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7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
10
replies
114
7
Aniol Rodriguez
1 mth ago
Ideas
Completed
Completed
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
Baker Ayekundira
Ayekundira_Baker
11 mths ago
4
replies
61
3
Charlotte Beenen
1 mth ago
Ideas
Completed
Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
Mark Walls
Mark_Walls
2 yrs ago
8
replies
140
12
Daniela Backman
2 mths ago
Ideas
Completed
Completed
3
hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
6 mths ago
3
replies
44
3
Daniela Backman
3 mths ago
Ideas
Completed
Completed
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
Paul Bergsma
Paul_Bergsma
7 mths ago
6
replies
46
2
Daniela Backman
4 mths ago
Ideas
Completed
Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
2 yrs ago
22
replies
337
22
Tamara Berner
Moderator
5 mths ago
Ideas
Completed
Completed
1
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
Christa van Dijke
Christa_van_Dijke
1 yr ago
4
replies
22
1
Daniela Backman
5 mths ago
Ideas
Completed
Completed
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
26
replies
177
24
W B
5 mths ago
Ideas
Completed
Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
Sander Terpstra
Sander_Terpstra
2 yrs ago
11
replies
145
1
Eduard
5 mths ago
Ideas
Completed
Completed
1
PowerBI - Streaminggegevensset
I would like to link Trengo data in real time to other internal data to create a team dashboard. For this it would be great to be able to get a PowerBI push link via Trengo,…
Nick van Daelen
CS Manager
Nick_van_Daelen
5 mths ago
3
replies
66
1
Daniela Backman
5 mths ago
Ideas
Completed
Completed
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
Paul Bergsma
Paul_Bergsma
1 yr ago
3
replies
22
1
Charlotte Beenen
5 mths ago
Ideas
Completed
Completed
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
Tjerk Voortman
Tjerk_Voortman
6 mths ago
2
replies
11
Tamara Berner
Moderator
5 mths ago
Ideas
Completed
Completed
3
Only show custom fields if they are relevant for the team
All custom fields are currently organization-wide created and visible, while not every field is relevant for every team. It would be nice if custom fields can be connected to teams,…
Christa van Dijke
Christa_van_Dijke
1 yr ago
2
replies
17
3
Charlotte Beenen
6 mths ago
Ideas
Completed
Completed
0
Contact Custom feild for Channel only
Contact custom feild or other customer fields should have option to assign to the channel, so those customer feild will apper for that channel only.
Imran tariq
Imran_tariq
7 mths ago
3
replies
11
Imran tariq
6 mths ago
Ideas
Completed
Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 yr ago
4
replies
142
8
Daniela Backman
7 mths ago
Ideas
Completed
Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
Stephen King
Stephen_King
1 yr ago
2
replies
53
1
Daniela Backman
7 mths ago
Ideas
Completed
Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
Bram van Buul
Portal and webspecialist
Bram_van_Buul
1 yr ago
7
replies
87
2
Robin Chan
8 mths ago
Ideas
Completed
Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
Ellemiek
Ellemiek
3 yrs ago
2
replies
152
6
Charlotte Beenen
8 mths ago
Ideas
Completed
Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
Mark Tijssen
Mark_Tijssen
3 yrs ago
19
replies
320
15
Sebastiaan Brouwers
10 mths ago
Ideas
Completed
Completed
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
Joris O
joris_o
2 yrs ago
9
replies
118
5
Ahmed Shoulkami
1 yr ago
Ideas
Completed
Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
Juliën Schoonbrood
Julien_Schoonbrood
1 yr ago
6
replies
62
5
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
Jan Schipper
Jan_Schipper
1 yr ago
1
reply
35
1
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
Zoran Vignjevic
Zoran_Vignjevic
1 yr ago
1
reply
20
2
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
Willemijn vk
Willemijn_van_K
1 yr ago
3
replies
39
2
Willemijn vk
1 yr ago
Ideas
Completed
Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
Joris O
joris_o
1 yr ago
2
replies
24
Charlotte Beenen
1 yr ago
Ideas
Completed
Completed
1
2
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