How to enable Javascript

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2
Send later
Adding the option: "send later" or "schedule email/reply" would be lovely for email that need to arrive at a specific time. This option is available for instant in G-mail from G-Suite.…
- Kajan Blouw
- Kajan_Blouw
- 1 mth ago
- 6
- 2
- Ideas
0
Attachments Preview
Dear Sir/Madam, Requesting you to kindly enable the attachment preview option for all types of attachments such as excel, jpeg, pdf, etc.
- JISHAR
- JISHAR
- 1 mth ago
- 3
- Ideas
0
FAQ Helpdesk
Your own helpdesk is something I would like to build for our own team. We have a lot of FAQ coming in the customer service. And we have written our own guide (a book with like 70 pages long!…
- Esther Tams
- Esther_Tams
- 1 mth ago
- 1 reply
- 10
- Gian Stevens1 mth ago
- Ideas
1
Categorize Quick Replies for Admins by using labels
The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them. I'd like to have labels for example: teams, channels, topics ,…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 mth ago
- 1 reply
- 10
- 1
- Gian Stevens1 mth ago
- Ideas
1
Tracking URL data sent through API and Flowbots
We would like to send tracking url data from flowbots to our CRM so that we can see where our leads are coming from. This is highly important for us especially on the webchat as we need to justify…
- Armand de Bruyn
- Armand_de_Bruyn
- 1 mth ago
- 1 reply
- 10
- 1
- Joey Caisse1 mth ago
- Ideas
1
More options for notifications outside of Trengo
Not every teammember wants to receive 'Assigned to you' e-mails in their private inbox. This is an account setting for the whole company now, but it would be nice if our collegues would be able to…
- Marie-Louise
- MarieLouise
- 1 mth ago
- 7 replies
- 9
- 1
- Daniela BackmanModerator13 days ago
- Ideas
1
Option to forward tickets to the help center
We often get the same questions from our customers. Because of this we would like to be able to forward tickets to the help center. As a result, this page is also found better for these questions…
- Thijs Bloemendal
- Thijs_Bloemendal
- 2 mths ago
- 3
- 1
- Ideas
1
Change language by Javascript
I would like the option to change the language of the live chat by Javascript. Lot's of websites have the option to change the language. It would be a better way to define the language by the…
- Ryon Mereboer
- Ryon_Mereboer
- 2 mths ago
- 4
- 1
- Ideas
1
Identify user by email and username across devices.
I would like the option to identify the user by username and email to chat on a subdomain. Let's say someone starts a chat at trengo.com , and logs in to app.trengo.…
- Ryon Mereboer
- Ryon_Mereboer
- 2 mths ago
- 5 replies
- 8
- 1
- Daniela BackmanModerator2 wk ago
- Ideas
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
- Ryon Mereboer
- Ryon_Mereboer
- 2 mths ago
- 3
- 4
- Ideas
1
Customer feedback survey --> e-mail signature
It would be nice if it became possible to add an option to review directly to an answer sent by the employee (for example in the signature) It would be nice if we could add a review option to the…
- Lars Berends
- Lars_Berends
- 2 mths ago
- 7
- 1
- Ideas
0
Shift Integration
Would love to see Trengo as an option on https://tryshift.com . Currently I've integrated in a workaround way but I don't get the full experience.
- Steve Bull
- Steve_Bull
- 2 mths ago
- 3 replies
- 4
- Daniela BackmanModerator3 wk ago
- Ideas
1
Save e-mails in external folders (or programs) through drag and drop
Hi, we would very much like to get the possibility to save e-mails that are received in Trengo in external folders (such as any file explorer map) or external programs by just drag and dropping it…
- Daan Adegeest
- Daan_Adegeest
- 2 mths ago
- 4
- 1
- Ideas
0
Export message filtered on profiles
HI, Currently it is possible to export all message send and received from a single contact. It would be nice that this is possible for profiles as well.…
- Jeroen Bongers
- Jeroen_Bongers
- 2 mths ago
- 4
- Ideas
0
WhatsApp uitschakelen buiten business hours
WhatsAppberichten van klanten moet je binnen 24 uur beantwoorden, anders wordt het antwoord standaard als sms verstuurd. We ontvangen van klanten hier veel klachten over.…
- Annika Huizinga
- Annika_Huizinga
- 2 mths ago
- 5
- Ideas
1
Filter per team in reports
We would like the ability to filter per team when creating a report. We have multiple locations and the only way to differentiate them is by naming the channels according to team then selecting them…
- Baker Ayekundira
- Ayekundira_Baker
- 2 mths ago
- 3
- 1
- Ideas
1
Back-up maken van verwijderde artikelen op Help Center
Gezien wij veel tijd investeren in het maken van artikelen, maar deze wel heel gemakkelijk per ongeluk te verwijderen zijn, zie we graag een archief van verwijderde artikelen als een soort back-up.…
- Paul Bergsma
- Paul_Bergsma
- 2 mths ago
- 4
- 1
- Ideas
0
Create a super admin account that can be used by more than one person
It would be good to allow the administrator account log in from different devices at the same time. Currently we have some users of Trengo who do not need an agent license as they do not work on…
- Baker Ayekundira
- Ayekundira_Baker
- 2 mths ago
- 3
- Ideas
1
Field validation - Pre-chat form
So i think it would be a good idea to add Field validation options to the pre-chat form. This way instead of having a flowbot ask for a verified mail adres you can let the pre-chat form handle it.…
- D Strijb
- D_Strijb
- 2 mths ago
- 9
- 1
- Ideas
0
Snooze a ticket and assign to a team
When someone snoozes a ticket it has to be assigned to a person. However we want to snooze a ticket and assign it to a team so when it's activated it pops up in the inbox of a team.
- Niels Koning
- Niels_Koning
- 2 mths ago
- 4
- Ideas
0
Some quality of life improvements
1) Enable multiple users to edit a flowbot live, as of now editing a flowbot can only be done at one at a time and must be saved upon every edit. 2) The delete button for a single step and the…
- Benjamin Malachi Tan
- Benjamin_Malachi_Tan
- 2 mths ago
- 7
- Ideas
0
Help Center Authentication based in on IP address
Currently there is only the option to secure a help center with a password. We use the Help Center a internal help center. We don't like to fill the password every time.…
- Martijn ten Pas
- Martijn_ten_Pas
- 2 mths ago
- 3
- Ideas
1
Add report showing busiest time of the day
It would be helpful to see the busiest time of the day in terms of incoming traffic. Currently, this is only possible when viewing the current day but it would be more useful to view it as a trend…
- Baker Ayekundira
- Ayekundira_Baker
- 2 mths ago
- 5
- 1
- Ideas
0
Add option to reopen previous conversation on Google business messages
In Google business messages please consider adding the ability to reopen a previous conversation like it is on other channels. At times a customer delays to respond and when they do it appears as a…
- Baker Ayekundira
- Ayekundira_Baker
- 2 mths ago
- 4
- Ideas
1
Make Custom user field available in Rules
If custom user field would be available in rules, we can use it as an "out-of-office feature". We can set a rule where replies for a specific agent can be send to a team when custom user field…
- Lars Kuhlkamp
- Lars_Kuhlkamp
- 2 mths ago
- 8
- 1
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Send later

Attachments Preview

FAQ Helpdesk

Categorize Quick Replies for Admins by using labels

Tracking URL data sent through API and Flowbots

More options for notifications outside of Trengo

Option to forward tickets to the help center

Change language by Javascript

Identify user by email and username across devices.

Paste images

Customer feedback survey --> e-mail signature

Shift Integration

Save e-mails in external folders (or programs) through drag and drop

Export message filtered on profiles

WhatsApp uitschakelen buiten business hours

Filter per team in reports

Back-up maken van verwijderde artikelen op Help Center

Create a super admin account that can be used by more than one person

Field validation - Pre-chat form

Snooze a ticket and assign to a team

Some quality of life improvements

Help Center Authentication based in on IP address

Add report showing busiest time of the day

Add option to reopen previous conversation on Google business messages

Make Custom user field available in Rules

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