How to enable Javascript

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About the ideas category
Got a suggestion for a feature or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 mths ago
- 581
- 10
- Ideas
30
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 77
- 30
- Ideas
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 178
- 24
- W B7 mths ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 2 yrs ago
- 22 replies
- 348
- 22
- Tamara BernerModerator7 mths ago
- Ideas
- Completed
- Completed
21
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 104
- 21
- Charlotte Beenen1 yr ago
- Ideas
- Planned
- Planned
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 265
- 19
- Charlotte Beenen4 mths ago
- Ideas
- In progress
- In progress
16
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- 6 replies
- 66
- 16
- J Stouwdam7 mths ago
- Ideas
15
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 1 yr ago
- 10 replies
- 86
- 15
- Charlotte Beenen3 mths ago
- Ideas
15
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 3 yrs ago
- 12 replies
- 303
- 15
- Ahmed Shoulkami4 mths ago
- Ideas
- Planned
- Planned
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 3 yrs ago
- 19 replies
- 328
- 15
- Sebastiaan Brouwers1 yr ago
- Ideas
- Completed
- Completed
12
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
- Gian Stevens
- Gian_Stevens
- 11 mths ago
- 7 replies
- 49
- 12
- Charlotte Beenen3 mths ago
- Ideas
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 8 replies
- 146
- 12
- Daniela Backman5 mths ago
- Ideas
- Completed
- Completed
11
Assigned tickets need to disappear
When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color. This gives the users room for error.…
- Mitch Brouhon
- Mitch_Brouhon
- 7 mths ago
- 10 replies
- 47
- 11
- Joey Caisse1 mth ago
- Ideas
11
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 3 yrs ago
- 6 replies
- 133
- 11
- Daniela Backman7 mths ago
- Ideas
- In review
- In review
11
Being able to directly watch images instead of downloading them
Having a preview and / or view feature for images that are retrieved within Trengo (similar to Gmail for example), where a small tumbnail is shown to get an idea of the image.…
- Thomas
- Thomas
- 3 yrs ago
- 2 replies
- 34
- 11
- Charlotte Beenen2 yrs ago
- Ideas
10
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 14 replies
- 108
- 10
- Tim van den Dam1 yr ago
- Ideas
- In review
- In review
10
Pre-fill fields in the email channel within the website widget
If user is registered, "name" and "email" should be rendered pre-filled with user's data.
- Roman
- Roman
- 1 yr ago
- 2 replies
- 25
- 10
- Evolt1 yr ago
- Ideas
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 3 replies
- 24
- 9
- Baker Ayekundira1 yr ago
- Ideas
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 2 replies
- 37
- 9
- Mark Walls2 yrs ago
- Ideas
- In review
- In review
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 7 mths ago
- 8 replies
- 94
- 8
- Carlos Salazar1 mth ago
- Ideas
8
Merge conversations from different contacts
At the moment when two people reply at a ticket with the same [ticketnumber] trengo creates two different tickets (or threads). I'd like to see that when different humans (and thus email addresses)…
- Paul Kegel
- Paul_Kegel
- 3 yrs ago
- 9 replies
- 101
- 8
- Bart Degenkamp2 mths ago
- Ideas
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 1 yr ago
- 4 replies
- 151
- 8
- Daniela Backman9 mths ago
- Ideas
- Completed
- Completed
8
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 2 replies
- 31
- 8
- Daniela Backman11 mths ago
- Ideas
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 1 yr ago
- 4 replies
- 42
- 8
- Martin Svendsen1 yr ago
- Ideas
8
Copy mandatory e-mail from pre-chat form to customer profile
We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are…
- Karel Mommers
- Karel_Mommers
- 1 yr ago
- 1 reply
- 36
- 8
- Charlotte Beenen1 yr ago
- Ideas

1 2 3 4 5 24 Next

Share your wishes and vote for the best ideas.

Ideas

About the ideas category

Adding Labels and buttons at the same time in the flowbot.

Inserting quick reply where the cursor is

Customers' chats/tickets rating and collecting a feedback

See the actual handled tickets rather than tickets that were created on a day

Implement keyboard shortcuts

Offer option to change default setting to "Send & Close" instead of "Send"

Hyperlink in Flowbot

Agenda

Google Analytics Integration

User roles/permissions within admin area

Quick replies that can be used across ALL TYPES

Assigned tickets need to disappear

Send and await a third party reaction

Being able to directly watch images instead of downloading them

More variety in accessibility for Users

Pre-fill fields in the email channel within the website widget

Reports option to filter on Team

Easily add help articles to a chat or email

Variables in quickreplies

Merge conversations from different contacts

Real time dashboard

Check how often quick replies are used

Open tracking

Copy mandatory e-mail from pre-chat form to customer profile

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