How to enable Javascript

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PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 4 days ago
- 1 reply
- 7
- Daniela BackmanModerator2 days ago
- Ideas
- Completed
- Completed
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 23 replies
- 152
- 24
- Gia4 days ago
- Ideas
- Completed
- Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 2 wk ago
- 2 replies
- 5
- Tamara BernerModerator2 wk ago
- Ideas
- Completed
- Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
- Christa van Dijke
- Christa_van_Dijke
- 8 mths ago
- 2 replies
- 12
- 3
- Charlotte Beenen1 mth ago
- Ideas
- Completed
- Completed
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
- Imran tariq
- Imran_tariq
- 2 mths ago
- 3 replies
- 9
- Imran tariq1 mth ago
- Ideas
- Completed
- Completed
0
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
- Christa van Dijke
- Christa_van_Dijke
- 8 mths ago
- 2 replies
- 13
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 10 mths ago
- 4 replies
- 123
- 8
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 1 yr ago
- 2 replies
- 34
- 1
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 67
- 2
- Robin Chan3 mths ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 21 replies
- 306
- 22
- Dare Petersen3 mths ago
- Ideas
- Completed
- Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
- Ellemiek
- Ellemiek
- 2 yrs ago
- 2 replies
- 145
- 6
- Charlotte Beenen3 mths ago
- Ideas
- Completed
- Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 6 replies
- 130
- 12
- Daniela BackmanModerator3 mths ago
- Ideas
- Completed
- Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 9 replies
- 117
- 1
- Eduard3 mths ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 302
- 15
- Sebastiaan Brouwers5 mths ago
- Ideas
- Completed
- Completed
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 113
- 5
- Ahmed Shoulkami7 mths ago
- Ideas
- Completed
- Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 58
- 5
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 9 mths ago
- 1 reply
- 29
- 1
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 9 mths ago
- 1 reply
- 19
- 2
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 9 mths ago
- 3 replies
- 35
- 2
- Willemijn vk8 mths ago
- Ideas
- Completed
- Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris O
- joris_o
- 1 yr ago
- 2 replies
- 20
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
0
Bookmark standard statistics through hashcode in URL
Right now I have to set each time the filters to get the right statistics in Trengo. Maybe create a unique link with an hash code in the url to access directly filter,…
- Loris SCarpa
- Loris_SCarpa
- 1 yr ago
- 2 replies
- 11
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 159
- 1
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 2 replies
- 28
- 2
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
1
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 1 yr ago
- 4 replies
- 28
- 1
- Charlotte Beenen11 mths ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 1 yr ago
- 6 replies
- 91
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed

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