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Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 99
- Ask the community
1
Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
- Charlotte Beenen
- charlotte_trengo
- 2 yrs ago
- 71
- 1
- Ask the community
0
Bulk sms not working
Hi all, I scheduled a bulk sms for today at 9.00am to 999 contacts. But no sms has been sent. Does it work? Anybody already used it?
- Gianluca
- Gianluca
- 2 days ago
- 3 replies
- 3
- Daniela BackmanModerator57 min ago
- Ask the community
0
"Labels & ticket results" in combination with "open and closed tickets"
Let me start by saying that I love Trengo! We get so many messages/questions divided over a lot of social media profiles and email addresses. It's a lifesaver to have this all funnelled into one…
- Jordi Bouman
- Jordi_Bouman
- yesterday
- 1 reply
- 1
- Daniela BackmanModerator3 hrs ago
- Ask the community
0
Customize Auto reply mail
Could we customize the Auto reply mail that is sent in all situations (not only outside if ofice hours)? For example, when we receive a ticket from a centail country,…
- lizet
- lizet
- 6 days ago
- 3 replies
- 3
- Daniela BackmanModerator6 days ago
- Ask the community
1
Widget: Has anyone got pre-population working?
Hi folks, We're trying to get name / email to pre-populate in the widget but haven't got it to work thus far. Here is a minimal repro of what we're doing: https://gist.github.…
- Mike Simons
- Mike_Simons
- 8 mths ago
- 4 replies
- 33
- 1
- Pedro Zurbach2 wk ago
- Ask the community
0
Merge single messages from one contact into another contact's conversation.
In my situation, I'm trying to move a forwarded message from one profile into the conversation of another profile. This or the ability to copy that message over.…
- Alexandra Hamilton
- Alexandra_Hamilton
- 2 wk ago
- 1 reply
- 3
- Daniela BackmanModerator2 wk ago
- Ask the community
- Answered
- Answered
0
Webhook does not trigger
Hello, I registered an Azure App service as an Webhook on Ticket Closed event but it does not fire. The same URL works when sending requests from Postman. Please help. Thank you, Mihai
- Mihai ASG
- Mihai_ASG
- 3 wk ago
- 1 reply
- 4
- Daniela BackmanModerator2 wk ago
- Ask the community
- Answered
- Answered
0
Get labels of a ticket
Hello, How can I retrieve the labels associated to a ticket through WEB API? I've seen that on List all tickets request you can get the labels but I do not want to retrieve all messages and then…
- Mihai ASG
- Mihai_ASG
- 3 wk ago
- 1 reply
- 2
- Daniela BackmanModerator2 wk ago
- Ask the community
0
Variables in rules
Hi... Just wanted to ask if variables can also be used in the messages created by rules? Only found the info about quick replies and chat bot. Thanks for your help.
- Markus Hiltner
- Markus_Hiltner.1
- 3 wk ago
- 1 reply
- 4
- Daniela BackmanModerator2 wk ago
- Ask the community
0
Change widget position / margins
Hi: Is there any way to change widget position in website? I have some important divs in the bottom of my website for mobile and I don't want the widget button to hide them (partially or fully).…
- Fernando Zapico
- Fernando_Zapico
- 1 mth ago
- 1 reply
- 5
- Daniela BackmanModerator1 mth ago
- Ask the community
0
Move widget button
Is it possible to move the widget button somehow? I'm considering using CSS but maybe there's a more "canonical" way to do it. I just need to leave a bigger bottom margin in mobile resolutions.
- Fernando Zapico
- Fernando_Zapico
- 1 mth ago
- 1 reply
- 7
- Daniela BackmanModerator1 mth ago
- Ask the community
0
whatsapp Business
we are moving whatsApp business to trengo but before we deleting our account to move we need to Know how much time would it take. also, after deleting our account from mobile whats next?
- Amani Alharbi
- Amani_Alharbi
- 1 yr ago
- 4 replies
- 99
- Charlotte Beenen1 mth ago
- Ask the community
- Answered
- Answered
0
Is it possible to push a message to the conversation?
Hi, I need to push a message to the end-user after some time of the beginning of the conversation. For example, the end-user starts talking today and subscribes to some kind of event (webhook).…
- Piotr
- Piotr_Broniszewski
- 1 mth ago
- 8
- Ask the community
0
Where to find a freelance tech to help me.
So I use Trengo for a home based business and mostly just for responding to sms messages and occasional email. Trengo can do so much more but to be honest I don’t have the time to learn and setup…
- Riza Filipina
- Riza_Filipina
- 1 mth ago
- 12
- Ask the community
0
Rest API profiles search by custom field value
It would be good to enable developers to search/find profiles by a custom field value. This helps with the use-case: "Synchronise my customer database to Trengo" (One customer consists of multiple…
- G Kok
- G_Kok
- 2 mths ago
- 11
- Ask the community
0
Flowbot Stats
Hi, we are using flowbots to supplement our teamr. When a client selects the option in the flowbot that said their issue was resolved, the ticket is automatically closed.…
- Simonn Theron
- Simonn_Theron
- 2 mths ago
- 10
- Ask the community
0
Where to see deleted conversations?
Hello, Agents could delete conversations but I can't see which ones are deleted. I dunno where to find them or how to limit agents to stop deleting conversations.
- mehmet uyar
- mehmet_uyar
- 4 mths ago
- 25
- Ask the community
1
Team chat email notifications (and app push notifications)
Trengo already has a setting to receive emails if you are tagged in a ticket, but not for team chat messages. We have several freelancers working for us not on a daily base and they don't login…
- Mark de Rooij
- Mark_de_Rooij
- 4 mths ago
- 1 reply
- 15
- 1
- Tim B4 mths ago
- Ask the community
0
How do I stop following a ticket?
I can't seem to find a way to remove myself from any of the interfaces.
- Joey Caisse
- Joey_Caisse
- 5 mths ago
- 20
- Ask the community
0
sound new ticket on app iphone
Hello, Is it possible to have a sound on my iphone when i receive a new ticket? On my desktop this works fine, but not on my iphone of ipad.
- Hans Willems
- Hans_Willems
- 6 mths ago
- 15
- Ask the community
0
How to sort tickets by updatedate in API
Hi there, I would like to have the API sort the tickets by the field "updated_at", because I want to list only yesterday's tickets, but I don't seem to get it working.…
- Cees Rijken
- Cees_Rijken
- 7 mths ago
- 9
- Ask the community
1
Automatically close tickets
Would it possible to have a ticket automatically closed after a certain time (which you can set yourself)?
- Danielle Hoefnagels
- e-commerce manager
- Danielle_Hoefnagels
- 11 mths ago
- 4 replies
- 90
- 1
- Kees Scherpenhuijzen7 mths ago
- Ask the community
- Answered
- Answered
1
CSS to remove 'we run on Trengo' from Help Center
Hi all, I am looking for the correct css code to remove the Trengo branding from our Help Center. I have already tried to 'inspect' the page with Chrome,…
- Paul Bergsma
- Paul_Bergsma
- 10 mths ago
- 3 replies
- 75
- 1
- Nick Dijkstra7 mths ago
- Ask the community
- Answered
- Answered
0
Wordpress widget
Any chance to have website widget as a wordpress extension ?
- David CESAR
- David_CESAR
- 8 mths ago
- 24
- Ask the community
0
Closing a ticket, cannot find it in statistics
Hi, Today I was closing about 40'ish tickets in 30-50 minutes. However, when I'm looking at the stats I can't see them when I choose 'closed tickets' and select myself as an agent.…
- Lars Broer
- Lars_Broer
- 1 yr ago
- 2 replies
- 46
- briyan8 mths ago
- Ask the community
- Answered
- Answered
0
e-mail address in cc asign to a certain team
Hi all, I would like to assign a ticket to a certain team, but the e-mail address that is the trigger is in cc and not the first receiver / contact. Is this possible? Thanks!
- C Snuverink
- C_Snuverink
- 8 mths ago
- 9
- Ask the community

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