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Product updates

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About the Product updates category
Within Product updates we keep you up to date about Trengo's newest features, and developments. This way you're always up-to-date about all the possibilities Trengo has to offer.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 mths ago
- 90
- 1
- Product updates
Soon: Connect Flowbots to widget automation
This feature makes it possible to have multiple Flowbots activated in the widget, based on the widget automation (greetings) the organisation will be able to trigger a different Flow.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 5
- Product updates
Soon: Link your own Twilio account to Trengo
Soon it will be possible to link your own Twilio account with Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 6
- Product updates
19 Dec: Custom icon for the widget
It is now possible to upload your own icon within the widget.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1 reply
- 11
- Tamara BernerModerator3 wk ago
- Product updates
20 Dec: Indicator new messages
When working within a conversation, a new reaction is now indicated in the bottom right corner.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 6
- Product updates
19 Dec: Group conversations in Outlook en Gmail
Group conversations with multiple receivers are now supported within the Outlook and Gmail integrations.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 2
- Product updates
19 Dec: Change the website widget's position on your website
It is now possible to change the website's widget's position on your website according to your desire using the widget's Javascript API.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 4
- Product updates
29 Nov: Time tracking
It is now possible to track how long an agents is operating on a ticket with the time registration feature. This feature can be found in the contact information sidebar.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 7
- Product updates
29 Nov: Multi-language templates
It is now possible to send out templates via WhatsApp in multiple languages.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 4
- Product updates
29 Nov: Zapier supported for the Gmail integration
Within the Gmail integration it is now possible to choose to sync information with the Zapier integration or not.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 3
- Product updates
29 Nov: New sidebar
We have updated the sidebar with customer information. This gives you the opportunity to: choose which customer and ticket information you would like to see.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 3
- Product updates
27 Nov: Custom channels (bèta)
It is now possible to use our API to create a custom channel, creating conversations for channels that are not yet officially supported. This feature is currently in bèta,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 3
- Product updates
14 Nov: Light Users
It is now possible to add Light users to Trengo. Light users can: view tickets place internal notes mention en be mentioned
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 10
- 2
- Product updates
14 Nov: New features within Rules
Rules have several new conditions, actions and selectors: Conditions: Date time in UTC (before / after a certain Date & time). Contents of a custom field. Actions: Send HTML message (email only).…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 5
- 1
- Product updates
4 Nov: Update to Gmail/Outlook connection
As soon as an email is deleted in Gmail or Outlook, this e-mail conversation will be closed in Trengo, with an audit note stating "Cosed by [name channel] on [date].
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 8
- Product updates
4 Nov: A playground for Flowbots
It is now possible to test your Flowbot in it's playground!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 6
- Product updates
4 Nov: The name of a channel is Clickable
Within the contact info, it is now possible to click on a channel name. As an Admin, this will directly bring you to the channel's settings.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 5
- Product updates
28 Oct: Lowered the threshold in our Website Widget
Our Website widget is now "color-blind friendly". The widget can be closed by pressing the "escape"-button and fields that have not been filled in will be marked with an "!".
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 6
- Product updates
28 Oct: Pipedrive integration
It is now possible to connect Trengo with Pipedrive to show deal information from Pipedrive within Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 6
- 1
- Product updates
28 Oct. Two new Voice settings
It is possible to disable Voicemail or logging missed calls. When Voicemail is disabled the phone call will be closed right after a message.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 6
- Product updates
28 Oct: Email delivery status
If an email cannot be delivered, it gets the Delivery status failed. To make delivery status issues more clear, these conversations will also be reopened in the assigned folder of the user who sent…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 4
- Product updates
28 Oct.: Flowbots are live🎉
We've launched our Flowbot! https://help.trengo.com/nl/1009-admin-essentials/5731-flowbots
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 12
- Product updates
30 Sep: New: Zapier integration
We've released a Zapier integration, giving the opportunity to add the following triggers: - Ticket label added - Inbound message - Phone call missed - Phone call ended - Outbound message - Internal…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 22
- 2
- Product updates
30 Sep: New API possiblities
New API endpoint to easily send messages without having to create a ticket or contact: https://developers.trengo.com/reference#send-a-message-1 Voice calls made in external systems can be shown in…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 17
- Product updates
2 Sep: Selecting multiple conversations
It is now possible to select multiple conversations using the "Shift"-button.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 4 mths ago
- 9
- Product updates
27 Aug: Improved Widget Automation
Target website visitors with a personalized message based upon their current URL, a UTM campaign or one of the multiple other conditions! Check out this Help Center article for more information.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 4 mths ago
- 7
- Product updates

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Join the community discussion of general topics.

Product updates

About the Product updates category

Soon: Connect Flowbots to widget automation

Soon: Link your own Twilio account to Trengo

19 Dec: Custom icon for the widget

20 Dec: Indicator new messages

19 Dec: Group conversations in Outlook en Gmail

19 Dec: Change the website widget's position on your website

29 Nov: Time tracking

29 Nov: Multi-language templates

29 Nov: Zapier supported for the Gmail integration

29 Nov: New sidebar

27 Nov: Custom channels (bèta)

14 Nov: Light Users

14 Nov: New features within Rules

4 Nov: Update to Gmail/Outlook connection

4 Nov: A playground for Flowbots

4 Nov: The name of a channel is Clickable

28 Oct: Lowered the threshold in our Website Widget

28 Oct: Pipedrive integration

28 Oct. Two new Voice settings

28 Oct: Email delivery status

28 Oct.: Flowbots are live🎉

30 Sep: New: Zapier integration

30 Sep: New API possiblities

2 Sep: Selecting multiple conversations

27 Aug: Improved Widget Automation

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