How to enable Javascript

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3
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
- Jonathan
- Jonathan
- 3 mths ago
- 3 replies
- 19
- 3
- Jonathan3 wk ago
- Ideas
1
Search quick replies in admin
We're using a lot of quick replies and it would be easier to manage them if there would be a search bar on top of the screen to search trough all your current quick replies.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 mth ago
- 2 replies
- 10
- 1
- Jorrit van Leiden1 mth ago
- Ideas
2
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 mth ago
- 2 replies
- 13
- 2
- Tamara Berner1 mth ago
- Ideas
1
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris Oostenbroek
- Joris_Oostenbroek
- 1 yr ago
- 5 replies
- 67
- 1
- Tamara Berner1 mth ago
- Ideas
6
Send emails at a specific time / date
Send emails at a specific time / date. That you can select in Trengo at what time and date it must be sent. And Trengo it automatically sent on the date/time Best regards, Jordi
- Jordi Elitzer
- Jordi_Elitzer
- 1 yr ago
- 4 replies
- 35
- 6
- Tamara Berner1 mth ago
- Ideas
- In review
- In review
0
Send SMS in Voice channel
Hi In a Voice conversation, would be nice to have the possibility to SMS the contact, and not only Call the contact.
- Lennart Petersson
- Lennart_Petersson
- 1 mth ago
- 1 reply
- 4
- Tamara Berner1 mth ago
- Ideas
3
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- 3 replies
- 29
- 3
- Tamara Berner1 mth ago
- Ideas
0
get a notifcation when a ticket is assigned to an offline user
now it is still possible to assign tickets to users which offline. In an ideal world it would not be possible to assign tickets to them or at least get a notification when a user is offline.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 mth ago
- 1 reply
- 7
- Tamara Berner1 mth ago
- Ideas
0
Possibility to exclude custom groups from emails
Now it's only possible for SMS and other messaging channels, but not email. Now I have to do a lot of work to exclude people from the same group one by one.
- Lisa Lorié
- Lisa_Lorie
- 1 yr ago
- 3 replies
- 10
- Tamara Berner1 mth ago
- Ideas
1
Responsive Videos in Help Centre
It would be great to have responsive YouTube videos in Help Centre articles. Without this they tend to display at the wrong size when a client is accessing the article via the Help Centre widget…
- Mark Walls
- Mark_Walls
- 3 mths ago
- 2 replies
- 7
- 1
- Paul Bergsma1 mth ago
- Ideas
0
Notification sound when flowbot assigns new ticket
When a guest in a flow is being forwarded to an employee, I have set the action "mark as new ticket". I see a (1) appear (new message) in the browser tab of the Trengo Inbox,…
- Dennis Mulder
- Dennis_Mulder
- 3 mths ago
- 3 replies
- 17
- Tamara Berner1 mth ago
- Ideas
- Solved
- Solved
1
Open help center articles in new browser tab
Our clients have fed back to us that they sometimes want to expand the help centre widget by opening an article into its own browser tab or window. This is because longer articles are easier to read…
- Mark Walls
- Mark_Walls
- 3 mths ago
- 6 replies
- 12
- 1
- Tamara Berner1 mth ago
- Ideas
1
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 5 replies
- 26
- 1
- Miran Cosic1 mth ago
- Ideas
- Not planned
- Not planned
0
Online/Offline bar
Is it possible to make the online/offline bar bigger? A lot of our colleagues are have problems with the size of the bar. They cannot see who is actually online,…
- Wicher Hoek
- Wicher_Hoek
- 1 yr ago
- 6 replies
- 25
- Tamara Berner1 mth ago
- Ideas
- Not planned
- Not planned
1
Specific search
If I use a keyword (order number or email address for example) in the search bar, I only want results that exactly match my keyword. Not also results that only match a few characters of the used…
- Lisa Lorié
- Lisa_Lorie
- 1 yr ago
- 2 replies
- 15
- 1
- Joren Bakker1 mth ago
- Ideas
5
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 9 mths ago
- 4 replies
- 45
- 5
- Evelien Donkers1 mth ago
- Ideas
7
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 1 yr ago
- 6 replies
- 138
- 7
- Stephen King1 mth ago
- Ideas
- Planned
- Planned
3
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 11 mths ago
- 6 replies
- 46
- 3
- Tamara Berner1 mth ago
- Ideas
- In review
- In review
11
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 8 replies
- 112
- 11
- Tamara Berner1 mth ago
- Ideas
- In progress
- In progress
0
Integration with MS Flow
Have the tool being integrated with MS Flow, to generate triggers to start actions within MS Office (ex.: Outlook, Teams)
- Loris SCarpa
- Loris_SCarpa
- 10 mths ago
- 2 replies
- 9
- Tamara Berner1 mth ago
- Ideas
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 1 yr ago
- 4 replies
- 43
- 5
- Stephen King2 mths ago
- Ideas
- In review
- In review
0
Preview of internal note in email notification
We'd like to see a preview of the internal note in the email notification when someone assignes a ticket to another user.
- Floortje van Enckevort
- Customer Service Manager
- Floortje_van_Enckevort
- 1 yr ago
- 2 replies
- 5
- Tamara Berner1 mth ago
- Ideas
- Closed
- Closed
0
Create tickets on behalf client when agent forward it
In other platforms if agent forward to Helpdesk any mail he got on his personal account to the Helpdesk, system will create the ticket on behalf of the client (original sender) and not on agent name.…
- Nestor Toledo Diaz
- Nestor_Toledo_Diaz
- 1 mth ago
- 2 replies
- 9
- Nestor Toledo Diaz1 mth ago
- Ideas
0
Integration Office 365 agenda
Often I get invitations for meetings via Office 365 email and calendar. Unfortunately this is not supported by Trengo. Therefor, when I want to accept or decline an event I need to switch to Office…
- Jeroen Bongers
- Jeroen_Bongers
- 2 mths ago
- 2 replies
- 13
- Jeroen Bongers1 mth ago
- Ideas
1
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 2 mths ago
- 1 reply
- 4
- 1
- Tamara Berner1 mth ago
- Ideas

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