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About the Product updates category
Within Product updates we keep you up to date about Trengo's newest features, and developments. This way you're always up-to-date about all the possibilities Trengo has to offer.
Tamara Berner
Product Specialist
Tamara_Berner
1 yr ago
199
2
Product updates
16 Dec: New feature --> Reopen closed conversations
Starting today it is possible for messaging channels to automatically reopen closed conversations instead of creating new conversations. This feature will reopen closed conversations and the…
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
34
2
Product updates
1 Dec: New rules action: Round robin assign to team.
With this new Rule action, it is possible to assign an inbound message randomly to a user from a team. You can create this rule to auto-assign chat messages for example: When:…
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
32
Product updates
23 Nov: Rules update: Outbound & Closed conversations
It is now possible to trigger rules on Outbound messages & Closed conversations, giving you endless possibilities for automations!
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
23
Product updates
23 Nov: Reports: User Dashboard
We've just launched a great User Dashboard for Admins. Here you can; See every users status for Voice and Chat; Adjust the status for Voice and Chat for people that are logged-in;…
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
24
Product updates
19 Nov: an agent can now mute specific channels
Choose from which channels you would like to receive notifications and which you like to mute in the left sidebar.
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
7
Product updates
13 Nov: Companies inside the EU are no longer required to enter a VAT number
If they choose to leave the VAT field empty, we will automatically charge them the VAT which is valid in their country. Percentages on this come from: https://ec.europa.…
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
8
Product updates
New lines in internal messages are now supported
Formerly new lines in internal messages were not supported, making them one long internal message. Now it is possible to add new lines, createing a better overview in an internal message.
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
4
Product updates
25 Oct: Launched Private inboxing
It is now possible to add an agent's private inbox to the inbox. More info on how to do this: https://help.trengo.com/en/articles/69837-adding-your-private-email-to-your-trengo-inbox
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
17
Product updates
15 Oct: Improved error reports from Sidebar integrations
We have improved the view of errors we get back from sidebar integrations. This helps to improve the integration.
Tamara Berner
Product Specialist
Tamara_Berner
1 mth ago
5
Product updates
8 sept: Our New Sandbox is live!
Today we have launched our new WhatsApp Sandbox! I'll give a sneak preview on how simple it is to use. You wanna try it yourself? Go to your Trengo Inbox https://app.trengo.…
Tamara Berner
Product Specialist
Tamara_Berner
4 mths ago
1
reply
45
Tamara Berner
4 mths ago
Product updates
Coming soon: a brand new inbox!
BIG NEWS! Our new inbox is going live on Tuesday the 18th of August 2020. We are on an ongoing mission to help teams work together and reply faster. In the last couple of months,…
Tamara Berner
Product Specialist
Tamara_Berner
5 mths ago
43
Product updates
10 March: Screensharing in Live chat (BETA)
Due to a connection with Surfly, it is now possible to enable screensharing with a customer who contacts your organisation using Live Chat. This feature can be enabled in the Website Widget…
Tamara Berner
Product Specialist
Tamara_Berner
10 mths ago
30
Product updates
28 Feb: Voys SIP
It is now possible to connect your Voys SIP devices to Trengo te register calls in Trengo. If the organization is called on a SIP device, the attached team will receive a notification in their…
Tamara Berner
Product Specialist
Tamara_Berner
10 mths ago
55
Product updates
18 Feb: Chatbot fallback for the Flowbot
It is now possible to combine the chatbot and the Flowbot. If a customer asks a question which is not covered in the Flowbot, but is in the Chatbot, the chatbot can answer this question.
Tamara Berner
Product Specialist
Tamara_Berner
10 mths ago
21
Product updates
12 Feb: Label statuses are no longer elipsed
It is now possible to directly show the status of labels, chatbots, flowbots, users, etc. This information wil always be shown.
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
24
Product updates
12 Feb: Session limit
It is now possible to work form different screens / tabs as an Admin if you navigate to settings. Hence you can have settings & inbox in a different tab.
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
23
Product updates
12 Feb: Rules update
Has / has not "label"
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
17
Product updates
12 Feb: New languages added tot the inbox
Brasilian Portugese Indonesian Russian Arabic
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
9
Product updates
12 Feb: Picqer integration
It is now possible to add Picqer as a Sidebar integration into Trengo.
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
10
Product updates
12 Feb: Flowbot messages are now seen as ‘auto replies’
This affects rules and statistics, since the responses from the Flowbot are not seen as actual responses.
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
6
Product updates
12 Feb: Notification email on ticket assignment
It is now possible to set an email address per team to send a notification to that team is a conversation is assigned to them. We have also updated the email subject for this.
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
16
Product updates
24 Jan: New: Rules based upon conversation assignment
It is now possible to activate Rules upon the assignment of conversations. This way rules can be triggered as soon as a Flowbot picks up a conversation or as soon as a conversation gets assigned to…
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
21
1
Product updates
Jan 2020: Link your own Twilio account to Trengo
It is now possible to link your own Twilio account with Trengo.
Tamara Berner
Product Specialist
Tamara_Berner
11 mths ago
22
Product updates
Soon: Connect Flowbots to widget automation
This feature makes it possible to have multiple Flowbots activated in the widget, based on the widget automation (greetings) the organisation will be able to trigger a different Flow.
Tamara Berner
Product Specialist
Tamara_Berner
1 yr ago
17
Product updates
19 Dec: Custom icon for the widget
It is now possible to upload your own icon within the widget.
Tamara Berner
Product Specialist
Tamara_Berner
1 yr ago
1
reply
28
Tamara Berner
1 yr ago
Product updates
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