How to enable Javascript

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22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 21 replies
- 296
- 22
- Dare Petersen1 mth ago
- Ideas
- Completed
- Completed
22
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 19 replies
- 136
- 22
- Daniela BackmanModerator1 mth ago
- Ideas
- In progress
- In progress
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 293
- 15
- Sebastiaan Brouwers3 mths ago
- Ideas
- Completed
- Completed
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 93
- 9
- Tim van den Dam4 mths ago
- Ideas
- In review
- In review
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 158
- 1
- Charlotte Beenen7 mths ago
- Ideas
- Completed
- Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 9 replies
- 107
- 1
- Eduard1 mth ago
- Ideas
- Completed
- Completed
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 108
- 5
- Ahmed Shoulkami5 mths ago
- Ideas
- In review
- In review
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 9 replies
- 89
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
17
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 8 replies
- 174
- 17
- Charlotte Beenen10 mths ago
- Ideas
- In progress
- In progress
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 8 replies
- 64
- 5
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
1
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 53
- 1
- Robin Chan1 mth ago
- Ideas
- Completed
- Completed
11
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 6 replies
- 215
- 11
- Daniela BackmanModerator4 hrs ago
- Ideas
- Planned
- Planned
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 6 replies
- 126
- 12
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
2
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 1 yr ago
- 6 replies
- 30
- 2
- Martin Svendsen5 mths ago
- Ideas
- Not planned
- Not planned
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 10 mths ago
- 6 replies
- 55
- 5
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
0
Online/Offline bar
Is it possible to make the online/offline bar bigger? A lot of our colleagues are have problems with the size of the bar. They cannot see who is actually online,…
- Wicher Hoek
- Wicher_Hoek
- 2 yrs ago
- 6 replies
- 26
- Charlotte Beenen10 mths ago
- Ideas
- Not planned
- Not planned
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 1 yr ago
- 6 replies
- 86
- 7
- Charlotte Beenen10 mths ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 1 yr ago
- 6 replies
- 34
- Tim B1 yr ago
- Ideas
- Completed
- Completed
6
Bulk labeling
In our configuration it is mandatory that a ticket is labeled and without label the ticket can not be closed. It is possible to assign ticket in bulk and to close tickets in bulk.…
- Niels
- Niels
- 1 yr ago
- 6 replies
- 31
- 6
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 58
- 4
- Paul Bergsma4 mths ago
- Ideas
- Not planned
- Not planned
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 5 replies
- 56
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
7
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 8 mths ago
- 4 replies
- 106
- 7
- Daniela BackmanModerator4 hrs ago
- Ideas
- Completed
- Completed
3
Adding hyperlinks in the contact fields!
Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer? This wil directly link a system to Trengo by 1 push on the hyperlink.…
- Jurgen Gesink
- Jurgen_Gesink
- 2 yrs ago
- 4 replies
- 23
- 3
- Daniela BackmanModerator2 wk ago
- Ideas
- In review
- In review
1
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 1 yr ago
- 4 replies
- 26
- 1
- Charlotte Beenen9 mths ago
- Ideas
- Completed
- Completed
9
Send emails at a specific time / date
Send emails at a specific time / date. That you can select in Trengo at what time and date it must be sent. And Trengo it automatically sent on the date/time Best regards, Jordi
- Jordi Elitzer
- Jordi_Elitzer
- 2 yrs ago
- 4 replies
- 45
- 9
- Charlotte Beenen10 mths ago
- Ideas
- In review
- In review

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Share your wishes and vote for the best ideas.

Ideas

Customers' chats/tickets rating and collecting a feedback

Inserting quick reply where the cursor is

Google Analytics Integration

More variety in accessibility for Users

More detailed data

Help Center API

Add Instagram Direct Messaging to channels?

Rules based on outbound messages

Implement keyboard shortcuts

Office hours email , push notifications

Whatsapp buttons

Agenda

Quick replies that can be used across ALL TYPES

Blank line when enter in e-mail

Being able to export/import articles in the Help Centre

Online/Offline bar

NPS score & statistics

Automated Forwarding with message

Bulk labeling

Customer portal with support tickets

Send email notification to colleague when he/she is mentioned while being offline.

Real time dashboard

Adding hyperlinks in the contact fields!

Amount of new open tickets invisible after 1000 emails

Send emails at a specific time / date

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