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e-mail address in cc asign to a certain team
Hi all, I would like to assign a ticket to a certain team, but the e-mail address that is the trigger is in cc and not the first receiver / contact. Is this possible? Thanks!
- C Snuverink
- C_Snuverink
- 1 yr ago
- 11
- Ask the community
0
tickets assigned to flowbot?
I need to know how to export the tickets assigned to the flow either it's resolved or not, I can see that it's not included however I'm choosing all fields.…
- aya. saber
- aya_saber
- 2 yrs ago
- 1 reply
- 21
- Charlotte Beenen1 yr ago
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- Answered
- Answered
1
Import questions for the Chatbot
Hi, is it possible to import questions into the chatbot? This way you can 'prepare ' a large quantity of questions in for example excel and upload the questions in bulk.
- Mark
- Mark
- 2 yrs ago
- 1 reply
- 25
- 1
- Charlotte Beenen1 yr ago
- Ask the community
1
Team member statuses?
Since the introduction of Team chat and the accompanying layout changes this morning I can't find the statuses of my team members that used to be all the way on the right side of the screen anymore.…
- becks
- becks
- 2 yrs ago
- 1 reply
- 25
- 1
- becks1 yr ago
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1
Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 he…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 1 reply
- 30
- 1
- Eric van Wenkop2 yrs ago
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0
How to trigger a webhook
I need to create an action that when a certain tag is inserted, a webhook is triggered, however, I have not found where to perform this action.
- Fabio
- Fabio
- 2 yrs ago
- 1 reply
- 48
- Charlotte Beenen2 yrs ago
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- Answered
- Answered
1
Connection with Power BI
I am trying to set up a connection from Power BI to the Trengo API. I get the following message " the API key needs a name" . Does anybody have experience with this?
- Fred
- Fred
- 3 yrs ago
- 2 replies
- 105
- 1
- Charlotte Beenen2 yrs ago
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All replies in a ticket are suddenly closed, need to open them manually now
Since a few weeks functionality has changed by Trengo. In an existing ticket all existing replies are closed now and to see all existing replies you need to click them manually open.…
- Michel de Koning
- Michel_de_Koning
- 2 yrs ago
- 25
- Ask the community
0
Impact new chat icon on # chats
Since the redesign the chat comes with a new icon. We have the feeling that this icon generates less chats then the previous icon (at this moment we don't use the "show online status" Our customer…
- Antoon Bloem
- Antoon_Bloem
- 3 yrs ago
- 1 reply
- 43
- Charlotte Beenen3 yrs ago
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- Answered
- Answered
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Widget Automation > Greetings
At this moment it's not possible to add a limit to a greeting. I our previous chat software there was an option like 'show to visitor once'. Now we are having the issue that a greeting is shown to a…
- Boy Brabander
- Owner
- Boy_Brabander
- 3 yrs ago
- 2 replies
- 82
- Boy Brabander3 yrs ago
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- Answered
- Answered
0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
- Marcel
- Marcel
- 3 yrs ago
- 4 replies
- 87
- Charlotte Beenen3 yrs ago
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- Answered
- Answered
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Show names instead of numbers
It would be great to directly show a person's name instead of a number when you connect Trengo to your own system. Besides if you create a name or profile yourself for a phone number,…
- Thomas
- Thomas
- 3 yrs ago
- 2 replies
- 66
- Thomas3 yrs ago
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- Answered
- Answered
0
Embedded images only show as a link
When using the Outlook beta, when an email contains an image, you only get to see the link, not the image itself (see added example)
- Giovanni van Baal
- Giovanni_van_Baal
- 3 yrs ago
- 2 replies
- 33
- Giovanni van Baal3 yrs ago
- Ask the community
1
How to make your widget invisible when the chat is offline?
It is possible to make the Website Widget invisible at the moment the website chat is offline. This can be done by adapting your embed code as follows: window.Trengo = window.Trengo || {}; window.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 73
- 1
- Ask the community
- Answered
- Answered
1
Pop-ups
We would like to receive pop-ups for new messages (especially for the internal chat function), even when you are working in another screen than Trengo.
- Iris Lommerde
- Iris_Lommerde
- 3 yrs ago
- 2 replies
- 76
- 1
- Charlotte Beenen3 yrs ago
- Ask the community
- Answered
- Answered
0
About the Community category
Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 156
- Ask the community
1
Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 3 yrs ago
- 141
- 1
- Ask the community

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Do you have a question? We’re happy to help you!

Ask the community

e-mail address in cc asign to a certain team

tickets assigned to flowbot?

Import questions for the Chatbot

Team member statuses?

Sort tickets on create date if not answered

How to trigger a webhook

Connection with Power BI

All replies in a ticket are suddenly closed, need to open them manually now

Impact new chat icon on # chats

Widget Automation > Greetings

More voice options

Show names instead of numbers

Embedded images only show as a link

How to make your widget invisible when the chat is offline?

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