How to enable Javascript

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3
Creating a contact inside a Profile should be easier!!!!
As simple as that. When you create a profile you can add contacts (email, voice, whatsApp, facebook...) only when those contacts already exist on the system.…
- Alberto Blasco
- Alberto_Blasco
- 2 mths ago
- 1 reply
- 13
- 3
- Charlotte Beenen1 mth ago
- Ideas
3
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
- Jelle Breuer
- Jelle_Breuer
- 3 mths ago
- 4 replies
- 22
- 3
- Charlotte Beenen1 mth ago
- Ideas
3
CSS for the widget > change lettertype + border radius
In order to fit into the designs of websites, minimum fundamentals to be able to adjust is: color (already possible) lettertype border radius for widget,…
- W B
- W_B
- 7 mths ago
- 4 replies
- 17
- 3
- Michelle Dietz2 mths ago
- Ideas
3
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 2 mths ago
- 1 reply
- 11
- 3
- Richard Arnold3 mths ago
- Ideas
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
- comunicacion
- comunicacion
- 6 mths ago
- 3 replies
- 44
- 3
- Daniela Backman2 mths ago
- Ideas
- Completed
- Completed
3
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
- Serena van Heuven
- Serena_van_Heuven
- 4 mths ago
- 6 replies
- 43
- 3
- Daniela Backman3 mths ago
- Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
- Peter T
- Peter_T
- 4 mths ago
- 17
- 3
- Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
- Mike
- Mike
- 5 mths ago
- 1 reply
- 6
- 3
- Daniela Backman5 mths ago
- Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
- Mike
- Mike
- 5 mths ago
- 2 replies
- 10
- 3
- Mike5 mths ago
- Ideas
3
Categories and message subject for Quick Reply
Hi, I want to propose a feature: Add categories to Quick Replies. You can assign quick replies to specific categories. - Bookings - quick reply 1. New booking. - quick reply 2. Reminder for booking.…
- J Damen
- J_Damen
- 5 mths ago
- 1 reply
- 7
- 3
- Daniela Backman5 mths ago
- Ideas
3
Anonymise contactdata for privacy (AVG/GDPR)
Would be very nice to: - erase the privacy sensitive data of users after a given time period - save the conversation (question/answer/tags) without the profileinfo - make profiles anonymous but keep…
- Raphael
- Raphael
- 5 mths ago
- 1 reply
- 12
- 3
- Marie-Louise5 mths ago
- Ideas
3
profile in report
Hi Is it possible to put a profile filter in the reports as well, I can not bridal how many ticket I had per customer
- mor nahmani
- mor_nahmani
- 6 mths ago
- 9 replies
- 15
- 3
- Daniela Backman5 mths ago
- Ideas
3
Delete (privacy sensitive) attachment
Due to the privacy law, personal information must be removed. The ability to delete only the attachments instead of the entire email would make it easier.
- Elvira
- Elvira
- 1 yr ago
- 4 replies
- 22
- 3
- Daniela Backman5 mths ago
- Ideas
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 2 replies
- 17
- 3
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
3
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 2 yrs ago
- 9 replies
- 38
- 3
- Tim B6 mths ago
- Ideas
- Not planned
- Not planned
3
Help Center Translation Strings
Please, let us translate que strings below asap in the Help Center. They are fixed in English: "Search for articles or subjects" "Knowledge base" "Other" "Popular articles" "In the spotlight"
- Helio Freitas
- Helio_Freitas
- 1 yr ago
- 3 replies
- 36
- 3
- Charlotte Beenen7 mths ago
- Ideas
- In review
- In review
3
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
- Jurgen Gesink
- Jurgen_Gesink
- 2 yrs ago
- 4 replies
- 25
- 3
- Daniela Backman7 mths ago
- Ideas
- In review
- In review
3
Being able to send Voice notes through Trengo
Hello Trengo community, got a suggestion for being able to reply with voice notes through WhatsApp Business. A lot of our customers look for detailed explanations of our products/services and ask us…
- Khaled Abualnadi
- Khaled_Abualnadi
- 1 yr ago
- 2 replies
- 23
- 3
- Joey Caisse8 mths ago
- Ideas
3
Reports section improvements
The following numbers need to be added to reports AND exports ASAP - First response time Agent (now it calculates the flowbot making response time 1 second) - Resolution time Agent (same story with…
- Tim van den Dam
- Tim_van_den_Dam
- 8 mths ago
- 15
- 3
- Ideas
3
View members of contact groups
View the people you have added to a contact group.
- Leonie Smit
- Leonie_Smit
- 1 yr ago
- 10
- 3
- Ideas
3
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
- Jeroen Bongers
- Jeroen_Bongers
- 1 yr ago
- 2 replies
- 33
- 3
- Hans Willems1 yr ago
- Ideas
3
Being able to reply to a specific piece of text in a chat.
Just like the "quote" function in skype. It would sometimes be handy to reply to a specific piece of text that's been written in the chat.
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 5
- 3
- Ideas
3
Kanban Tickets View
Would be really nice have a kan view of the dashboard. I saw something similar in other solutions, and really love it, give agent a clear view of all tickets.…
- nestor
- nestor
- 1 yr ago
- 2 replies
- 21
- 3
- Charlotte Beenen1 yr ago
- Ideas
3
Make labels visible for specific teams only
We have different teams that work in Trengo and not every label is relevant for every team. It would be clearer if it is possible to link labels to teams.…
- Christa van Dijke
- Christa_van_Dijke
- 1 yr ago
- 1 reply
- 9
- 3
- Charlotte Beenen1 yr ago
- Ideas
3
Allow Calls from Browser to browsers without SIP number
Will be nice to be able to initiate call or video call from browser to browser without minute charges. something like Like "Livecaller.io" or "crisp.chat" do.…
- nestor
- nestor
- 1 yr ago
- 2 replies
- 70
- 3
- nestor1 yr ago
- Ideas
- Planned
- Planned

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