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1
Trengo notifications
If the Trengo application is minimized and you receive a new message from any channel in Trengo. We receive 1 notification at the bottom right of your screen. This is just for a couple of seconds.…
- Kristiaan Weel
- KristiaanWeel
- 2 mths ago
- 2 replies
- 22
- 1
- Tamara Berner2 mths ago
- Ideas
1
Add full chat history when it's sent by the flowbot.
As a action we can sent an email to one of our teammembers. This e-mail contains the chat, but you don't see the page where the chat was held or started.
- pang
- pang
- 2 mths ago
- 2 replies
- 10
- 1
- Tamara Berner2 mths ago
- Ideas
2
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
- Jeroen Bongers
- Jeroen_Bongers
- 2 mths ago
- 1 reply
- 16
- 2
- Tamara Berner2 mths ago
- Ideas
2
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- 2 replies
- 31
- 2
- Wouter Roseboom2 mths ago
- Ideas
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 4 mths ago
- 6 replies
- 21
- Tim B3 mths ago
- Ideas
- Completed
- Completed
1
Visitor can send new message without having to refresh/reload page
It would be good for the visitor to be able to send a new message without having to reload the complete website page. Today, once a visitor sends a message and the ticket is closed,…
- David
- David
- 3 mths ago
- 1 reply
- 8
- 1
- Tamara Berner3 mths ago
- Ideas
2
Visitor can see chat history and access previous conversations
It would be good for the visitor to be able to see the chats history at the top of the web chat widget, and be able to access previous conversations.
- David
- David
- 3 mths ago
- 1 reply
- 5
- 2
- Tamara Berner3 mths ago
- Ideas
0
Organize the left column yourself and hide parts completely
Recently I mainly use 'Channels' as my inbox category. The main reason for this is that I easily filter the messages that are relevant to me. I can find tickets that are assigned to my team directly…
- Gian Stevens
- Gian_Stevens
- 3 mths ago
- 1 reply
- 5
- Tamara Berner3 mths ago
- Ideas
0
WordPress Blog Comments in Trengo
Hi there, it would be great being able to answer Blog Comments in Trengo
- Rodrigo Cárcamo
- Rodrigo_Carcamo
- 3 mths ago
- 1 reply
- 3
- Tamara Berner3 mths ago
- Ideas
0
Suggestion for the red Notifications 'bell'
The red 'new messages' icon continues to lag behind the actual open messages. In my opinion, the red 'bell' is mainly intended to draw attention to tickets that have yet to be picked up.…
- Jonathan
- Jonathan
- 3 mths ago
- 1 reply
- 8
- Tamara Berner3 mths ago
- Ideas
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 9 replies
- 69
- 6
- Tamara Berner3 mths ago
- Ideas
- Completed
- Completed
1
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 3 mths ago
- 2 replies
- 18
- 1
- Tamara Berner3 mths ago
- Ideas
- In progress
- In progress
1
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 7 mths ago
- 2 replies
- 20
- 1
- Tamara Berner3 mths ago
- Ideas
1
sorting of labels, channels, rules etc.
Is it possible to sort rules, labels, channels etc the way we like? It would be much easier and structured if this was possible
- Miran Cosic
- Miran_Cosic
- 3 mths ago
- 2 replies
- 9
- 1
- Miran Cosic3 mths ago
- Ideas
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris Oostenbroek
- Joris_Oostenbroek
- 3 mths ago
- 1 reply
- 4
- Tamara Berner3 mths ago
- Ideas
0
Statistics: Closed tickets graph doesnt show what the help.trengo page says about it.
I dont know if this is a bug or an idea but we assumed that the dates in 'closed tickets' graph under Statistics were related to the date when the tickets are closed,…
- Miran Cosic
- Miran_Cosic
- 3 mths ago
- 1 reply
- 1
- Tamara Berner3 mths ago
- Ideas
2
Add snippet from the answer below the question
Easier for people to judge if it's valuable to click on it or not !
- Jonathan
- Jonathan
- 3 mths ago
- 1 reply
- 3
- 2
- Tamara Berner3 mths ago
- Ideas
0
Translate Small Talk in French
Hi, We would like to translate small talk in French, if you have a template we would like to help. br, Loris
- Loris SCarpa
- Loris_SCarpa
- 11 mths ago
- 4 replies
- 13
- Tamara Berner3 mths ago
- Ideas
- Not planned
- Not planned
0
Texts in Help center are 'cut/shotertened'
The texts in the Help Center are 'cut' because these texts are in virtual blocks. This gives our help center an unclear appearance. Is it somehow possible to put sentences on two lines if they are…
- Miran Cosic
- Miran_Cosic
- 7 mths ago
- 5 replies
- 14
- Tamara Berner3 mths ago
- Ideas
1
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 6 mths ago
- 5 replies
- 16
- 1
- Tamara Berner3 mths ago
- Ideas
0
Keep the search bar of the Help Center visible in mobile
When using the search bar of the help center on a mobile phone you can see the search bar right away. But once you are in a Q&A the search bar is gone (in desktop it moves to the header).…
- Mark de Rooij
- Mark_de_Rooij
- 3 mths ago
- 1 reply
- 4
- Tamara Berner3 mths ago
- Ideas
0
Concepts folder
Sometimes when I want to forward a message and then am typing an email, a chat comes in between. When I pick it up and send another email, my text from the forwarding email is gone.…
- Ronald Buijs
- Ronald_Buijs
- 3 mths ago
- 1 reply
- 6
- Tamara Berner3 mths ago
- Ideas
1
Selecting mulptiple mails - misclick is too sensitive
When I try to select multiple emails in the inbox to close at once, I keep running into the same problem. After selecting about 15 emails I click 1 mm next to the checkbox,…
- Ronald Buijs
- Ronald_Buijs
- 3 mths ago
- 1 reply
- 5
- 1
- Tamara Berner3 mths ago
- Ideas
0
Creating new ticket
Hi! We sometimes sends mail to our customer, like updating status on an order. Therefore creating a new ticket, via the Pen icon. Would be very nice if, when we have entered customers e-mail,…
- Lennart Petersson
- Lennart_Petersson
- 4 mths ago
- 1 reply
- 14
- Tamara Berner3 mths ago
- Ideas
6
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 yr ago
- 6 replies
- 46
- 6
- Tamara Berner3 mths ago
- Ideas
- In review
- In review

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