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0
background color adjustable?
Hi, I would like to change the background color to a darker one, can you make this possible? thanks for your reply.
- Jacqueline
- Jacqueline
- 1 mth ago
- 1 reply
- 8
- Tamara BernerModerator1 mth ago
- Ideas
3
Send emails at a specific time / date
Send emails at a specific time / date. That you can select in Trengo at what time and date it must be sent. And Trengo it automatically sent on the date/time Best regards, Jordi
- Jordi Elitzer
- Jordi_Elitzer
- 2 mths ago
- 2 replies
- 18
- 3
- Tamara BernerModerator1 mth ago
- Ideas
- In review
- In review
6
Custom e-mail signature per user per channel (e-mail)
Some users work part-time, we'd like to add this in their e-mail signature. This will be a unique text per signature. With the current options this isn't possible.
- Robbin
- mgb
- 7 mths ago
- 6 replies
- 42
- 6
- Tamara BernerModerator1 mth ago
- Ideas
- Planned
- Planned
6
Scheduling auto-replies
It would be nice to schedule and plan Auto-replies in advance. This would be great for holidays for example, if you know in advance that the organization is closed during that period of time.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 7 mths ago
- 9 replies
- 68
- 6
- Tamara BernerModerator1 mth ago
- Ideas
- Planned
- Planned
2
Be able to copy articles between help centers
We have multiple brands and one help center for each brand. A lot of the articles are the same for the brands, so it would be great to be able to write an article and translations just once,…
- Mark Zijlstra
- Mark_Zijlstra
- 1 mth ago
- 2 replies
- 15
- 2
- Marijn Scholtus1 mth ago
- Ideas
0
See assigned tickets in 'Picked up' in stead of 'Picked up' for all users
View picked up tickets for specific users in the list under 'picked up' in a fixed display instead of applying filters again and again.
- Max Looman
- Max_Looman
- 1 mth ago
- 1 reply
- 5
- Tamara BernerModerator1 mth ago
- Ideas
0
Connection with CloudCTI
Our telephony provider works with CloudCTI. If Trengo has a connection with CloudCTI too as CRM, we can connect our phone system with the contacts of Trengo so that we see a name in stead of a…
- Max Looman
- Max_Looman
- 1 mth ago
- 1 reply
- 8
- Tamara BernerModerator1 mth ago
- Ideas
0
Synchronise sent tickets with sent map in Office365
When sending an e-mail to a person in Trengo, it shows up as assigned to [user]. It would be nice if we can see the sent e-mail in our Office365 environment in Sent Items so that everything is…
- Max Looman
- Max_Looman
- 1 mth ago
- 1 reply
- 4
- Tamara BernerModerator1 mth ago
- Ideas
1
Make user logged in/out status depend on active browser window
Since the messages towards customers in the chat depend on if the Trengo users are online or not, right now we have to be really careful and not forget to logout.…
- Marcel
- Marcel
- 5 mths ago
- 9 replies
- 29
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
Multilingual IVR support
Problem: our organization has to service customers speaking French (FR) and German (DE). We have 1 FR phone number and 1 DE/FR phone number. When customers call the FR phone number they hear the…
- Sergio Legrant
- Sergio_Legrant
- 2 mths ago
- 1 reply
- 9
- 1
- Tamara BernerModerator2 mths ago
- Ideas
2
The possibility of deleting a chat message after it already has been sent
We're missing the option to delete a chat message, after it already has been sent. Sometimes in a hurry, people use the actual chat instead of the internal chat within colleagues,…
- Senna van Galen
- Senna_van_Galen
- 2 mths ago
- 1 reply
- 5
- 2
- Tamara BernerModerator2 mths ago
- Ideas
1
Make a group of favorite contacts for quick addressing in emailing
Now, when typing a name, you get to see a long list of people with whom you've had previous contact. However, the contacts you use most/are most important are not on top.…
- Giovanni van Baal
- Giovanni_van_Baal
- 2 mths ago
- 1 reply
- 3
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 5 mths ago
- 3 replies
- 49
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- Planned
- Planned
1
Bulk remove contacts
Would be nice to have the option to bulk delete contacts.
- Max Looman
- Max_Looman
- 2 mths ago
- 1 reply
- 3
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
Import profiles: email (contact) and phone number (contact)
Problem: we have a list of customers with email and phone number(s). We'd like to import both to trengo. We can only import phone numbers via SMS -> Import contacts.…
- Sergio Legrant
- Sergio_Legrant
- 2 mths ago
- 3 replies
- 11
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
The chatbot message that asks a visitor for their e-mailadres is count as an anwer
On our website, as soon as the user starts the chat, they will get a message with something like 'If it takes too long for us to answer, you can leave your e-mailadres below and you can leave the…
- Marcel
- Marcel
- 5 mths ago
- 2 replies
- 24
- 1
- Marcel2 mths ago
- Ideas
0
chat - queue
It would be nice to add to option to show a queue to a customer using a chat like this: "2 people are waiting in the chat queue". This could also be used for smaller companies as a "buffer".…
- Dennis Wilms
- Dennis_Wilms
- 2 mths ago
- 1 reply
- 6
- Tamara BernerModerator2 mths ago
- Ideas
0
It's not possible to use tab in an email
When making an mail, we are used to usings tabs. However, in Trengo it is not possible to use tabs when typing an email. Is there a way to work around this or to make it possible to use tabs
- Giovanni van Baal
- Giovanni_van_Baal
- 3 mths ago
- 5 replies
- 20
- Tamara BernerModerator2 mths ago
- Ideas
0
Chat ending
At the moment there is no way for a customer to really end a chat. At least afaik. A thumbs up/ thumbs down feature would be great.
- Dennis Wilms
- Dennis_Wilms
- 2 mths ago
- 1 reply
- 5
- Tamara BernerModerator2 mths ago
- Ideas
1
Email subjects get shortened
We would like to see that the email subject does not get shortened into ... within the conversation overview. This might create confusion among employees
- Thomas
- Thomas
- 2 mths ago
- 3 replies
- 11
- 1
- Tamara BernerModerator2 mths ago
- Ideas
2
Make "Ideas pipeline" with voting section available in help center!
It would help us develop the right features to our online software! Just copy paste the "ideas pipeline" function from this great community.
- Bart Houtman
- Bart_Houtman
- 7 mths ago
- 2 replies
- 24
- 2
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
7
Show online visitors and their visitor path
We would like a feature within the chat that shows all active visitors on our websites and store their activity before they entered a chat so this information is available once a chat started:…
- Bart Houtman
- Bart_Houtman
- 7 mths ago
- 4 replies
- 52
- 7
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
1
Caller in the queue is not clear
When you are calling with somebody and you stop the conversation it would be great that you get a notification about a new caller in the queue. Now there is nothing which triggers a person that…
- Thomas
- Thomas
- 2 mths ago
- 1 reply
- 4
- 1
- Tamara BernerModerator2 mths ago
- Ideas
2
More simple way to delete contacts
In order to delete a contact/conversation it takes 3-4 clicks and cursor movements over the page. It would be very efficient if on every contact a icon (dustbin) is displayed and by clicking on it…
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 2 mths ago
- 3 replies
- 12
- 2
- Tamara BernerModerator2 mths ago
- Ideas
2
(un)labelling multiple tickets at once
Now when you want to (un)label tickets, you have to this one at a time. It would be a lot more efficient if you can select multiple tickets and (un)label them at once.
- Senna van Galen
- Senna_van_Galen
- 4 mths ago
- 2 replies
- 14
- 2
- Tamara BernerModerator2 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

background color adjustable?

Send emails at a specific time / date

Custom e-mail signature per user per channel (e-mail)

Scheduling auto-replies

Be able to copy articles between help centers

See assigned tickets in 'Picked up' in stead of 'Picked up' for all users

Connection with CloudCTI

Synchronise sent tickets with sent map in Office365

Make user logged in/out status depend on active browser window

Multilingual IVR support

The possibility of deleting a chat message after it already has been sent

Make a group of favorite contacts for quick addressing in emailing

Agenda

Bulk remove contacts

Import profiles: email (contact) and phone number (contact)

The chatbot message that asks a visitor for their e-mailadres is count as an anwer

chat - queue

It's not possible to use tab in an email

Chat ending

Email subjects get shortened

Make "Ideas pipeline" with voting section available in help center!

Show online visitors and their visitor path

Caller in the queue is not clear

More simple way to delete contacts

(un)labelling multiple tickets at once

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