How to enable Javascript

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24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 173
- 24
- W B3 mths ago
- Ideas
- Completed
- Completed
22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 2 yrs ago
- 22 replies
- 331
- 22
- Tamara BernerModerator3 mths ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 3 yrs ago
- 19 replies
- 315
- 15
- Sebastiaan Brouwers9 mths ago
- Ideas
- Completed
- Completed
9
More variety in accessibility for Users
We have had a few requests in which the need to assign specific rights to specific users. This way for example people can address the settings of certain channels,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 2 yrs ago
- 14 replies
- 106
- 9
- Tim van den Dam10 mths ago
- Ideas
- In review
- In review
5
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 13 replies
- 66
- 5
- Charlotte Beenen5 mths ago
- Ideas
- In review
- In review
14
Agenda
We really miss the agenda in Trengo mail. Hope this becomes possible soon.
- Iris Lommerde
- Iris_Lommerde
- 2 yrs ago
- 11 replies
- 270
- 14
- Daniela Backman3 mths ago
- Ideas
- Planned
- Planned
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 2 yrs ago
- 11 replies
- 141
- 1
- Eduard3 mths ago
- Ideas
- Completed
- Completed
19
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 10 replies
- 233
- 19
- Charlotte Beenen5 days ago
- Ideas
- In progress
- In progress
5
Office hours email , push notifications
Would be nice if you can set office hours per User. Just like the chat. For example, in the weekend I don't want to receive notifications on my phone using the App.
- Bram Bruning
- Bram_Bruning
- 2 yrs ago
- 10 replies
- 74
- 5
- Daniela Backman1 mth ago
- Ideas
- In review
- In review
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 160
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
3
Blank line when enter in e-mail
When we use "enter" in an email the program inserts a blank line instead of proceeding on the next line like in wordpad/word.
- Niels
- Niels
- 2 yrs ago
- 9 replies
- 38
- 3
- Tim B5 mths ago
- Ideas
- Not planned
- Not planned
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 118
- 5
- Ahmed Shoulkami11 mths ago
- Ideas
- Completed
- Completed
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 9 replies
- 99
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 8 replies
- 137
- 12
- Daniela Backman1 mth ago
- Ideas
- Completed
- Completed
2
Integromat integration?
Hello. I'm looking to make the switch from zohodesk to Trengo and I am kinda shocked that you have Zapier integration and you dont have an Integromat one because integromat is superior in every way…
- Alan
- Alan
- 6 mths ago
- 7 replies
- 53
- 2
- Charlotte Beenen3 wk ago
- Ideas
- Planned
- Planned
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 85
- 2
- Robin Chan7 mths ago
- Ideas
- Completed
- Completed
10
Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example.…
- Liza Wevers
- Liza_Wevers
- 2 yrs ago
- 6 replies
- 131
- 10
- Daniela Backman3 mths ago
- Ideas
- In review
- In review
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 6 replies
- 41
- 2
- Daniela Backman3 mths ago
- Ideas
- Completed
- Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 61
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 2 yrs ago
- 6 replies
- 99
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 1 yr ago
- 6 replies
- 37
- Tim B1 yr ago
- Ideas
- Completed
- Completed
6
Bulk labeling
In our configuration it is mandatory that a ticket is labeled and without label the ticket can not be closed. It is possible to assign ticket in bulk and to close tickets in bulk.…
- Niels
- Niels
- 2 yrs ago
- 6 replies
- 38
- 6
- Charlotte Beenen1 yr ago
- Ideas
- Not planned
- Not planned
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 5 replies
- 64
- 4
- Paul Bergsma10 mths ago
- Ideas
- Not planned
- Not planned
5
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 2 yrs ago
- 5 replies
- 58
- 5
- Charlotte Beenen2 yrs ago
- Ideas
- Not planned
- Not planned
3
Round robin assignment depending on availability status
Hello, it would be good to have the round robin rule have an option of giving priority to an agent who is online before assigning. This is to cater for teams that work in shifts.…
- Baker Ayekundira
- Ayekundira_Baker
- 10 mths ago
- 4 replies
- 58
- 3
- Charlotte Beenen3 days ago
- Ideas
- Completed
- Completed

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Share your wishes and vote for the best ideas.

Ideas

Inserting quick reply where the cursor is

Customers' chats/tickets rating and collecting a feedback

Google Analytics Integration

More variety in accessibility for Users

Send later function

Agenda

Help Center API

Implement keyboard shortcuts

Office hours email , push notifications

More detailed data

Blank line when enter in e-mail

Add Instagram Direct Messaging to channels?

Rules based on outbound messages

Quick replies that can be used across ALL TYPES

Integromat integration?

Whatsapp buttons

Send and await a third party reaction

CSAT toevoegen aan de chat

Being able to export/import articles in the Help Centre

NPS score & statistics

Automated Forwarding with message

Bulk labeling

Customer portal with support tickets

Send email notification to colleague when he/she is mentioned while being offline.

Round robin assignment depending on availability status

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