How to enable Javascript

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3
Show unread messages counter behind labels
I would be really useful to add an unread message counter behind de labels in the navigation on the left.
- Henk Tompot
- Henk_Tompot
- 1 yr ago
- 6 replies
- 28
- 3
- Eduard1 yr ago
- Ideas
3
Receive notifications when the chatbot accept a chat.
To keep an eye on the chatbot it would be nice if it is possible to get a notification when the chatbot is having a conversation. Sometimes the chatbot does not give the answers you want or the…
- Dion steen
- Dion_steen
- 2 yrs ago
- 3 replies
- 30
- 3
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
3
Audio notification of all channels on speakers PC instead of connected headset
In voice it is possible to direct the audio notification of a new voicecall to the speakers instead of the connected headset. It would be very useful if the audio notification of the other channels…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 2 yrs ago
- 2 replies
- 19
- 3
- Charlotte Beenen1 yr ago
- Ideas
3
Tag whole team at once
Might be a nice feature to tag a whole team at once. For now we have to tag everytime the same 4 people to share information. Would be nicer to tag the whole team at once.…
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 1 reply
- 17
- 3
- Charlotte Beenen2 yrs ago
- Ideas
3
Salesforce Integration
Connecting Trengo with Salesforce in order to exchange customer information between your inbox and your CRM.
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 40
- 3
- Ideas
2
CSS for the widget > change lettertype + border radius
In order to fit into the designs of websites, minimum fundamentals to be able to adjust is: color (already possible) lettertype border radius for widget,…
- W B
- W_B
- 5 days ago
- 3 replies
- 3
- 2
- W B3 hrs ago
- Ideas
2
Being able to block specific IP addresses for spammers.
As a user of Trengo I would like to be able to block specific IP (ranges) connected to spamming. The widget is then no longer showing if the IP (range) is recognized
- Loris SCarpa
- Loris_SCarpa
- 5 days ago
- 9
- 2
- Ideas
2
Combine conversations function not limited to same sender
Currently it is only possible to combine tickets from the same sender (email address). Our agents would like the option to search on tickets and then combine.…
- Henk Tompot
- Henk_Tompot
- 6 days ago
- 1 reply
- 4
- 2
- Daniela BackmanModerator6 days ago
- Ideas
2
Add agent name in front of channel communications
Some channels, such as Whatsapp, aren't naturally many to one (many agents talk to one customer) and that might confuse customers. So we would like to be able to add agent's name followed by a colon…
- John Parker
- John_Parker
- 3 mths ago
- 3 replies
- 12
- 2
- John Parker6 days ago
- Ideas
2
Option to see the attachment without downloading (Preview)
It will be great if we have an option to preview the attachments without downloading like other email providers to avoid unnecessary file downloads.
- Mohammad Riyas
- Mohammad_Riyas
- 2 wk ago
- 2 replies
- 4
- 2
- Faizal Umarali2 wk ago
- Ideas
2
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 3
- 2
- Ideas
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 2 wk ago
- 2 replies
- 3
- 2
- Paul Bergsma2 wk ago
- Ideas
2
Hyperlinks in translations
It would be very handy to be able to add hyperlinks to the texts in the 'translations' section of the website widget, for example to refer customers to a FAQ page.
- becks
- becks
- 1 yr ago
- 5 replies
- 29
- 2
- Daniela BackmanModerator2 wk ago
- Ideas
2
Website widget language
Hi there, Our organization has a multilingual website using a multilingual website widget (English, French, Spanish). Currently, the website widget language is determined by the visitor's browser…
- Pedro Zurbach
- Pedro_Zurbach
- 3 wk ago
- 3 replies
- 7
- 2
- Daniela BackmanModerator3 wk ago
- Ideas
2
Being able to use the Voice channel in rules
We would like to have the Voice channel selection in the rules configuration. For instance we would like to create a rule that notifies us of a voicemail that has been unanswered for x minutes/hours.…
- Peter Batenburg
- Peter_Batenburg
- 3 wk ago
- 1 reply
- 8
- 2
- Daniela BackmanModerator3 wk ago
- Ideas
2
Being able to send Voice notes through Trengo
Hello Trengo community, got a suggestion for being able to reply with voice notes through WhatsApp Business. A lot of our customers look for detailed explanations of our products/services and ask us…
- Khaled Abualnadi
- Khaled_Abualnadi
- 8 mths ago
- 2 replies
- 15
- 2
- Joey Caisse1 mth ago
- Ideas
2
Save a custom report
Hi, It would be nice to save custom reports. Every monday I make several reports to see what happend and to communicate my team performance, employee performance, channel performance, etc.…
- Lasja Coenraad
- Lasja_Coenraad
- 1 mth ago
- 20
- 2
- Ideas
2
Send later
Adding the option: "send later" or "schedule email/reply" would be lovely for email that need to arrive at a specific time. This option is available for instant in G-mail from G-Suite.…
- Kajan Blouw
- Kajan_Blouw
- 1 mth ago
- 6
- 2
- Ideas
2
Photo Gallery For Whatsapp
Hello, When customers send pictures it is difficult to check them one by one, lightbox or a simple gallery for WhatsApp conversation might be very good. Kind Regards
- mehmet uyar
- mehmet_uyar
- 4 mths ago
- 1 reply
- 10
- 2
- Nick van Daelen3 mths ago
- Ideas
2
Add the possibility to set Rules using User parameters.
For example, condition or trigger "When user is assigned". When user XX is assigned AND ticket != Closed AND Time since Received >7 Days, then add label "User XX Urgent" This helps make rules more…
- Luke Dodd
- Luke_Dodd
- 3 mths ago
- 5
- 2
- Ideas
2
Autocorrect function (right mouse button)
The autocorrect function does not work as desired. If you change an incorrectly typed word to the correct spelling with the right mouse button, the correction will not be preserved as soon as you…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 4 mths ago
- 4
- 2
- Ideas
2
Advanced customisation web widget
At the moment it's only possible to change to color & icon of the widget, but it would be nice if there would be more options like custom css and changing the size.…
- Anton Prins
- Front-end developer
- Anton
- 5 mths ago
- 49
- 2
- Ideas
2
Instagram Comments split tickets
Instagram Comments, currently all comments that are received via Instagram posts or tags are combined into one ticket per post within trengo. Sure many posts comments are not relevant,…
- Christopher Benyayer
- Christopher_Benyayer
- 4 mths ago
- 6
- 2
- Ideas
2
View members of contact groups
View the people you have added to a contact group.
- Leonie Smit
- Leonie_Smit
- 5 mths ago
- 6
- 2
- Ideas
2
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 6 replies
- 30
- 2
- Martin Svendsen5 mths ago
- Ideas
- Not planned
- Not planned

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