How to enable Javascript

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1
Contextual help articles that relate to page currently on
It would be very helpful if articles that relate to a specific url(s) appeared when opening the help centre in widget on that url(s). Quickly highlighting relevant articles to the page you're on…
- Mark Walls
- Mark_Walls
- 2 mths ago
- 2 replies
- 5
- 1
- Mark Walls1 mth ago
- Ideas
1
Turn off attachments and gif
It would be very helpful to turn off gifs and attachments during chat? Our helpline receives many unwanted gifs and attachments.
- Femke Drentje
- Femke_Drentje
- 2 mths ago
- 4 replies
- 16
- 1
- Susan Krieger1 mth ago
- Ideas
- Completed
- Completed
2
Starting new conversation from existing conversation
We use the call-me-back option and all these contacts have the same subject and email address. Therefore all the (in fact different) contacts are added to the same conversation (see added…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 mth ago
- 2 replies
- 5
- 2
- Christ van Leest1 mth ago
- Ideas
0
Custom Widget Homescreen / Apps
It would be awesome to have the option to customise/personalise the homescreen of the Trengo Widget by adding options/apps like: Newsletter signup, Blogposts, Uptime/Downtime Information,…
- Sander Terpstra
- Sander_Terpstra
- 1 mth ago
- 1 reply
- 9
- Tamara BernerModerator1 mth ago
- Ideas
0
Pointer focus in user selection input
Hi, it would be nice if the pointer would be in the user selection input when clicking the assing button. This saves one click and you can start typing right away. Cheers, Mike
- Mike Mooren
- Mike_Mooren
- 1 mth ago
- 1 reply
- 2
- Tamara BernerModerator1 mth ago
- Ideas
0
Profile groups
Love to have the option to create profile groups in addition to contact groups. In this case a 'SLA Rule' for example can be applied to all contacts in the (company)profile.
- Sander Terpstra
- Sander_Terpstra
- 1 mth ago
- 1 reply
- 4
- Tamara BernerModerator1 mth ago
- Ideas
1
Possibility to have two senders (in the same ticket). Would be a great feature for forwarding.
I attached a video with an example. Here you can see a (fake) conversation between the customer ( feestbruari@gmail.com ) and the supplier ( lisa@bisshops.com ).…
- Lisa Lorié
- Lisa_Lorie
- 1 mth ago
- 1 reply
- 4
- 1
- Tamara BernerModerator1 mth ago
- Ideas
0
Always show the message "Ask your question".
When you use business hours and you are offline the message "Ask here your question" is not displayed. I would like a option in the settings that "Ask here your question" is always displayed,…
- Marcel Vogel
- Marcel_Vogel
- 1 mth ago
- 1 reply
- 3
- Tamara BernerModerator1 mth ago
- Ideas
3
Overview of failed messages
At the moment there is no overview or filter to show all failed messages. It should be very convenient to add a list of tickets which are failed. I suggest to add a menu-item beneath "Spam"
- Niels Koning
- Niels_Koning
- 8 mths ago
- 4 replies
- 9
- 3
- Marcel1 mth ago
- Ideas
1
WhatsApp - auto merge with previous ticket
When you answer and close a WhatsApp ticket and the customer replies to that whatsapp message, it automatically creates a new ticket. It would be very usefull to automatically merge that new message…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- 2 replies
- 7
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- Closed
- Closed
1
Show Facebook private messages with same person as a conversation
If someone answers your private message (Facebook) it is shown as a new conversation and you have to link and merge the messages.
- Anne vd Kerkhof
- Anne_vd_Kerkhof
- 4 mths ago
- 5 replies
- 9
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- In review
- In review
0
Chat ending
At the moment there is no way for a customer to really end a chat. At least afaik. A thumbs up/ thumbs down feature would be great.
- Dennis Wilms
- Dennis_Wilms
- 5 mths ago
- 2 replies
- 8
- Tamara BernerModerator2 mths ago
- Ideas
- In review
- In review
1
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 2 mths ago
- 1 reply
- 4
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
Allow user comments and following on help articles
We'd love to allow users to leave comments, like and follow articles within Trengo without having to use a different tool. This would be extremely useful for a number of reasons including having all…
- Mark Walls
- Mark_Walls
- 2 mths ago
- 1 reply
- 5
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
Better flowbot stats
We love the flowbot! But we can't see how often it is successfully being used. Success for us is when the flowbot provides the information a user needs without the need for an agent to get involved.…
- Mark Walls
- Mark_Walls
- 2 mths ago
- 1 reply
- 6
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- In review
- In review
1
Allow users to access the same chat across devices
Our users are typically moving between devices, ie. Start on desktop and then head out on their mobile. It would make a lot of sense if a user could access their support conversation across devices.…
- Mark Walls
- Mark_Walls
- 2 mths ago
- 1 reply
- 5
- 1
- Tamara BernerModerator2 mths ago
- Ideas
1
Know if chat message has been read
Seeing if the user has viewed a message you've sent helps know how and when best to respond/Close a ticket
- Mark Walls
- Mark_Walls
- 2 mths ago
- 1 reply
- 4
- 1
- Tamara BernerModerator2 mths ago
- Ideas
2
Pick up ordernumber from e-mail
If the message or original message contains an ordernumber please pick it up automatically and show in in the contact notes for example. It saves time looking for this kind of information.
- Anne vd Kerkhof
- Anne_vd_Kerkhof
- 4 mths ago
- 4 replies
- 12
- 2
- Tamara BernerModerator2 mths ago
- Ideas
- In review
- In review
0
Retain setting of sortfunction: Newest first / Oldest first
Is it possible to retain setting of sortfunction: Newest first / Oldest first? After browser session is closed / restarted the view settings of the channels is not retained.…
- Ivar v. S.
- Ivar_v_S
- 3 mths ago
- 1 reply
- 9
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
0
Voicelog of Voice within statististics
I would love to measure the Voicelog data within statistics, giving me an insight in the number of inbound, outbound and missed calls.
- Janet van de Griend
- Janet_van_de_Griend
- 3 mths ago
- 3 replies
- 6
- Danny Verploegen2 mths ago
- Ideas
2
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
- Iris Lommerde
- Iris_Lommerde
- 8 mths ago
- 2 replies
- 12
- 2
- Tamara BernerModerator2 mths ago
- Ideas
0
Make the subject line continue when the subject is to long
When a subject is long, you cannot see the whole subject. It just cuts off with ...
- Giovanni van Baal
- Giovanni_van_Baal
- 8 mths ago
- 3 replies
- 14
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
8
Scheduling auto-replies
It would be nice to schedule and plan Auto-replies in advance. This would be great for holidays for example, if you know in advance that the organization is closed during that period of time.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 11 mths ago
- 10 replies
- 79
- 8
- Tamara BernerModerator2 mths ago
- Ideas
- Completed
- Completed
3
Bulk remove contacts
Would be nice to have the option to bulk delete contacts.
- Max Looman
- Max_Looman
- 5 mths ago
- 2 replies
- 6
- 3
- Tamara BernerModerator2 mths ago
- Ideas
- In review
- In review
1
Tagging colleagues from other teams/channels
Very often we need to communicate with other departments about certain tickets. Now it's not possible to tag colleagues from another department because they don't have acces to your specific team…
- Senna van Galen
- Senna_van_Galen
- 7 mths ago
- 4 replies
- 19
- 1
- Tamara BernerModerator2 mths ago
- Ideas
- In review
- In review

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