How to enable Javascript

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15
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 1 yr ago
- 10 replies
- 82
- 15
- Charlotte Beenen2 mths ago
- Ideas
3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- 4 replies
- 47
- 3
- Charlotte Beenen2 mths ago
- Ideas
2
Show the amount of new tickets in the sidebar for teams
I would love to be able to view the amount of new tickets that I have in the sidebar of our teams All other inboxes/labels/personal/channels do have such number, but the teams don't.
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 3 mths ago
- 5 replies
- 24
- 2
- Charlotte Beenen2 mths ago
- Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 mths ago
- 5 replies
- 32
- 4
- Mario Zazueta2 mths ago
- Ideas
1
Schedule massive templates 500 per date and hour
It will be great if I can send Templates up to 500 of my clients, as well as schedule the delivery by the most convenient date and time, Trengo must be at the forefront
- Mario Zazueta
- Mario_Zazueta
- 2 mths ago
- 3 replies
- 14
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen2 mths ago
- Ideas
2
Overview in total amount of reminders, not only your own reminders
It would be nice to have a good overview of the total amount of reminders, not only your own. Also it would be nice to have a look in specific reminders from a specific colleague to work in these…
- lizet
- lizet
- 8 mths ago
- 3 replies
- 17
- 2
- Hilde S.2 mths ago
- Ideas
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 127
- 7
- Aniol Rodriguez2 mths ago
- Ideas
- Completed
- Completed
3
Website widget language
Hi there, Our organization has a multilingual website using a multilingual website widget (English, French, Spanish). Currently, the website widget language is determined by the visitor's browser…
- Pedro Zurbach
- Pedro_Zurbach
- 8 mths ago
- 4 replies
- 16
- 3
- Charlotte Beenen2 mths ago
- Ideas
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 3 yrs ago
- 12 replies
- 290
- 14
- Ahmed Shoulkami2 mths ago
- Ideas
- Planned
- Planned
1
Giphy in rules
When livechatting in Trengo you can use Giphys. It would be great to have this function within the "rule" options. So when you need to generate a smile at the visitors face you can you a Giphy.…
- Vincent Vorster
- Vincent_Vorster
- 2 mths ago
- 1 reply
- 4
- 1
- Charlotte Beenen2 mths ago
- Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
- Robbie de Gier
- Robbie_de_Gier
- 5 mths ago
- 2 replies
- 18
- Touran Weda2 mths ago
- Ideas
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 1 yr ago
- 4 replies
- 65
- 3
- Charlotte Beenen2 mths ago
- Ideas
- Completed
- Completed
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 10 mths ago
- 2 replies
- 10
- 4
- Charlotte Beenen2 mths ago
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 2 mths ago
- 1 reply
- 9
- 1
- Charlotte Beenen2 mths ago
- Ideas
4
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 10 replies
- 71
- 4
- Eduard2 mths ago
- Ideas
0
Improve the error handling in case of message couldn't be send.
Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications.…
- Erwin Lang
- Erwin_Lang
- 2 mths ago
- 1 reply
- 7
- Charlotte Beenen2 mths ago
- Ideas
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 253
- 19
- Charlotte Beenen2 mths ago
- Ideas
- In progress
- In progress
5
Telephone Pop-up Screen
Within most Voip solutions it is possible to answer phone calls from within a pop-up. This will open the Voip system. It would be great if this can be done from within the Trengo pop-up as well.
- Marieke van Pinxteren
- Marieke_van_Pinxteren
- 2 yrs ago
- 4 replies
- 36
- 5
- Charlotte Beenen2 mths ago
- Ideas
1
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
- Danny Vaessens
- Danny_Vaessens
- 2 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
- Johannes Mahr
- Consumer Center Manager
- johannes
- 2 mths ago
- 1 reply
- 6
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Show a 'new message' bullet on Inbox (same as on Team Chat)
We would love to see a notification bullet on Inbox, in the same way as it currently is on Team Chat. Thanks!
- Lars Roubroeks
- Lars_Roubroeks
- 2 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen2 mths ago
- Ideas
2
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 2 mths ago
- 1 reply
- 8
- 2
- Charlotte Beenen2 mths ago
- Ideas
0
Umlauts (ÄÜÖ) in domains
As Umlauts are possible to be in a domain, (example Flüge.de) there also exist email addresses with these (example info@flüge.de). Unfortunately currently Trengo doesn't support for Umlauts to be…
- Sascha Wendt
- Sascha_Wendt
- 2 mths ago
- 1 reply
- 3
- Charlotte Beenen2 mths ago
- Ideas
3
Creating a contact inside a Profile should be easier!!!!
As simple as that. When you create a profile you can add contacts (email, voice, whatsApp, facebook...) only when those contacts already exist on the system.…
- Alberto Blasco
- Alberto_Blasco
- 3 mths ago
- 1 reply
- 15
- 3
- Charlotte Beenen2 mths ago
- Ideas

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