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New Authorization level role: access to all conversations of assigned profiles
We need a new authorization level for our users. As an extra option besides light/user/supervisor/admin. Let's call the authorization level: 'account manager'.…
- Maarten Valk
- Maarten_Valk
- 2 mths ago
- 3
- Ideas
1
Abc
...
- Chloe
- Chloe
- 3 mths ago
- 7
- 1
- Ideas
0
Improve the time it takes for Twitter messages to appear in Trengo
We have a delay of Twitter whereby the messages/tweets take between 40-120 minutes to reflect from Twitter to Trengo. This can be frustrating if you offer support that requires short response times.…
- Baker Ayekundira
- Ayekundira_Baker
- 3 mths ago
- 5
- Ideas
1
Widget icon transparent background
When an image is uploaded add the possibility to hide the background-color. Idea: add the option 'opacity' for background-color.
- Kor Hensens
- Kor_Hensens
- 3 mths ago
- 3 replies
- 5
- 1
- Daniela BackmanModerator4 hrs ago
- Ideas
2
Add agent name in front of channel communications
Some channels, such as Whatsapp, aren't naturally many to one (many agents talk to one customer) and that might confuse customers. So we would like to be able to add agent's name followed by a colon…
- John Parker
- John_Parker
- 3 mths ago
- 3 replies
- 12
- 2
- John Parker7 days ago
- Ideas
1
Prevent auto reply from showing in e-mail thread
Since about a week ago all auto replies are suddenly showing up in the e-mail threads, this wasn't the case before. Very annoying to be honest, as you now have to scroll up and expand the message…
- Mark Zijlstra
- Mark_Zijlstra
- 3 mths ago
- 2 replies
- 11
- 1
- Erik Schophuizen3 mths ago
- Ideas
1
More options for filtering channel tickets
Should be able to filter by: First Received/Last Received, First Replied/Last Replied, Assignee Label (I know that some of these are available to view in different locations,…
- Luke Dodd
- Luke_Dodd
- 3 mths ago
- 3
- 1
- Ideas
1
View Assignee on Main channel View
View Assignee on Main channel View: This helps managers to get an overview without needing to go into each "User" section.
- Luke Dodd
- Luke_Dodd
- 3 mths ago
- 3
- 1
- Ideas
2
Add the possibility to set Rules using User parameters.
For example, condition or trigger "When user is assigned". When user XX is assigned AND ticket != Closed AND Time since Received >7 Days, then add label "User XX Urgent" This helps make rules more…
- Luke Dodd
- Luke_Dodd
- 3 mths ago
- 5
- 2
- Ideas
1
Help center - links
At the moment you can add links to go to other sites in the Help Center on the level "Blocks". It would be nice if you can also add links in sub levels (categories).…
- Sara Rosseels
- sara
- 4 mths ago
- 6
- 1
- Ideas
0
Help Center - layout functionalities
Would be nice if you can edit the font size or program some different standard font styles.
- Sara Rosseels
- sara
- 4 mths ago
- 9
- Ideas
2
Autocorrect function (right mouse button)
The autocorrect function does not work as desired. If you change an incorrectly typed word to the correct spelling with the right mouse button, the correction will not be preserved as soon as you…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 4 mths ago
- 4
- 2
- Ideas
2
Being able to block specific IP addresses for spammers.
As a user of Trengo I would like to be able to block specific IP (ranges) connected to spamming. The widget is then no longer showing if the IP (range) is recognized
- Loris SCarpa
- Loris_SCarpa
- 5 days ago
- 9
- 2
- Ideas
0
Notification for Team Chat
Hello, We love team chat but when you unread a message in team chat there is no notification, that will be awesome if there could be a notification on team chat.
- mehmet uyar
- mehmet_uyar
- 4 mths ago
- 5
- Ideas
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 4 mths ago
- 3 replies
- 20
- 9
- Baker Ayekundira2 mths ago
- Ideas
2
Photo Gallery For Whatsapp
Hello, When customers send pictures it is difficult to check them one by one, lightbox or a simple gallery for WhatsApp conversation might be very good. Kind Regards
- mehmet uyar
- mehmet_uyar
- 4 mths ago
- 1 reply
- 10
- 2
- Nick van Daelen3 mths ago
- Ideas
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 4 mths ago
- 1 reply
- 25
- 3
- Yaron Meir3 mths ago
- Ideas
4
Delete the archive after a x amount of time
To obey the GDPR beter, it would be great to tell trengo to 'forget' delete the e-mails and calls after a x period of time. Which I can determine myself.
- Evelien Donkers
- Evelien_Donkers
- 4 mths ago
- 7
- 4
- Ideas
1
Allow users to assign themselves messages from the queue
We would like to have users/agents able to assign tickets to themselves instead of waiting for a supervisor to do it. It appears for that to happen currently they all need to have supervisor…
- Baker Ayekundira
- Ayekundira_Baker
- 4 mths ago
- 6
- 1
- Ideas
1
Pass profile_id into website widget contact_data
It would be great if the website widgets accepts the Trengo profile_id as contact_data. If that's possible, you can link website-chats to the right Trengo profile.…
- Rein
- Rein
- 4 mths ago
- 13
- 1
- Ideas
2
Instagram Comments split tickets
Instagram Comments, currently all comments that are received via Instagram posts or tags are combined into one ticket per post within trengo. Sure many posts comments are not relevant,…
- Christopher Benyayer
- Christopher_Benyayer
- 4 mths ago
- 6
- 2
- Ideas
0
Integration to propose awnsers for the customersservice employee
Will there be an integration with something (similar like) this tool https://www.ultimate.ai/integrations/ ? It would ensure we can do our work even better/faster.
- Evelien Donkers
- Evelien_Donkers
- 4 mths ago
- 2
- Ideas
2
Advanced customisation web widget
At the moment it's only possible to change to color & icon of the widget, but it would be nice if there would be more options like custom css and changing the size.…
- Anton Prins
- Front-end developer
- Anton
- 5 mths ago
- 49
- 2
- Ideas
0
Visible notes
We would like to see the internal notes we made in the inbox in the total overview like picture attached. Now we need to open a certain email before we see the internal note.
- Maud Dane
- Maud_Dane
- 5 mths ago
- 4
- Ideas
0
Layout email/inbox overview
We would like to have a total overview of the inbox like picture attached, so we can for example filter the orders first. I hid the customer details/ email details as this is confidential.
- Maud Dane
- Maud_Dane
- 5 mths ago
- 6
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

New Authorization level role: access to all conversations of assigned profiles

Abc

Improve the time it takes for Twitter messages to appear in Trengo

Widget icon transparent background

Add agent name in front of channel communications

Prevent auto reply from showing in e-mail thread

More options for filtering channel tickets

View Assignee on Main channel View

Add the possibility to set Rules using User parameters.

Help center - links

Help Center - layout functionalities

Autocorrect function (right mouse button)

Being able to block specific IP addresses for spammers.

Notification for Team Chat

Reports option to filter on Team

Photo Gallery For Whatsapp

Round robin assignment depending on availability status

Delete the archive after a x amount of time

Allow users to assign themselves messages from the queue

Pass profile_id into website widget contact_data

Instagram Comments split tickets

Integration to propose awnsers for the customersservice employee

Advanced customisation web widget

Visible notes

Layout email/inbox overview

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