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e-mail address in cc asign to a certain team
Hi all, I would like to assign a ticket to a certain team, but the e-mail address that is the trigger is in cc and not the first receiver / contact. Is this possible? Thanks!
C Snuverink
C_Snuverink
1 yr ago
11
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0
tickets assigned to flowbot?
I need to know how to export the tickets assigned to the flow either it's resolved or not, I can see that it's not included however I'm choosing all fields.…
aya. saber
aya_saber
2 yrs ago
1
reply
21
Charlotte Beenen
1 yr ago
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Answered
1
Import questions for the Chatbot
Hi, is it possible to import questions into the chatbot? This way you can 'prepare ' a large quantity of questions in for example excel and upload the questions in bulk.
Mark
Mark
2 yrs ago
1
reply
25
1
Charlotte Beenen
1 yr ago
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1
Team member statuses?
Since the introduction of Team chat and the accompanying layout changes this morning I can't find the statuses of my team members that used to be all the way on the right side of the screen anymore.…
becks
becks
2 yrs ago
1
reply
25
1
becks
1 yr ago
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1
Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 he…
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
2 yrs ago
1
reply
30
1
Eric van Wenkop
2 yrs ago
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0
How to trigger a webhook
I need to create an action that when a certain tag is inserted, a webhook is triggered, however, I have not found where to perform this action.
Fabio
Fabio
2 yrs ago
1
reply
48
Charlotte Beenen
2 yrs ago
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Answered
1
Connection with Power BI
I am trying to set up a connection from Power BI to the Trengo API. I get the following message " the API key needs a name" . Does anybody have experience with this?
Fred
Fred
3 yrs ago
2
replies
105
1
Charlotte Beenen
2 yrs ago
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0
All replies in a ticket are suddenly closed, need to open them manually now
Since a few weeks functionality has changed by Trengo. In an existing ticket all existing replies are closed now and to see all existing replies you need to click them manually open.…
Michel de Koning
Michel_de_Koning
2 yrs ago
25
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0
Impact new chat icon on # chats
Since the redesign the chat comes with a new icon. We have the feeling that this icon generates less chats then the previous icon (at this moment we don't use the "show online status" Our customer…
Antoon Bloem
Antoon_Bloem
3 yrs ago
1
reply
43
Charlotte Beenen
3 yrs ago
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0
Widget Automation > Greetings
At this moment it's not possible to add a limit to a greeting. I our previous chat software there was an option like 'show to visitor once'. Now we are having the issue that a greeting is shown to a…
Boy Brabander
Owner
Boy_Brabander
3 yrs ago
2
replies
82
Boy Brabander
3 yrs ago
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0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
Marcel
Marcel
3 yrs ago
4
replies
87
Charlotte Beenen
3 yrs ago
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0
Show names instead of numbers
It would be great to directly show a person's name instead of a number when you connect Trengo to your own system. Besides if you create a name or profile yourself for a phone number,…
Thomas
Thomas
3 yrs ago
2
replies
66
Thomas
3 yrs ago
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0
Embedded images only show as a link
When using the Outlook beta, when an email contains an image, you only get to see the link, not the image itself (see added example)
Giovanni van Baal
Giovanni_van_Baal
3 yrs ago
2
replies
33
Giovanni van Baal
3 yrs ago
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1
How to make your widget invisible when the chat is offline?
It is possible to make the Website Widget invisible at the moment the website chat is offline. This can be done by adapting your embed code as follows: window.Trengo = window.Trengo || {}; window.…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
3 yrs ago
73
1
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Answered
1
Pop-ups
We would like to receive pop-ups for new messages (especially for the internal chat function), even when you are working in another screen than Trengo.
Iris Lommerde
Iris_Lommerde
3 yrs ago
2
replies
76
1
Charlotte Beenen
3 yrs ago
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0
About the Community category
Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
3 yrs ago
156
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1
Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
3 yrs ago
141
1
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