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1
Twilio alternative
Hi - it would be nice to have an European alternativ to Twilio, when it comes to Voice and SMS. Any thoughts of that?
- Lennart Petersson
- Lennart_Petersson
- 11 mths ago
- 2 replies
- 16
- 1
- W B11 mths ago
- Ideas
1
Management reporting
It would be great if I could create some management reports. We use Trengo for our support team who are doing a great job helping our clients. I used to be part of the team but since two years I…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- 3 replies
- 12
- 1
- Daniela Backman11 mths ago
- Ideas
6
Allow exporting of CSAT comments
I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal.…
- Baker Ayekundira
- Ayekundira_Baker
- 11 mths ago
- 5 replies
- 30
- 6
- Charlotte Beenen9 mths ago
- Ideas
4
CSAT language
Hi there! Had contact with Team Trengo regarding the CSAT. It is not possible to change the text next to the emoji's 'very dissatisfied'. Would be great if we could.
- Serena van Heuven
- Serena_van_Heuven
- 11 mths ago
- 6 replies
- 50
- 4
- Daniela Backman10 mths ago
- Ideas
1
Direct calls to different agents
External person is calling the main number The first 10 seconds the call should be directed towards agent 1 and 2 (if he is available or skip step 2) After the first 15 seconds the call should be…
- Severin Knecht
- Severin_Knecht
- 11 mths ago
- 1 reply
- 9
- 1
- Daniela Backman11 mths ago
- Ideas
3
A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets
Hey all. Loving Trengo on the whole, still working around quirks but if development continues as it has we will be here for the long term. Good job deisgners and devs.…
- Peter T
- Peter_T
- 11 mths ago
- 17
- 3
- Ideas
0
Archiving custom fields
I really apreciate the new options available for custom fields. However I can't edit my existing custom fields (pre-update). This means I'd have to delete all fields and recreate them ,…
- Wolter Jongeneel
- Wolter_Jongeneel
- 11 mths ago
- 1 reply
- 6
- Daniela Backman11 mths ago
- Ideas
4
Add labels in bulk to tickets
Would be great to add the 'assign label' function to this dropdown to easily tag certain tickets in bulk.
- Simon van Kesteren
- Simon_van_Kesteren
- 1 yr ago
- 3 replies
- 14
- 4
- Charlotte Beenen7 mths ago
- Ideas
2
Rules: Allow elapsed time to be calculated based on the first message
When using an SLA rule which labels conversations based on the elapsed time, the timer resets after every message the customer sends. This means that the SLA isn't calculated based on the first…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 1 yr ago
- 1 reply
- 27
- 2
- Arjan Peters11 mths ago
- Ideas
1
Make the letters of the sidebar app bigger
Hi, we use the sidebar app for broadcasting the latest booking information but my collegue's are complaining about the size of the letters. They are very tiny!…
- Maartje van Soest
- Maartje_van_Soest
- 1 yr ago
- 6
- 1
- Ideas
3
Make opening .eml attachments possible
When using email channels it is possible to receive .eml attachments. In our case we often receive .eml attachments. It would be nice to be able to open .…
- Mike
- Mike
- 1 yr ago
- 1 reply
- 7
- 3
- Daniela Backman1 yr ago
- Ideas
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
- Jesse Bakker
- Jesse_Bakker
- 1 yr ago
- 2 replies
- 26
- Jesse Bakker1 yr ago
- Ideas
- Answered
- Answered
0
Button as a dynamic content
I need to add dynamic content in button of flowbot.Now there is only a feature is go to the steps.I would like to make more easy for our customers while they want to order a product.…
- Sufaira
- Sufaira
- 1 yr ago
- 4 replies
- 20
- Sufaira1 yr ago
- Ideas
0
Automatic email forwarding.
Would it be possible to automatically forward all incoming messages (whatsapp, instagram etc etc) to an email address? Replying to that email would then send a message through the platform the…
- Jordi Bouman
- Jordi_Bouman
- 1 yr ago
- 1 reply
- 5
- Daniela Backman1 yr ago
- Ideas
1
Ticket Result on/off for specific channels
Hi, We're looking for a possibility to have to 'Ticket Result' options open for specific channels, in our case WhatsApp. Is there/or will there be an possibility to do so? To have it on for WhatsApp,…
- Tjerk Voortman
- Tjerk_Voortman
- 1 yr ago
- 2 replies
- 8
- 1
- Daniela Backman1 yr ago
- Ideas
0
Gekleurde kanaal incoontjes in website widget
In de widget op de website kan je verschillende kanalen aansluiten. Zou het niet mooi zijn als je die verschillende kanalen ook een gekleurd icoon zou kunnen geven?…
- Maartje van Soest
- Maartje_van_Soest
- 1 yr ago
- 1 reply
- 11
- Daniela Backman1 yr ago
- Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
- Kajan
- Kajan
- 1 yr ago
- 2 replies
- 19
- 5
- Kajan1 yr ago
- Ideas
1
Blocking spammers/numbers on Voice channel
Sometimes it is needed to block a certain number from spamcalling, and it would be great if we could have an option for this. Most likely somewehere in the voice channel settings or in the contacts…
- MK
- mint_summer
- 1 yr ago
- 1 reply
- 12
- 1
- Daniela Backman1 yr ago
- Ideas
1
Enable and Disable function for quick replies
Can there be a Enable and Disable button like we have with Rules, it is not efficient if we have to delete an entire quick reply because we temporary not use this.
- m. oosterlaken
- m_oosterlaken
- 1 yr ago
- 2 replies
- 7
- 1
- Hogeschool Windesheim11 mths ago
- Ideas
1
Make hiding and disabling a channel possible
You can hide a channel in Channels list but make it possible to globally hide a channel listing (not the messages in the inbox). This way the New Conversation To list is not cluttered with "old"…
- Mike
- Mike
- 1 yr ago
- 1 reply
- 7
- 1
- Daniela Backman1 yr ago
- Ideas
1
Sort order users alphabetically
Sort order the users alphabetically. This way the Users list but also the Assign message to Users list is sorted alphabetically.
- Mike
- Mike
- 1 yr ago
- 3 replies
- 7
- 1
- Daniela Backman1 yr ago
- Ideas
1
Create an action to move a message to another channel
Make it possible to move a message or multiple messages to another channel keeping the state (new stays new, closed stays closed etc.)
- Mike
- Mike
- 1 yr ago
- 2 replies
- 10
- 1
- Mike1 yr ago
- Ideas
2
When deleting a channel allow to keep and move messages to another channel.
If you have multiple channels and want do delete one the messages are also deleted. Make an option to move the messages to another channel before or on deleting a channel.
- Mike
- Mike
- 1 yr ago
- 10
- 2
- Ideas
1
Sort Order Teams
Allow to global custom sort order the teams. This way the Teams list but also the Assign To Team list is sorted on the custom sort order.
- Mike
- Mike
- 1 yr ago
- 3 replies
- 9
- 1
- Daniela Backman1 yr ago
- Ideas
3
Sort order Channels
Allow to global custom sort order the channels. This way the Channels list but also the Start Conversation From is sorted on the custom se order.
- Mike
- Mike
- 1 yr ago
- 2 replies
- 13
- 3
- Mike1 yr ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

Twilio alternative

Management reporting

Allow exporting of CSAT comments

CSAT language

Direct calls to different agents

A simple (I hope!) UI adjustment to better facilitate "at-a-glance" unreplied tickets

Archiving custom fields

Add labels in bulk to tickets

Rules: Allow elapsed time to be calculated based on the first message

Make the letters of the sidebar app bigger

Make opening .eml attachments possible

API set labels

Button as a dynamic content

Automatic email forwarding.

Ticket Result on/off for specific channels

Gekleurde kanaal incoontjes in website widget

Send later / verstuur later option replies inbound email

Blocking spammers/numbers on Voice channel

Enable and Disable function for quick replies

Make hiding and disabling a channel possible

Sort order users alphabetically

Create an action to move a message to another channel

When deleting a channel allow to keep and move messages to another channel.

Sort Order Teams

Sort order Channels

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