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Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 he…
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
1 yr ago
1
reply
29
1
Eric van Wenkop
1 yr ago
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0
How to trigger a webhook
I need to create an action that when a certain tag is inserted, a webhook is triggered, however, I have not found where to perform this action.
Fabio
Fabio
1 yr ago
1
reply
38
Charlotte Beenen
1 yr ago
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Answered
1
Connection with Power BI
I am trying to set up a connection from Power BI to the Trengo API. I get the following message " the API key needs a name" . Does anybody have experience with this?
Fred
Fred
2 yrs ago
2
replies
85
1
Charlotte Beenen
2 yrs ago
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0
All replies in a ticket are suddenly closed, need to open them manually now
Since a few weeks functionality has changed by Trengo. In an existing ticket all existing replies are closed now and to see all existing replies you need to click them manually open.…
Michel de Koning
Michel_de_Koning
2 yrs ago
24
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0
Impact new chat icon on # chats
Since the redesign the chat comes with a new icon. We have the feeling that this icon generates less chats then the previous icon (at this moment we don't use the "show online status" Our customer…
Antoon Bloem
Antoon_Bloem
2 yrs ago
1
reply
42
Charlotte Beenen
2 yrs ago
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0
Widget Automation > Greetings
At this moment it's not possible to add a limit to a greeting. I our previous chat software there was an option like 'show to visitor once'. Now we are having the issue that a greeting is shown to a…
Boy Brabander
Owner
Boy_Brabander
2 yrs ago
2
replies
78
Boy Brabander
2 yrs ago
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0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
Marcel
Marcel
2 yrs ago
4
replies
80
Charlotte Beenen
2 yrs ago
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0
Show names instead of numbers
It would be great to directly show a person's name instead of a number when you connect Trengo to your own system. Besides if you create a name or profile yourself for a phone number,…
Thomas
Thomas
2 yrs ago
2
replies
63
Thomas
2 yrs ago
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Embedded images only show as a link
When using the Outlook beta, when an email contains an image, you only get to see the link, not the image itself (see added example)
Giovanni van Baal
Giovanni_van_Baal
2 yrs ago
2
replies
27
Giovanni van Baal
2 yrs ago
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1
How to make your widget invisible when the chat is offline?
It is possible to make the Website Widget invisible at the moment the website chat is offline. This can be done by adapting your embed code as follows: window.Trengo = window.Trengo || {}; window.…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
2 yrs ago
64
1
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1
Pop-ups
We would like to receive pop-ups for new messages (especially for the internal chat function), even when you are working in another screen than Trengo.
Iris Lommerde
Iris_Lommerde
3 yrs ago
2
replies
70
1
Charlotte Beenen
3 yrs ago
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0
About the Community category
Want to get some advice on how to use Trengo, or where to find features and can't find the answer in our Help Center? Ask the community! 💪 Reminder: read before you ask,…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
3 yrs ago
127
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1
Trengo's Community guidelines📚
Hi and welcome to the Trengo Community! We're excited to see you here; the place to learn from and share with Trengo users from all kinds of industries.…
Charlotte Beenen
Product Support Specialist
charlotte_trengo
3 yrs ago
108
1
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