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2
Send GIF'S through Whatsapp to Receivers
I'd like to send GIFS to my receivers, but am unable to do so in a quick way. Now I need to download a file om my device and send it as an attachment. That feels like an ancient way of doing it.…
Christopher Marks
Christopher_Marks
3 mths ago
3
replies
13
2
Charlotte Beenen
2 wk ago
Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
Amrish
a_g
3 mths ago
5
replies
27
4
Amrish
2 mths ago
Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
Amrish
a_g
3 mths ago
1
reply
8
1
Daniela Backman
3 mths ago
Ideas
0
Management tool users online logging
Hello, I would like to have a logging function where i can monitor when a user has been online. I want to use this so i can monitor how many hours a user has been working.
Hans Willems
Hans_Willems
3 mths ago
1
reply
12
Daniela Backman
3 mths ago
Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
Robbie de Gier
Robbie_de_Gier
3 mths ago
1
reply
16
Daniela Backman
3 mths ago
Ideas
0
In Built Calendar
Trengo has removed my need to pay for a G-Suite or Office subscription. We just use our host's email with Trengo facilitating all inbound and outbound emails for our small team.…
Steve Bull
Steve_Bull
3 mths ago
1
reply
6
Daniela Backman
3 mths ago
Ideas
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
Gian Stevens
Gian_Stevens
3 mths ago
1
reply
5
Daniela Backman
3 mths ago
Ideas
0
Reports available for all users
Would like to grant all users to be able to acces the reports functionality.
wouter van de castel
wouter_van_de_castel
3 mths ago
3
replies
4
Charlotte Beenen
2 mths ago
Ideas
0
Disable notifications per day too
Hello, Under user -> preferences, you can disable phone/desktop notification automatically between two times. I would like to disable it on certain days too, for example, disable the whole sunday.
Toon Martinali
Toon_Martinali
3 mths ago
1
reply
5
Daniela Backman
3 mths ago
Ideas
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
lizet
lizet
3 mths ago
1
reply
8
1
Daniela Backman
3 mths ago
Ideas
1
Twilio alternative
Hi - it would be nice to have an European alternativ to Twilio, when it comes to Voice and SMS. Any thoughts of that?
Lennart Petersson
Lennart_Petersson
3 mths ago
2
replies
13
1
W B
3 mths ago
Ideas
1
Management reporting
It would be great if I could create some management reports. We use Trengo for our support team who are doing a great job helping our clients. I used to be part of the team but since two years I…
Eduard
Eduard_Wustenveld
3 mths ago
3
replies
11
1
Daniela Backman
3 mths ago
Ideas
5
Allow exporting of CSAT comments
I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal.…
Baker Ayekundira
Ayekundira_Baker
3 mths ago
5
replies
22
5
Charlotte Beenen
3 wk ago
Ideas
3
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
Serena van Heuven
Serena_van_Heuven
3 mths ago
6
replies
43
3
Daniela Backman
2 mths ago
Ideas
1
Direct calls to different agents
External person is calling the main number The first 10 seconds the call should be directed towards agent 1 and 2 (if he is available or skip step 2) After the first 15 seconds the call should be…
Severin Knecht
Severin_Knecht
3 mths ago
1
reply
7
1
Daniela Backman
3 mths ago
Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
Peter T
Peter_T
3 mths ago
17
3
Ideas
0
Archiving custom fields
I really apreciate the new options available for custom fields. However I can't edit my existing custom fields (pre-update). This means I'd have to delete all fields and recreate them ,…
Wolter Jongeneel
Wolter_Jongeneel
3 mths ago
1
reply
5
Daniela Backman
3 mths ago
Ideas
4
Add labels in bulk to tickets
Would be great to add the 'assign label' function to this dropdown to easily tag certain tickets in bulk.
Simon van Kesteren
Simon_van_Kesteren
3 mths ago
2
replies
10
4
Joy van der Zanden
3 mths ago
Ideas
2
Rules: Allow elapsed time to be calculated based on the first message
When using an SLA rule which labels conversations based on the elapsed time, the timer resets after every message the customer sends. This means that the SLA isn't calculated based on the first…
Daniela Backman
Customer Success Manager
Daniela_trengo
3 mths ago
1
reply
19
2
Arjan Peters
3 mths ago
Ideas
1
Make the letters of the sidebar app bigger
Hi, we use the sidebar app for broadcasting the latest booking information but my collegue's are complaining about the size of the letters. They are very tiny!…
Maartje van Soest
Maartje_van_Soest
3 mths ago
5
1
Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
Mike
Mike
3 mths ago
1
reply
6
3
Daniela Backman
3 mths ago
Ideas
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
Jesse Bakker
Jesse_Bakker
3 mths ago
2
replies
14
Jesse Bakker
3 mths ago
Ideas
Answered
Answered
0
Button as a dynamic content
I need to add dynamic content in button of flowbot.Now there is only a feature is go to the steps.I would like to make more easy for our customers while they want to order a product.…
Sufaira
Sufaira
3 mths ago
4
replies
15
Sufaira
3 mths ago
Ideas
0
Automatic email forwarding.
Would it be possible to automatically forward all incoming messages (whatsapp, instagram etc etc) to an email address? Replying to that email would then send a message through the platform the…
Jordi Bouman
Jordi_Bouman
3 mths ago
1
reply
4
Daniela Backman
3 mths ago
Ideas
1
Ticket Result on/off for specific channels
Hi, We're looking for a possibility to have to 'Ticket Result' options open for specific channels, in our case WhatsApp. Is there/or will there be an possibility to do so? To have it on for WhatsApp,…
Tjerk Voortman
Tjerk_Voortman
3 mths ago
2
replies
7
1
Daniela Backman
3 mths ago
Ideas
1
2
3
4
5
22
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