How to enable Javascript

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About the Ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- 503
- 3
- Ideas
30
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
- Tim van den Dam
- Tim_van_den_Dam
- 11 mths ago
- 69
- 30
- Ideas
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 173
- 24
- W B3 mths ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 2 yrs ago
- 22 replies
- 331
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
20
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 84
- 20
- Charlotte Beenen1 yr ago
- Ideas
- Planned
- Planned
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 233
- 19
- Charlotte Beenen5 days ago
- Ideas
- In progress
- In progress
15
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 6 replies
- 63
- 15
- J Stouwdam3 mths ago
- Ideas
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 3 yrs ago
- 19 replies
- 315
- 15
- Sebastiaan Brouwers9 mths ago
- Ideas
- Completed
- Completed
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 11 replies
- 270
- 14
- Daniela Backman3 mths ago
- Ideas
- Planned
- Planned
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 8 replies
- 137
- 12
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
12
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 1 yr ago
- 9 replies
- 62
- 12
- Charlotte Beenen5 mths ago
- Ideas
11
Being able to directly watch images instead of downloading them
Having a preview and / or view feature for images that are retrieved within Trengo (similar to Gmail for example), where a small tumbnail is shown to get an idea of the image.…
- Thomas
- Thomas
- 2 yrs ago
- 2 replies
- 33
- 11
- Charlotte Beenen1 yr ago
- Ideas
10
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
- Gian Stevens
- Gian_Stevens
- 7 mths ago
- 4 replies
- 34
- 10
- Charlotte Beenen3 wk ago
- Ideas
10
Assigned tickets need to disappear
When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color. This gives the users room for error.…
- Mitch Brouhon
- Mitch_Brouhon
- 3 mths ago
- 9 replies
- 43
- 10
- Anne Schulze3 mths ago
- Ideas
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 6 replies
- 131
- 10
- Daniela Backman3 mths ago
- Ideas
- In review
- In review
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 10 mths ago
- 3 replies
- 24
- 9
- Baker Ayekundira8 mths ago
- Ideas
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 106
- 9
- Tim van den Dam10 mths ago
- Ideas
- In review
- In review
9
Pre-fill fields in the email channel within the website widget
If user is registered, "name" and "email" should be rendered pre-filled with user's data.
- Roman
- Roman
- 1 yr ago
- 2 replies
- 22
- 9
- Evolt1 yr ago
- Ideas
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 2 replies
- 36
- 9
- Mark Walls2 yrs ago
- Ideas
- In review
- In review
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 3 mths ago
- 7 replies
- 86
- 8
- Eric van Wenkop1 yr ago
- Ideas
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 1 yr ago
- 4 replies
- 138
- 8
- Daniela Backman5 mths ago
- Ideas
- Completed
- Completed
8
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 2 replies
- 31
- 8
- Daniela Backman7 mths ago
- Ideas
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 1 yr ago
- 4 replies
- 42
- 8
- Martin Svendsen11 mths ago
- Ideas
8
Copy mandatory e-mail from pre-chat form to customer profile
We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are…
- Karel Mommers
- Karel_Mommers
- 1 yr ago
- 1 reply
- 33
- 8
- Charlotte Beenen1 yr ago
- Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
- Tim B
- Tim_B
- 1 yr ago
- 2 replies
- 27
- 8
- Marie-Louise1 yr ago
- Ideas
7
More options for a notification
It would be nice if there are more options for notification sounds. For example: an incoming chat from our website, I would love my team to pick it up as soon as possible so a different and longer…
- Adam
- Adam
- 3 mths ago
- 6 replies
- 47
- 7
- Support User3 mths ago
- Ideas

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