How to enable Javascript

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22
Customers' chats/tickets rating and collecting a feedback
Would be great to collect information about the level of customers' experience. - Rate after the website chat is ended (may be implemented by thumb up and thumb down buttons,…
- Alena
- Customer support Team Leader
- Alena
- 1 yr ago
- 21 replies
- 306
- 22
- Dare Petersen3 mths ago
- Ideas
- Completed
- Completed
15
Google Analytics Integration
Hi Trengo Community, It would be really nice to have some (basic) Google Analytics Integration. It could look like this: we supply a Google Analytics Account Number (UA- xxxxxxx... .…
- Mark Tijssen
- Mark_Tijssen
- 2 yrs ago
- 19 replies
- 302
- 15
- Sebastiaan Brouwers5 mths ago
- Ideas
- Completed
- Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 10 replies
- 159
- 1
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 23 replies
- 152
- 24
- Gia4 days ago
- Ideas
- Completed
- Completed
6
Internal Phone Calls
I'd like to have the ability to make internal phone calls in Trengo
- Ellemiek
- Ellemiek
- 2 yrs ago
- 2 replies
- 145
- 6
- Charlotte Beenen3 mths ago
- Ideas
- Completed
- Completed
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 6 replies
- 130
- 12
- Daniela BackmanModerator3 mths ago
- Ideas
- Completed
- Completed
8
Real time dashboard
I would like to add the idea for a real-time dashboard in Trengo. Information we would like to monitor is: - Number of open tickets - Number of closed tickets of that day (in total but also per…
- Sanne de Ruiter
- Sanne_de_Ruiter
- 10 mths ago
- 4 replies
- 123
- 8
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
1
Help Center API
It would be nice to have some Help Center endpoints in the Trengo API.
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 9 replies
- 117
- 1
- Eduard3 mths ago
- Ideas
- Completed
- Completed
5
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 2 yrs ago
- 9 replies
- 113
- 5
- Ahmed Shoulkami7 mths ago
- Ideas
- Completed
- Completed
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 9 replies
- 93
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
7
NPS score & statistics
Allow customers to rate a user by NPS / CSAT in the email.
- Nick van Daelen
- CS Manager
- Nick_van_Daelen
- 1 yr ago
- 6 replies
- 91
- 7
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Whatsapp buttons
It would be great to have buttons in de WhatsApp Flowbot, this will improve our customer's experience.
- Bram van Buul
- Portal and webspecialist
- Bram_van_Buul
- 1 yr ago
- 7 replies
- 67
- 2
- Robin Chan3 mths ago
- Ideas
- Completed
- Completed
0
To work more efficiently with automatic rules
Good afternoon Trengo, We would like to do more work with automating the system within Trengo. Example: a customer submits a quotation request and it is desirable that automatic labels are linked to…
- Marco Oosterlaken
- Marco_Oosterlaken
- 1 yr ago
- 1 reply
- 63
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 58
- 5
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
3
Employee overview
I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing?…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 1 reply
- 56
- 3
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Two-factor authentication
For client safety, we would like to be able to use two-factor authentication to login.
- Willemijn vk
- Willemijn_van_K
- 9 mths ago
- 3 replies
- 35
- 2
- Willemijn vk8 mths ago
- Ideas
- Completed
- Completed
0
Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually.…
- Tim B
- Tim_B
- 1 yr ago
- 6 replies
- 35
- Tim B1 yr ago
- Ideas
- Completed
- Completed
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 1 yr ago
- 2 replies
- 34
- 1
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed
1
Automatic text replacement
Trengo, Could you add the following in the App for Mac: For example, if you type "tpl", it will automatically be replaced with "ThePhoneLab". This is already possible in the web browser,…
- Jan Schipper
- Jan_Schipper
- 9 mths ago
- 1 reply
- 29
- 1
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
2
Combine labels within statistics export and overview
Good morning, When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets.…
- Kristian Bril
- Kristian_Bril
- 1 yr ago
- 2 replies
- 28
- 2
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
1
Amount of new open tickets invisible after 1000 emails
We are managing over 10 different email addresses in Trengo. The amount of emails is overloading in certain periods of the year. Unfortunately we do not have the overview which email address has the…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 1 yr ago
- 4 replies
- 28
- 1
- Charlotte Beenen11 mths ago
- Ideas
- Completed
- Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 2 replies
- 21
- 2
- Charlotte Beenen2 yrs ago
- Ideas
- Completed
- Completed
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris O
- joris_o
- 1 yr ago
- 2 replies
- 20
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
2
Report - Outbound emails
If possible, please add a number of outbound emails per agent in the report section.
- Zoran Vignjevic
- Zoran_Vignjevic
- 9 mths ago
- 1 reply
- 19
- 2
- Charlotte Beenen8 mths ago
- Ideas
- Completed
- Completed
0
Drop down menu in Custom Fields
It would be nice if Custom fields can be dropdown menu's instead of text fields.
- Christa van Dijke
- Christa_van_Dijke
- 8 mths ago
- 2 replies
- 13
- Daniela BackmanModerator1 mth ago
- Ideas
- Completed
- Completed

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Share your wishes and vote for the best ideas.

Ideas

Customers' chats/tickets rating and collecting a feedback

Google Analytics Integration

More detailed data

Inserting quick reply where the cursor is

Internal Phone Calls

Quick replies that can be used across ALL TYPES

Real time dashboard

Help Center API

Add Instagram Direct Messaging to channels?

Rules based on outbound messages

NPS score & statistics

Whatsapp buttons

To work more efficiently with automatic rules

Being able to export/import articles in the Help Centre

Employee overview

Two-factor authentication

Automated Forwarding with message

Improved Gmail integration

Automatic text replacement

Combine labels within statistics export and overview

Amount of new open tickets invisible after 1000 emails

Export statistic "First response time"

Average numbers: First Response time/Close ticket time

Report - Outbound emails

Drop down menu in Custom Fields

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