How to enable Javascript

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5
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 3 replies
- 37
- 5
- Charlotte Beenen10 mths ago
- Ideas
5
Select more data in the Zapier tool
At the moment the following fields are available in the Zapier tool: type message_id ticket_id message contact_id contact_name contact_email I would like to show the Trengo data in a Geckoboard…
- Joost
- Joost
- 1 yr ago
- 4 replies
- 54
- 5
- Stephen King11 mths ago
- Ideas
- In review
- In review
5
Telephone Pop-up Screen
Within most Voip solutions it is possible to answer phone calls from within a pop-up. This will open the Voip system. It would be great if this can be done from within the Trengo pop-up as well.
- Marieke van Pinxteren
- Marieke_van_Pinxteren
- 1 yr ago
- 2 replies
- 30
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
5
Know if chat message has been read
Seeing if the user has viewed a message you've sent helps know how and when best to respond/Close a ticket
- Mark Walls
- Mark_Walls
- 1 yr ago
- 3 replies
- 42
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 8 replies
- 64
- 5
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 5 replies
- 56
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
5
Sending tickets to a contactgroup
We can create a contact group but can not send a email/ticket to them. would be great to be able to send the whole group a email/ticket and additionally be able to select if we want al of them in…
- Niels
- Niels
- 1 yr ago
- 3 replies
- 30
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statusses would be valuable to analyse performance.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 9
- 4
- Ideas
4
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
- Gian Stevens
- Gian_Stevens
- 1 mth ago
- 11
- 4
- Ideas
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
- Ryon Mereboer
- Ryon_Mereboer
- 2 mths ago
- 3
- 4
- Ideas
4
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 12 replies
- 59
- 4
- Luke Dodd3 mths ago
- Ideas
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 58
- 4
- Paul Bergsma4 mths ago
- Ideas
- Not planned
- Not planned
4
Delete the archive after a x amount of time
To obey the GDPR beter, it would be great to tell trengo to 'forget' delete the e-mails and calls after a x period of time. Which I can determine myself.
- Evelien Donkers
- Evelien_Donkers
- 4 mths ago
- 7
- 4
- Ideas
4
Show number of tickets per team
Hello! We work with different teams in our Trengo account. in the left menu the teams overview is the only part that doesnt show how much tickets are open per team.…
- Miran Cosic
- Miran_Cosic
- 9 mths ago
- 3 replies
- 26
- 4
- Ayush4 mths ago
- Ideas
4
Bolding on folder name when got new message
It would be very useful to have global "on/off" option "Bold the name of folder when receiving new message". When you would like to check if there is new message in eg.…
- Marcin Wesołowski
- Marcin_Wesolowski
- 5 mths ago
- 10
- 4
- Ideas
4
Integrated translation.
It would be nice if Trengo would add an integrated translation button to instantly translate messages with one click. Instead of copying and pasting via Google, which of course takes a bit of time.…
- Even Karjakoos
- Customer Support Representative
- Even_Karjakoos
- 5 mths ago
- 10
- 4
- Ideas
4
Open help center articles in new browser tab
Our clients have fed back to us that they sometimes want to expand the help centre widget by opening an article into its own browser tab or window. This is because longer articles are easier to read…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 7 replies
- 20
- 4
- Mark Walls5 mths ago
- Ideas
4
Email subjects for Quick Replies
It would be handy if we can set a subject line for the Quick response emails, that is actually visible when we choose a certain quick response. Now there is a subject line that isn't transferred to…
- Andreea
- Andreea
- 2 yrs ago
- 5 replies
- 31
- 4
- Charlotte Beenen5 mths ago
- Ideas
4
Auto create hyperlink for web URL in editor
When pasting a web URL in the editor, a hyperlink should be added automatically. Currently, this must be done manual.
- Rudy Hoff
- Rudy_Hoff
- 9 mths ago
- 1 reply
- 16
- 4
- Charlotte Beenen8 mths ago
- Ideas
4
Unassign button
It should be possible to unassign a ticket. If you by accident hit the assign to me button, you can't undo it, and make it appear in "new" again.
- Mark Just
- Mark_Just
- 1 yr ago
- 4 replies
- 26
- 4
- Tim B9 mths ago
- Ideas
4
Icon linked conversations
When two (or more) conversations are linked. You can open the right toolbar for more information to see if the ticket is linked. It would be great if this would be immediatly visible when you open a…
- Diewertje Eitjes
- Diewertje_Eitjes
- 9 mths ago
- 1 reply
- 11
- 4
- Charlotte Beenen9 mths ago
- Ideas
4
Set default time for reminders
Currently, when setting a reminder, the default time is 13h. It would be very useful is we could set this default time ourselves to e.g. 8am. Now we can manually change the time every time,…
- Wouter Luyten
- Wouter_Luyten
- 2 yrs ago
- 2 replies
- 18
- 4
- Charlotte Beenen1 yr ago
- Ideas
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 4 replies
- 85
- 4
- Charlotte Beenen1 yr ago
- Ideas
4
Link chatbot to working hours.
If possible, it would be very useful to be able to have the chatbot filter chats based on time. So within business hours you can pick up chats yourself and outside those hours,…
- Dion steen
- Dion_steen
- 2 yrs ago
- 2 replies
- 25
- 4
- Charlotte Beenen1 yr ago
- Ideas
4
automatically open next ticket after closing one
When closing tickets, I stay in the same ticket. I think it would be very useful to automatically move to the next ticket after closing one.
- Ghislaine Groenewegen
- Ghislaine_Groenewegen
- 1 yr ago
- 1 reply
- 26
- 4
- Charlotte Beenen1 yr ago
- Ideas

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