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2
Send GIF'S through Whatsapp to Receivers
I'd like to send GIFS to my receivers, but am unable to do so in a quick way. Now I need to download a file om my device and send it as an attachment. That feels like an ancient way of doing it.…
- Christopher Marks
- Christopher_Marks
- 3 mths ago
- 3 replies
- 13
- 2
- Charlotte Beenen2 wk ago
- Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
- Amrish
- a_g
- 3 mths ago
- 5 replies
- 27
- 4
- Amrish2 mths ago
- Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
- Amrish
- a_g
- 3 mths ago
- 1 reply
- 8
- 1
- Daniela Backman3 mths ago
- Ideas
0
Management tool users online logging
Hello, I would like to have a logging function where i can monitor when a user has been online. I want to use this so i can monitor how many hours a user has been working.
- Hans Willems
- Hans_Willems
- 3 mths ago
- 1 reply
- 12
- Daniela Backman3 mths ago
- Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
- Robbie de Gier
- Robbie_de_Gier
- 3 mths ago
- 1 reply
- 16
- Daniela Backman3 mths ago
- Ideas
0
In Built Calendar
Trengo has removed my need to pay for a G-Suite or Office subscription. We just use our host's email with Trengo facilitating all inbound and outbound emails for our small team.…
- Steve Bull
- Steve_Bull
- 3 mths ago
- 1 reply
- 6
- Daniela Backman3 mths ago
- Ideas
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
- Gian Stevens
- Gian_Stevens
- 3 mths ago
- 1 reply
- 5
- Daniela Backman3 mths ago
- Ideas
0
Reports available for all users
Would like to grant all users to be able to acces the reports functionality.
- wouter van de castel
- wouter_van_de_castel
- 3 mths ago
- 3 replies
- 4
- Charlotte Beenen2 mths ago
- Ideas
0
Disable notifications per day too
Hello, Under user -> preferences, you can disable phone/desktop notification automatically between two times. I would like to disable it on certain days too, for example, disable the whole sunday.
- Toon Martinali
- Toon_Martinali
- 3 mths ago
- 1 reply
- 5
- Daniela Backman3 mths ago
- Ideas
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
- lizet
- lizet
- 3 mths ago
- 1 reply
- 8
- 1
- Daniela Backman3 mths ago
- Ideas
1
Twilio alternative
Hi - it would be nice to have an European alternativ to Twilio, when it comes to Voice and SMS. Any thoughts of that?
- Lennart Petersson
- Lennart_Petersson
- 3 mths ago
- 2 replies
- 13
- 1
- W B3 mths ago
- Ideas
1
Management reporting
It would be great if I could create some management reports. We use Trengo for our support team who are doing a great job helping our clients. I used to be part of the team but since two years I…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- 3 replies
- 11
- 1
- Daniela Backman3 mths ago
- Ideas
5
Allow exporting of CSAT comments
I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal.…
- Baker Ayekundira
- Ayekundira_Baker
- 3 mths ago
- 5 replies
- 22
- 5
- Charlotte Beenen3 wk ago
- Ideas
3
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
- Serena van Heuven
- Serena_van_Heuven
- 3 mths ago
- 6 replies
- 43
- 3
- Daniela Backman2 mths ago
- Ideas
1
Direct calls to different agents
External person is calling the main number The first 10 seconds the call should be directed towards agent 1 and 2 (if he is available or skip step 2) After the first 15 seconds the call should be…
- Severin Knecht
- Severin_Knecht
- 3 mths ago
- 1 reply
- 7
- 1
- Daniela Backman3 mths ago
- Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
- Peter T
- Peter_T
- 3 mths ago
- 17
- 3
- Ideas
0
Archiving custom fields
I really apreciate the new options available for custom fields. However I can't edit my existing custom fields (pre-update). This means I'd have to delete all fields and recreate them ,…
- Wolter Jongeneel
- Wolter_Jongeneel
- 3 mths ago
- 1 reply
- 5
- Daniela Backman3 mths ago
- Ideas
4
Add labels in bulk to tickets
Would be great to add the 'assign label' function to this dropdown to easily tag certain tickets in bulk.
- Simon van Kesteren
- Simon_van_Kesteren
- 3 mths ago
- 2 replies
- 10
- 4
- Joy van der Zanden3 mths ago
- Ideas
2
Rules: Allow elapsed time to be calculated based on the first message
When using an SLA rule which labels conversations based on the elapsed time, the timer resets after every message the customer sends. This means that the SLA isn't calculated based on the first…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- 1 reply
- 19
- 2
- Arjan Peters3 mths ago
- Ideas
1
Make the letters of the sidebar app bigger
Hi, we use the sidebar app for broadcasting the latest booking information but my collegue's are complaining about the size of the letters. They are very tiny!…
- Maartje van Soest
- Maartje_van_Soest
- 3 mths ago
- 5
- 1
- Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
- Mike
- Mike
- 3 mths ago
- 1 reply
- 6
- 3
- Daniela Backman3 mths ago
- Ideas
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
- Jesse Bakker
- Jesse_Bakker
- 3 mths ago
- 2 replies
- 14
- Jesse Bakker3 mths ago
- Ideas
- Answered
- Answered
0
Button as a dynamic content
I need to add dynamic content in button of flowbot.Now there is only a feature is go to the steps.I would like to make more easy for our customers while they want to order a product.…
- Sufaira
- Sufaira
- 3 mths ago
- 4 replies
- 15
- Sufaira3 mths ago
- Ideas
0
Automatic email forwarding.
Would it be possible to automatically forward all incoming messages (whatsapp, instagram etc etc) to an email address? Replying to that email would then send a message through the platform the…
- Jordi Bouman
- Jordi_Bouman
- 3 mths ago
- 1 reply
- 4
- Daniela Backman3 mths ago
- Ideas
1
Ticket Result on/off for specific channels
Hi, We're looking for a possibility to have to 'Ticket Result' options open for specific channels, in our case WhatsApp. Is there/or will there be an possibility to do so? To have it on for WhatsApp,…
- Tjerk Voortman
- Tjerk_Voortman
- 3 mths ago
- 2 replies
- 7
- 1
- Daniela Backman3 mths ago
- Ideas

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