How to enable Javascript

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0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 4 mths ago
- 1 reply
- 4
- Tamara Berner2 mths ago
- Ideas
0
Notification without message contents
Hi, I have got an idea for the email notifications. It is great that it is possible to receive notifications at the moment a message gets assigned to a team.…
- Lisa
- Lisa
- 2 mths ago
- 1 reply
- 5
- Tamara Berner2 mths ago
- Ideas
2
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 mths ago
- 1 reply
- 9
- 2
- Tamara Berner2 mths ago
- Ideas
2
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- 1 reply
- 15
- 2
- Tamara Berner2 mths ago
- Ideas
3
automatically open next ticket after closing one
When closing tickets, I stay in the same ticket. I think it would be very useful to automatically move to the next ticket after closing one.
- Ghislaine Groenewegen
- Ghislaine_Groenewegen
- 3 mths ago
- 1 reply
- 12
- 3
- Tamara Berner2 mths ago
- Ideas
1
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- 1 reply
- 12
- 1
- Tamara Berner2 mths ago
- Ideas
0
Multi login - Trengo app and browser
Hi there! I manage multiple businesses and trengo accounts, now I need to use multiple google chrome logins to manage this. But.. when I want to use the app on my iPad pro, I can only use 1 account.…
- Kevin Gerde
- Kevin_Gerde
- 2 mths ago
- 1 reply
- 10
- Tamara Berner2 mths ago
- Ideas
1
Greeting without a sound
The sound of the greeting is a bit annoying (that's what we hear form our visitors). Maybe it is possible to create an option for a greeting without a sound.
- Saskia van Beek
- Saskia_van_Beek
- 2 mths ago
- 1 reply
- 6
- 1
- Tamara Berner2 mths ago
- Ideas
0
Pressing the V to close a ticket should also close the chat in Messenger
In Trengo you are able to close a conversation / ticket. But it leaves the conversation in Messenger itself open, while Facebook also has a V to move a conversation to 'Done' (Verplaatsen naar Klaar…
- Tim Struijs
- Tim_Struijs
- 2 mths ago
- 1 reply
- 5
- Tamara Berner2 mths ago
- Ideas
2
Make user logged in/out status depend on active browser window
Since the messages towards customers in the chat depend on if the Trengo users are online or not, right now we have to be really careful and not forget to logout.…
- Marcel
- Marcel
- 1 yr ago
- 12 replies
- 39
- 2
- Tim Struijs2 mths ago
- Ideas
2
Flowbot delay
At this moment Flowbot messages and answer options have a delay for about 2 seconds. We wish to make this optional, so that answer options can be send quicker.
- Lisa
- Lisa
- 5 mths ago
- 3 replies
- 13
- 2
- Liselotte Leijten-Deppenbroek2 mths ago
- Ideas
4
Hotkey menus
Using hotkeys to insert quick replies for example. By typing /c> in a message, for example, the quick reply menu will be opened and the correct quick reply can be selected.
- Liza Wevers
- Liza_Wevers
- 1 yr ago
- 2 replies
- 30
- 4
- Eric van Wenkop2 mths ago
- Ideas
0
'Equals' search function
It would be great if a tool can be applied to specify the search in the incoming emails. When making a rule there is an option called 'equals' to filter the emails and for example attach a label.…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 3 mths ago
- 2 replies
- 7
- Victoria Cadeau Concepten3 mths ago
- Ideas
0
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris Oostenbroek
- Joris_Oostenbroek
- 11 mths ago
- 3 replies
- 41
- Tamara Berner3 mths ago
- Ideas
2
Add an option for color blind operators to change the colors of notifications or statusses
I'm red / green color blind, like 10% of the males. I'm not able to distinct the online status color (green) with the offline status color (red). It is hard / impossible for me to see if a user is…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- 1 reply
- 8
- 2
- Tamara Berner3 mths ago
- Ideas
1
Contact moments (regarding the same email address) automatically among themselves, regardless the channel
E-mails that are sent from the same email address are automatically listed, but if a ticket arrives via the Flowbot (using the same email address), it will not be placed directly between the contact…
- Lars Berends
- Lars_Berends
- 3 mths ago
- 2 replies
- 12
- 1
- Lars Berends3 mths ago
- Ideas
- Not planned
- Not planned
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 8 mths ago
- 2 replies
- 24
- 1
- Eduard3 mths ago
- Ideas
1
New window for new message or a reply
It would be great if the software would open a new window when I want to type a reply. That way I can still scroll back to see what has been said while keeping the "new message" window within…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 2 replies
- 21
- 1
- Eduard3 mths ago
- Ideas
- Completed
- Completed
1
Recent (new or edited) articles in Help Center
At this moment the help center has a block with "Highlighted articles" and "Popular articles". Maybe it's a good idea to add a block "Recent articles" next to it?…
- Eduard
- Eduard_Wustenveld
- 5 mths ago
- 1 reply
- 9
- 1
- Tamara Berner3 mths ago
- Ideas
0
E-mail links in messages
At this moment an email link will open the default mailclient, in my case Apple mail. Maybe Trengo can catch all mail addresses in a message and replace the link so a "new message" dialog within…
- Eduard
- Eduard_Wustenveld
- 5 mths ago
- 1 reply
- 11
- Tamara Berner3 mths ago
- Ideas
0
Exclude widget on payment page
When a customer comes to the payment page, the widget button remains visible. This button is partly about the payment / order button. Are there several who would like to disable / exclude it for the…
- Bart
- Bart
- 4 mths ago
- 1 reply
- 13
- Tamara Berner3 mths ago
- Ideas
- Completed
- Completed
0
Website Chat ideas
Hi good morning, During our onboarding I had a few ideas for the website chat. - Make the pre-form optional. If you turn on a pre-form it is mandatory to fill in.…
- Rogier Hofstee
- Rogier_Hofstee
- 3 mths ago
- 1 reply
- 26
- Tamara Berner3 mths ago
- Ideas
1
WhatsAap: Send more media documents at once.
Like in the normal WhatsApp channel availability to send more media documents at once.
- Dymphi van Bussel
- Dymphi_van_Bussel
- 4 mths ago
- 1 reply
- 9
- 1
- Tamara Berner3 mths ago
- Ideas
1
React on specific message in WhatsApp
To react on specific messages in WhatsApp like in the normal channel. Especially usefull after sending some (photo) examples and customer reacts on a message.
- Dymphi van Bussel
- Dymphi_van_Bussel
- 4 mths ago
- 1 reply
- 10
- 1
- Tamara Berner3 mths ago
- Ideas
2
Quick Replies WhatsApp Business: Add a Enter
At the moment it is impossible to add a enter to WhatsApp Business Quick Replies while it is manually possible with shift + enter. This should be added to the quick replies too so you have a better…
- Alexander Joosten
- Alexander_Joosten
- 4 mths ago
- 1 reply
- 7
- 2
- Tamara Berner3 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Bookmark standard statistics through hashcode in URL

Notification without message contents

Check how often quick replies are used

Offer option to change default setting to "Send & Close" instead of "Send"

automatically open next ticket after closing one

Dashboard / Cockpit to monitor SLA's /Team performance

Multi login - Trengo app and browser

Greeting without a sound

Pressing the V to close a ticket should also close the chat in Messenger

Make user logged in/out status depend on active browser window

Flowbot delay

Hotkey menus

'Equals' search function

Add Instagram Direct Messaging to channels?

Add an option for color blind operators to change the colors of notifications or statusses

Contact moments (regarding the same email address) automatically among themselves, regardless the channel

Help Center API

New window for new message or a reply

Recent (new or edited) articles in Help Center

E-mail links in messages

Exclude widget on payment page

Website Chat ideas

WhatsAap: Send more media documents at once.

React on specific message in WhatsApp

Quick Replies WhatsApp Business: Add a Enter

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