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1
Improvements Customer Survey (CSATs) results UI
A few things that we like to see improved when using the CSATs feature. When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read.…
- Joey Treurniet
- Joey_Treurniet
- 6 mths ago
- 4 replies
- 27
- 1
- Daniela Backman3 mths ago
- Ideas
2
Insert hyperlinks in chatbot answers
I would like to be able to insert hyperlinks in de ansers from the chatbot. Now I have to get the full link in, this doesn't look very nice.
- Maartje van Soest
- Maartje_van_Soest
- 3 mths ago
- 1 reply
- 8
- 2
- Charlotte Beenen3 mths ago
- Ideas
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 6 mths ago
- 6 replies
- 51
- 5
- Tim B4 mths ago
- Ideas
3
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- 1 reply
- 12
- 3
- Richard Arnold4 mths ago
- Ideas
0
Notification for calls in the queue
We are working with a admin paneel and open order folders the view files of our customers. So then we not have visible have the app.trengo.com screen. If the are calls waiting in the queue you don't…
- Marijn Rabelink
- Marijn_Rabelink
- 3 mths ago
- 1 reply
- 11
- Charlotte Beenen3 mths ago
- Ideas
1
Reports - make it possible to standardize own reports
in stead of having to select the same fields 4 times a day.. And also make it possible to automate / schedule them and receive them in your inbox on specific times :)
- Anouk Smit
- Anouk_Smit
- 3 mths ago
- 1 reply
- 6
- 1
- Charlotte Beenen3 mths ago
- Ideas
0
Is it possible to have the sender field empty for a new message, or to have a specific e-mail preset?
It would be wonderful, when we can have an empty field in the sender-adress-field when we start a new message.
- Manuela Lipnik
- Manuela_Lipnik
- 4 mths ago
- 1 reply
- 2
- Charlotte Beenen3 mths ago
- Ideas
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 3 yrs ago
- 10 replies
- 74
- 5
- Daniela Backman4 mths ago
- Ideas
- In review
- In review
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
- comunicacion
- comunicacion
- 7 mths ago
- 3 replies
- 46
- 3
- Daniela Backman4 mths ago
- Ideas
- Completed
- Completed
0
Secure mail / Secure attachment
We would like to have secure mail. So we would like an attachment to the mail so that the recipient cannot open it just like that. But for this he must first identify himself as the correct…
- Linda Vleugels
- Linda_Vleugels
- 4 mths ago
- 1 reply
- 11
- Daniela Backman4 mths ago
- Ideas
2
go down to the next line in mobile app
when pressing the " enter key " while writing a message in the mobile application, the cursor should go down to the next line. instead at the moment it sends the message,…
- Michael Gintzburg
- Michael_Gintzburg
- 4 mths ago
- 1 reply
- 8
- 2
- Daniela Backman4 mths ago
- Ideas
2
Add options for url in flowbot
I would like to see some sort of button for url's in the flowbot. By clicking on the button you will get redirected to the url. With an additional option to open url in same tab or new tab.
- Janneke de Graaff
- Janneke_de_Graaff
- 4 mths ago
- 1 reply
- 10
- 2
- Daniela Backman4 mths ago
- Ideas
0
Change text color website widget
It would be great if we can change the text color in the website widget.
- Dante6
- Dante6
- 4 mths ago
- 1 reply
- 12
- Daniela Backman4 mths ago
- Ideas
2
Edit/Delete Chat Messages
It would be great to be able to edit and delete a chat message inside a website widget. Sometimes we type something wrong or send something too early.
- Mark Walls
- Mark_Walls
- 4 mths ago
- 2 replies
- 17
- 2
- Daniela Backman4 mths ago
- Ideas
3
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
- Serena van Heuven
- Serena_van_Heuven
- 6 mths ago
- 6 replies
- 47
- 3
- Daniela Backman4 mths ago
- Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
- Astrid Arts
- Astrid_Arts
- 4 mths ago
- 1 reply
- 5
- 1
- Daniela Backman4 mths ago
- Ideas
2
Schedule trigger on Widget Automation
Hi there, We would like to have the possibility to choose specific hours within our business hours, so we can have the trigger visible only for a selected period of time.
- Josue
- Josue
- 4 mths ago
- 1 reply
- 8
- 2
- Daniela Backman4 mths ago
- Ideas
2
New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 4 mths ago
- 1 reply
- 8
- 2
- Daniela Backman4 mths ago
- Ideas
4
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
- Tjerk Voortman
- Tjerk_Voortman
- 7 mths ago
- 2 replies
- 26
- 4
- Trevor M4 mths ago
- Ideas
0
Agents / supervisors / contentmanager should be able to edit quickreply’s
Now only with super admins can create/edit quick reply’s. It would be so helpfull if agents, supervisors, contentmanagers can create/edit their own quickreply’s.
- Jules
- Jules_van_Leeuwaarden
- 5 mths ago
- 2 replies
- 6
- Eric van Wenkop4 mths ago
- Ideas
2
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 4 mths ago
- 3 replies
- 22
- 2
- Daniela Backman4 mths ago
- Ideas
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- 1 reply
- 15
- Daniela Backman5 mths ago
- Ideas
1
Upload files/images in website widget
It would be great if our customers could upload files or images directly in the website widget. This can currently only be done via a live chat, whilst I would like this to be possible for offline…
- Jessica Gajadien
- Jessica_Gajadien
- 5 mths ago
- 1 reply
- 9
- 1
- Daniela Backman5 mths ago
- Ideas
2
Custome Fields: Ticket Field EDIT
It would be helpful if we could edit also the REQUIRED /NON REQUIRED option after we created a new ticket field.
- Josue
- Josue
- 5 mths ago
- 1 reply
- 20
- 2
- Daniela Backman5 mths ago
- Ideas
- Answered
- Answered
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
- Maartje van Soest
- Maartje_van_Soest
- 5 mths ago
- 1 reply
- 7
- Daniela Backman5 mths ago
- Ideas

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