How to enable Javascript

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Gekleurde kanaal incoontjes in website widget
In de widget op de website kan je verschillende kanalen aansluiten. Zou het niet mooi zijn als je die verschillende kanalen ook een gekleurd icoon zou kunnen geven?…
- Maartje van Soest
- Maartje_van_Soest
- 3 mths ago
- 1 reply
- 11
- Daniela Backman3 mths ago
- Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
- Kajan
- Kajan
- 3 mths ago
- 2 replies
- 13
- 5
- Kajan3 mths ago
- Ideas
1
Blocking spammers/numbers on Voice channel
Sometimes it is needed to block a certain number from spamcalling, and it would be great if we could have an option for this. Most likely somewehere in the voice channel settings or in the contacts…
- MK
- mint_summer
- 4 mths ago
- 1 reply
- 6
- 1
- Daniela Backman3 mths ago
- Ideas
1
Enable and Disable function for quick replies
Can there be a Enable and Disable button like we have with Rules, it is not efficient if we have to delete an entire quick reply because we temporary not use this.
- m. oosterlaken
- m_oosterlaken
- 4 mths ago
- 2 replies
- 7
- 1
- Hogeschool Windesheim3 mths ago
- Ideas
1
Make hiding and disabling a channel possible
You can hide a channel in Channels list but make it possible to globally hide a channel listing (not the messages in the inbox). This way the New Conversation To list is not cluttered with "old"…
- Mike
- Mike
- 3 mths ago
- 1 reply
- 5
- 1
- Daniela Backman3 mths ago
- Ideas
1
Sort order users alphabetically
Sort order the users alphabetically. This way the Users list but also the Assign message to Users list is sorted alphabetically.
- Mike
- Mike
- 4 mths ago
- 3 replies
- 6
- 1
- Daniela Backman3 mths ago
- Ideas
1
Create an action to move a message to another channel
Make it possible to move a message or multiple messages to another channel keeping the state (new stays new, closed stays closed etc.)
- Mike
- Mike
- 4 mths ago
- 2 replies
- 8
- 1
- Mike3 mths ago
- Ideas
2
When deleting a channel allow to keep and move messages to another channel.
If you have multiple channels and want do delete one the messages are also deleted. Make an option to move the messages to another channel before or on deleting a channel.
- Mike
- Mike
- 4 mths ago
- 6
- 2
- Ideas
1
Sort Order Teams
Allow to global custom sort order the teams. This way the Teams list but also the Assign To Team list is sorted on the custom sort order.
- Mike
- Mike
- 4 mths ago
- 3 replies
- 8
- 1
- Daniela Backman3 mths ago
- Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
- Mike
- Mike
- 4 mths ago
- 2 replies
- 10
- 3
- Mike4 mths ago
- Ideas
2
Ability to like comments on Facebook and Instagram
Having the ability to like comments on Facebook and Instagram, and to give reactions (love, care, haha, wow, sad, angry) This feature has been requested by customers privately.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- 9 replies
- 21
- 2
- Steve Bull3 mths ago
- Ideas
1
Quick reply searching
In settings -> quick replies there is no option to search for a quickreply. A searchtool would help immensily
- Paulien Huvers
- Paulien_Huvers
- 4 mths ago
- 2 replies
- 7
- 1
- Paulien Huvers4 mths ago
- Ideas
- Closed
- Closed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 4 mths ago
- 3 replies
- 51
- 1
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
1
Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ". In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW:…
- Mike
- Mike
- 3 mths ago
- 3 replies
- 8
- 1
- Daniela Backman3 mths ago
- Ideas
2
Send email to all contacts in profiles
It would be great if there was a feature to email, or message all contacts within a profile. We rent out houses. Often we have more than one person living there.…
- J Damen
- J_Damen
- 4 mths ago
- 1 reply
- 4
- 2
- Daniela Backman4 mths ago
- Ideas
0
IG integration in website widget
Please integrate IG for the website widget. It makes no sense to me why Whatsapp, Facebook, Google Business and so on are available but IG not. Our customers use IG more than the other plattforms
- David Malecki
- David_Malecki
- 4 mths ago
- 1 reply
- 5
- Daniela Backman4 mths ago
- Ideas
3
Categories and message subject for Quick Reply
Hi, I want to propose a feature: Add categories to Quick Replies. You can assign quick replies to specific categories. - Bookings - quick reply 1. New booking. - quick reply 2. Reminder for booking.…
- J Damen
- J_Damen
- 4 mths ago
- 1 reply
- 5
- 3
- Daniela Backman4 mths ago
- Ideas
2
Channel/inbox sorting
Right now our inboxes contain WhatsApp, emails (10) and website chats (7) which are mixed up under one 'channels' drop down. It would be great to be able to sort inboxes per channel with a unique…
- Joey Treurniet
- Joey_Treurniet
- 4 mths ago
- 3 replies
- 17
- 2
- Daniela Backman4 mths ago
- Ideas
1
Improvements Customer Survey (CSATs) results UI
A few things that we like to see improved when using the CSATs feature. When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read.…
- Joey Treurniet
- Joey_Treurniet
- 4 mths ago
- 4 replies
- 26
- 1
- Daniela Backman1 mth ago
- Ideas
1
More customization in flowbot
Hi, I'd like to request more style customization features in the flowbot. In particular I’m looking for a an option to change the alignment of the flowbot buttons.…
- Patrick Hinlopen
- Patrick_Hinlopen
- 4 mths ago
- 1 reply
- 13
- 1
- Daniela Backman4 mths ago
- Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 4 replies
- 25
- 4
- Charlotte Beenen5 days ago
- Ideas
3
Anonymise contactdata for privacy (AVG/GDPR)
Would be very nice to: - erase the privacy sensitive data of users after a given time period - save the conversation (question/answer/tags) without the profileinfo - make profiles anonymous but keep…
- Raphael
- Raphael
- 4 mths ago
- 1 reply
- 12
- 3
- Marie-Louise4 mths ago
- Ideas
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 4 mths ago
- 2 replies
- 10
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
4
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
- Tjerk Voortman
- Tjerk_Voortman
- 4 mths ago
- 2 replies
- 24
- 4
- Trevor M2 mths ago
- Ideas
1
Rules conditioned on 'Outside Business Hours'
Hi, Within the rules it is possible to condition a rule based on being 'Inside Business Hours' and/or 'Outside Business Hours', which are then also split up by 'Holidays' and 'Outside Holidays'.…
- Tjerk Voortman
- Tjerk_Voortman
- 4 mths ago
- 3 replies
- 23
- 1
- Daniela Backman4 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Gekleurde kanaal incoontjes in website widget

Send later / verstuur later option replies inbound email

Blocking spammers/numbers on Voice channel

Enable and Disable function for quick replies

Make hiding and disabling a channel possible

Sort order users alphabetically

Create an action to move a message to another channel

When deleting a channel allow to keep and move messages to another channel.

Sort Order Teams

Sort order Channels

Ability to like comments on Facebook and Instagram

Quick reply searching

PowerBI - Streaminggegevensset

Possibility to remove "Fwd: " prefix from subject on forward

Send email to all contacts in profiles

IG integration in website widget

Categories and message subject for Quick Reply

Channel/inbox sorting

Improvements Customer Survey (CSATs) results UI

More customization in flowbot

Support WA templates with buttons, images and attachments

Anonymise contactdata for privacy (AVG/GDPR)

Value of 'Location Finder' saved in Custom Field

Creating a flowchart of a Flowbot

Rules conditioned on 'Outside Business Hours'

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