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Product updates

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About the Product updates category
Within Product updates we keep you up to date about Trengo's newest features, and developments. This way you're always up-to-date about all the possibilities Trengo has to offer.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 83
- 1
- Product updates
4 Nov: Update to Gmail/Outlook connection
As soon as an email is deleted in Gmail or Outlook, this e-mail conversation will be closed in Trengo, with an audit note stating "Cosed by [name channel] on [date].
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 5
- Product updates
4 Nov: A playground for Flowbots
It is now possible to test your Flowbot in it's playground!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 4
- Product updates
4 Nov: The name of a channel is Clickable
Within the contact info, it is now possible to click on a channel name. As an Admin, this will directly bring you to the channel's settings.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 3
- Product updates
28 Oct: Lowered the threshold in our Website Widget
Our Website widget is now "color-blind friendly". The widget can be closed by pressing the "escape"-button and fields that have not been filled in will be marked with an "!".
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 4
- Product updates
28 Oct: Pipedrive integration
It is now possible to connect Trengo with Pipedrive to show deal information from Pipedrive within Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 4
- Product updates
28 Oct. Two new Voice settings
It is possible to disable Voicemail or logging missed calls. When Voicemail is disabled the phone call will be closed right after a message.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 6
- Product updates
28 Oct: Email delivery status
If an email cannot be delivered, it gets the Delivery status failed. To make delivery status issues more clear, these conversations will also be reopened in the assigned folder of the user who sent…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 2
- Product updates
28 Oct.: Flowbots are live🎉
We've launched our Flowbot! https://help.trengo.com/nl/1009-admin-essentials/5731-flowbots
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 3
- Product updates
30 Sep: New: Zapier integration
We've released a Zapier integration, giving the opportunity to add the following triggers: - Ticket label added - Inbound message - Phone call missed - Phone call ended - Outbound message - Internal…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 15
- 2
- Product updates
30 Sep: New API possiblities
New API endpoint to easily send messages without having to create a ticket or contact: https://developers.trengo.com/reference#send-a-message-1 Voice calls made in external systems can be shown in…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 13
- Product updates
2 Sep: Selecting multiple conversations
It is now possible to select multiple conversations using the "Shift"-button.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 8
- Product updates
27 Aug: Improved Widget Automation
Target website visitors with a personalized message based upon their current URL, a UTM campaign or one of the multiple other conditions! Check out this Help Center article for more information.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 5
- Product updates
27 Aug: New widget
We've released the new Widget: a fresh new look and many more features such as: Showing available agents; Adding Voice, WeChat, SMS and the Help Center as channels to the Widget;…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 11
- Product updates
Aug 22: Merging conversations
When merging conversations labels and ticket fields are now preserved.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 4
- Product updates
Jul 22: New Rules update
Within Rules it is now possible to add the following conditons: Is inside business hours [selected business hours] Is outside business hours [selected business hours] Is unreplied after ..…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 6
- Product updates
6 Jun: Rules update
Within Rules it is now possible to have the following conditions: is first message? Yes/No Is (or is not) in contact group Next to that this new action has been added:…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- 7
- Product updates
15 Jun: Rules update
We've add some new features to our Rules. From now on you can set these conditions within the Rules: "Is first message" --> to check whether it is the first message within a conversation.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 5 mths ago
- 26
- Product updates
28 Mar: Magento 1 integration
Link Trengo to your Magento 1 webshop to show customer and order information within Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 7 mths ago
- 23
- Product updates
8 Mar: Display your inbox in your own language
Currently the Trengo inbox is available in the following languages: English Dutch German French Spanish Every employee can show the inbox in the language of their preference.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 12
- Product updates
8 Mar: Fast forward listening in recorded Voice conversations
Skip through recordings of phone calls by fast forwarding to the part you would like to here.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 7
- Product updates
8 Mar: Display change of chat conversations
Within website chat conversations, time stamps are now placed above the message in stead of below.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 8
- Product updates
8 Mar: Internal messages update
We've enhanced the internal messages feature within conversations with the following features: Ability to share internal images. Adding the @-icon, which makes mentioning easier.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 16
- Product updates
8 Mar: Updated Label functionalities
Labeling conversations helps you to create an overview within your inbox. With these new features and options for labels, this gets even more easy! Archiving labels This way it is no longer to…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 9
- Product updates
8 Feb: Dowload all attachments at once
It is now possible to download all the attachments within an e-mail message as a compressed .zip file, instead of one by one.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 8 mths ago
- 10
- Product updates

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Join the community discussion of general topics.

Product updates

About the Product updates category

4 Nov: Update to Gmail/Outlook connection

4 Nov: A playground for Flowbots

4 Nov: The name of a channel is Clickable

28 Oct: Lowered the threshold in our Website Widget

28 Oct: Pipedrive integration

28 Oct. Two new Voice settings

28 Oct: Email delivery status

28 Oct.: Flowbots are live🎉

30 Sep: New: Zapier integration

30 Sep: New API possiblities

2 Sep: Selecting multiple conversations

27 Aug: Improved Widget Automation

27 Aug: New widget

Aug 22: Merging conversations

Jul 22: New Rules update

6 Jun: Rules update

15 Jun: Rules update

28 Mar: Magento 1 integration

8 Mar: Display your inbox in your own language

8 Mar: Fast forward listening in recorded Voice conversations

8 Mar: Display change of chat conversations

8 Mar: Internal messages update

8 Mar: Updated Label functionalities

8 Feb: Dowload all attachments at once

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