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Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 151
- Ask the community
1
Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 137
- 1
- Ask the community
1
Where to see deleted conversations?
Hello, Agents could delete conversations but I can't see which ones are deleted. I dunno where to find them or how to limit agents to stop deleting conversations.
- mehmet uyar
- mehmet_uyar
- 1 yr ago
- 1 reply
- 62
- 1
- Willy2 mths ago
- Ask the community
0
Update More than one Profile parameter via API
I've been able to programmatically create and update profiles via the API; however, I am only update one custom_field_id at a time (per HTTP post API call).…
- John Bankson
- John_Bankson
- 3 mths ago
- 8
- Ask the community
1
Multiple numbers of WhatsApp, it is possible?
I've been watching trengo for a couple of minutes and I liked it so much, but before I make the annual purchase I need to know if I can enroll multiple numbers without any additional cost.
- Juan Lozano
- Juan_Lozano
- 4 mths ago
- 1 reply
- 21
- 1
- Mario Zazueta3 mths ago
- Ask the community
0
Replies to customers are starting a new email thread
When replying to a customer request via email, it starts a new email thread on their end. Is there a way to reply within the same email thread that someone emailed us?
- Daniel Mastropietro
- Daniel_Mastropietro
- 4 mths ago
- 21
- Ask the community
0
Slack integration for notifications
It would be great for us if the notifications for a new chat or message could show up in slack. This because the notifications in Trengo are easily missed,…
- Bas Jelle
- Bas_Jelle
- 5 mths ago
- 1 reply
- 15
- Charlotte Beenen4 mths ago
- Ask the community
2
Contact & Profiles
I'd love to know why Trengo works with separate contacts and profiles. Isn't it more convenient and clear to merge those two into just contacts? Just like the Contacts on my iPhone or Macbook,…
- Sander Terpstra
- Sander_Terpstra
- 2 yrs ago
- 3 replies
- 135
- 2
- Michael5 mths ago
- Ask the community
- Answered
- Answered
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Name in contactform - save
Is there any possibility when a contactform is coming in from the contact page on the website, the first and last name are saved as contact name? Now it does save it as an emailcontact only.
- W B
- W_B
- 6 mths ago
- 1 reply
- 23
- Charlotte Beenen6 mths ago
- Ask the community
1
Changing ".panel" css
Hi, I need to change the css of the panel class and objects in it. Mostly rtl related issues. How is it possible? Thank you!
- Shimon Yehonatan Shavit
- Shimon_Yehonatan_Shavit
- 7 mths ago
- 24
- 1
- Ask the community
1
Greet your customer automated with good morning, good afternoon with a variable
In our company we d like to greet our customer with goodmorning (or afternoon, etc). Now we have to do work arounds to automate this greeting. It would be easier when we can use this in text in…
- Jules
- Jules_van_Leeuwaarden
- 9 mths ago
- 1 reply
- 46
- 1
- W B6 mths ago
- Ask the community
2
Click to active widget
The chat application of Trengo (and all other chat applications for that matter) has quite some impact on the SEO and page speed statistics. With our webdevelopers we created a small solution for…
- Ferdi Merkx
- Ferdi_Merkx
- 9 mths ago
- 4 replies
- 64
- 2
- W B6 mths ago
- Ask the community
0
whatsapp Business
we are moving whatsApp business to trengo but before we deleting our account to move we need to Know how much time would it take. also, after deleting our account from mobile whats next?
- Amani Alharbi
- Amani_Alharbi
- 2 yrs ago
- 8 replies
- 190
- Charlotte Beenen6 mths ago
- Ask the community
- Answered
- Answered
0
Iphone and Ipad update
Anyone else having problems logging in after installing new update? Ipad pro 4 and Iphone 11 both will not log in after installing newest update on April 19 2022. Not good.…
- Riza Filipina
- CEO
- Riza_Filipina
- 7 mths ago
- 1 reply
- 10
- Charlotte Beenen7 mths ago
- Ask the community
0
Unknown audio device
We’d like to use different audio devices on a certain user’s PC so that, when a call comes in, the ringtone comes through her speakers but the conversation comes through her headset.…
- Support User
- Support_User
- 7 mths ago
- 8
- Ask the community
1
Nickname / Alias
Some employees do not want to be known by their first name in the public chat. this for privacy reasons. is it possible to display a nickname / alias? or just our company name.
- Ben
- Ben.3
- 7 mths ago
- 1 reply
- 13
- 1
- Charlotte Beenen7 mths ago
- Ask the community
0
chat with specific help assistent
Hi guys, new to Trengo services. Is it possible to direct the chat widget to a certain assistent? like Api.Widget.open('chat', userid) or something. Thx
- Cornel Rebegea
- Cornel_Rebegea
- 8 mths ago
- 2 replies
- 26
- Cornel Rebegea8 mths ago
- Ask the community
0
Open website widget when clicking a link on our website
Hi, Does someone know if it's possible to open the website widget when clicking a link on our website? Let me explain with an example... For now we have a link "Contact" on our website footer that…
- Nesse
- Wesley_C
- 11 mths ago
- 1 reply
- 53
- Tamara BernerModerator8 mths ago
- Ask the community
0
Chatwidget has a huge invisible body that hijacks clicks
The Trengo Online Status iframe of the website widget has a huge transparent body element which prevents all clicks on UI elements behind it. Example: The 'Cancel' button is completely visible but…
- Dorus
- Dorus
- 9 mths ago
- 1 reply
- 25
- Daniela Backman8 mths ago
- Ask the community
0
Overview in Facebook comments
The Facebook comments that we answer do not appear under the customers comments. So we have no overview which comments have already been answered. It would be easier if the comments we responded to…
- Annick Steenman
- Annick_Steenman
- 9 mths ago
- 1 reply
- 14
- Charlotte Beenen9 mths ago
- Ask the community
0
if it's possible to export CSAT reports
- Ahmed Shoulkami
- Ahmed_Shoulkami
- 9 mths ago
- 1 reply
- 16
- Daniela Backman9 mths ago
- Ask the community
1
Send Items folder
I would like to request a 'Send Items' folder. This way I can easily check what has been send by my team or find the latest send emails, regardless of the closed items.…
- Victoria Cadeau Concepten
- Victoria_Cadeau_Concepte
- 9 mths ago
- 1 reply
- 20
- 1
- Daniela Backman9 mths ago
- Ask the community
- Answered
- Answered
1
Start new e-mail -> has a standard e-mail receiver
When starting a new e-mail, receiver email is already filled in with a customer email address. Maybe marked as favourite or so? How can I delete this, and when starting a new email,…
- W B
- W_B
- 9 mths ago
- 13
- 1
- Ask the community
0
Message sent by rule triggers other rule
I'm running into an issue with an automated message triggering a different rule. The case is: I've set up a rule which triggers on every inbound message received with the condition that it doesn't…
- Arjan Peters
- Arjan_Peters
- 9 mths ago
- 21
- Ask the community
1
Create a test environment for developers
Our dev team would like to test API connections, but there is no test environment. We can only implement without testing. With high volumes this it's a risk to implement new things.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
- 3 replies
- 33
- 1
- Daniela Backman9 mths ago
- Ask the community
0
API populate a label (website widget)
Hello, Trying to set a label through the website widget, but I dont think the api allows this. :( Right now im setting a custom field and a rule that sets a label if the custom field is filled with…
- Jesse Bakker
- Jesse_Bakker
- 10 mths ago
- 24
- Ask the community
1
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 3 replies
- 54
- 1
- Eric van Wenkop10 mths ago
- Ask the community

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