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Re: Add agent name in front of channel communications @Daniela Backman Thanks for the info :D
- John Parker
- John_Parker
- 8 mths ago
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Re: Add agent name in front of channel communications @Tamara Berner is this something that you've looked into? It would be amazing for us and a lot of people, it's becoming something more and more commonplace in Whatsapp customer service.
- John Parker
- John_Parker
- 8 mths ago
- Ideas
- Reported - view
2
Add agent name in front of channel communications
Some channels, such as Whatsapp, aren't naturally many to one (many agents talk to one customer) and that might confuse customers. So we would like to be able to add agent's name followed by a colon…
- John Parker
- John_Parker
- 1 yr ago
- 3 replies
- 18
- 2
- Ideas
Re: Enable "bot messages" via the API @Tamara Berner We've developed our own internal API that helps us track our customer's conversations and send messages, messages aren't always templated so Trengo's API isn't enough for this.
- John Parker
- John_Parker
- 1 yr ago
- Ideas
- Reported - view
0
Enable "bot messages" via the API
We have certain automations that work directly with the Whatsapp For Business API in Trengo, these automations send messages to customers. Right now we add this messages to the conversation in the…
- John Parker
- John_Parker
- 1 yr ago
- 2 replies
- 14
- Ideas
Re: Create a search URL @Tamara Berner thanks Tamara
- John Parker
- John_Parker
- 1 yr ago
- Ideas
- Reported - view
2
Create a search URL
Implement something like: https://app.trengo.eu/tickets?s=John That takes you to a search results page for tickets that have the word "John"
- John Parker
- John_Parker
- 1 yr ago
- 2 replies
- 19
- 2
- Ideas
Re: Whatsapp: Receive vCard and Location attachments. @Tamara Berner Thanks. Do you know if it possible to migrate the number to your "our preferred Business Partner"?
- John Parker
- John_Parker
- 1 yr ago
- Ideas
- Reported - view
Re: Whatsapp: Receive vCard and Location attachments. @Tamara Berner Sure! It's Twilio.
- John Parker
- John_Parker
- 1 yr ago
- Ideas
- Reported - view
1
Whatsapp: Receive vCard and Location attachments.
Using the Whatsapp Business integration, if a user sends a contact (vCard) or a Location, the attachment is never received in Trengo. As a fallback maybe you could add an "Attachment not supported"…
- John Parker
- John_Parker
- 1 yr ago
- 5 replies
- 12
- 1
- Ideas

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