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0
Change text color website widget
It would be great if we can change the text color in the website widget.
Dante6
Dante6
10 mths ago
1
reply
19
Daniela Backman
10 mths ago
Ideas
6
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
Jelle Breuer
Jelle_Breuer
10 mths ago
5
replies
36
6
Charlotte Beenen
6 mths ago
Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
Astrid Arts
Astrid_Arts
10 mths ago
1
reply
6
1
Daniela Backman
10 mths ago
Ideas
2
Schedule trigger on Widget Automation
Hi there, We would like to have the possibility to choose specific hours within our business hours, so we can have the trigger visible only for a selected period of time.
Josue
Josue
10 mths ago
1
reply
9
2
Daniela Backman
10 mths ago
Ideas
3
New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right…
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
10 mths ago
1
reply
9
3
Daniela Backman
10 mths ago
Ideas
2
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
Amrish
a_g
10 mths ago
3
replies
23
2
Daniela Backman
10 mths ago
Ideas
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
10 mths ago
1
reply
16
Daniela Backman
10 mths ago
Ideas
1
Upload files/images in website widget
It would be great if our customers could upload files or images directly in the website widget. This can currently only be done via a live chat, whilst I would like this to be possible for offline…
Jessica Gajadien
Jessica_Gajadien
10 mths ago
1
reply
9
1
Daniela Backman
10 mths ago
Ideas
2
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
Josue
Josue
11 mths ago
1
reply
23
2
Daniela Backman
10 mths ago
Ideas
Answered
Answered
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
Maartje van Soest
Maartje_van_Soest
10 mths ago
1
reply
7
Daniela Backman
10 mths ago
Ideas
0
Agents / supervisors / contentmanager should be able to edit quickreply’s
Now only with super admins can create/edit quick reply’s. It would be so helpfull if agents, supervisors, contentmanagers can create/edit their own quickreply’s.
Jules
Jules_van_Leeuwaarden
11 mths ago
2
replies
7
Eric van Wenkop
10 mths ago
Ideas
0
Default reminder time and dates
As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming…
Amrish
a_g
10 mths ago
1
reply
9
Daniela Backman
10 mths ago
Ideas
1
Search knowledge center / help center through flowbot
It would be great if we could search through the knowledge base using the flowbot to make it more intelligent. One of the bottlenekcs I see is that we have to keep all the information up to date…
Arjan Peters
Arjan_Peters
11 mths ago
3
replies
14
1
Charlotte Beenen
9 mths ago
Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
Jordi Torrijos
Jordi_Torrijos
11 mths ago
1
reply
9
1
Charlotte Beenen
11 mths ago
Ideas
0
Changing the colour of your icon
It would be a nice feature if you could change the background colour of the icon with the first letter of your name. We have multiple colleagues with the same initial,…
Joy van der Zanden
Joy_van_der_Zanden
11 mths ago
1
reply
11
Charlotte Beenen
11 mths ago
Ideas
1
Date as user input in flowbot
Would it be possible to add the "date format" as user input for the flowbot? It's something which would be really helpful for us as customer representatives because we work alot with dates.…
Arjan Peters
Arjan_Peters
11 mths ago
2
replies
11
1
Arjan Peters
11 mths ago
Ideas
2
Send GIF'S through Whatsapp to Receivers
I'd like to send GIFS to my receivers, but am unable to do so in a quick way. Now I need to download a file om my device and send it as an attachment. That feels like an ancient way of doing it.…
Christopher Marks
Christopher_Marks
11 mths ago
3
replies
13
2
Charlotte Beenen
8 mths ago
Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
Amrish
a_g
11 mths ago
5
replies
45
4
Amrish
11 mths ago
Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
Amrish
a_g
11 mths ago
1
reply
9
1
Daniela Backman
11 mths ago
Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
Robbie de Gier
Robbie_de_Gier
11 mths ago
2
replies
25
Touran Weda
8 mths ago
Ideas
1
In Built Calendar
Trengo has removed my need to pay for a G-Suite or Office subscription. We just use our host's email with Trengo facilitating all inbound and outbound emails for our small team.…
Steve Bull
Steve_Bull
11 mths ago
1
reply
21
1
Daniela Backman
11 mths ago
Ideas
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
Gian Stevens
Gian_Stevens
11 mths ago
1
reply
6
Daniela Backman
11 mths ago
Ideas
0
Reports available for all users
Would like to grant all users to be able to acces the reports functionality.
wouter van de castel
wouter_van_de_castel
11 mths ago
3
replies
4
Charlotte Beenen
11 mths ago
Ideas
0
Disable notifications per day too
Hello, Under user -> preferences, you can disable phone/desktop notification automatically between two times. I would like to disable it on certain days too, for example, disable the whole sunday.
Toon Martinali
Toon_Martinali
11 mths ago
1
reply
6
Daniela Backman
11 mths ago
Ideas
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
lizet
lizet
11 mths ago
1
reply
10
1
Daniela Backman
11 mths ago
Ideas
1
2
3
4
5
24
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