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Product updates

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About the Product updates category
Within Product updates we keep you up to date about Trengo's newest features, and developments. This way you're always up-to-date about all the possibilities Trengo has to offer.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 yr ago
- 108
- 2
- Product updates
10 March: Screensharing in Live chat (BETA)
Due to a connection with Surfly, it is now possible to enable screensharing with a customer who contacts your organisation using Live Chat. This feature can be enabled in the Website Widget…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 11
- Product updates
28 Feb: Voys SIP
It is now possible to connect your Voys SIP devices to Trengo te register calls in Trengo. If the organization is called on a SIP device, the attached team will receive a notification in their…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 17
- Product updates
18 Feb: Chatbot fallback for the Flowbot
It is now possible to combine the chatbot and the Flowbot. If a customer asks a question which is not covered in the Flowbot, but is in the Chatbot, the chatbot can answer this question.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 6
- Product updates
12 Feb: Label statuses are no longer elipsed
It is now possible to directly show the status of labels, chatbots, flowbots, users, etc. This information wil always be shown.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 20
- Product updates
12 Feb: Session limit
It is now possible to work form different screens / tabs as an Admin if you navigate to settings. Hence you can have settings & inbox in a different tab.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 13
- Product updates
12 Feb: Rules update
Has / has not "label"
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 9
- Product updates
12 Feb: New languages added tot the inbox
Brasilian Portugese Indonesian Russian Arabic
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 3
- Product updates
12 Feb: Picqer integration
It is now possible to add Picqer as a Sidebar integration into Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 6
- Product updates
12 Feb: Flowbot messages are now seen as ‘auto replies’
This affects rules and statistics, since the responses from the Flowbot are not seen as actual responses.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 6
- Product updates
12 Feb: Notification email on ticket assignment
It is now possible to set an email address per team to send a notification to that team is a conversation is assigned to them. We have also updated the email subject for this.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 11
- Product updates
24 Jan: New: Rules based upon conversation assignment
It is now possible to activate Rules upon the assignment of conversations. This way rules can be triggered as soon as a Flowbot picks up a conversation or as soon as a conversation gets assigned to…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 15
- 1
- Product updates
Jan 2020: Link your own Twilio account to Trengo
It is now possible to link your own Twilio account with Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 mths ago
- 14
- Product updates
Soon: Connect Flowbots to widget automation
This feature makes it possible to have multiple Flowbots activated in the widget, based on the widget automation (greetings) the organisation will be able to trigger a different Flow.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 11
- Product updates
19 Dec: Custom icon for the widget
It is now possible to upload your own icon within the widget.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 1 reply
- 17
- Tamara BernerModerator3 mths ago
- Product updates
20 Dec: Indicator new messages
When working within a conversation, a new reaction is now indicated in the bottom right corner.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 9
- Product updates
19 Dec: Group conversations in Outlook en Gmail
Group conversations with multiple receivers are now supported within the Outlook and Gmail integrations.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 5
- Product updates
19 Dec: Change the website widget's position on your website
It is now possible to change the website's widget's position on your website according to your desire using the widget's Javascript API.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 7
- Product updates
29 Nov: Time tracking
It is now possible to track how long an agents is operating on a ticket with the time registration feature. This feature can be found in the contact information sidebar.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 11
- Product updates
29 Nov: Multi-language templates
It is now possible to send out templates via WhatsApp in multiple languages.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 7
- Product updates
29 Nov: Zapier supported for the Gmail integration
Within the Gmail integration it is now possible to choose to sync information with the Zapier integration or not.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 6
- Product updates
29 Nov: New sidebar
We have updated the sidebar with customer information. This gives you the opportunity to: choose which customer and ticket information you would like to see.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 6
- Product updates
27 Nov: Custom channels (bèta)
It is now possible to use our API to create a custom channel, creating conversations for channels that are not yet officially supported. This feature is currently in bèta,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 5
- Product updates
14 Nov: Light Users
It is now possible to add Light users to Trengo. Light users can: view tickets place internal notes mention en be mentioned
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 14
- 2
- Product updates
14 Nov: New features within Rules
Rules have several new conditions, actions and selectors: Conditions: Date time in UTC (before / after a certain Date & time). Contents of a custom field. Actions: Send HTML message (email only).…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 mths ago
- 6
- 1
- Product updates
4 Nov: Update to Gmail/Outlook connection
As soon as an email is deleted in Gmail or Outlook, this e-mail conversation will be closed in Trengo, with an audit note stating "Cosed by [name channel] on [date].
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 4 mths ago
- 9
- Product updates

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Join the community discussion of general topics.

Product updates

About the Product updates category

10 March: Screensharing in Live chat (BETA)

28 Feb: Voys SIP

18 Feb: Chatbot fallback for the Flowbot

12 Feb: Label statuses are no longer elipsed

12 Feb: Session limit

12 Feb: Rules update

12 Feb: New languages added tot the inbox

12 Feb: Picqer integration

12 Feb: Flowbot messages are now seen as ‘auto replies’

12 Feb: Notification email on ticket assignment

24 Jan: New: Rules based upon conversation assignment

Jan 2020: Link your own Twilio account to Trengo

Soon: Connect Flowbots to widget automation

19 Dec: Custom icon for the widget

20 Dec: Indicator new messages

19 Dec: Group conversations in Outlook en Gmail

19 Dec: Change the website widget's position on your website

29 Nov: Time tracking

29 Nov: Multi-language templates

29 Nov: Zapier supported for the Gmail integration

29 Nov: New sidebar

27 Nov: Custom channels (bèta)

14 Nov: Light Users

14 Nov: New features within Rules

4 Nov: Update to Gmail/Outlook connection

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