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Change text color website widget
It would be great if we can change the text color in the website widget.
- Dante6
- Dante6
- 10 mths ago
- 1 reply
- 19
- Daniela Backman10 mths ago
- Ideas
6
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
- Jelle Breuer
- Jelle_Breuer
- 10 mths ago
- 5 replies
- 36
- 6
- Charlotte Beenen6 mths ago
- Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
- Astrid Arts
- Astrid_Arts
- 10 mths ago
- 1 reply
- 6
- 1
- Daniela Backman10 mths ago
- Ideas
2
Schedule trigger on Widget Automation
Hi there, We would like to have the possibility to choose specific hours within our business hours, so we can have the trigger visible only for a selected period of time.
- Josue
- Josue
- 10 mths ago
- 1 reply
- 9
- 2
- Daniela Backman10 mths ago
- Ideas
3
New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 10 mths ago
- 1 reply
- 9
- 3
- Daniela Backman10 mths ago
- Ideas
2
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 10 mths ago
- 3 replies
- 23
- 2
- Daniela Backman10 mths ago
- Ideas
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 10 mths ago
- 1 reply
- 16
- Daniela Backman10 mths ago
- Ideas
1
Upload files/images in website widget
It would be great if our customers could upload files or images directly in the website widget. This can currently only be done via a live chat, whilst I would like this to be possible for offline…
- Jessica Gajadien
- Jessica_Gajadien
- 10 mths ago
- 1 reply
- 9
- 1
- Daniela Backman10 mths ago
- Ideas
2
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
- Josue
- Josue
- 11 mths ago
- 1 reply
- 23
- 2
- Daniela Backman10 mths ago
- Ideas
- Answered
- Answered
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
- Maartje van Soest
- Maartje_van_Soest
- 10 mths ago
- 1 reply
- 7
- Daniela Backman10 mths ago
- Ideas
0
Agents / supervisors / contentmanager should be able to edit quickreply’s
Now only with super admins can create/edit quick reply’s. It would be so helpfull if agents, supervisors, contentmanagers can create/edit their own quickreply’s.
- Jules
- Jules_van_Leeuwaarden
- 11 mths ago
- 2 replies
- 7
- Eric van Wenkop10 mths ago
- Ideas
0
Default reminder time and dates
As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming…
- Amrish
- a_g
- 10 mths ago
- 1 reply
- 9
- Daniela Backman10 mths ago
- Ideas
1
Search knowledge center / help center through flowbot
It would be great if we could search through the knowledge base using the flowbot to make it more intelligent. One of the bottlenekcs I see is that we have to keep all the information up to date…
- Arjan Peters
- Arjan_Peters
- 11 mths ago
- 3 replies
- 14
- 1
- Charlotte Beenen9 mths ago
- Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
- Jordi Torrijos
- Jordi_Torrijos
- 11 mths ago
- 1 reply
- 9
- 1
- Charlotte Beenen11 mths ago
- Ideas
0
Changing the colour of your icon
It would be a nice feature if you could change the background colour of the icon with the first letter of your name. We have multiple colleagues with the same initial,…
- Joy van der Zanden
- Joy_van_der_Zanden
- 11 mths ago
- 1 reply
- 11
- Charlotte Beenen11 mths ago
- Ideas
1
Date as user input in flowbot
Would it be possible to add the "date format" as user input for the flowbot? It's something which would be really helpful for us as customer representatives because we work alot with dates.…
- Arjan Peters
- Arjan_Peters
- 11 mths ago
- 2 replies
- 11
- 1
- Arjan Peters11 mths ago
- Ideas
2
Send GIF'S through Whatsapp to Receivers
I'd like to send GIFS to my receivers, but am unable to do so in a quick way. Now I need to download a file om my device and send it as an attachment. That feels like an ancient way of doing it.…
- Christopher Marks
- Christopher_Marks
- 11 mths ago
- 3 replies
- 13
- 2
- Charlotte Beenen8 mths ago
- Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
- Amrish
- a_g
- 11 mths ago
- 5 replies
- 45
- 4
- Amrish11 mths ago
- Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
- Amrish
- a_g
- 11 mths ago
- 1 reply
- 9
- 1
- Daniela Backman11 mths ago
- Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
- Robbie de Gier
- Robbie_de_Gier
- 11 mths ago
- 2 replies
- 25
- Touran Weda8 mths ago
- Ideas
1
In Built Calendar
Trengo has removed my need to pay for a G-Suite or Office subscription. We just use our host's email with Trengo facilitating all inbound and outbound emails for our small team.…
- Steve Bull
- Steve_Bull
- 11 mths ago
- 1 reply
- 21
- 1
- Daniela Backman11 mths ago
- Ideas
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
- Gian Stevens
- Gian_Stevens
- 11 mths ago
- 1 reply
- 6
- Daniela Backman11 mths ago
- Ideas
0
Reports available for all users
Would like to grant all users to be able to acces the reports functionality.
- wouter van de castel
- wouter_van_de_castel
- 11 mths ago
- 3 replies
- 4
- Charlotte Beenen11 mths ago
- Ideas
0
Disable notifications per day too
Hello, Under user -> preferences, you can disable phone/desktop notification automatically between two times. I would like to disable it on certain days too, for example, disable the whole sunday.
- Toon Martinali
- Toon_Martinali
- 11 mths ago
- 1 reply
- 6
- Daniela Backman11 mths ago
- Ideas
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
- lizet
- lizet
- 11 mths ago
- 1 reply
- 10
- 1
- Daniela Backman11 mths ago
- Ideas

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