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2
Whatsapp Attachments and Email Attachments Carousel Browser
Now, we have to click one by one to all attachments via email or Whatsapp Business, it took a lot of time to check 5-10 attachments. That will be easy but very usable update.…
- mehmet uyar
- mehmet_uyar
- 8 mths ago
- 3 replies
- 19
- 2
- Niek3 mths ago
- Ideas
0
Webchat button appearance
I’m aware that its possible to upload my own button, but it would be really useful if you had options built into the system so we could select a button with a little more impact if we needed it.
- Sophie Kynnersley
- Sophie_Kynnersley
- 4 mths ago
- 3 replies
- 13
- Tamara Berner3 mths ago
- Ideas
2
Zoho CRM Integration
Add Zoho CRM integration would be great
- Luiz Ricardo Veloso
- Luiz_Ricardo_Veloso
- 3 mths ago
- 2 replies
- 17
- 2
- Chris Mo2 mths ago
- Ideas
0
An effective / clearer notification with @name. Or more precise notification settings.
When someone is @name in a message its important that they are clearly notified but currenltly the message just appears in the Mentioned folder, which could easily be missed.…
- Tim B
- Tim_B
- 2 mths ago
- 12
- Ideas
1
when click the X to delete contact name, should revert to original phone # instead of blank
when you click the X to delete contact name, it becomes "blank", but it really should revert to original phone # instead of blank
- Daniel
- Daniel
- 2 mths ago
- 5
- 1
- Ideas
1
Tagging tickets in Team Chat
It would be great if we could tag tickets in the new Team Chat feature, just like you're able to tag people or rooms. I would imagine you could use something like &1234567 (where 1234567 is the…
- Coen Visser
- Coen_Visser
- 2 mths ago
- 9
- 1
- Ideas
2
Elapsed time is ... option to number of seconds.
Currently it is only possible to enter an Elapsed time is .. of minutes, hours and days at Rules. I miss the possibility to apply a rule after eg 20/30 seconds.
- Pascal van de Beek
- Pascal_van_de_Beek
- 5 mths ago
- 2 replies
- 18
- 2
- Paul de Vries2 mths ago
- Ideas
1
Notification settings for team chat
With the introduction of the new team chat functionality, it would be awesome if the notification settings for team chat will get more flexible. Pop-up when new direct message:…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- 1 reply
- 15
- 1
- Tamara Berner2 mths ago
- Ideas
2
Assigned tickets need to disappear
When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color. This gives the users room for error.…
- Mitch Brouhon
- Mitch_Brouhon
- 3 mths ago
- 1 reply
- 10
- 2
- Tamara Berner2 mths ago
- Ideas
1
Notifications for assignee in team channels
Currently it is possible to create a notification when inbound messages are received. If you have a channel which is maintained by a team, you can create a rule that if a new OPEN ticket has arrived,…
- Jeroen Bongers
- Jeroen_Bongers
- 3 mths ago
- 1 reply
- 11
- 1
- Tamara Berner2 mths ago
- Ideas
0
New Update / Lettertype + Font Size
With this new update the App became very bad to use, lettertype 11,5 and a font which is not good for everyone. Please do an update where people can choose their own preferences instead of this.…
- Marco Oosterlaken
- Marco_Oosterlaken
- 3 mths ago
- 1 reply
- 8
- Tamara Berner2 mths ago
- Ideas
7
when working from your name - have chats always above emails.
So when emails come back onto your name they automatically go to the top when you filter on new to old. This makes it hard to actually focus on chats when you are chatting,…
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 1 reply
- 25
- 7
- Tamara Berner2 mths ago
- Ideas
1
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 1 yr ago
- 4 replies
- 23
- 1
- Tamara Berner2 mths ago
- Ideas
1
Locked ticket when working on it
I would love the feature to be integrated that when i assign a ticket to myself and open it, it would be locked for someone else to work on. This through notification in the title of the ticket or…
- Daniel La Porta
- Daniel_La_Porta
- 2 mths ago
- 1 reply
- 7
- 1
- Tamara Berner2 mths ago
- Ideas
0
Lock specific articles and / or categories in Help Center with password.
We would like to lock specific categories and / or articles.
- Paul Bergsma
- Paul_Bergsma
- 2 mths ago
- 1 reply
- 4
- Tamara Berner2 mths ago
- Ideas
0
API: Return the new ticket ID when storing a custom channel message
Fields available to create a custom channel message are way too limited. If the API returned the ID of the created ticket, at least one could add custom field values related to the ticket in…
- Nicolás Alen
- Nicolas_Alen
- 2 mths ago
- 1 reply
- 7
- Tamara Berner2 mths ago
- Ideas
0
Help center article directly in section
By adding a new article I can place it in a catagory. Would be great when I can place it in a specific section.
- Sebastiaan Viezee
- Sebastiaan_Viezee
- 2 mths ago
- 1 reply
- 5
- Tamara Berner2 mths ago
- Ideas
5
LinkedIn + Youtube
It would be a great upgrade if LinkedIn and Youtube can be connected with Trengo. It's also social media. And you can talk to your followers on LinkedIn and Youtube.
- Linda van Melle
- Linda_van_Melle
- 5 mths ago
- 4 replies
- 26
- 5
- Sebastien Yes3 mths ago
- Ideas
3
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
- Jonathan
- Jonathan
- 5 mths ago
- 3 replies
- 22
- 3
- Jonathan3 mths ago
- Ideas
1
Search quick replies in admin
We're using a lot of quick replies and it would be easier to manage them if there would be a search bar on top of the screen to search trough all your current quick replies.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- 2 replies
- 13
- 1
- Jorrit van Leiden3 mths ago
- Ideas
7
Send emails at a specific time / date
Send emails at a specific time / date. That you can select in Trengo at what time and date it must be sent. And Trengo it automatically sent on the date/time Best regards, Jordi
- Jordi Elitzer
- Jordi_Elitzer
- 1 yr ago
- 4 replies
- 38
- 7
- Tamara Berner3 mths ago
- Ideas
- In review
- In review
0
Send SMS in Voice channel
Hi In a Voice conversation, would be nice to have the possibility to SMS the contact, and not only Call the contact.
- Lennart Petersson
- Lennart_Petersson
- 3 mths ago
- 1 reply
- 7
- Tamara Berner3 mths ago
- Ideas
4
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 3 replies
- 31
- 4
- Tamara Berner3 mths ago
- Ideas
1
get a notifcation when a ticket is assigned to an offline user
now it is still possible to assign tickets to users which offline. In an ideal world it would not be possible to assign tickets to them or at least get a notification when a user is offline.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 3 mths ago
- 1 reply
- 9
- 1
- Tamara Berner3 mths ago
- Ideas
0
Possibility to exclude custom groups from emails
Now it's only possible for SMS and other messaging channels, but not email. Now I have to do a lot of work to exclude people from the same group one by one.
- Lisa Lorié
- Lisa_Lorie
- 1 yr ago
- 3 replies
- 10
- Tamara Berner3 mths ago
- Ideas

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