How to enable Javascript

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2
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 4 replies
- 30
- 2
- Tamara Berner2 mths ago
- Ideas
- Not planned
- Not planned
1
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
- Jurgen Gesink
- Jurgen_Gesink
- 11 mths ago
- 2 replies
- 10
- 1
- Tamara Berner2 mths ago
- Ideas
1
Assign labels per team
Possibility to assign a label per team just as it is possible to assign it per channel.
- Ruben van Engelen
- Online channel specialist
- Ruben_van_Engelen
- 1 yr ago
- 2 replies
- 9
- 1
- Tamara Berner2 mths ago
- Ideas
0
Select which team members are shown within the Widget
It would be great if you could choose which members of the team will be shown within the widget. Some of our employees prefer not to have a picture visible due to GDPR/privacy reasons.
- Maarten de Haas
- Maarten_de_Haas
- 1 yr ago
- 2 replies
- 9
- Tamara Berner2 mths ago
- Ideas
4
Set default time for reminders
Currently, when setting a reminder, the default time is 13h. It would be very useful is we could set this default time ourselves to e.g. 8am. Now we can manually change the time every time,…
- Wouter Luyten
- Wouter_Luyten
- 1 yr ago
- 2 replies
- 11
- 4
- Tamara Berner2 mths ago
- Ideas
1
Change the order of email addresses
Is it possible to change the order of the email addresses without having to add them all over again?
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 1 yr ago
- 5 replies
- 28
- 1
- Tamara Berner2 mths ago
- Ideas
1
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 1 yr ago
- 2 replies
- 56
- 1
- Tamara Berner2 mths ago
- Ideas
- Planned
- Planned
0
Translate Small Talk in French
Hi, We would like to translate small talk in French, if you have a template we would like to help. br, Loris
- Loris SCarpa
- Loris_SCarpa
- 6 mths ago
- 3 replies
- 9
- Loris SCarpa2 mths ago
- Ideas
- Not planned
- Not planned
2
Highlighting links in internal messages
Currently, when a URL is pasted into the internal messages, it will be formatted as a clickable URL. But it is not clear that it is clickable. To make this a bit clearer,…
- Gripp
- Gripp
- 2 mths ago
- 1 reply
- 16
- 2
- Tamara Berner2 mths ago
- Ideas
0
Make it possible to paste multiple emailadresses copied from an (excel) file
If you copy-paste one emailadress, you always need to press 'enter' or 'spacebar'. Otherwise the mailadress cannot be found thus the mail cannot be send.…
- Paulien Huvers
- Paulien_Huvers
- 2 mths ago
- 1 reply
- 4
- Tamara Berner2 mths ago
- Ideas
0
'Team' selection after login
Hi! In our company, employees can switch between teams so they don't get tired/stressed. Each 3 or 4 days, they change their department (from Sales to Customer Support or viceversa) so they can…
- Luis Concepción
- Luis_Concepcion
- 2 mths ago
- 1 reply
- 9
- Tamara Berner2 mths ago
- Ideas
0
The call action in the inbox
Current situation: Most of the new actions are on the left of the screen, except for starting a call or sending a SMS. Idea: Is it possible to have all these actions on the left of the screen,…
- Katja Koster
- Katja_Koster
- 2 mths ago
- 2 replies
- 9
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Change Online / Offline / Away status of other users
It would be nice to have the possibility to change the status of other users. Often it happens that someone is online, but leaves his/her desk while still being 'Online'.…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- 3 replies
- 13
- 1
- Tamara Berner2 mths ago
- Ideas
1
Design chat - send button vs. internal message
Current situation The button to send a chat slides down while typing your message (out of my screen). The current design invites you to type in the text box for an internal message.…
- Katja Koster
- Katja_Koster
- 3 mths ago
- 2 replies
- 15
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 4 replies
- 29
- 4
- Tamara Berner2 mths ago
- Ideas
0
Trengo x Shopware (5 & 6)
Hey there, we received in February a mailing that you "currently working on developing the integration with Shopware". Hence, we are curious how far you are with the integration,…
- Michael Slagman
- Michael_Slagman
- 3 mths ago
- 1 reply
- 11
- Tamara Berner2 mths ago
- Ideas
1
WhatsApp profile picture and name
I it possible to track and show a person's WhatsApp name and image in Trengo?
- Ramon Heveling
- Ramon_Heveling
- 5 mths ago
- 3 replies
- 37
- 1
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
2
Telegram group chats supported by Trengo
Our company provides API service and on the integration stage, normally, our customers ask for collective chat, where it is possible to have conversation among few participants from the customer's…
- Alena
- Customer support Team Leader
- Alena
- 6 mths ago
- 4 replies
- 13
- 2
- Tamara Berner2 mths ago
- Ideas
1
Avoid sending the 'auto reply' to certain contacts
Sometimes we receive emails from 'no-reply' email accounts (for example, a paypal payment notification). If we send them the auto-reply email, then we will receive again another ' this is a no-reply…
- Luis Concepción
- Luis_Concepcion
- 2 mths ago
- 1 reply
- 11
- 1
- Eric van Wenkop2 mths ago
- Ideas
0
Recognize URL in Flowbot
It would be great if there's an option in the flowbot to recoginzes the current page that people are on. Plus: 1. recognize the complete URL 2. base rules within the flowbot on parts of the URL (e.g.…
- Rob Vallenga
- Rob_Vallenga
- 6 mths ago
- 2 replies
- 7
- Tamara Berner2 mths ago
- Ideas
3
Picking up the phone without having to close the e-mail
We really need the option to pick up the phone without having to close the email we're working on at that moment. After finishing the phone call often there is already a new phone call in line or…
- Anouk Buikema
- Anouk_Buikema
- 9 mths ago
- 6 replies
- 26
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
3
Possibility to exclude people from auto reply (confirmation email in "email channel").
We don't want our suppliers or internal email addresses to receive an auto-reply from us. Now it is not possible to exclude email addresses, email subjects, etc from our confirmation mail.…
- Lisa Lorié
- Lisa_Lorie
- 9 mths ago
- 3 replies
- 21
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
4
Manually add contact
A standard functionality, that's is currently missing in Trengo. The possibility to manually add a new contact (telephone, e-mail, etc). Just like the 'Create' functionality in 'Profiles',…
- Sander Terpstra
- Sander_Terpstra
- 8 mths ago
- 2 replies
- 13
- 4
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed
1
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 9 mths ago
- 2 replies
- 11
- 1
- Tamara Berner2 mths ago
- Ideas
3
Make last name invisible for costumers
During a chat the customer can only see the first name of the agent. When the agent answers the chat offline (by e-mail) or sends a copy of the chat by e-mail,…
- Mineke Goudswaard
- Mineke_Goudswaard
- 10 mths ago
- 3 replies
- 17
- 3
- Tamara Berner2 mths ago
- Ideas
- Completed
- Completed

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