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1
Twilio alternative
Hi - it would be nice to have an European alternativ to Twilio, when it comes to Voice and SMS. Any thoughts of that?
Lennart Petersson
Lennart_Petersson
11 mths ago
2
replies
16
1
W B
11 mths ago
Ideas
1
Management reporting
It would be great if I could create some management reports. We use Trengo for our support team who are doing a great job helping our clients. I used to be part of the team but since two years I…
Eduard
Eduard_Wustenveld
11 mths ago
3
replies
12
1
Daniela Backman
11 mths ago
Ideas
6
Allow exporting of CSAT comments
I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal.…
Baker Ayekundira
Ayekundira_Baker
11 mths ago
5
replies
30
6
Charlotte Beenen
9 mths ago
Ideas
4
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
Serena van Heuven
Serena_van_Heuven
11 mths ago
6
replies
50
4
Daniela Backman
10 mths ago
Ideas
1
Direct calls to different agents
External person is calling the main number The first 10 seconds the call should be directed towards agent 1 and 2 (if he is available or skip step 2) After the first 15 seconds the call should be…
Severin Knecht
Severin_Knecht
11 mths ago
1
reply
9
1
Daniela Backman
11 mths ago
Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
Peter T
Peter_T
11 mths ago
17
3
Ideas
0
Archiving custom fields
I really apreciate the new options available for custom fields. However I can't edit my existing custom fields (pre-update). This means I'd have to delete all fields and recreate them ,…
Wolter Jongeneel
Wolter_Jongeneel
11 mths ago
1
reply
6
Daniela Backman
11 mths ago
Ideas
4
Add labels in bulk to tickets
Would be great to add the 'assign label' function to this dropdown to easily tag certain tickets in bulk.
Simon van Kesteren
Simon_van_Kesteren
1 yr ago
3
replies
14
4
Charlotte Beenen
7 mths ago
Ideas
2
Rules: Allow elapsed time to be calculated based on the first message
When using an SLA rule which labels conversations based on the elapsed time, the timer resets after every message the customer sends. This means that the SLA isn't calculated based on the first…
Daniela Backman
Customer Success Manager
Daniela_trengo
1 yr ago
1
reply
27
2
Arjan Peters
11 mths ago
Ideas
1
Make the letters of the sidebar app bigger
Hi, we use the sidebar app for broadcasting the latest booking information but my collegue's are complaining about the size of the letters. They are very tiny!…
Maartje van Soest
Maartje_van_Soest
1 yr ago
6
1
Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
Mike
Mike
1 yr ago
1
reply
7
3
Daniela Backman
1 yr ago
Ideas
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
Jesse Bakker
Jesse_Bakker
1 yr ago
2
replies
26
Jesse Bakker
1 yr ago
Ideas
Answered
Answered
0
Button as a dynamic content
I need to add dynamic content in button of flowbot.Now there is only a feature is go to the steps.I would like to make more easy for our customers while they want to order a product.…
Sufaira
Sufaira
1 yr ago
4
replies
20
Sufaira
1 yr ago
Ideas
0
Automatic email forwarding.
Would it be possible to automatically forward all incoming messages (whatsapp, instagram etc etc) to an email address? Replying to that email would then send a message through the platform the…
Jordi Bouman
Jordi_Bouman
1 yr ago
1
reply
5
Daniela Backman
1 yr ago
Ideas
1
Ticket Result on/off for specific channels
Hi, We're looking for a possibility to have to 'Ticket Result' options open for specific channels, in our case WhatsApp. Is there/or will there be an possibility to do so? To have it on for WhatsApp,…
Tjerk Voortman
Tjerk_Voortman
1 yr ago
2
replies
8
1
Daniela Backman
1 yr ago
Ideas
0
Gekleurde kanaal incoontjes in website widget
In de widget op de website kan je verschillende kanalen aansluiten. Zou het niet mooi zijn als je die verschillende kanalen ook een gekleurd icoon zou kunnen geven?…
Maartje van Soest
Maartje_van_Soest
1 yr ago
1
reply
11
Daniela Backman
1 yr ago
Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
Kajan
Kajan
1 yr ago
2
replies
19
5
Kajan
1 yr ago
Ideas
1
Blocking spammers/numbers on Voice channel
Sometimes it is needed to block a certain number from spamcalling, and it would be great if we could have an option for this. Most likely somewehere in the voice channel settings or in the contacts…
MK
mint_summer
1 yr ago
1
reply
12
1
Daniela Backman
1 yr ago
Ideas
1
Enable and Disable function for quick replies
Can there be a Enable and Disable button like we have with Rules, it is not efficient if we have to delete an entire quick reply because we temporary not use this.
m. oosterlaken
m_oosterlaken
1 yr ago
2
replies
7
1
Hogeschool Windesheim
11 mths ago
Ideas
1
Make hiding and disabling a channel possible
You can hide a channel in Channels list but make it possible to globally hide a channel listing (not the messages in the inbox). This way the New Conversation To list is not cluttered with "old"…
Mike
Mike
1 yr ago
1
reply
7
1
Daniela Backman
1 yr ago
Ideas
1
Sort order users alphabetically
Sort order the users alphabetically. This way the Users list but also the Assign message to Users list is sorted alphabetically.
Mike
Mike
1 yr ago
3
replies
7
1
Daniela Backman
1 yr ago
Ideas
1
Create an action to move a message to another channel
Make it possible to move a message or multiple messages to another channel keeping the state (new stays new, closed stays closed etc.)
Mike
Mike
1 yr ago
2
replies
10
1
Mike
1 yr ago
Ideas
2
When deleting a channel allow to keep and move messages to another channel.
If you have multiple channels and want do delete one the messages are also deleted. Make an option to move the messages to another channel before or on deleting a channel.
Mike
Mike
1 yr ago
10
2
Ideas
1
Sort Order Teams
Allow to global custom sort order the teams. This way the Teams list but also the Assign To Team list is sorted on the custom sort order.
Mike
Mike
1 yr ago
3
replies
9
1
Daniela Backman
1 yr ago
Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
Mike
Mike
1 yr ago
2
replies
13
3
Mike
1 yr ago
Ideas
1
3
4
5
6
7
24
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