How to enable Javascript

Ideas

Share your wishes and vote for the best ideas.

Filter
Newest
Active
Most likes
Status
- With a status
- In review
- Planned
- Not planned
- In progress
- Completed
- Closed
Tags
- Clear filter

Follow

2
About the Ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 1 mth ago
- 400
- 2
- Ideas
28
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 56
- 28
- Ideas
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 23 replies
- 153
- 24
- Gia6 days ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 21 replies
- 307
- 22
- Dare Petersen3 mths ago
- Ideas
- Completed
- Completed
20
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 11 mths ago
- 1 reply
- 75
- 20
- Charlotte Beenen10 mths ago
- Ideas
- Planned
- Planned
18
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 8 replies
- 194
- 18
- Charlotte Beenen1 yr ago
- Ideas
- In progress
- In progress
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 302
- 15
- Sebastiaan Brouwers5 mths ago
- Ideas
- Completed
- Completed
13
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 7 replies
- 232
- 13
- W B1 mth ago
- Ideas
- Planned
- Planned
13
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 5 replies
- 51
- 13
- Martin Svendsen7 mths ago
- Ideas
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 6 replies
- 130
- 12
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
11
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 10 mths ago
- 9 replies
- 40
- 11
- Charlotte Beenen1 mth ago
- Ideas
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 4 replies
- 122
- 10
- Liza Wevers2 yrs ago
- Ideas
- Planned
- Planned
9
Assigned tickets need to disappear
When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color. This gives the users room for error.…
- Mitch Brouhon
- Mitch_Brouhon
- 11 mths ago
- 5 replies
- 33
- 9
- Marie-Louise2 mths ago
- Ideas
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 6 mths ago
- 3 replies
- 22
- 9
- Baker Ayekundira4 mths ago
- Ideas
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 97
- 9
- Tim van den Dam6 mths ago
- Ideas
- In review
- In review
9
Pre-fill fields in the email channel within the website widget
If user is registered, "name" and "email" should be rendered pre-filled with user's data.
- Roman
- Roman
- 9 mths ago
- 2 replies
- 21
- 9
- Evolt8 mths ago
- Ideas
9
Being able to directly watch images instead of downloading them
Having a preview and / or view feature for images that are retrieved within Trengo (similar to Gmail for example), where a small tumbnail is shown to get an idea of the image.…
- Thomas
- Thomas
- 2 yrs ago
- 2 replies
- 31
- 9
- Charlotte Beenen1 yr ago
- Ideas
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 2 replies
- 30
- 9
- Mark Walls2 yrs ago
- Ideas
- In review
- In review
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 10 mths ago
- 4 replies
- 123
- 8
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 1 yr ago
- 4 replies
- 41
- 8
- Martin Svendsen7 mths ago
- Ideas
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 1 yr ago
- 7 replies
- 79
- 8
- Eric van Wenkop8 mths ago
- Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
- Tim B
- Tim_B
- 10 mths ago
- 2 replies
- 27
- 8
- Marie-Louise9 mths ago
- Ideas
7
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 2 replies
- 28
- 7
- Daniela Backman3 mths ago
- Ideas
7
LinkedIn + Youtube
It would be a great upgrade if LinkedIn and Youtube can be connected with Trengo. It's also social media. And you can talk to your followers on LinkedIn and Youtube.
- Linda van Melle
- Linda_van_Melle
- 1 yr ago
- 6 replies
- 43
- 7
- Sander Terpstra5 mths ago
- Ideas
7
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
- Jonathan
- Jonathan
- 1 yr ago
- 4 replies
- 34
- 7
- Charlotte Beenen7 mths ago
- Ideas
7
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 1 yr ago
- 4 replies
- 22
- 7
- Martin Svendsen7 mths ago
- Ideas

1 2 3 4 5 19 Next

Back to top

Share your wishes and vote for the best ideas.

Categories

Tags

Top contributors

Recent activity