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About the Community category
Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 yrs ago
- 79
- Ask the community
1
Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 yrs ago
- 60
- 1
- Ask the community
0
Where to see deleted conversations?
Hello, Agents could delete conversations but I can't see which ones are deleted. I dunno where to find them or how to limit agents to stop deleting conversations.
- mehmet uyar
- mehmet_uyar
- 2 wk ago
- 3
- Ask the community
1
Team chat email notifications (and app push notifications)
Trengo already has a setting to receive emails if you are tagged in a ticket, but not for team chat messages. We have several freelancers working for us not on a daily base and they don't login…
- Mark de Rooij
- Mark_de_Rooij
- 1 mth ago
- 1 reply
- 8
- 1
- Tim B1 mth ago
- Ask the community
0
How do I stop following a ticket?
I can't seem to find a way to remove myself from any of the interfaces.
- Joey Caisse
- Joey_Caisse
- 2 mths ago
- 11
- Ask the community
0
sound new ticket on app iphone
Hello, Is it possible to have a sound on my iphone when i receive a new ticket? On my desktop this works fine, but not on my iphone of ipad.
- Hans Willems
- Hans_Willems
- 2 mths ago
- 11
- Ask the community
1
Widget: Has anyone got pre-population working?
Hi folks, We're trying to get name / email to pre-populate in the widget but haven't got it to work thus far. Here is a minimal repro of what we're doing: https://gist.github.…
- Mike Simons
- Mike_Simons
- 5 mths ago
- 3 replies
- 19
- 1
- Jure2 mths ago
- Ask the community
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How to sort tickets by updatedate in API
Hi there, I would like to have the API sort the tickets by the field "updated_at", because I want to list only yesterday's tickets, but I don't seem to get it working.…
- Cees Rijken
- Cees_Rijken
- 4 mths ago
- 3
- Ask the community
1
Automatically close tickets
Would it possible to have a ticket automatically closed after a certain time (which you can set yourself)?
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 7 mths ago
- 4 replies
- 68
- 1
- Kees Scherpenhuijzen3 mths ago
- Ask the community
- Answered
- Answered
1
CSS to remove 'we run on Trengo' from Help Center
Hi all, I am looking for the correct css code to remove the Trengo branding from our Help Center. I have already tried to 'inspect' the page with Chrome,…
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 3 replies
- 51
- 1
- Nick Dijkstra3 mths ago
- Ask the community
- Answered
- Answered
0
Wordpress widget
Any chance to have website widget as a wordpress extension ?
- David CESAR
- David_CESAR
- 4 mths ago
- 19
- Ask the community
0
Closing a ticket, cannot find it in statistics
Hi, Today I was closing about 40'ish tickets in 30-50 minutes. However, when I'm looking at the stats I can't see them when I choose 'closed tickets' and select myself as an agent.…
- Lars Broer
- Lars_Broer
- 1 yr ago
- 2 replies
- 45
- briyan4 mths ago
- Ask the community
- Answered
- Answered
0
e-mail address in cc asign to a certain team
Hi all, I would like to assign a ticket to a certain team, but the e-mail address that is the trigger is in cc and not the first receiver / contact. Is this possible? Thanks!
- C Snuverink
- C_Snuverink
- 5 mths ago
- 6
- Ask the community
0
tickets assigned to flowbot?
I need to know how to export the tickets assigned to the flow either it's resolved or not, I can see that it's not included however I'm choosing all fields.…
- aya. saber
- aya_saber
- 6 mths ago
- 1 reply
- 9
- Tamara Berner5 mths ago
- Ask the community
- Answered
- Answered
1
Import questions for the Chatbot
Hi, is it possible to import questions into the chatbot? This way you can 'prepare ' a large quantity of questions in for example excel and upload the questions in bulk.
- Mark
- Mark
- 7 mths ago
- 1 reply
- 18
- 1
- Tamara Berner5 mths ago
- Ask the community
1
Team member statuses?
Since the introduction of Team chat and the accompanying layout changes this morning I can't find the statuses of my team members that used to be all the way on the right side of the screen anymore.…
- becks
- becks
- 6 mths ago
- 1 reply
- 18
- 1
- becks5 mths ago
- Ask the community
1
Contact & Profiles
I'd love to know why Trengo works with separate contacts and profiles. Isn't it more convenient and clear to merge those two into just contacts? Just like the Contacts on my iPhone or Macbook,…
- Sander Terpstra
- Sander_Terpstra
- 1 yr ago
- 2 replies
- 71
- 1
- B2B Tax Advisors G. Segers6 mths ago
- Ask the community
- Answered
- Answered
0
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 14
- Ask the community
1
Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 he…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 10 mths ago
- 1 reply
- 21
- 1
- Eric van Wenkop6 mths ago
- Ask the community
0
How to trigger a webhook
I need to create an action that when a certain tag is inserted, a webhook is triggered, however, I have not found where to perform this action.
- Fabio
- Fabio
- 8 mths ago
- 1 reply
- 22
- Tamara Berner8 mths ago
- Ask the community
- Answered
- Answered
1
Connection with Power BI
I am trying to set up a connection from Power BI to the Trengo API. I get the following message " the API key needs a name" . Does anybody have experience with this?
- Fred
- Fred
- 1 yr ago
- 2 replies
- 65
- 1
- Tamara Berner1 yr ago
- Ask the community
0
All replies in a ticket are suddenly closed, need to open them manually now
Since a few weeks functionality has changed by Trengo. In an existing ticket all existing replies are closed now and to see all existing replies you need to click them manually open.…
- Michel de Koning
- Michel_de_Koning
- 1 yr ago
- 19
- Ask the community
0
whatsapp Business
we are moving whatsApp business to trengo but before we deleting our account to move we need to Know how much time would it take. also, after deleting our account from mobile whats next?
- Amani Alharbi
- Amani_Alharbi
- 1 yr ago
- 1 reply
- 75
- Tamara Berner1 yr ago
- Ask the community
0
Impact new chat icon on # chats
Since the redesign the chat comes with a new icon. We have the feeling that this icon generates less chats then the previous icon (at this moment we don't use the "show online status" Our customer…
- Antoon Bloem
- Antoon_Bloem
- 1 yr ago
- 1 reply
- 40
- Tamara Berner1 yr ago
- Ask the community
- Answered
- Answered
0
Widget Automation > Greetings
At this moment it's not possible to add a limit to a greeting. I our previous chat software there was an option like 'show to visitor once'. Now we are having the issue that a greeting is shown to a…
- Boy Brabander
- Owner
- Boy_Brabander
- 1 yr ago
- 2 replies
- 70
- Boy Brabander1 yr ago
- Ask the community
- Answered
- Answered
0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
- Marcel
- Marcel
- 1 yr ago
- 4 replies
- 63
- Tamara Berner1 yr ago
- Ask the community
- Answered
- Answered
0
Show names instead of numbers
It would be great to directly show a person's name instead of a number when you connect Trengo to your own system. Besides if you create a name or profile yourself for a phone number,…
- Thomas
- Thomas
- 1 yr ago
- 2 replies
- 54
- Thomas1 yr ago
- Ask the community
- Answered
- Answered

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