How to enable Javascript

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4
Bolding on folder name when got new message
It would be very useful to have global "on/off" option "Bold the name of folder when receiving new message". When you would like to check if there is new message in eg.…
- Marcin Wesołowski
- Marcin_Wesolowski
- 5 mths ago
- 10
- 4
- Ideas
0
Add internal to-dos with Quick replies
For most quick replies an agent need to follow a procedure/todo (e.g. cancel order, change address, etc). Please make it possible to add an internal todo with a quick reply.…
- Remon
- Remon.1
- 5 mths ago
- 7
- Ideas
0
Chat reply e-mail sender name is generic
When the person we're chatting with goes offline, an e-mail is sent when we reply, if it was supplied by them. The name of the e-mail sender is the name of the agent assigned to the chat,…
- Mark Zijlstra
- Mark_Zijlstra
- 5 mths ago
- 7
- Ideas
3
Add the feature "Your position in queue is: ..." for callers in queue
The most frustrating thing for a caller is when they are put into a queue. What makes this a little less worse is when you know what your position in the queue is.…
- A T
- A_T
- 5 mths ago
- 4
- 3
- Ideas
0
Search attachments in the Helpcenter
Include attachment titles in the search results.
- Sebastiaan Viezee
- Sebastiaan_Viezee
- 5 mths ago
- 3
- Ideas
1
Being able to teach the flowbot your companies order number values
If you want to verify/track orders through the flowbot by using the API connections Trengo flowbot won't recognize the value that's being send. Because of this there can be no fallback message or…
- Tim van den Dam
- Tim_van_den_Dam
- 5 mths ago
- 7
- 1
- Ideas
1
Flowbot needs to recognize zip codes
We ask zip code for verification. Customers will often just type something else and because the flowbot doesn't recognize zip codes the API connection fails because the zip code isn't correct.
- Tim van den Dam
- Tim_van_den_Dam
- 5 mths ago
- 3
- 1
- Ideas
0
New rule: Automatically add time in timelog
Please add a rule that automatically adds X minutes/hours when, for example, you open a ticket or respond to a ticket.
- Daniel Ohlsson
- Daniel_Ohlsson
- 5 mths ago
- 3
- Ideas
0
Sharing a print screen with support
There must be easier ways to do this ? :) Is it my settings ? I am chatting with support - and they ask me to share a print screen. I tried win+s to take a screenshot and pasting that in the…
- evelien
- evelien
- 5 mths ago
- 2 replies
- 15
- Erez2 mths ago
- Ideas
0
Request for Change (RFC) tab so that anyone within your organisation can request improvements from the admin
RFC's are widely used to improve systems and organisations. It would be nice to have a section where RFC's can be used within Trengo.
- Tim van den Dam
- Tim_van_den_Dam
- 5 mths ago
- 4
- Ideas
2
View members of contact groups
View the people you have added to a contact group.
- Leonie Smit
- Leonie_Smit
- 5 mths ago
- 6
- 2
- Ideas
0
Spellcheck
I use the spellcheck all the time on the browser version (and in Microsoft etc) but nothing seems to work for the desktop app. I'd love to be using that but can't without one to pick up potential…
- Tim B
- Tim_B
- 5 mths ago
- 4
- Ideas
4
Integrated translation.
It would be nice if Trengo would add an integrated translation button to instantly translate messages with one click. Instead of copying and pasting via Google, which of course takes a bit of time.…
- Even Karjakoos
- Customer Support Representative
- Even_Karjakoos
- 5 mths ago
- 10
- 4
- Ideas
2
Language data from browser
Hey, I know that Trengo is defining the customer langauge data from the browser (Chrome and such) language itself. For multi langual companies, such as ours,…
- Robbert Meijer
- Robbert_Meijer
- 5 mths ago
- 3
- 2
- Ideas
2
Being able to reply to a specific piece of text in a chat.
Just like the "quote" function in skype. It would sometimes be handy to reply to a specific piece of text that's been written in the chat.
- Tim van den Dam
- Tim_van_den_Dam
- 5 mths ago
- 3
- 2
- Ideas
1
Edit/Delete Chat Messages
It would be great to be able to edit and delete a chat message inside a website widget. Sometimes we type something wrong or send something too early.
- Mark Walls
- Mark_Walls
- 5 mths ago
- 4
- 1
- Ideas
0
Keybord shortcuts for saved replies
We end every chat the same way (example): Is there anything else we can help you with? If yes-> chat continues If no --> Thank you for your question. We're here if you need more help.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen.1
- 5 mths ago
- 2
- Ideas
0
Enable "bot messages" via the API
We have certain automations that work directly with the Whatsapp For Business API in Trengo, these automations send messages to customers. Right now we add this messages to the conversation in the…
- John Parker
- John_Parker
- 5 mths ago
- 2 replies
- 6
- John Parker5 mths ago
- Ideas
27
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
- Tim van den Dam
- Tim_van_den_Dam
- 5 mths ago
- 53
- 27
- Ideas
0
Attachment in top
It would be much better if the attachment was in the top of the mail instead of the bottom. Its not that easy to find the attachment when we receive a email.…
- Martin Svendsen
- Martin_Svendsen
- 6 mths ago
- 3
- Ideas
0
When writing a message would like to see the 'edit text' bar inscreen, now have to scroll down
Not really sure how to explain this well, but we use trengo also as our main mailbox. So when writing a mail, they can get long, but the bar for editing the text (add bullets,…
- evelien
- evelien
- 6 mths ago
- 2
- Ideas
0
Add Subject field as a select option for the email widget
Hi, What about the idea to add a Subject field in the email widget, where the user can select one option. Overview Name Email Subject (select an option from the dropdown field) Message Requirements:…
- Bas Tolenaar
- Bas_Tolenaar
- 6 mths ago
- 9
- Ideas
3
customise staff roles
Why is there no ability to customize permissions to users? only 3 permissions also if I give the user low permissions he can delete the conversation
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 6 mths ago
- 3 replies
- 17
- 3
- Daniela BackmanModerator2 days ago
- Ideas
- In review
- In review
0
Apple Business Chat Integration
Hey, your agent told me that you're not having the implementation of Apple Business Chat on your roadmap. Since this feature gets more and more relevance for our customers,…
- David Suppes
- David_Suppes
- 6 mths ago
- 1 reply
- 8
- Charlotte Beenen5 mths ago
- Ideas
1
Reporting: Filter on profiles/contacts including tags
We are working with lots of different profiles and tags. Within the reporting format I would like to know how many times tag(s) are used for specific partners/profiles. E.g.…
- Jessica Gajadien
- Jessica_Gajadien
- 6 mths ago
- 2 replies
- 7
- 1
- Jessica Gajadien5 mths ago
- Ideas

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