr ago
- Ideas
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 3 yrs ago
- 19 replies
- 339
- 15
- Sebastiaan Brouwers1 yr ago
- Ideas
- Completed
- Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 160
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 2 replies
- 23
- 2
- Charlotte Beenen3 yrs ago
- Ideas
- Completed
- Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
- Ellemiek
- Ellemiek
- 3 yrs ago
- 2 replies
- 157
- 6
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
3
Salesforce Integration
Connecting Trengo with Salesforce in order to exchange customer information between your inbox and your CRM.
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 45
- 3
- Ideas
11
About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- 631
- 11
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Inserting quick reply where the cursor is

Hide chat completely (in widget) when offline

extra info in offline chat form

Missing message-count in Weergaven-section

Google Analytics Integration

More detailed data

Export statistic "First response time"

Internal Phone Calls

Salesforce Integration

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