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5
Tag whole team at once
Might be a nice feature to tag a whole team at once. For now we have to tag everytime the same 4 people to share information. Would be nicer to tag the whole team at once.…
Bram Bruning
Bram_Bruning
2 yrs ago
2
replies
24
5
Tim Glimmerveen
6 mths ago
Ideas
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
Eduard
Eduard_Wustenveld
1 yr ago
13
replies
67
5
Charlotte Beenen
6 mths ago
Ideas
In review
In review
5
Being able to use the Voice channel in rules
We would like to have the Voice channel selection in the rules configuration. For instance we would like to create a rule that notifies us of a voicemail that has been unanswered for x minutes/hours.…
Peter Batenburg
Peter_Batenburg
7 mths ago
1
reply
27
5
Daniela Backman
7 mths ago
Ideas
5
Quicker deleting
Hi.. could you please let me know if anyone is working on a quicker way to delete messages (I don't meed bulk deleting, although that isn't the most user friendly either as its easy to click just…
Tim B
Tim_B
1 yr ago
17
replies
94
5
Steve Bull
9 mths ago
Ideas
5
Ability to see when an Agent is viewing a ticket
Hi guys, We notice that occasionally some difficult situations occur when multiple agents are viewing tickets. Because Trengo does not show when an agent is viewing a ticket,…
Noah
Noah_van_der_Ent
1 yr ago
5
replies
48
5
Mark Zijlstra
1 yr ago
Ideas
5
Add the feature "Your position in queue is: ..." for callers in queue
The most frustrating thing for a caller is when they are put into a queue. What makes this a little less worse is when you know what your position in the queue is.…
A T
A_T
1 yr ago
12
5
Ideas
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
Joris O
joris_o
2 yrs ago
9
replies
118
5
Ahmed Shoulkami
1 yr ago
Ideas
Completed
Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
Juliën Schoonbrood
Julien_Schoonbrood
1 yr ago
6
replies
62
5
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
5
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
Iris Lommerde
Iris_Lommerde
3 yrs ago
7
replies
40
5
Tim B
1 yr ago
Ideas
5
Quick reply-menu
Hello! Is it possible to make the menu of the quick replies (in e-mails) bigger? Now, the quick replies are not shown very well and sometimes you have to guess which quick reply you need.…
Vincent de Poorter
Vincent_de_Poorter
1 yr ago
1
reply
19
5
Charlotte Beenen
1 yr ago
Ideas
5
Search on custom fields
Allow custom fields to be searched . For example if custom field is used to save an order id it would be very useful to be able to search that.
Steven Van Wichelen
Steven_Van_Wichelen
1 yr ago
1
reply
16
5
Charlotte Beenen
1 yr ago
Ideas
5
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
Dennis Wilms
Dennis_Wilms
3 yrs ago
3
replies
119
5
Alvertos Iskinatzis
1 yr ago
Ideas
Planned
Planned
5
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
Eduard
Eduard_Wustenveld
2 yrs ago
3
replies
40
5
Charlotte Beenen
1 yr ago
Ideas
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
Joost
Joost
2 yrs ago
4
replies
62
5
Stephen King
1 yr ago
Ideas
In review
In review
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
Tim Struijs
Tim_Struijs
2 yrs ago
5
replies
60
5
Charlotte Beenen
2 yrs ago
Ideas
Not planned
Not planned
5
Sending tickets to a contactgroup
We can create a contact group but can not send a email/ticket to them. would be great to be able to send the whole group a email/ticket and additionally be able to select if we want al of them in…
Niels
Niels
2 yrs ago
3
replies
37
5
Charlotte Beenen
2 yrs ago
Ideas
Not planned
Not planned
4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statuses would be valuable to analyse performance and could be an additional…
Daniela Backman
Customer Success Manager
Daniela_trengo
7 days ago
1
reply
14
4
Charlotte Beenen
7 days ago
Ideas
4
Categorize Quick Replies for Admins by using labels
The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them. I'd like to have labels for example: teams, channels, topics ,…
Liselotte Leijten-Deppenbroek
Liselotte_LeijtenDeppen
8 mths ago
5
replies
23
4
Eric van Wenkop
2 wk ago
Ideas
4
Add labels in bulk to tickets
Would be great to add the 'assign label' function to this dropdown to easily tag certain tickets in bulk.
Simon van Kesteren
Simon_van_Kesteren
4 mths ago
3
replies
12
4
Charlotte Beenen
3 wk ago
Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
Daniela Backman
Customer Success Manager
Daniela_trengo
5 mths ago
5
replies
30
4
Mario Zazueta
1 mth ago
Ideas
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
Ryon Mereboer
Product owner / Developer
Ryon_Mereboer
9 mths ago
2
replies
10
4
Charlotte Beenen
1 mth ago
Ideas
4
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
Eduard
Eduard_Wustenveld
2 yrs ago
10
replies
69
4
Eduard
1 mth ago
Ideas
4
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
Tjerk Voortman
Tjerk_Voortman
5 mths ago
2
replies
25
4
Trevor M
3 mths ago
Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
Amrish
a_g
4 mths ago
5
replies
29
4
Amrish
4 mths ago
Ideas
4
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
Ahmed Shoulkami
Ahmed_Shoulkami
1 yr ago
3
replies
28
4
Daniela Backman
7 mths ago
Ideas
In review
In review
1
2
3
4
5
23
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