How to enable Javascript

Ideas

Share your wishes and vote for the best ideas.

Filter
Newest
Active
Most likes
Status
- With a status
- In review
- Planned
- Not planned
- In progress
- Completed
- Closed
Tags
- Clear filter

Follow

5
Telephone Pop-up Screen
Within most Voip solutions it is possible to answer phone calls from within a pop-up. This will open the Voip system. It would be great if this can be done from within the Trengo pop-up as well.
- Marieke van Pinxteren
- Marieke_van_Pinxteren
- 2 yrs ago
- 4 replies
- 38
- 5
- Charlotte Beenen6 mths ago
- Ideas
5
Integrated translation.
It would be nice if Trengo would add an integrated translation button to instantly translate messages with one click. Instead of copying and pasting via Google, which of course takes a bit of time.…
- Even Karjakoos
- Customer Support Representative
- Even_Karjakoos
- 1 yr ago
- 1 reply
- 17
- 5
- Charlotte Beenen7 mths ago
- Ideas
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 10 mths ago
- 6 replies
- 55
- 5
- Tim B8 mths ago
- Ideas
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 3 yrs ago
- 10 replies
- 75
- 5
- Daniela Backman8 mths ago
- Ideas
- In review
- In review
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
- Kajan
- Kajan
- 10 mths ago
- 2 replies
- 16
- 5
- Kajan10 mths ago
- Ideas
5
Bulk email
From a customer contact point of view, an option to send bulk email seems like a logical addition. Not comparable with a mail chimp, but the normal admission as you could via an O365.…
- Mitch Brouhon
- Mitch_Brouhon
- 1 yr ago
- 4 replies
- 86
- 5
- J Damen10 mths ago
- Ideas
5
Tag whole team at once
Might be a nice feature to tag a whole team at once. For now we have to tag everytime the same 4 people to share information. Would be nicer to tag the whole team at once.…
- Bram Bruning
- Bram_Bruning
- 3 yrs ago
- 2 replies
- 24
- 5
- Tim Glimmerveen11 mths ago
- Ideas
5
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 2 yrs ago
- 9 replies
- 44
- 5
- Tim B11 mths ago
- Ideas
- Not planned
- Not planned
5
Quicker deleting
Hi.. could you please let me know if anyone is working on a quicker way to delete messages (I don't meed bulk deleting, although that isn't the most user friendly either as its easy to click just…
- Tim B
- Tim_B
- 2 yrs ago
- 17 replies
- 109
- 5
- Steve Bull1 yr ago
- Ideas
5
Ability to see when an Agent is viewing a ticket
Hi guys, We notice that occasionally some difficult situations occur when multiple agents are viewing tickets. Because Trengo does not show when an agent is viewing a ticket,…
- Noah
- Noah_van_der_Ent
- 1 yr ago
- 5 replies
- 49
- 5
- Mark Zijlstra1 yr ago
- Ideas
5
Advanced customisation web widget
At the moment it's only possible to change to color & icon of the widget, but it would be nice if there would be more options like custom css and changing the size.…
- Anton Prins
- Front-end developer
- Anton
- 1 yr ago
- 116
- 5
- Ideas
5
Add the feature "Your position in queue is: ..." for callers in queue
The most frustrating thing for a caller is when they are put into a queue. What makes this a little less worse is when you know what your position in the queue is.…
- A T
- A_T
- 1 yr ago
- 13
- 5
- Ideas
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 3 yrs ago
- 9 replies
- 120
- 5
- Ahmed Shoulkami1 yr ago
- Ideas
- Completed
- Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 68
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
5
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
- Iris Lommerde
- Iris_Lommerde
- 3 yrs ago
- 7 replies
- 42
- 5
- Tim B1 yr ago
- Ideas
5
Quick reply-menu
Hello! Is it possible to make the menu of the quick replies (in e-mails) bigger? Now, the quick replies are not shown very well and sometimes you have to guess which quick reply you need.…
- Vincent de Poorter
- Vincent_de_Poorter
- 1 yr ago
- 1 reply
- 20
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
Search on custom fields
Allow custom fields to be searched . For example if custom field is used to save an order id it would be very useful to be able to search that.
- Steven Van Wichelen
- Steven_Van_Wichelen
- 1 yr ago
- 1 reply
- 16
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
Unassign button
It should be possible to unassign a ticket. If you by accident hit the assign to me button, you can't undo it, and make it appear in "new" again.
- Mark Just
- Mark_Just
- 2 yrs ago
- 4 replies
- 39
- 5
- Tim B1 yr ago
- Ideas
5
Icon linked conversations
When two (or more) conversations are linked. You can open the right toolbar for more information to see if the ticket is linked. It would be great if this would be immediatly visible when you open a…
- Diewertje Eitjes
- Diewertje_Eitjes
- 1 yr ago
- 1 reply
- 13
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 3 replies
- 42
- 5
- Charlotte Beenen1 yr ago
- Ideas
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 2 yrs ago
- 4 replies
- 66
- 5
- Stephen King1 yr ago
- Ideas
- In review
- In review
5
Hotkey menus
Using hotkeys to insert quick replies for example. By typing /c> in a message, for example, the quick reply menu will be opened and the correct quick reply can be selected.
- Liza Wevers
- Liza_Wevers
- 3 yrs ago
- 2 replies
- 70
- 5
- Eric van Wenkop2 yrs ago
- Ideas
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 3 yrs ago
- 5 replies
- 60
- 5
- Charlotte Beenen2 yrs ago
- Ideas
- Not planned
- Not planned
5
Sending tickets to a contactgroup
We can create a contact group but can not send a email/ticket to them. would be great to be able to send the whole group a email/ticket and additionally be able to select if we want al of them in…
- Niels
- Niels
- 2 yrs ago
- 3 replies
- 37
- 5
- Charlotte Beenen2 yrs ago
- Ideas
- Not planned
- Not planned
4
Whatsapp Improvements (important)
There are multiple things that are not really working properly with the Whatsapp template implementation. First thing that is the most important thing.…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 6 mths ago
- 3 replies
- 66
- 4
- Ryon Mereboer5 mths ago
- Ideas

1 2 3 4 5 24 Next

Back to top

Share your wishes and vote for the best ideas.

Categories

Tags

Top contributors

Recent activity