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3
About the Ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
5 mths ago
503
3
Ideas
30
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
Tim van den Dam
Tim_van_den_Dam
11 mths ago
69
30
Ideas
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
Hogeschool Windesheim
Hogeschool_Windesheim
3 yrs ago
26
replies
173
24
W B
3 mths ago
Ideas
Completed
Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
Alena
Customer support Team Leader
Alena
2 yrs ago
22
replies
331
22
Tamara Berner
Moderator
3 mths ago
Ideas
Completed
Completed
20
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
Tim van den Dam
Tim_van_den_Dam
1 yr ago
1
reply
84
20
Charlotte Beenen
1 yr ago
Ideas
Planned
Planned
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
Tim Struijs
Tim_Struijs
2 yrs ago
10
replies
233
19
Charlotte Beenen
5 days ago
Ideas
In progress
In progress
15
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
Liselotte Leijten-Deppenbroek
Liselotte_LeijtenDeppen
1 yr ago
6
replies
63
15
J Stouwdam
3 mths ago
Ideas
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
Mark Tijssen
Mark_Tijssen
3 yrs ago
19
replies
315
15
Sebastiaan Brouwers
9 mths ago
Ideas
Completed
Completed
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
Iris Lommerde
Iris_Lommerde
2 yrs ago
11
replies
270
14
Daniela Backman
3 mths ago
Ideas
Planned
Planned
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
Mark Walls
Mark_Walls
2 yrs ago
8
replies
137
12
Daniela Backman
1 mth ago
Ideas
Completed
Completed
12
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
Jessica Gajadien
Jessica_Gajadien
1 yr ago
9
replies
62
12
Charlotte Beenen
5 mths ago
Ideas
11
Being able to directly watch images instead of downloading them
Having a preview and / or view feature for images that are retrieved within Trengo (similar to Gmail for example), where a small tumbnail is shown to get an idea of the image.…
Thomas
Thomas
2 yrs ago
2
replies
33
11
Charlotte Beenen
1 yr ago
Ideas
10
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
Gian Stevens
Gian_Stevens
7 mths ago
4
replies
34
10
Charlotte Beenen
3 wk ago
Ideas
10
Assigned tickets need to disappear
When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color. This gives the users room for error.…
Mitch Brouhon
Mitch_Brouhon
3 mths ago
9
replies
43
10
Anne Schulze
3 mths ago
Ideas
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
Liza Wevers
Liza_Wevers
2 yrs ago
6
replies
131
10
Daniela Backman
3 mths ago
Ideas
In review
In review
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
Tim van den Dam
Tim_van_den_Dam
10 mths ago
3
replies
24
9
Baker Ayekundira
8 mths ago
Ideas
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
2 yrs ago
14
replies
106
9
Tim van den Dam
10 mths ago
Ideas
In review
In review
9
Pre-fill fields in the email channel within the website widget
If user is registered, "name" and "email" should be rendered pre-filled with user's data.
Roman
Roman
1 yr ago
2
replies
22
9
Evolt
1 yr ago
Ideas
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
Mark Walls
Mark_Walls
2 yrs ago
2
replies
36
9
Mark Walls
2 yrs ago
Ideas
In review
In review
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
ICT Paradigit
ICT_Paradigit
3 mths ago
7
replies
86
8
Eric van Wenkop
1 yr ago
Ideas
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
Sanne de Ruiter
Sanne_de_Ruiter
1 yr ago
4
replies
138
8
Daniela Backman
5 mths ago
Ideas
Completed
Completed
8
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
Hogeschool Windesheim
Hogeschool_Windesheim
1 yr ago
2
replies
31
8
Daniela Backman
7 mths ago
Ideas
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
Lennart Petersson
Lennart_Petersson
1 yr ago
4
replies
42
8
Martin Svendsen
11 mths ago
Ideas
8
Copy mandatory e-mail from pre-chat form to customer profile
We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are…
Karel Mommers
Karel_Mommers
1 yr ago
1
reply
33
8
Charlotte Beenen
1 yr ago
Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
Tim B
Tim_B
1 yr ago
2
replies
27
8
Marie-Louise
1 yr ago
Ideas
7
More options for a notification
It would be nice if there are more options for notification sounds. For example: an incoming chat from our website, I would love my team to pick it up as soon as possible so a different and longer…
Adam
Adam
3 mths ago
6
replies
47
7
Support User
3 mths ago
Ideas
1
2
3
4
5
22
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