How to enable Javascript

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3
Creating a contact inside a Profile should be easier!!!!
As simple as that. When you create a profile you can add contacts (email, voice, whatsApp, facebook...) only when those contacts already exist on the system.…
- Alberto Blasco
- Alberto_Blasco
- 4 mths ago
- 1 reply
- 15
- 3
- Charlotte Beenen4 mths ago
- Ideas
2
Help center article versioning
We're a few folks collaborating on writing articles for the Help center. It would be tremendously helpful to have more tooling around collaboration, for instance..…
- Robert Blixt
- Robert_Blixt
- 4 mths ago
- 1 reply
- 4
- 2
- Charlotte Beenen4 mths ago
- Ideas
1
Reminder about adding attachments
Hey guys. After years of using Gmail I've become all too accustomed to the 'did you forget to add an attachment' message that shows when you've mentioned attached or attachment in your email body.…
- Steve Bull
- Steve_Bull
- 5 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen4 mths ago
- Ideas
2
Add Gsuite aliases as an individual channel
Would be great to be able to create Trengo email channels from Gsuite email aliases
- Ibrahim
- Ibrahim
- 4 mths ago
- 2 replies
- 7
- 2
- Raelyn3 mths ago
- Ideas
0
Control threads WhatsApp
We would like to be able to manually control threads in the WhatsApp channel. Currently we have to many threads and all discussing the same issue. We want all new incoming message of the same…
- Jeroen Bongers
- Jeroen_Bongers
- 5 mths ago
- 1 reply
- 16
- Charlotte Beenen4 mths ago
- Ideas
0
Website widget - option to show outgoing phone number
When the voice channel is active on the website widget, there is no option to show the outgoing phone number. That is super important, as when we use that option,…
- Alberto Blasco
- Alberto_Blasco
- 5 mths ago
- 1 reply
- 6
- Charlotte Beenen4 mths ago
- Ideas
1
Set greeting before call is forwarded (outside business hours)
We make use of a maintenance servicepartner outside business hours for urgent calls. These calls will be directly forwarded to this phone number, however people with questions which are not so…
- Kelly de Jong
- Kelly_de_Jong
- 5 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen4 mths ago
- Ideas
3
Change IVR menu outside business hours automaticly (eg. via rules)
It is not possible to set an IVR menu outside business hours automaticly. We want to use different IVR menu's since urgent calls outside business hours should be routed to our maintenance…
- Kelly de Jong
- Kelly_de_Jong
- 5 mths ago
- 1 reply
- 13
- 3
- Charlotte Beenen4 mths ago
- Ideas
1
E-mail form in widget
It would be great if we can add custom fields to the Email form in a widget. Now you can only add text fields, but what about file field to add an attachment.…
- Eduard
- Eduard_Wustenveld
- 5 mths ago
- 1 reply
- 15
- 1
- Charlotte Beenen5 mths ago
- Ideas
2
Show the amount of new tickets in the sidebar for teams
I would love to be able to view the amount of new tickets that I have in the sidebar of our teams All other inboxes/labels/personal/channels do have such number, but the teams don't.
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 5 mths ago
- 5 replies
- 24
- 2
- Charlotte Beenen4 mths ago
- Ideas
2
Insert hyperlinks in chatbot answers
I would like to be able to insert hyperlinks in de ansers from the chatbot. Now I have to get the full link in, this doesn't look very nice.
- Maartje van Soest
- Maartje_van_Soest
- 5 mths ago
- 1 reply
- 8
- 2
- Charlotte Beenen5 mths ago
- Ideas
2
Read notification on chat
Show a green V icon when a user has seen the chat on the frontend of the website. So that our support staff knows the user is still active on the site and has seen or not seen the reply.
- Roy Dean
- Roy_Dean
- 5 mths ago
- 6
- 2
- Ideas
2
Google Analytics 4 Event tracking
In my opinion it would be very useful to track Trengo-events with Google Analytics 4. Then we could track back Trengo-chats to where these people were coming from.…
- Jorrit de Koeijer
- Jorrit_de_Koeijer
- 5 mths ago
- 10
- 2
- Ideas
0
Hide chat widget on scroll down (mobile)
At the moment the widget is always visibel. Would be nice to have option to hide it on scroll down on mobiel devices. Best woud be to hide when scrolling down and appear again when visitor is…
- Boy Brabander
- Owner
- Boy_Brabander
- 5 mths ago
- 12
- Ideas
1
"Forward via Email" does not show the original sender's email address
I just noticed that when we use the Forward via Email functionality in Trengo, the original sender's email address does not show in the email that the recipient receives.…
- Ben
- Ben.3
- 5 mths ago
- 7
- 1
- Ideas
0
Custom SMTP server
Option to define a custom SMTP provider for sending email. We would like to use our own SMTP server instead of the Outlook SMTP.
- Ben
- Ben.3
- 5 mths ago
- 4
- Ideas
0
Multiple attatchments
Option to add multiple attatchments to a message.
- Ben
- Ben.3
- 5 mths ago
- 1 reply
- 7
- Daniela Backman5 mths ago
- Ideas
2
Activate Flowbot outside business hours (without a Rule)
We think there should be an option to have a Flowbot become active after business hours. At this point it's only possible to make him respond after a visitor sends a message.…
- Boy Brabander
- Owner
- Boy_Brabander
- 5 mths ago
- 3 replies
- 16
- 2
- Charlotte Beenen5 mths ago
- Ideas
1
Reports - make it possible to standardize own reports
in stead of having to select the same fields 4 times a day.. And also make it possible to automate / schedule them and receive them in your inbox on specific times :)
- Anouk Smit
- Anouk_Smit
- 5 mths ago
- 1 reply
- 6
- 1
- Charlotte Beenen5 mths ago
- Ideas
0
Notification for calls in the queue
We are working with a admin paneel and open order folders the view files of our customers. So then we not have visible have the app.trengo.com screen. If the are calls waiting in the queue you don't…
- Marijn Rabelink
- Marijn_Rabelink
- 5 mths ago
- 1 reply
- 11
- Charlotte Beenen5 mths ago
- Ideas
0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
- Russell Hammond
- Russell_Hammond
- 5 mths ago
- 3 replies
- 12
- Charlotte Beenen5 mths ago
- Ideas
0
Is it possible to have the sender field empty for a new message, or to have a specific e-mail preset?
It would be wonderful, when we can have an empty field in the sender-adress-field when we start a new message.
- Manuela Lipnik
- Manuela_Lipnik
- 5 mths ago
- 1 reply
- 2
- Charlotte Beenen5 mths ago
- Ideas
0
Secure mail / Secure attachment
We would like to have secure mail. So we would like an attachment to the mail so that the recipient cannot open it just like that. But for this he must first identify himself as the correct…
- Linda Vleugels
- Linda_Vleugels
- 5 mths ago
- 1 reply
- 11
- Daniela Backman5 mths ago
- Ideas
2
go down to the next line in mobile app
when pressing the " enter key " while writing a message in the mobile application, the cursor should go down to the next line. instead at the moment it sends the message,…
- Michael Gintzburg
- Michael_Gintzburg
- 6 mths ago
- 1 reply
- 8
- 2
- Daniela Backman5 mths ago
- Ideas
2
Add options for url in flowbot
I would like to see some sort of button for url's in the flowbot. By clicking on the button you will get redirected to the url. With an additional option to open url in same tab or new tab.
- Janneke de Graaff
- Janneke_de_Graaff
- 6 mths ago
- 1 reply
- 10
- 2
- Daniela Backman5 mths ago
- Ideas

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