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1
No need to manually update Balance but send an invoice on the base of usage.
Is it possible to add your Balance cost to the invoice of paying it manually using iDeal?
- ICT Alpheios
- ICT_Alpheios
- 3 mths ago
- 1 reply
- 6
- 1
- Tamara BernerModerator3 mths ago
- Ideas
1
Ticketsystem with a list sorted by day and onwer
I am looking for an alternative to our ticket system. Being able to schedule to-do's or a list of reminders per day is nice to have. To replace the current ticket system,…
- Gerbrand Boertien
- Gerbrand_Boertien
- 3 mths ago
- 3 replies
- 15
- 1
- Gerbrand Boertien3 mths ago
- Ideas
1
Sort users and teams alphabetically
It would be nice if the users and teams in the settings menu would be sorted alphabetically. Especially with large amounts of users and teams it makes them easier to find. 😃
- Mike Mooren
- Mike_Mooren
- 3 mths ago
- 2 replies
- 3
- 1
- Robbin3 mths ago
- Ideas
0
Live "listening in" with phone calls for coaching or training purposes
We would love to listen in with inbound and outbound phone calls of our colleagues for coaching and training purposes.
- Janet van de Griend
- Janet_van_de_Griend
- 3 mths ago
- 1 reply
- 3
- Tamara BernerModerator3 mths ago
- Ideas
0
Option to remove 'fwd' when forwarding a message
When an e-mail address is incorrect we like to forward our original e-mails to the right e-mail address. We noticed that if we do that, our customers see 'fwd' in our e-mail. I attached a screenshot.…
- Robbin
- mgb
- 3 mths ago
- 3 replies
- 10
- Tamara BernerModerator3 mths ago
- Ideas
1
Synchronize mail outlook and Trengo visa versa
We are working on the roll-in of Trengo and are doing this employee for employee. So we'll have to work temporarily with Outlook (0365) and Trengo. Problem.…
- Marcel Knol
- Marcel_Knol
- 3 mths ago
- 6 replies
- 15
- 1
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
4
Managing Facebook and Instagram wall-posts & reactions within Trengo
Being able to monitor, manage and respond to reactions given to posts on the Facebook or Instagram wall.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 3 replies
- 63
- 4
- stijn3 mths ago
- Ideas
- Completed
- Completed
0
Employee photo's chat do not match online status
Within the chat we do not see the team members who have the status “online” but a random number of employees. The customers specifically ask the employees what they see in the widget.…
- Ivar v. S.
- Ivar_v_S
- 3 mths ago
- 2 replies
- 6
- Ivar v. S.3 mths ago
- Ideas
0
Notification when an email is refused by a firewall
When an email is refused/bounced by a firewall off the addressee there is no notification of it in Trengo. This would be very useful because you can take another action to communicate your message.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 10 mths ago
- 3 replies
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
0
Disable Voicemail
We would like to have the option to disable the voicemail; The majority of voicemails only contain some white noise.
- Danny Verploegen
- Danny_Verploegen
- 7 mths ago
- 4 replies
- 15
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
4
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 4 mths ago
- 2 replies
- 20
- 4
- Tamara BernerModerator3 mths ago
- Ideas
- In progress
- In progress
1
Predefined default "send from" e-mail
When forwarding or creating a new conversation the default "send from" e-mail address is mostly not the emailaddress we would like to send from. Is it possible to arrange the following:…
- Ivar v. S.
- Ivar_v_S
- 3 mths ago
- 1 reply
- 8
- 1
- Tamara BernerModerator3 mths ago
- Ideas
1
Must[!] Canned responses / Quickmails -> Category/Subcategory and team
It would be great (why isn't it already in Trengo) a category/subcategory selection with canned results. With 100 canned responses i still have to search instead of 5 clicks.
- Rick v. Leeuwen
- Rick_v_Leeuwen
- 3 mths ago
- 1 reply
- 10
- 1
- Tamara BernerModerator3 mths ago
- Ideas
0
Automatically label Voicemail conversations
I would like to add labels to Voice conversations, especially when this are Voicemail messages.
- Janet van de Griend
- Janet_van_de_Griend
- 3 mths ago
- 1 reply
- 2
- Tamara BernerModerator3 mths ago
- Ideas
1
Help Center > categories > sections with images/video > external links
When you have a category with not that many articles and or sections, it would be nice to be able to add sections with an image of video.
- Rick v. Leeuwen
- Rick_v_Leeuwen
- 3 mths ago
- 1 reply
- 3
- 1
- Tamara BernerModerator3 mths ago
- Ideas
0
Preview of internal note in email notification
We'd like to see a preview of the internal note in the email notification when someone assignes a ticket to another user.
- Floortje van Enckevort
- Customer Service Manager
- Floortje_van_Enckevort
- 4 mths ago
- 1 reply
- 2
- Tamara BernerModerator3 mths ago
- Ideas
0
More detailed user access rights
Hi, it would be nice to have more options in terms of user acces rights. Especially the settings menu item has so many different options that not everyone should be able to change.…
- Mike Mooren
- Mike_Mooren
- 4 mths ago
- 1 reply
- 16
- Tamara BernerModerator4 mths ago
- Ideas
- Closed
- Closed
4
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 7 mths ago
- 3 replies
- 20
- 4
- Tamara BernerModerator4 mths ago
- Ideas
4
Link chatbot to working hours.
If possible, it would be very useful to be able to have the chatbot filter chats based on time. So within business hours you can pick up chats yourself and outside those hours,…
- Dion steen
- Dion_steen
- 4 mths ago
- 1 reply
- 10
- 4
- Tamara BernerModerator4 mths ago
- Ideas
2
Trengo connection with Zapier
Would be lovely if Trengo can create a connection with Zapier .
- Max Looman
- Max_Looman
- 5 mths ago
- 4 replies
- 25
- 2
- Tamara BernerModerator4 mths ago
- Ideas
- Completed
- Completed
2
Dragging files from Trengo to places outside Trengo
The possibility to drag files (pdf/word/excl/...) from Trengo to a place outside Trengo, for example to our CRM. This way we don't have to open the file and save it first,…
- Senna van Galen
- Senna_van_Galen
- 4 mths ago
- 1 reply
- 6
- 2
- Tamara BernerModerator4 mths ago
- Ideas
0
New user authorization role: acces to new and own assigned tickets from accessible channel
We would like to have a user role where users are able to view all new tickets from the accessible channel and assign this to themselves, where only own assigned tickets are visible (instead of all…
- Berna van der Zouwen
- Berna_van_der_Zouwen
- 4 mths ago
- 1 reply
- 5
- Tamara BernerModerator4 mths ago
- Ideas
2
API-calls only available from authorised IP-adress
For safety reasons it should be great if API-calls can be send only from authorised IP-adresses. Explanation: only our server can is able to write and read via API-calls data in our Trengo account.…
- Berna van der Zouwen
- Berna_van_der_Zouwen
- 4 mths ago
- 1 reply
- 10
- 2
- Tamara BernerModerator4 mths ago
- Ideas
1
Assign labels per team
Possibility to assign a label per team just as it is possible to assign it per channel.
- Ruben van Engelen
- Online channel specialist
- Ruben_van_Engelen
- 4 mths ago
- 1 reply
- 6
- 1
- Tamara BernerModerator4 mths ago
- Ideas
0
E-mail: Automatically assign replies from a different sender to the same ticket, IF in one e-mail chain
A lot of the time multiple people are responding to an e-mail send via trengo. While this is all about the same subject, trengo assigns these people new tickets.…
- Ruben van Engelen
- Online channel specialist
- Ruben_van_Engelen
- 4 mths ago
- 3 replies
- 5
- Tamara BernerModerator4 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

No need to manually update Balance but send an invoice on the base of usage.

Ticketsystem with a list sorted by day and onwer

Sort users and teams alphabetically

Live "listening in" with phone calls for coaching or training purposes

Option to remove 'fwd' when forwarding a message

Synchronize mail outlook and Trengo visa versa

Managing Facebook and Instagram wall-posts & reactions within Trengo

Employee photo's chat do not match online status

Notification when an email is refused by a firewall

Disable Voicemail

Implement keyboard shortcuts

Predefined default "send from" e-mail

Must[!] Canned responses / Quickmails -> Category/Subcategory and team

Automatically label Voicemail conversations

Help Center > categories > sections with images/video > external links

Preview of internal note in email notification

More detailed user access rights

More variety in accessibility for Users

Link chatbot to working hours.

Trengo connection with Zapier

Dragging files from Trengo to places outside Trengo

New user authorization role: acces to new and own assigned tickets from accessible channel

API-calls only available from authorised IP-adress

Assign labels per team

E-mail: Automatically assign replies from a different sender to the same ticket, IF in one e-mail chain

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