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About the Community category
Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 36
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Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 27
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More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
- Marcel
- Marcel
- 1 mth ago
- 4 replies
- 20
- Tamara BernerModerator1 mth ago
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- Answered
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Connection with Power BI
I am trying to set up a connection from Power BI to the Trengo API. I get the following message " the API key needs a name" . Does anybody have experience with this?
- Fred
- Fred
- 1 mth ago
- 1 reply
- 17
- 1
- Tamara BernerModerator1 mth ago
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Show names instead of numbers
It would be great to directly show a person's name instead of a number when you connect Trengo to your own system. Besides if you create a name or profile yourself for a phone number,…
- Thomas
- Thomas
- 2 mths ago
- 2 replies
- 20
- Thomas2 mths ago
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- Answered
- Answered
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Embedded images only show as a link
When using the Outlook beta, when an email contains an image, you only get to see the link, not the image itself (see added example)
- Giovanni van Baal
- Giovanni_van_Baal
- 2 mths ago
- 2 replies
- 12
- Giovanni van Baal2 mths ago
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Impact new chat icon on # chats
Since the redesign the chat comes with a new icon. We have the feeling that this icon generates less chats then the previous icon (at this moment we don't use the "show online status" Our customer…
- Antoon Bloem
- Antoon_Bloem
- 2 mths ago
- 13
- Ask the community
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Google Analytics
Hi guys, We wish to analyse the results of the chats in Google Analytics. It would be great to measure some basic elements like the start a chat. Did someone manage to realise this integration?
- Olaf Peters
- Olaf_Peters
- 2 mths ago
- 9
- 1
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Change the order of email addresses
Is it possible to change the order of the email addresses without having to add them all over again?
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 3 mths ago
- 4 replies
- 10
- 1
- Victoria Cadeau Concepten3 mths ago
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How to make your widget invisible when the chat is offline?
It is possible to make the Website Widget invisible at the moment the website chat is offline. This can be done by adapting your embed code as follows: window.Trengo = window.Trengo || {}; window.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 4 mths ago
- 17
- 1
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- Answered
- Answered
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Pop-ups
We would like to receive pop-ups for new messages (especially for the internal chat function), even when you are working in another screen than Trengo.
- Iris Lommerde
- Iris_Lommerde
- 7 mths ago
- 2 replies
- 28
- Tamara BernerModerator7 mths ago
- Ask the community
- Answered
- Answered

Do you have a question? We’re happy to help you!

Ask the community

About the Community category

Trengo's Community guidelines📚

More voice options

Connection with Power BI

Show names instead of numbers

Embedded images only show as a link

Impact new chat icon on # chats

Google Analytics

Change the order of email addresses

How to make your widget invisible when the chat is offline?

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