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Gekleurde kanaal incoontjes in website widget
In de widget op de website kan je verschillende kanalen aansluiten. Zou het niet mooi zijn als je die verschillende kanalen ook een gekleurd icoon zou kunnen geven?…
Maartje van Soest
Maartje_van_Soest
3 mths ago
1
reply
11
Daniela Backman
3 mths ago
Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
Kajan
Kajan
3 mths ago
2
replies
13
5
Kajan
3 mths ago
Ideas
1
Blocking spammers/numbers on Voice channel
Sometimes it is needed to block a certain number from spamcalling, and it would be great if we could have an option for this. Most likely somewehere in the voice channel settings or in the contacts…
MK
mint_summer
4 mths ago
1
reply
6
1
Daniela Backman
3 mths ago
Ideas
1
Enable and Disable function for quick replies
Can there be a Enable and Disable button like we have with Rules, it is not efficient if we have to delete an entire quick reply because we temporary not use this.
m. oosterlaken
m_oosterlaken
4 mths ago
2
replies
7
1
Hogeschool Windesheim
3 mths ago
Ideas
1
Make hiding and disabling a channel possible
You can hide a channel in Channels list but make it possible to globally hide a channel listing (not the messages in the inbox). This way the New Conversation To list is not cluttered with "old"…
Mike
Mike
3 mths ago
1
reply
5
1
Daniela Backman
3 mths ago
Ideas
1
Sort order users alphabetically
Sort order the users alphabetically. This way the Users list but also the Assign message to Users list is sorted alphabetically.
Mike
Mike
4 mths ago
3
replies
6
1
Daniela Backman
3 mths ago
Ideas
1
Create an action to move a message to another channel
Make it possible to move a message or multiple messages to another channel keeping the state (new stays new, closed stays closed etc.)
Mike
Mike
4 mths ago
2
replies
8
1
Mike
3 mths ago
Ideas
2
When deleting a channel allow to keep and move messages to another channel.
If you have multiple channels and want do delete one the messages are also deleted. Make an option to move the messages to another channel before or on deleting a channel.
Mike
Mike
4 mths ago
6
2
Ideas
1
Sort Order Teams
Allow to global custom sort order the teams. This way the Teams list but also the Assign To Team list is sorted on the custom sort order.
Mike
Mike
4 mths ago
3
replies
8
1
Daniela Backman
3 mths ago
Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
Mike
Mike
4 mths ago
2
replies
10
3
Mike
4 mths ago
Ideas
2
Ability to like comments on Facebook and Instagram
Having the ability to like comments on Facebook and Instagram, and to give reactions (love, care, haha, wow, sad, angry) This feature has been requested by customers privately.…
Daniela Backman
Customer Success Manager
Daniela_trengo
3 mths ago
9
replies
21
2
Steve Bull
3 mths ago
Ideas
1
Quick reply searching
In settings -> quick replies there is no option to search for a quickreply. A searchtool would help immensily
Paulien Huvers
Paulien_Huvers
4 mths ago
2
replies
7
1
Paulien Huvers
4 mths ago
Ideas
Closed
Closed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
Nick van Daelen
CS Manager
Nick_van_Daelen
4 mths ago
3
replies
51
1
Daniela Backman
3 mths ago
Ideas
Completed
Completed
1
Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ". In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW:…
Mike
Mike
3 mths ago
3
replies
8
1
Daniela Backman
3 mths ago
Ideas
2
Send email to all contacts in profiles
It would be great if there was a feature to email, or message all contacts within a profile. We rent out houses. Often we have more than one person living there.…
J Damen
J_Damen
4 mths ago
1
reply
4
2
Daniela Backman
4 mths ago
Ideas
0
IG integration in website widget
Please integrate IG for the website widget. It makes no sense to me why Whatsapp, Facebook, Google Business and so on are available but IG not. Our customers use IG more than the other plattforms
David Malecki
David_Malecki
4 mths ago
1
reply
5
Daniela Backman
4 mths ago
Ideas
3
Categories and message subject for Quick Reply
Hi, I want to propose a feature: Add categories to Quick Replies. You can assign quick replies to specific categories. - Bookings - quick reply 1. New booking. - quick reply 2. Reminder for booking.…
J Damen
J_Damen
4 mths ago
1
reply
5
3
Daniela Backman
4 mths ago
Ideas
2
Channel/inbox sorting
Right now our inboxes contain WhatsApp, emails (10) and website chats (7) which are mixed up under one 'channels' drop down. It would be great to be able to sort inboxes per channel with a unique…
Joey Treurniet
Joey_Treurniet
4 mths ago
3
replies
17
2
Daniela Backman
4 mths ago
Ideas
1
Improvements Customer Survey (CSATs) results UI
A few things that we like to see improved when using the CSATs feature. When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read.…
Joey Treurniet
Joey_Treurniet
4 mths ago
4
replies
26
1
Daniela Backman
1 mth ago
Ideas
1
More customization in flowbot
Hi, I'd like to request more style customization features in the flowbot. In particular I’m looking for a an option to change the alignment of the flowbot buttons.…
Patrick Hinlopen
Patrick_Hinlopen
4 mths ago
1
reply
13
1
Daniela Backman
4 mths ago
Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
Daniela Backman
Customer Success Manager
Daniela_trengo
4 mths ago
4
replies
25
4
Charlotte Beenen
5 days ago
Ideas
3
Anonymise contactdata for privacy (AVG/GDPR)
Would be very nice to: - erase the privacy sensitive data of users after a given time period - save the conversation (question/answer/tags) without the profileinfo - make profiles anonymous but keep…
Raphael
Raphael
4 mths ago
1
reply
12
3
Marie-Louise
4 mths ago
Ideas
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
Tjerk Voortman
Tjerk_Voortman
4 mths ago
2
replies
10
Tamara Berner
Moderator
4 mths ago
Ideas
Completed
Completed
4
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
Tjerk Voortman
Tjerk_Voortman
4 mths ago
2
replies
24
4
Trevor M
2 mths ago
Ideas
1
Rules conditioned on 'Outside Business Hours'
Hi, Within the rules it is possible to condition a rule based on being 'Inside Business Hours' and/or 'Outside Business Hours', which are then also split up by 'Holidays' and 'Outside Holidays'.…
Tjerk Voortman
Tjerk_Voortman
4 mths ago
3
replies
23
1
Daniela Backman
4 mths ago
Ideas
1
2
3
4
5
22
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