How to enable Javascript

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8
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 8 replies
- 56
- 8
- Desiree van den Hoogen1 mth ago
- Ideas
- In review
- In review
3
Rollen zelf kunnen aanpassen
Hi, Mij lijkt het erg handig dat je zelf de rollen kan aanmaken met wie welke rechten krijgt. Zodat je bijvoorbeeld kan instellen dat een Supervisor ook rapporten kan bekijken.…
- Dennis van Echtelt
- Dennis_van_Echtelt
- 1 mth ago
- 5
- 3
- Ideas
1
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
- Helio Freitas
- Helio_Freitas
- 1 mth ago
- 1 reply
- 7
- 1
- Helio Freitas1 mth ago
- Ideas
2
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- 2 replies
- 11
- 2
- Eduard1 mth ago
- Ideas
1
Difference between the open and "pending" tickets by color.
Hi ! 👋 It would be a good idea to make a distinction more clear by color between the open and "pending" tickets. Currently, we only can see if one ticket is open through the round icon green,…
- Sara Gomes
- Sara_Gomes
- 1 mth ago
- 2 replies
- 17
- 1
- Sara Gomes1 mth ago
- Ideas
3
Possibility to increase and decrease the vertical bars on the side
Hi 👋 It would be great to have the possibility to increase and decrease the vertical bars on the side. Thanks!
- Sara Gomes
- Sara_Gomes
- 1 mth ago
- 4 replies
- 14
- 3
- Sara Gomes1 mth ago
- Ideas
1
Password protected help center in widget
At this moment it is not possible to add a password protected help center in a widget. You can choose the channel, but the widget remains empty. This particular widget is only available in a…
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- 1 reply
- 4
- 1
- Tamara Berner1 mth ago
- Ideas
3
Quick reply-menu
Hello! Is it possible to make the menu of the quick replies (in e-mails) bigger? Now, the quick replies are not shown very well and sometimes you have to guess which quick reply you need.…
- Vincent de Poorter
- Vincent_de_Poorter
- 1 mth ago
- 1 reply
- 10
- 3
- Tamara Berner1 mth ago
- Ideas
1
Being able to send Voice notes through Trengo
Hello Trengo community, got a suggestion for being able to reply with voice notes through WhatsApp Business. A lot of our customers look for detailed explanations of our products/services and ask us…
- Khaled Abualnadi
- Khaled_Abualnadi
- 2 mths ago
- 1 reply
- 6
- 1
- Tamara Berner1 mth ago
- Ideas
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 1 mth ago
- 2 replies
- 3
- 1
- Paul Bergsma1 mth ago
- Ideas
1
Counter Twitter and Facebook during typing message
Hi, There is a character limit for Twitter and Facebook messages (Facebook is strange by the way: on Facebook.com there is no limit!). In Twitter/Tweetdeck there is a counter so you can see how many…
- Taaladviesdienst Onze Taal
- Taaladviesdienst_Onze_Ta
- 1 mth ago
- 1 reply
- 1
- 1
- Tamara Berner1 mth ago
- Ideas
2
Create a search URL
Implement something like: https://app.trengo.eu/tickets?s=John That takes you to a search results page for tickets that have the word "John"
- John Parker
- John_Parker
- 2 mths ago
- 2 replies
- 9
- 2
- John Parker1 mth ago
- Ideas
3
Show more than 4 quick replies
Using the quick answers menu makes it easier to display more than the first 4 sentences. It makes scrolling much faster when the pop-up menu shows more quick answers (the search function isn't…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 mth ago
- 1 reply
- 6
- 3
- Tamara Berner1 mth ago
- Ideas
1
Move browser-focus to website-widget on TAB+ENTER
For accessibility-purposes, it's important that websites are as accessible as possible. Some people are required to ónly using their keyboards and are less able to accurately use a mouse.…
- Jaap Meijer
- Jaap_Meijer
- 1 mth ago
- 1 reply
- 5
- 1
- Tamara Berner1 mth ago
- Ideas
0
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 mth ago
- 1 reply
- 4
- Tamara Berner1 mth ago
- Ideas
1
Multiple language Quick Replies
It would be nice if we could translate Quick replies to different languages in the same way it works with help Center Articles. This makes it much easier to manage our quick replies.
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 mth ago
- 1 reply
- 5
- 1
- Tamara Berner1 mth ago
- Ideas
5
Quick reply per team
We would like the possibility to add quick replies per team. Otherwise the list would be incredibly long. Also it would be nice to have the possibility to add a variable like teamname in a quick…
- Desiree van den Hoogen
- DGN retail
- DGN_retail
- 2 mths ago
- 2 replies
- 10
- 5
- Tamara Berner1 mth ago
- Ideas
4
Search on custom fields
Allow custom fields to be searched . For example if custom field is used to save an order id it would be very useful to be able to search that.
- Steven Van Wichelen
- Steven_Van_Wichelen
- 1 mth ago
- 1 reply
- 8
- 4
- Tamara Berner1 mth ago
- Ideas
1
Create More Filters Options
Hi ! 👋 Create more Filters options at the moment we only have the options to filter the tickets for new/old tickets. Trengo could have more options, for example, include labels, pending tickets,…
- Sara Gomes
- Sara_Gomes
- 1 mth ago
- 1 reply
- 5
- 1
- Tamara Berner1 mth ago
- Ideas
0
Open a ticket in a new TAB
Hi! 👋 It would be a good idea to have the possibility to open a ticket in a new TAB. Thanks! Have a nice day.
- Sara Gomes
- Sara_Gomes
- 1 mth ago
- 1 reply
- 5
- Tamara Berner1 mth ago
- Ideas
0
Log of when users are logging in and out
A real-time record of when the users log-in and out of the platform would make for a great tool to keep track of the agents schedule & log-in/log-out times.
- Allan Luna
- Allan_Luna
- 1 mth ago
- 1 reply
- 3
- Tamara Berner1 mth ago
- Ideas
2
Volume adjustable on voice
It would be userfriendly if the volume on voice would be adjustable. Compared to most programs with sound the volume of Trengo Voice is louder. In order to lower the probability of hearing-damage I…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 mth ago
- 1 reply
- 3
- 2
- Tamara Berner1 mth ago
- Ideas
0
Hide close icon in the header option
Why not hide the close icon in the widgets? We know Trengo has an option for hide the header (with everything). But somethig like below would be a good idea for mobile apps with embedded code.…
- Helio Freitas
- Helio_Freitas
- 1 mth ago
- 1 reply
- 6
- Tamara Berner1 mth ago
- Ideas
2
Force 2FA for all users
Would be great to have an option to force all users to setup 2FA.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 mths ago
- 1 reply
- 5
- 2
- Tamara Berner1 mth ago
- Ideas
0
possibility to forward call to various phonenumbers during breaktime
love to have the possibility to forward Voice to different phonenumbers during break time. When checking the settings it is only possible to do so after businesshours and not during.…
- Elvira
- Elvira
- 2 mths ago
- 1 reply
- 5
- Tamara Berner1 mth ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

More variety in accessibility for Users

Rollen zelf kunnen aanpassen

Help Center Translation Strings

Context sensitive help center widget

Difference between the open and "pending" tickets by color.

Possibility to increase and decrease the vertical bars on the side

Password protected help center in widget

Quick reply-menu

Being able to send Voice notes through Trengo

Move articles to new help center

Counter Twitter and Facebook during typing message

Create a search URL

Show more than 4 quick replies

Move browser-focus to website-widget on TAB+ENTER

Preferred language for all channels

Multiple language Quick Replies

Quick reply per team

Search on custom fields

Create More Filters Options

Open a ticket in a new TAB

Log of when users are logging in and out

Volume adjustable on voice

Hide close icon in the header option

Force 2FA for all users

possibility to forward call to various phonenumbers during breaktime

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