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About the Ideas category
Got a suggestion for a feature💡 or some useful feedback you would like to share? Feel free to post it within the Ideas category of the community. See an awesome idea?…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 319
- 1
- Ideas
27
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
- Tim van den Dam
- Tim_van_den_Dam
- 4 mths ago
- 48
- 27
- Ideas
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 20 replies
- 277
- 22
- Charlotte Beenen2 wk ago
- Ideas
- Completed
- Completed
22
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 16 replies
- 119
- 22
- Charlotte Beenen3 mths ago
- Ideas
- In review
- In review
18
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 1 reply
- 68
- 18
- Charlotte Beenen6 mths ago
- Ideas
- Planned
- Planned
17
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 8 replies
- 166
- 17
- Charlotte Beenen9 mths ago
- Ideas
- In progress
- In progress
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 284
- 15
- Sebastiaan Brouwers2 mths ago
- Ideas
- Completed
- Completed
12
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 5 replies
- 48
- 12
- Martin Svendsen4 mths ago
- Ideas
11
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 5 replies
- 120
- 11
- Pim3 mths ago
- Ideas
- Planned
- Planned
10
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 6 replies
- 204
- 10
- Stephen King8 mths ago
- Ideas
- Planned
- Planned
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 2 mths ago
- 3 replies
- 19
- 9
- Baker Ayekundira1 mth ago
- Ideas
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 87
- 9
- Tim van den Dam3 mths ago
- Ideas
- In review
- In review
9
Pre-fill fields in the email channel within the website widget
If user is registered, "name" and "email" should be rendered pre-filled with user's data.
- Roman
- Roman
- 6 mths ago
- 2 replies
- 18
- 9
- Evolt5 mths ago
- Ideas
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 1 yr ago
- 7 replies
- 76
- 8
- Eric van Wenkop5 mths ago
- Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
- Tim B
- Tim_B
- 7 mths ago
- 2 replies
- 24
- 8
- Marie-Louise6 mths ago
- Ideas
8
Send emails at a specific time / date
Send emails at a specific time / date. That you can select in Trengo at what time and date it must be sent. And Trengo it automatically sent on the date/time Best regards, Jordi
- Jordi Elitzer
- Jordi_Elitzer
- 2 yrs ago
- 4 replies
- 42
- 8
- Charlotte Beenen8 mths ago
- Ideas
- In review
- In review
8
Being able to directly watch images instead of downloading them
Having a preview and / or view feature for images that are retrieved within Trengo (similar to Gmail for example), where a small tumbnail is shown to get an idea of the image.…
- Thomas
- Thomas
- 2 yrs ago
- 2 replies
- 28
- 8
- Charlotte Beenen1 yr ago
- Ideas
8
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 2 replies
- 22
- 8
- Mark Walls1 yr ago
- Ideas
- In review
- In review
8
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 4 replies
- 103
- 8
- Liza Wevers2 yrs ago
- Ideas
- Planned
- Planned
7
LinkedIn + Youtube
It would be a great upgrade if LinkedIn and Youtube can be connected with Trengo. It's also social media. And you can talk to your followers on LinkedIn and Youtube.
- Linda van Melle
- Linda_van_Melle
- 10 mths ago
- 6 replies
- 40
- 7
- Sander Terpstra2 mths ago
- Ideas
7
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 10 mths ago
- 4 replies
- 34
- 7
- Martin Svendsen4 mths ago
- Ideas
7
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 6 mths ago
- 5 replies
- 24
- 7
- Nick5 mths ago
- Ideas
7
when working from your name - have chats always above emails.
So when emails come back onto your name they automatically go to the top when you filter on new to old. This makes it hard to actually focus on chats when you are chatting,…
- Tim van den Dam
- Tim_van_den_Dam
- 8 mths ago
- 1 reply
- 26
- 7
- Charlotte Beenen8 mths ago
- Ideas
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 1 yr ago
- 6 replies
- 81
- 7
- Charlotte Beenen9 mths ago
- Ideas
- In review
- In review
7
Visitor can see chat history and access previous conversations
It would be good for the visitor to be able to see the chats history at the top of the web chat widget, and be able to access previous conversations.
- David
- David
- 10 mths ago
- 1 reply
- 23
- 7
- Charlotte Beenen10 mths ago
- Ideas
7
Conversations in chronological order
It would be great if there was a possibility to put converstations in a chronological order (new messages on top, old messages on the bottom). Right now it is the other way around and for us it is…
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 8 replies
- 60
- 7
- Tim B1 yr ago
- Ideas

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Share your wishes and vote for the best ideas.

Ideas

About the Ideas category

Adding Labels and buttons at the same time in the flowbot.

Customers' chats/tickets rating and collecting a feedback

Inserting quick reply where the cursor is

See the actual handled tickets rather than tickets that were created on a day

Implement keyboard shortcuts

Google Analytics Integration

Offer option to change default setting to "Send & Close" instead of "Send"

Quick replies that can be used across ALL TYPES

Agenda

Reports option to filter on Team

More variety in accessibility for Users

Pre-fill fields in the email channel within the website widget

Variables in quickreplies

Copying links

Send emails at a specific time / date

Being able to directly watch images instead of downloading them

Easily add help articles to a chat or email

Send and await a third party reaction

LinkedIn + Youtube

Open tracking

Hyperlink in Flowbot

when working from your name - have chats always above emails.

NPS score & statistics

Visitor can see chat history and access previous conversations

Conversations in chronological order

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