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3
About the Ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
5 mths ago
503
3
Ideas
1
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
Peter Batenburg
Peter_Batenburg
2 days ago
1
reply
2
1
Charlotte Beenen
17 hrs ago
Ideas
3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
Liselotte Leijten-Deppenbroek
Liselotte_LeijtenDeppen
1 yr ago
4
replies
45
3
Charlotte Beenen
18 hrs ago
Ideas
2
Show the amount of new tickets in the sidebar for teams
I would love to be able to view the amount of new tickets that I have in the sidebar of our teams All other inboxes/labels/personal/channels do have such number, but the teams don't.
Dennis Rosenbaum
Dennis_Rosenbaum
1 mth ago
5
replies
21
2
Charlotte Beenen
18 hrs ago
Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
Daniela Backman
Customer Success Manager
Daniela_trengo
4 mths ago
5
replies
26
4
Mario Zazueta
6 days ago
Ideas
1
Schedule massive templates 500 per date and hour
It will be great if I can send Templates up to 500 of my clients, as well as schedule the delivery by the most convenient date and time, Trengo must be at the forefront
Mario Zazueta
Mario_Zazueta
7 days ago
3
replies
6
1
Charlotte Beenen
18 hrs ago
Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
Hogeschool Windesheim
Hogeschool_Windesheim
2 days ago
1
reply
1
1
Charlotte Beenen
18 hrs ago
Ideas
2
Overview in total amount of reminders, not only your own reminders
It would be nice to have a good overview of the total amount of reminders, not only your own. Also it would be nice to have a look in specific reminders from a specific colleague to work in these…
lizet
lizet
6 mths ago
3
replies
13
2
Hilde S.
2 days ago
Ideas
0
"Answered ticket" as timestamp in reporting export
Currently, there are only two possible timestamps per entry: "Ticket created" and "Ticket closed" in the export. Is it possible to add another timestamp here with "Ticket answered"?
Simon Viertel
Simon_Viertel
5 days ago
1
reply
2
Charlotte Beenen
19 hrs ago
Ideas
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
101
7
Aniol Rodriguez
2 days ago
Ideas
Completed
Completed
0
Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.…
Simon Viertel
Simon_Viertel
5 days ago
1
reply
1
Charlotte Beenen
19 hrs ago
Ideas
3
Website widget language
Hi there, Our organization has a multilingual website using a multilingual website widget (English, French, Spanish). Currently, the website widget language is determined by the visitor's browser…
Pedro Zurbach
Pedro_Zurbach
6 mths ago
4
replies
14
3
Charlotte Beenen
19 hrs ago
Ideas
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
Iris Lommerde
Iris_Lommerde
2 yrs ago
12
replies
271
14
Ahmed Shoulkami
3 days ago
Ideas
Planned
Planned
1
Giphy in rules
When livechatting in Trengo you can use Giphys. It would be great to have this function within the "rule" options. So when you need to generate a smile at the visitors face you can you a Giphy.…
Vincent Vorster
Vincent_Vorster
6 days ago
1
reply
1
1
Charlotte Beenen
19 hrs ago
Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
Robbie de Gier
Robbie_de_Gier
3 mths ago
2
replies
16
Touran Weda
7 days ago
Ideas
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
Baker Ayekundira
Ayekundira_Baker
10 mths ago
4
replies
58
3
Charlotte Beenen
5 days ago
Ideas
Completed
Completed
2
Whatsapp Improvements (important)
There are multiple things that are not really working properly with the Whatsapp template implementation. First thing that is the most important thing.…
Ryon Mereboer
Product owner / Developer
Ryon_Mereboer
9 days ago
14
2
Ideas
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
Ryon Mereboer
Product owner / Developer
Ryon_Mereboer
7 mths ago
2
replies
10
4
Charlotte Beenen
7 days ago
Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
Tim Asklöf
Tim_Asklof
7 days ago
1
reply
4
1
Charlotte Beenen
7 days ago
Ideas
4
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
Eduard
Eduard_Wustenveld
2 yrs ago
10
replies
68
4
Eduard
7 days ago
Ideas
0
Improve the error handling in case of message couldn't be send.
Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications.…
Erwin Lang
Erwin_Lang
2 wk ago
1
reply
3
Charlotte Beenen
7 days ago
Ideas
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
Tim Struijs
Tim_Struijs
2 yrs ago
10
replies
233
19
Charlotte Beenen
7 days ago
Ideas
In progress
In progress
5
Telephone Pop-up Screen
Within most Voip solutions it is possible to answer phone calls from within a pop-up. This will open the Voip system. It would be great if this can be done from within the Trengo pop-up as well.
Marieke van Pinxteren
Marieke_van_Pinxteren
2 yrs ago
4
replies
35
5
Charlotte Beenen
7 days ago
Ideas
1
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
Danny Vaessens
Danny_Vaessens
7 days ago
1
reply
3
1
Charlotte Beenen
7 days ago
Ideas
1
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
Johannes Mahr
Consumer Center Manager
johannes
7 days ago
1
reply
4
1
Charlotte Beenen
7 days ago
Ideas
1
Show a 'new message' bullet on Inbox (same as on Team Chat)
We would love to see a notification bullet on Inbox, in the same way as it currently is on Team Chat. Thanks!
Lars Roubroeks
Lars_Roubroeks
2 wk ago
1
reply
5
1
Charlotte Beenen
7 days ago
Ideas
1
2
3
4
5
23
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