How to enable Javascript

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5
Tag whole team at once
Might be a nice feature to tag a whole team at once. For now we have to tag everytime the same 4 people to share information. Would be nicer to tag the whole team at once.…
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 2 replies
- 24
- 5
- Tim Glimmerveen6 mths ago
- Ideas
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 13 replies
- 67
- 5
- Charlotte Beenen6 mths ago
- Ideas
- In review
- In review
5
Being able to use the Voice channel in rules
We would like to have the Voice channel selection in the rules configuration. For instance we would like to create a rule that notifies us of a voicemail that has been unanswered for x minutes/hours.…
- Peter Batenburg
- Peter_Batenburg
- 7 mths ago
- 1 reply
- 27
- 5
- Daniela Backman7 mths ago
- Ideas
5
Quicker deleting
Hi.. could you please let me know if anyone is working on a quicker way to delete messages (I don't meed bulk deleting, although that isn't the most user friendly either as its easy to click just…
- Tim B
- Tim_B
- 1 yr ago
- 17 replies
- 94
- 5
- Steve Bull9 mths ago
- Ideas
5
Ability to see when an Agent is viewing a ticket
Hi guys, We notice that occasionally some difficult situations occur when multiple agents are viewing tickets. Because Trengo does not show when an agent is viewing a ticket,…
- Noah
- Noah_van_der_Ent
- 1 yr ago
- 5 replies
- 48
- 5
- Mark Zijlstra1 yr ago
- Ideas
5
Add the feature "Your position in queue is: ..." for callers in queue
The most frustrating thing for a caller is when they are put into a queue. What makes this a little less worse is when you know what your position in the queue is.…
- A T
- A_T
- 1 yr ago
- 12
- 5
- Ideas
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 118
- 5
- Ahmed Shoulkami1 yr ago
- Ideas
- Completed
- Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 62
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
5
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
- Iris Lommerde
- Iris_Lommerde
- 3 yrs ago
- 7 replies
- 40
- 5
- Tim B1 yr ago
- Ideas
5
Quick reply-menu
Hello! Is it possible to make the menu of the quick replies (in e-mails) bigger? Now, the quick replies are not shown very well and sometimes you have to guess which quick reply you need.…
- Vincent de Poorter
- Vincent_de_Poorter
- 1 yr ago
- 1 reply
- 19
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
Search on custom fields
Allow custom fields to be searched . For example if custom field is used to save an order id it would be very useful to be able to search that.
- Steven Van Wichelen
- Steven_Van_Wichelen
- 1 yr ago
- 1 reply
- 16
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
extra info in offline chat form
When a customer contacts us using the "offline chat window" they often ask something about the product they are visiting at that moment. With Trengo we don't know at the moment which product the…
- Dennis Wilms
- Dennis_Wilms
- 3 yrs ago
- 3 replies
- 119
- 5
- Alvertos Iskinatzis1 yr ago
- Ideas
- Planned
- Planned
5
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 3 replies
- 40
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 2 yrs ago
- 4 replies
- 62
- 5
- Stephen King1 yr ago
- Ideas
- In review
- In review
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 5 replies
- 60
- 5
- Charlotte Beenen2 yrs ago
- Ideas
- Not planned
- Not planned
5
Sending tickets to a contactgroup
We can create a contact group but can not send a email/ticket to them. would be great to be able to send the whole group a email/ticket and additionally be able to select if we want al of them in…
- Niels
- Niels
- 2 yrs ago
- 3 replies
- 37
- 5
- Charlotte Beenen2 yrs ago
- Ideas
- Not planned
- Not planned
4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statuses would be valuable to analyse performance and could be an additional…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 days ago
- 1 reply
- 14
- 4
- Charlotte Beenen7 days ago
- Ideas
4
Categorize Quick Replies for Admins by using labels
The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them. I'd like to have labels for example: teams, channels, topics ,…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 8 mths ago
- 5 replies
- 23
- 4
- Eric van Wenkop2 wk ago
- Ideas
4
Add labels in bulk to tickets
Would be great to add the 'assign label' function to this dropdown to easily tag certain tickets in bulk.
- Simon van Kesteren
- Simon_van_Kesteren
- 4 mths ago
- 3 replies
- 12
- 4
- Charlotte Beenen3 wk ago
- Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 5 replies
- 30
- 4
- Mario Zazueta1 mth ago
- Ideas
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 9 mths ago
- 2 replies
- 10
- 4
- Charlotte Beenen1 mth ago
- Ideas
4
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 10 replies
- 69
- 4
- Eduard1 mth ago
- Ideas
4
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
- Tjerk Voortman
- Tjerk_Voortman
- 5 mths ago
- 2 replies
- 25
- 4
- Trevor M3 mths ago
- Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
- Amrish
- a_g
- 4 mths ago
- 5 replies
- 29
- 4
- Amrish4 mths ago
- Ideas
4
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 1 yr ago
- 3 replies
- 28
- 4
- Daniela Backman7 mths ago
- Ideas
- In review
- In review

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