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About the Ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- 503
- 3
- Ideas
1
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
- Peter Batenburg
- Peter_Batenburg
- 2 days ago
- 1 reply
- 2
- 1
- Charlotte Beenen17 hrs ago
- Ideas
3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 4 replies
- 45
- 3
- Charlotte Beenen18 hrs ago
- Ideas
2
Show the amount of new tickets in the sidebar for teams
I would love to be able to view the amount of new tickets that I have in the sidebar of our teams All other inboxes/labels/personal/channels do have such number, but the teams don't.
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 1 mth ago
- 5 replies
- 21
- 2
- Charlotte Beenen18 hrs ago
- Ideas
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 5 replies
- 26
- 4
- Mario Zazueta6 days ago
- Ideas
1
Schedule massive templates 500 per date and hour
It will be great if I can send Templates up to 500 of my clients, as well as schedule the delivery by the most convenient date and time, Trengo must be at the forefront
- Mario Zazueta
- Mario_Zazueta
- 7 days ago
- 3 replies
- 6
- 1
- Charlotte Beenen18 hrs ago
- Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 days ago
- 1 reply
- 1
- 1
- Charlotte Beenen18 hrs ago
- Ideas
2
Overview in total amount of reminders, not only your own reminders
It would be nice to have a good overview of the total amount of reminders, not only your own. Also it would be nice to have a look in specific reminders from a specific colleague to work in these…
- lizet
- lizet
- 6 mths ago
- 3 replies
- 13
- 2
- Hilde S.2 days ago
- Ideas
0
"Answered ticket" as timestamp in reporting export
Currently, there are only two possible timestamps per entry: "Ticket created" and "Ticket closed" in the export. Is it possible to add another timestamp here with "Ticket answered"?
- Simon Viertel
- Simon_Viertel
- 5 days ago
- 1 reply
- 2
- Charlotte Beenen19 hrs ago
- Ideas
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 101
- 7
- Aniol Rodriguez2 days ago
- Ideas
- Completed
- Completed
0
Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.…
- Simon Viertel
- Simon_Viertel
- 5 days ago
- 1 reply
- 1
- Charlotte Beenen19 hrs ago
- Ideas
3
Website widget language
Hi there, Our organization has a multilingual website using a multilingual website widget (English, French, Spanish). Currently, the website widget language is determined by the visitor's browser…
- Pedro Zurbach
- Pedro_Zurbach
- 6 mths ago
- 4 replies
- 14
- 3
- Charlotte Beenen19 hrs ago
- Ideas
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 12 replies
- 271
- 14
- Ahmed Shoulkami3 days ago
- Ideas
- Planned
- Planned
1
Giphy in rules
When livechatting in Trengo you can use Giphys. It would be great to have this function within the "rule" options. So when you need to generate a smile at the visitors face you can you a Giphy.…
- Vincent Vorster
- Vincent_Vorster
- 6 days ago
- 1 reply
- 1
- 1
- Charlotte Beenen19 hrs ago
- Ideas
0
Website widget Live Chat, Message Read by customer indication
I suggest using read (checkmark) flags on outbound messages in the Website chat. We would like to see if the customer read our previous messages before we give additional information.
- Robbie de Gier
- Robbie_de_Gier
- 3 mths ago
- 2 replies
- 16
- Touran Weda7 days ago
- Ideas
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 10 mths ago
- 4 replies
- 58
- 3
- Charlotte Beenen5 days ago
- Ideas
- Completed
- Completed
2
Whatsapp Improvements (important)
There are multiple things that are not really working properly with the Whatsapp template implementation. First thing that is the most important thing.…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 9 days ago
- 14
- 2
- Ideas
4
Paste images
I would like the option for users and customer service agents to be able to copy and paste a screenshot/image into the chat. For example when I make a screenshot,…
- Ryon Mereboer
- Product owner / Developer
- Ryon_Mereboer
- 7 mths ago
- 2 replies
- 10
- 4
- Charlotte Beenen7 days ago
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 7 days ago
- 1 reply
- 4
- 1
- Charlotte Beenen7 days ago
- Ideas
4
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 10 replies
- 68
- 4
- Eduard7 days ago
- Ideas
0
Improve the error handling in case of message couldn't be send.
Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications.…
- Erwin Lang
- Erwin_Lang
- 2 wk ago
- 1 reply
- 3
- Charlotte Beenen7 days ago
- Ideas
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 233
- 19
- Charlotte Beenen7 days ago
- Ideas
- In progress
- In progress
5
Telephone Pop-up Screen
Within most Voip solutions it is possible to answer phone calls from within a pop-up. This will open the Voip system. It would be great if this can be done from within the Trengo pop-up as well.
- Marieke van Pinxteren
- Marieke_van_Pinxteren
- 2 yrs ago
- 4 replies
- 35
- 5
- Charlotte Beenen7 days ago
- Ideas
1
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
- Danny Vaessens
- Danny_Vaessens
- 7 days ago
- 1 reply
- 3
- 1
- Charlotte Beenen7 days ago
- Ideas
1
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
- Johannes Mahr
- Consumer Center Manager
- johannes
- 7 days ago
- 1 reply
- 4
- 1
- Charlotte Beenen7 days ago
- Ideas
1
Show a 'new message' bullet on Inbox (same as on Team Chat)
We would love to see a notification bullet on Inbox, in the same way as it currently is on Team Chat. Thanks!
- Lars Roubroeks
- Lars_Roubroeks
- 2 wk ago
- 1 reply
- 5
- 1
- Charlotte Beenen7 days ago
- Ideas

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