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1
Trengo notifications
If the Trengo application is minimized and you receive a new message from any channel in Trengo. We receive 1 notification at the bottom right of your screen. This is just for a couple of seconds.…
Kristiaan Weel
KristiaanWeel
2 mths ago
2
replies
22
1
Tamara Berner
2 mths ago
Ideas
1
Add full chat history when it's sent by the flowbot.
As a action we can sent an email to one of our teammembers. This e-mail contains the chat, but you don't see the page where the chat was held or started.
pang
pang
2 mths ago
2
replies
10
1
Tamara Berner
2 mths ago
Ideas
2
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
Jeroen Bongers
Jeroen_Bongers
2 mths ago
1
reply
16
2
Tamara Berner
2 mths ago
Ideas
2
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
Eduard
Eduard_Wustenveld
11 mths ago
2
replies
31
2
Wouter Roseboom
2 mths ago
Ideas
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
Tim B
Tim_B
4 mths ago
6
replies
21
Tim B
3 mths ago
Ideas
Completed
Completed
1
Visitor can send new message without having to refresh/reload page
It would be good for the visitor to be able to send a new message without having to reload the complete website page. Today, once a visitor sends a message and the ticket is closed,…
David
David
3 mths ago
1
reply
8
1
Tamara Berner
3 mths ago
Ideas
2
Visitor can see chat history and access previous conversations
It would be good for the visitor to be able to see the chats history at the top of the web chat widget, and be able to access previous conversations.
David
David
3 mths ago
1
reply
5
2
Tamara Berner
3 mths ago
Ideas
0
Organize the left column yourself and hide parts completely
Recently I mainly use 'Channels' as my inbox category. The main reason for this is that I easily filter the messages that are relevant to me. I can find tickets that are assigned to my team directly…
Gian Stevens
Gian_Stevens
3 mths ago
1
reply
5
Tamara Berner
3 mths ago
Ideas
0
WordPress Blog Comments in Trengo
Hi there, it would be great being able to answer Blog Comments in Trengo
Rodrigo Cárcamo
Rodrigo_Carcamo
3 mths ago
1
reply
3
Tamara Berner
3 mths ago
Ideas
0
Suggestion for the red Notifications 'bell'
The red 'new messages' icon continues to lag behind the actual open messages. In my opinion, the red 'bell' is mainly intended to draw attention to tickets that have yet to be picked up.…
Jonathan
Jonathan
3 mths ago
1
reply
8
Tamara Berner
3 mths ago
Ideas
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
Hogeschool Windesheim
Hogeschool_Windesheim
1 yr ago
9
replies
69
6
Tamara Berner
3 mths ago
Ideas
Completed
Completed
1
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
Kristian Bril
Kristian_Bril
3 mths ago
2
replies
18
1
Tamara Berner
3 mths ago
Ideas
In progress
In progress
1
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
Liselotte Leijten-Deppenbroek
Liselotte_LeijtenDeppen
7 mths ago
2
replies
20
1
Tamara Berner
3 mths ago
Ideas
1
sorting of labels, channels, rules etc.
Is it possible to sort rules, labels, channels etc the way we like? It would be much easier and structured if this was possible
Miran Cosic
Miran_Cosic
3 mths ago
2
replies
9
1
Miran Cosic
3 mths ago
Ideas
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
Joris Oostenbroek
Joris_Oostenbroek
3 mths ago
1
reply
4
Tamara Berner
3 mths ago
Ideas
0
Statistics: Closed tickets graph doesnt show what the help.trengo page says about it.
I dont know if this is a bug or an idea but we assumed that the dates in 'closed tickets' graph under Statistics were related to the date when the tickets are closed,…
Miran Cosic
Miran_Cosic
3 mths ago
1
reply
1
Tamara Berner
3 mths ago
Ideas
2
Add snippet from the answer below the question
Easier for people to judge if it's valuable to click on it or not !
Jonathan
Jonathan
3 mths ago
1
reply
3
2
Tamara Berner
3 mths ago
Ideas
0
Translate Small Talk in French
Hi, We would like to translate small talk in French, if you have a template we would like to help. br, Loris
Loris SCarpa
Loris_SCarpa
11 mths ago
4
replies
13
Tamara Berner
3 mths ago
Ideas
Not planned
Not planned
0
Texts in Help center are 'cut/shotertened'
The texts in the Help Center are 'cut' because these texts are in virtual blocks. This gives our help center an unclear appearance. Is it somehow possible to put sentences on two lines if they are…
Miran Cosic
Miran_Cosic
7 mths ago
5
replies
14
Tamara Berner
3 mths ago
Ideas
1
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
Bram van Buul
Portal and webspecialist
Bram_van_Buul
6 mths ago
5
replies
16
1
Tamara Berner
3 mths ago
Ideas
0
Keep the search bar of the Help Center visible in mobile
When using the search bar of the help center on a mobile phone you can see the search bar right away. But once you are in a Q&A the search bar is gone (in desktop it moves to the header).…
Mark de Rooij
Mark_de_Rooij
3 mths ago
1
reply
4
Tamara Berner
3 mths ago
Ideas
0
Concepts folder
Sometimes when I want to forward a message and then am typing an email, a chat comes in between. When I pick it up and send another email, my text from the forwarding email is gone.…
Ronald Buijs
Ronald_Buijs
3 mths ago
1
reply
6
Tamara Berner
3 mths ago
Ideas
1
Selecting mulptiple mails - misclick is too sensitive
When I try to select multiple emails in the inbox to close at once, I keep running into the same problem. After selecting about 15 emails I click 1 mm next to the checkbox,…
Ronald Buijs
Ronald_Buijs
3 mths ago
1
reply
5
1
Tamara Berner
3 mths ago
Ideas
0
Creating new ticket
Hi! We sometimes sends mail to our customer, like updating status on an order. Therefore creating a new ticket, via the Pen icon. Would be very nice if, when we have entered customers e-mail,…
Lennart Petersson
Lennart_Petersson
4 mths ago
1
reply
14
Tamara Berner
3 mths ago
Ideas
6
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
Tamara Berner
Product Specialist
Tamara_Berner
1 yr ago
6
replies
46
6
Tamara Berner
3 mths ago
Ideas
In review
In review
1
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5
6
7
8
9
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