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Make the subject line continue when the subject is to long
When a subject is long, you cannot see the whole subject. It just cuts off with ...
- Giovanni van Baal
- Giovanni_van_Baal
- 5 mths ago
- 2 replies
- 13
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
0
API: retrieve a list with last updated tickets
While listing all tickets, I only get the last 15 incoming tickets. I would like to receive the last 15 (or more) tickets that are updated. Ex: If there is a ticket on page 33 and a customer sends a…
- Kor Hensens
- Kor_Hensens
- 4 mths ago
- 6
- Ideas
0
More global values in API call ticket_aggregates
We have a tv screen in the office where we show all the information from Trengo. Some values are global like new tickets and assigned to. Our wish is to have more global values like:…
- Kor Hensens
- Kor_Hensens
- 4 mths ago
- 1 reply
- 8
- Tamara BernerModerator4 mths ago
- Ideas
0
Possibility to prioritize conversations
It would be very easy if you can give a ticket a priority. Especially when you sign the ticket to somebody else. The tickets that require prior actions should come in a special folder,…
- Ellemiek
- Ellemiek
- 4 mths ago
- 1 reply
- 5
- Tamara BernerModerator4 mths ago
- Ideas
1
Forwarding chat
From normal email tickets there is a possibility to send out tickets later. But when forwarding a chat message to an email address that option is not available.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 4 mths ago
- 1 reply
- 10
- 1
- Tamara BernerModerator4 mths ago
- Ideas
- In review
- In review
0
Monitor the date and person who changed an article in the Help Center
We would like to see when an article was changed the last time and monitor who changed it within the settings of the Help Center. This makes it easy for us to check if the content of an article is…
- saskia
- saskia
- 4 mths ago
- 1 reply
- 2
- Tamara BernerModerator4 mths ago
- Ideas
3
Be able to resize different parts of the dashboard yourself
In the current situation, the Trengo layout adjusts itself to the dimensions of the screen used. However, this isn't always the preferred layout. Also,…
- Giovanni van Baal
- Giovanni_van_Baal
- 5 mths ago
- 1 reply
- 16
- 3
- Tamara BernerModerator5 mths ago
- Ideas
1
Overview of failed messages
At the moment there is no overview or filter to show all failed messages. It should be very convenient to add a list of tickets which are failed. I suggest to add a menu-item beneath "Spam"
- Niels Koning
- Niels_Koning
- 5 mths ago
- 1 reply
- 3
- 1
- Tamara BernerModerator5 mths ago
- Ideas
2
Assign emails within your team
Right now it's not possible to assign emails to your team members. We often write an email that we have to send to a colleague within the same team. Confidential documents, for example.…
- Iris Lommerde
- Iris_Lommerde
- 5 mths ago
- 6 replies
- 24
- 2
- Iris Lommerde5 mths ago
- Ideas
0
Archive/activate quick replies
We would like to be able to archive quick replies, so that we can activate/use them again later.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 5 mths ago
- 1 reply
- 7
- Tamara BernerModerator5 mths ago
- Ideas
2
Attach an email to an email/conversation
Attach a previous sent/received email as an entity (including heading etc.) to an email. This instead of copying it into the email where you lose information.
- Christ van Leest
- Sales & Purchase
- Christ_van_Leest
- 7 mths ago
- 2 replies
- 8
- 2
- Tamara BernerModerator5 mths ago
- Ideas
1
Create "or" conditions in the custom views (combine multiple labels in one view)
The custom views idea is very handy. However, currently the condtions are 'and' conditions. It would be nice if we could create "OR" conditions as well.…
- Marcel
- Marcel
- 5 mths ago
- 4 replies
- 19
- 1
- Marcel5 mths ago
- Ideas
0
Custom CSS for chat widget, or at least possibility to hide the green online icon
We have the chat widget on our website. Right now we cannot show the 'Ask your question' (Stel hier uw vraag) bar because it has a permanent green circle which indicates we are online,…
- Marcel
- Marcel
- 5 mths ago
- 1 reply
- 13
- Tamara BernerModerator5 mths ago
- Ideas
2
prioritizing rules
At the moment it is not possible to easily prioritize the rules you can make. Is there a possibility to add this? For example: recently we've added a new rule to never mark some domains as spam,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- 1 reply
- 11
- 2
- Tamara BernerModerator5 mths ago
- Ideas
2
Variables in quick replies
Would be nice to use the customer name or ticket number as a variable inside the quick replies Example: [name] [ticket_number]
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- 3 replies
- 9
- 2
- Tamara BernerModerator5 mths ago
- Ideas
2
Set a notification per channel
At this moment you either receive or don't receive notifications. It would be nice to distinguish different types of messages based on a their notifications.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 4 replies
- 36
- 2
- Eric van Wenkop5 mths ago
- Ideas
- Completed
- Completed
1
Possibility to auto-close unanswered chats
A feature to auto close unanswered chat, where the chatter did not fill in his/her email address after a few minutes of hours. (maybe user defined?)
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- 3 replies
- 11
- 1
- Tamara BernerModerator5 mths ago
- Ideas
1
Voice channel: schedule (national) holidays with custom voicemail message per phonenumber
I would like to be able to schedule days on which our phone must go to voicemail. Main use will be to schedule national holidays and automatically have the phone play a custom voice message on these…
- Marcel
- Marcel
- 5 mths ago
- 1 reply
- 9
- 1
- Tamara BernerModerator5 mths ago
- Ideas
2
Structure within labels
In Outlook you can place folders in folders. Can you also make this possible for the labels?
- Iris Lommerde
- Iris_Lommerde
- 5 mths ago
- 1 reply
- 11
- 2
- Tamara BernerModerator5 mths ago
- Ideas
1
Automatic labeling
Is it possible that messages that arrive outside our opening hours are immediately labeled as 'Outside opening hours'?
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 6 mths ago
- 4 replies
- 15
- 1
- Tamara BernerModerator5 mths ago
- Ideas
- Closed
- Closed
1
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 5 mths ago
- 1 reply
- 8
- 1
- Tamara BernerModerator5 mths ago
- Ideas
0
Multiple business hours per day
We'd like to use multiple business hours per day. We're closed for lunch between 12:00 and 13:00 hours. Right now we've changed the default message in the chat that we're closed but we'd like to…
- Robbin
- mgb
- 7 mths ago
- 2 replies
- 21
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
1
Channel name in notification pop-up
In the pop-up that appears on a new ticket, show which channel it is from. That way it is easier distinguish whether the ticket is urgent or not. Maybe even additional a different sound notification…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 7 mths ago
- 2 replies
- 33
- 1
- Tamara BernerModerator5 mths ago
- Ideas
- Completed
- Completed
2
Directory in your contact list
Trengo keeps every contact you ever have had a conversation with, which is great. It would be even better if the people that work in you organisation show up first when you type in a name.…
- Iris Lommerde
- Iris_Lommerde
- 5 mths ago
- 1 reply
- 7
- 2
- Tamara BernerModerator5 mths ago
- Ideas
1
Email subjects for Quick Replies
It would be handy if we can set a subject line for the Quick response emails, that is actually visible when we choose a certain quick response. Now there is a subject line that isn't transferred to…
- Andreea
- Andreea
- 6 mths ago
- 1 reply
- 3
- 1
- Tamara BernerModerator6 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Make the subject line continue when the subject is to long

API: retrieve a list with last updated tickets

More global values in API call ticket_aggregates

Possibility to prioritize conversations

Forwarding chat

Monitor the date and person who changed an article in the Help Center

Be able to resize different parts of the dashboard yourself

Overview of failed messages

Assign emails within your team

Archive/activate quick replies

Attach an email to an email/conversation

Create "or" conditions in the custom views (combine multiple labels in one view)

Custom CSS for chat widget, or at least possibility to hide the green online icon

prioritizing rules

Variables in quick replies

Set a notification per channel

Possibility to auto-close unanswered chats

Voice channel: schedule (national) holidays with custom voicemail message per phonenumber

Structure within labels

Automatic labeling

Rules based on outbound messages

Multiple business hours per day

Channel name in notification pop-up

Directory in your contact list

Email subjects for Quick Replies

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