How to enable Javascript

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4
Audio notification of all channels on speakers PC instead of connected headset
In voice it is possible to direct the audio notification of a new voicecall to the speakers instead of the connected headset. It would be very useful if the audio notification of the other channels…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 3 yrs ago
- 2 replies
- 24
- 4
- Charlotte Beenen2 yrs ago
- Ideas
4
automatically open next ticket after closing one
When closing tickets, I stay in the same ticket. I think it would be very useful to automatically move to the next ticket after closing one.
- Ghislaine Groenewegen
- Ghislaine_Groenewegen
- 2 yrs ago
- 1 reply
- 28
- 4
- Charlotte Beenen2 yrs ago
- Ideas
4
Automatic suggestions for assigning labels
It is now possible to attach labels to a conversation after it has been completed. Is there a question that the employee who completes the conversation will automatically receive a suggestion so…
- Bart
- Bart
- 2 yrs ago
- 1 reply
- 23
- 4
- Charlotte Beenen2 yrs ago
- Ideas
3
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
- Jeroen Bongers
- Jeroen_Bongers
- 5 mths ago
- 3 replies
- 23
- 3
- Julian Pohl3 mths ago
- Ideas
3
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
- Alan
- Alan
- 1 yr ago
- 9 replies
- 105
- 3
- John Bankson4 mths ago
- Ideas
- Planned
- Planned
3
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 6 mths ago
- 2 replies
- 11
- 3
- Liesbeth Scharp3 mths ago
- Ideas
3
we should able to know for which post the customer commented and option for DM the person directly from trengo.
I want to bring your attention to Instagram/FB comments. when somebody commented on a post in Instagram, we are unable to know in which post he is commented.…
- Jishan
- Jishan
- 4 mths ago
- 7
- 3
- Ideas
3
First customer contact
Hi, We would like to request the feauture to set a user as first customer contact. When a user in Trengo is assigned as first customer contact, he or she will receive all incoming calls and messages.…
- Jeroen Bongers
- Jeroen_Bongers
- 5 mths ago
- 1 reply
- 18
- 3
- Charlotte Beenen5 mths ago
- Ideas
3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- 4 replies
- 48
- 3
- Charlotte Beenen6 mths ago
- Ideas
3
Website widget language
Hi there, Our organization has a multilingual website using a multilingual website widget (English, French, Spanish). Currently, the website widget language is determined by the visitor's browser…
- Pedro Zurbach
- Pedro_Zurbach
- 1 yr ago
- 4 replies
- 17
- 3
- Charlotte Beenen6 mths ago
- Ideas
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 1 yr ago
- 4 replies
- 74
- 3
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
3
Disable sounds
Hi, would be nice if we can disable the sounds on the website, with greetings and chatting.
- W B
- W_B
- 11 mths ago
- 3 replies
- 31
- 3
- Charlotte Beenen7 mths ago
- Ideas
3
Change IVR menu outside business hours automaticly (eg. via rules)
It is not possible to set an IVR menu outside business hours automaticly. We want to use different IVR menu's since urgent calls outside business hours should be routed to our maintenance…
- Kelly de Jong
- Kelly_de_Jong
- 7 mths ago
- 1 reply
- 14
- 3
- Charlotte Beenen7 mths ago
- Ideas
3
CSS for the widget > change lettertype + border radius
In order to fit into the designs of websites, minimum fundamentals to be able to adjust is: color (already possible) lettertype border radius for widget,…
- W B
- W_B
- 1 yr ago
- 4 replies
- 27
- 3
- Michelle Dietz7 mths ago
- Ideas
3
Google Analytics 4 Event tracking
In my opinion it would be very useful to track Trengo-events with Google Analytics 4. Then we could track back Trengo-chats to where these people were coming from.…
- Jorrit de Koeijer
- Jorrit_de_Koeijer
- 7 mths ago
- 13
- 3
- Ideas
3
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 mths ago
- 1 reply
- 13
- 3
- Richard Arnold8 mths ago
- Ideas
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
- comunicacion
- comunicacion
- 11 mths ago
- 3 replies
- 52
- 3
- Daniela Backman8 mths ago
- Ideas
- Completed
- Completed
3
go down to the next line in mobile app
when pressing the " enter key " while writing a message in the mobile application, the cursor should go down to the next line. instead at the moment it sends the message,…
- Michael Gintzburg
- Michael_Gintzburg
- 8 mths ago
- 1 reply
- 9
- 3
- Daniela Backman8 mths ago
- Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
- Peter T
- Peter_T
- 10 mths ago
- 17
- 3
- Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
- Mike
- Mike
- 10 mths ago
- 1 reply
- 7
- 3
- Daniela Backman10 mths ago
- Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
- Mike
- Mike
- 10 mths ago
- 2 replies
- 12
- 3
- Mike10 mths ago
- Ideas
3
Categories and message subject for Quick Reply
Hi, I want to propose a feature: Add categories to Quick Replies. You can assign quick replies to specific categories. - Bookings - quick reply 1. New booking. - quick reply 2. Reminder for booking.…
- J Damen
- J_Damen
- 10 mths ago
- 1 reply
- 9
- 3
- Daniela Backman10 mths ago
- Ideas
3
Anonymise contactdata for privacy (AVG/GDPR)
Would be very nice to: - erase the privacy sensitive data of users after a given time period - save the conversation (question/answer/tags) without the profileinfo - make profiles anonymous but keep…
- Raphael
- Raphael
- 11 mths ago
- 1 reply
- 15
- 3
- Marie-Louise11 mths ago
- Ideas
3
profile in report
Hi Is it possible to put a profile filter in the reports as well, I can not bridal how many ticket I had per customer
- mor nahmani
- mor_nahmani
- 11 mths ago
- 9 replies
- 17
- 3
- Daniela Backman11 mths ago
- Ideas
3
Delete (privacy sensitive) attachment
Due to the privacy law, personal information must be removed. The ability to delete only the attachments instead of the entire email would make it easier.
- Elvira
- Elvira
- 2 yrs ago
- 4 replies
- 23
- 3
- Daniela Backman11 mths ago
- Ideas

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