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3
Creating a contact inside a Profile should be easier!!!!
As simple as that. When you create a profile you can add contacts (email, voice, whatsApp, facebook...) only when those contacts already exist on the system.…
Alberto Blasco
Alberto_Blasco
2 mths ago
1
reply
13
3
Charlotte Beenen
1 mth ago
Ideas
3
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
Jelle Breuer
Jelle_Breuer
3 mths ago
4
replies
22
3
Charlotte Beenen
1 mth ago
Ideas
3
CSS for the widget > change lettertype + border radius
In order to fit into the designs of websites, minimum fundamentals to be able to adjust is: color (already possible) lettertype border radius for widget,…
W B
W_B
7 mths ago
4
replies
17
3
Michelle Dietz
2 mths ago
Ideas
3
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
Daniela Backman
Customer Success Manager
Daniela_trengo
2 mths ago
1
reply
11
3
Richard Arnold
3 mths ago
Ideas
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
6 mths ago
3
replies
44
3
Daniela Backman
2 mths ago
Ideas
Completed
Completed
3
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
Serena van Heuven
Serena_van_Heuven
4 mths ago
6
replies
43
3
Daniela Backman
3 mths ago
Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
Peter T
Peter_T
4 mths ago
17
3
Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
Mike
Mike
5 mths ago
1
reply
6
3
Daniela Backman
5 mths ago
Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
Mike
Mike
5 mths ago
2
replies
10
3
Mike
5 mths ago
Ideas
3
Categories and message subject for Quick Reply
Hi, I want to propose a feature: Add categories to Quick Replies. You can assign quick replies to specific categories. - Bookings - quick reply 1. New booking. - quick reply 2. Reminder for booking.…
J Damen
J_Damen
5 mths ago
1
reply
7
3
Daniela Backman
5 mths ago
Ideas
3
Anonymise contactdata for privacy (AVG/GDPR)
Would be very nice to: - erase the privacy sensitive data of users after a given time period - save the conversation (question/answer/tags) without the profileinfo - make profiles anonymous but keep…
Raphael
Raphael
5 mths ago
1
reply
12
3
Marie-Louise
5 mths ago
Ideas
3
profile in report
Hi Is it possible to put a profile filter in the reports as well, I can not bridal how many ticket I had per customer
mor nahmani
mor_nahmani
6 mths ago
9
replies
15
3
Daniela Backman
5 mths ago
Ideas
3
Delete (privacy sensitive) attachment
Due to the privacy law, personal information must be removed. The ability to delete only the attachments instead of the entire email would make it easier.
Elvira
Elvira
1 yr ago
4
replies
22
3
Daniela Backman
5 mths ago
Ideas
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
Christa van Dijke
Christa_van_Dijke
1 yr ago
2
replies
17
3
Charlotte Beenen
6 mths ago
Ideas
Completed
Completed
3
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
Niels
Niels
2 yrs ago
9
replies
38
3
Tim B
6 mths ago
Ideas
Not planned
Not planned
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
Helio Freitas
Helio_Freitas
1 yr ago
3
replies
36
3
Charlotte Beenen
7 mths ago
Ideas
In review
In review
3
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
Jurgen Gesink
Jurgen_Gesink
2 yrs ago
4
replies
25
3
Daniela Backman
7 mths ago
Ideas
In review
In review
3
Being able to send Voice notes through Trengo
Hello Trengo community, got a suggestion for being able to reply with voice notes through WhatsApp Business. A lot of our customers look for detailed explanations of our products/services and ask us…
Khaled Abualnadi
Khaled_Abualnadi
1 yr ago
2
replies
23
3
Joey Caisse
8 mths ago
Ideas
3
Reports section improvements
The following numbers need to be added to reports AND exports ASAP - First response time Agent (now it calculates the flowbot making response time 1 second) - Resolution time Agent (same story with…
Tim van den Dam
Tim_van_den_Dam
8 mths ago
15
3
Ideas
3
View members of contact groups
View the people you have added to a contact group.
Leonie Smit
Leonie_Smit
1 yr ago
10
3
Ideas
3
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
Jeroen Bongers
Jeroen_Bongers
1 yr ago
2
replies
33
3
Hans Willems
1 yr ago
Ideas
3
Being able to reply to a specific piece of text in a chat.
Just like the "quote" function in skype. It would sometimes be handy to reply to a specific piece of text that's been written in the chat.
Tim van den Dam
Tim_van_den_Dam
1 yr ago
5
3
Ideas
3
Kanban Tickets View
Would be really nice have a kan view of the dashboard. I saw something similar in other solutions, and really love it, give agent a clear view of all tickets.…
nestor
nestor
1 yr ago
2
replies
21
3
Charlotte Beenen
1 yr ago
Ideas
3
Make labels visible for specific teams only
We have different teams that work in Trengo and not every label is relevant for every team. It would be clearer if it is possible to link labels to teams.…
Christa van Dijke
Christa_van_Dijke
1 yr ago
1
reply
9
3
Charlotte Beenen
1 yr ago
Ideas
3
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
nestor
nestor
1 yr ago
2
replies
70
3
nestor
1 yr ago
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