How to enable Javascript

Ideas

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About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 mths ago
- 573
- 4
- Ideas
0
API - Channels endpoints
At this moment there is no endpoint for receiving all the channels active in an account. To make it easier than through the endpoint for list all tickets,…
- sander
- sander
- 4 wk ago
- 3
- Ideas
1
Remove unsafe-eval requirement from content security policy headers
The trengo widget in order to work properly requires "unsafe-eval" header which is a really unsafe policy for modern websites. It would be really amazing if this could be improved as my team is…
- Ignacio Márquez
- CTO
- nacx
- 1 yr ago
- 1 reply
- 9
- 1
- Erwin iBiZZ1 mth ago
- Ideas
0
Duplicate contacts by channels
My recommendation is that the same contact contains all the channels, otherwise I have four separate contacts with the same name of each channel (webchat, WAB, Instagram, facebook)
- Luis Andalon
- Luis_Andalon
- 1 mth ago
- 1
- Ideas
0
More editable pages - Helpcenter
We have been using the help center for a week now and are very busy with the layout of it. We noticed that sentences break when they are too long, that when there are only two blocks,…
- Tiffany van Geijlswijk
- Tiffany_van_Geijlswijk
- 1 mth ago
- 1
- Ideas
1
Set custom fields by Rules
It would be really usefull if the ticket fields could be set by rules. For example: IF sender email equals x@trengo.com AND email subject contains bla THEN set ticket field 'ticket_field_name' AS…
- Wolter Jongeneel
- Wolter_Jongeneel
- 1 mth ago
- 1
- 1
- Ideas
1
Create a super admin account that can be used by more than one person
It would be good to allow the administrator account log in from different devices at the same time. Currently we have some users of Trengo who do not need an agent license as they do not work on…
- Baker Ayekundira
- Ayekundira_Baker
- 8 mths ago
- 3 replies
- 19
- 1
- Baker Ayekundira1 mth ago
- Ideas
1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 4 mths ago
- 2 replies
- 7
- 1
- Hogeschool Windesheim1 mth ago
- Ideas
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 7 mths ago
- 8 replies
- 93
- 8
- Carlos Salazar1 mth ago
- Ideas
0
Option to set standard outgoing phonenumber
We would like to be able to choose which phone number should always be used for outgoing calls - unless we manually choose a different number. It would be prefferable if this could be set per user.
- Helpdesk Qfact
- Helpdesk_Qfact
- 3 mths ago
- 2 replies
- 7
- Joey Caisse1 mth ago
- Ideas
11
Assigned tickets need to disappear
When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color. This gives the users room for error.…
- Mitch Brouhon
- Mitch_Brouhon
- 7 mths ago
- 10 replies
- 47
- 11
- Joey Caisse1 mth ago
- Ideas
3
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
- Jeroen Bongers
- Jeroen_Bongers
- 3 mths ago
- 3 replies
- 20
- 3
- Julian Pohl3 wk ago
- Ideas
2
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
- Alan
- Alan
- 10 mths ago
- 9 replies
- 91
- 2
- John Bankson1 mth ago
- Ideas
- Planned
- Planned
3
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 4 mths ago
- 2 replies
- 11
- 3
- Liesbeth Scharp1 mth ago
- Ideas
0
Arabic language is not exist in chatbots
Trengo chat has no Arabic support for building chatbots. We need it urgently because most of our customers are using the Arabic language. Kindly update me.....
- m. tantawy
- m_tantawy
- 1 mth ago
- 8
- Ideas
0
Flowbots translation
Give the Flowbot administrator the option to decide if he wants to translate the flowbot or not. Once he has decided, if the answer is yes, let him translate all the text strings.…
- Sergio Martín Díaz
- Sergio_Martin_Diaz
- 1 mth ago
- 6
- Ideas
1
Create side-conversation from ticket
We receive a large number of questions from customers, for which we have to inquire with a supplier, payment partner or carrier. Zendesk has a handy function for this in the form of a side…
- Twan van Hulten
- Twan_van_Hulten
- 2 mths ago
- 8
- 1
- Ideas
8
Merge conversations from different contacts
At the moment when two people reply at a ticket with the same [ticketnumber] trengo creates two different tickets (or threads). I'd like to see that when different humans (and thus email addresses)…
- Paul Kegel
- Paul_Kegel
- 3 yrs ago
- 9 replies
- 99
- 8
- Bart Degenkamp2 mths ago
- Ideas
1
Rules: Enable send richtext message action not only for email
But enable it for example for the website widget chat as well. So hat we can send links to the customers using the chat widget as well
- Philipp Scheit
- Philipp_Scheit
- 2 mths ago
- 4
- 1
- Ideas
0
Customize offline chat window
Dear Sir, We need the offline chat window to be customizable, By adding or deleting fields. Ex: We need to add the department section to the offline chat window form and direct it to the proper…
- m. tantawy
- m_tantawy
- 2 mths ago
- 5
- Ideas
1
Let non-administrator users create new labels
Even better if you'd let them do it for a certain channel, like their own private email
- Asaf Shifer
- Asaf_Shifer
- 2 mths ago
- 3
- 1
- Ideas
2
we should able to know for which post the customer commented and option for DM the person directly from trengo.
I want to bring your attention to Instagram/FB comments. when somebody commented on a post in Instagram, we are unable to know in which post he is commented.…
- Jishan
- Jishan
- 2 mths ago
- 2
- 2
- Ideas
6
CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly.…
- Jelle Breuer
- Jelle_Breuer
- 6 mths ago
- 5 replies
- 33
- 6
- Charlotte Beenen1 mth ago
- Ideas
1
Company Name as Caller ID
As we are working with different nationalities but cannot purchase phone numbers for each country it would be a great solution and also make it more trustworthy if the Caller Id for outgoing calls…
- Laura Spiekermann
- Laura_Spiekermann
- 2 mths ago
- 5
- 1
- Ideas
1
Archive channel
It would be great to archive a channel, without losing all conversations. Right now it seems impossible to archive a channel.
- Sjors Ferwerda
- co-founder BUNNI
- Sjors_Ferwerda
- 2 mths ago
- 4
- 1
- Ideas
0
MMS Support
SMS should support receiving images, or at the very least an error that the image was not received. Currently the platform completely ignores that an image was sent.…
- oriol
- oriol
- 2 mths ago
- 2
- Ideas

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