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4
Show number of tickets per team
Hello! We work with different teams in our Trengo account. in the left menu the teams overview is the only part that doesnt show how much tickets are open per team.…
- Miran Cosic
- Miran_Cosic
- 7 mths ago
- 3 replies
- 24
- 4
- Ayush2 mths ago
- Ideas
4
Bolding on folder name when got new message
It would be very useful to have global "on/off" option "Bold the name of folder when receiving new message". When you would like to check if there is new message in eg.…
- Marcin Wesołowski
- Marcin_Wesolowski
- 2 mths ago
- 10
- 4
- Ideas
0
Add internal to-dos with Quick replies
For most quick replies an agent need to follow a procedure/todo (e.g. cancel order, change address, etc). Please make it possible to add an internal todo with a quick reply.…
- Remon
- Remon.1
- 3 mths ago
- 3
- Ideas
0
Chat reply e-mail sender name is generic
When the person we're chatting with goes offline, an e-mail is sent when we reply, if it was supplied by them. The name of the e-mail sender is the name of the agent assigned to the chat,…
- Mark Zijlstra
- Mark_Zijlstra
- 3 mths ago
- 6
- Ideas
3
Add the feature "Your position in queue is: ..." for callers in queue
The most frustrating thing for a caller is when they are put into a queue. What makes this a little less worse is when you know what your position in the queue is.…
- A T
- A_T
- 3 mths ago
- 4
- 3
- Ideas
0
Search attachments in the Helpcenter
Include attachment titles in the search results.
- Sebastiaan Viezee
- Sebastiaan_Viezee
- 3 mths ago
- 3
- Ideas
1
Being able to teach the flowbot your companies order number values
If you want to verify/track orders through the flowbot by using the API connections Trengo flowbot won't recognize the value that's being send. Because of this there can be no fallback message or…
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 5
- 1
- Ideas
1
Flowbot needs to recognize zip codes
We ask zip code for verification. Customers will often just type something else and because the flowbot doesn't recognize zip codes the API connection fails because the zip code isn't correct.
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 2
- 1
- Ideas
0
New rule: Automatically add time in timelog
Please add a rule that automatically adds X minutes/hours when, for example, you open a ticket or respond to a ticket.
- Daniel Ohlsson
- Daniel_Ohlsson
- 3 mths ago
- 2
- Ideas
0
Request for Change (RFC) tab so that anyone within your organisation can request improvements from the admin
RFC's are widely used to improve systems and organisations. It would be nice to have a section where RFC's can be used within Trengo.
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 4
- Ideas
1
View members of contact groups
View the people you have added to a contact group.
- Leonie Smit
- Leonie_Smit
- 3 mths ago
- 4
- 1
- Ideas
0
Spellcheck
I use the spellcheck all the time on the browser version (and in Microsoft etc) but nothing seems to work for the desktop app. I'd love to be using that but can't without one to pick up potential…
- Tim B
- Tim_B
- 3 mths ago
- 4
- Ideas
3
Integrated translation.
It would be nice if Trengo would add an integrated translation button to instantly translate messages with one click. Instead of copying and pasting via Google, which of course takes a bit of time.…
- Even Karjakoos
- Customer Support Representative
- Even_Karjakoos
- 3 mths ago
- 10
- 3
- Ideas
6
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
- Jonathan
- Jonathan
- 10 mths ago
- 4 replies
- 33
- 6
- Tamara Berner3 mths ago
- Ideas
3
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
- Jeroen Bongers
- Jeroen_Bongers
- 9 mths ago
- 2 replies
- 25
- 3
- Hans Willems3 mths ago
- Ideas
2
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 6 replies
- 30
- 2
- Martin Svendsen3 mths ago
- Ideas
- Not planned
- Not planned
7
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 9 mths ago
- 4 replies
- 34
- 7
- Martin Svendsen3 mths ago
- Ideas
6
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 8 mths ago
- 4 replies
- 17
- 6
- Martin Svendsen3 mths ago
- Ideas
11
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 5 replies
- 47
- 11
- Martin Svendsen3 mths ago
- Ideas
1
Being able to reply to a specific piece of text in a chat.
Just like the "quote" function in skype. It would sometimes be handy to reply to a specific piece of text that's been written in the chat.
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 2
- 1
- Ideas
3
Open help center articles in new browser tab
Our clients have fed back to us that they sometimes want to expand the help centre widget by opening an article into its own browser tab or window. This is because longer articles are easier to read…
- Mark Walls
- Mark_Walls
- 10 mths ago
- 7 replies
- 17
- 3
- Mark Walls3 mths ago
- Ideas
1
Language data from browser
Hey, I know that Trengo is defining the customer langauge data from the browser (Chrome and such) language itself. For multi langual companies, such as ours,…
- Robbert Meijer
- Robbert_Meijer
- 3 mths ago
- 3
- 1
- Ideas
4
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 1 yr ago
- 9 replies
- 106
- 4
- Ahmed Shoulkami3 mths ago
- Ideas
- In review
- In review
1
Edit/Delete Chat Messages
It would be great to be able to edit and delete a chat message inside a website widget. Sometimes we type something wrong or send something too early.
- Mark Walls
- Mark_Walls
- 3 mths ago
- 3
- 1
- Ideas
1
ClickUp Integration
It would be great if we could create and connect a task in ClickUp from Trengo. When we get a bug report we could send it to the right ClickUp board so it can be planned.…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 2 replies
- 13
- 1
- Eduard3 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Show number of tickets per team

Bolding on folder name when got new message

Add internal to-dos with Quick replies

Chat reply e-mail sender name is generic

Add the feature "Your position in queue is: ..." for callers in queue

Search attachments in the Helpcenter

Being able to teach the flowbot your companies order number values

Flowbot needs to recognize zip codes

New rule: Automatically add time in timelog

Request for Change (RFC) tab so that anyone within your organisation can request improvements from the admin

View members of contact groups

Spellcheck

Integrated translation.

The Ideal Combination of Chat with Helpcenter!

Auto forward voice calls to your phone

Blank line when enter in e-mail

Open tracking

Skip to next message when previous message is closed

Offer option to change default setting to "Send & Close" instead of "Send"

Being able to reply to a specific piece of text in a chat.

Open help center articles in new browser tab

Language data from browser

Add Instagram Direct Messaging to channels?

Edit/Delete Chat Messages

ClickUp Integration

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