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Viber Integration Calls and Messages
Dear Support, We have a new requirement in our business to have viber calls and messages. We are a Trengo customer in Lebanon and we are expanding to IRAQ and in Iraq clients uses Viber a lot.…
- Rajaa Gerges
- Rajaa_Gerges
- 4 mths ago
- 1 reply
- 5
- Tamara Berner4 mths ago
- Ideas
0
Ignore dots in the search feature
Currently the search feature in the inbox is sensitive to dots. This means that if I search for the number 1.777.777 no results will appear if someone has written 1777777 and the other way around.…
- Christa van Dijke
- Christa_van_Dijke
- 4 mths ago
- 1 reply
- 4
- Tamara Berner4 mths ago
- Ideas
3
Make labels visible for specific teams only
We have different teams that work in Trengo and not every label is relevant for every team. It would be clearer if it is possible to link labels to teams.…
- Christa van Dijke
- Christa_van_Dijke
- 4 mths ago
- 1 reply
- 6
- 3
- Tamara Berner4 mths ago
- Ideas
0
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
- Christa van Dijke
- Christa_van_Dijke
- 4 mths ago
- 1 reply
- 6
- Tamara Berner4 mths ago
- Ideas
2
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
- Christa van Dijke
- Christa_van_Dijke
- 4 mths ago
- 1 reply
- 5
- 2
- Tamara Berner4 mths ago
- Ideas
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 5 mths ago
- 1 reply
- 26
- 1
- Tamara Berner4 mths ago
- Ideas
- Completed
- Completed
0
Helpdesk: Show last edit on all articles overview in backend
With the team we recently started to use the helpdesk that Trengo provides. We can't see the last edit however. This is something that is very much needed, to see what topics need our attention.…
- Lars Broer
- Lars_Broer
- 5 mths ago
- 1 reply
- 4
- Tamara Berner4 mths ago
- Ideas
1
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 5 mths ago
- 1 reply
- 12
- 1
- Tamara Berner4 mths ago
- Ideas
- Completed
- Completed
0
Default folder for assigned to me tickets with a filter on a channel
The ticket now goes to Assigned to me. But we are mostly working on a channel and taking the new ones immediately when they come in. If we have to swop from Assigned to me and New all the time it…
- Jessica Gajadien
- Jessica_Gajadien
- 6 mths ago
- 1 reply
- 6
- Tamara Berner4 mths ago
- Ideas
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 4 mths ago
- 3 replies
- 11
- 1
- Tamara Berner4 mths ago
- Ideas
- In review
- In review
3
Possibility to turn the enter-button on and off
Within the tool I miss the possibility to turn the enter button on and off for answering calls . If I am writing a longer message, I don't want the sentence to be sent after every enter,…
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 1 yr ago
- 4 replies
- 26
- 3
- Tamara Berner4 mths ago
- Ideas
0
Show Tickets Result per team / user
Hi guys, One interesting feathure is to set tickets results to a specific team or user. So each team/user only see the relevant result list they working on.
- Daniel Ohlsson
- Daniel_Ohlsson
- 5 mths ago
- 1 reply
- 6
- Tamara Berner4 mths ago
- Ideas
1
Timer that indicates how much time you have left to answer
WhatsApp messages can't be answered in more than 24 hours for example. It would be great to see a timer indicating the time left to answer.
- Rodrigo Cárcamo
- Rodrigo_Carcamo.1
- 5 mths ago
- 1 reply
- 5
- 1
- Tamara Berner4 mths ago
- Ideas
5
Copy mandatory e-mail from pre-chat form to customer profile
We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are…
- Karel Mommers
- Karel_Mommers
- 5 mths ago
- 1 reply
- 20
- 5
- Tamara Berner4 mths ago
- Ideas
2
Option to remove all personal data
We would like to see the option to remove all personal data, including telephone numbers and e-mailadresses. The only option I see right now is to remove the whole tickets,…
- Willemijn vk
- Willemijn_van_K
- 5 mths ago
- 1 reply
- 5
- 2
- Tamara Berner4 mths ago
- Ideas
0
Reopen last visited screen in widget
If you have the help center as a default channel, for example, and a customer starts a chat. After he closes and reopens the widget, the widget opens at Help Center again, instead of the chat.
- Marcel Bakker
- Marcel_Bakker
- 4 mths ago
- 1 reply
- 7
- Tamara Berner4 mths ago
- Ideas
7
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 1 yr ago
- 7 replies
- 74
- 7
- Eric van Wenkop4 mths ago
- Ideas
0
Use [del] for quick mail deletion
It would be nice if you could delete an email by simply having it selected and pressing DEL. Now you have to click on it, and navigate to a feature in order to delete it.
- Marcel Bakker
- Marcel_Bakker
- 4 mths ago
- 1 reply
- 7
- Tamara Berner4 mths ago
- Ideas
0
Let each individual user upload a custom picture for their signature.
We would like to be able to add our own individual e-mail signature for each user. In Freshdesk, for example, each user can upload this themselves in their own user settings.
- Paul Bergsma
- Paul_Bergsma
- 5 mths ago
- 1 reply
- 5
- Tamara Berner4 mths ago
- Ideas
0
Red notification instead of grey for Team Chat
I would rather see a numbered red Team Chat notification for all messages instead of the current gray one without. Or atleast the number of unread messages.
- Berry
- Berry
- 5 mths ago
- 1 reply
- 10
- Tamara Berner4 mths ago
- Ideas
1
Open app.trengo links with the spp
In android or Mac OSX when I click on any link of app.trengo.com (for example. to open a ticket or something) it open browser by default instead open the Trengo Desktop App or android app.
- Nestor Toledo Diaz
- Nestor_Toledo_Diaz
- 4 mths ago
- 1 reply
- 9
- 1
- Tamara Berner4 mths ago
- Ideas
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 4 mths ago
- 1 reply
- 14
- Tamara Berner4 mths ago
- Ideas
- In review
- In review
0
Outbound use Channel
I would like an option on a channel to enable/disable the outbound use of the channel. Why, because i have some e-mail channels that i use for notifications only.…
- Hans Willems
- Hans_Willems
- 4 mths ago
- 1 reply
- 5
- Tamara Berner4 mths ago
- Ideas
0
Dedicated voicechannels to usergroups
I would like to have the option to assign a usergroup to one voicechannel only. If a user is starting a call to a contact of this group it would allways the same voicechannel.…
- Hans Willems
- Hans_Willems
- 4 mths ago
- 1 reply
- 2
- Tamara Berner4 mths ago
- Ideas
7
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 6 mths ago
- 5 replies
- 23
- 7
- Nick4 mths ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Viber Integration Calls and Messages

Ignore dots in the search feature

Make labels visible for specific teams only

Drop down menu in Custom Fields

Only show custom fields if they are relevant for the team

Automatic text replacement

Helpdesk: Show last edit on all articles overview in backend

Report - Outbound emails

Default folder for assigned to me tickets with a filter on a channel

Create Team Chat Group/Channel Linked to a Ticket

Possibility to turn the enter-button on and off

Show Tickets Result per team / user

Timer that indicates how much time you have left to answer

Copy mandatory e-mail from pre-chat form to customer profile

Option to remove all personal data

Reopen last visited screen in widget

Variables in quickreplies

Use [del] for quick mail deletion

Let each individual user upload a custom picture for their signature.

Red notification instead of grey for Team Chat

Open app.trengo links with the spp

FlowBot Templates - Best Practice

Outbound use Channel

Dedicated voicechannels to usergroups

Hyperlink in Flowbot

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