How to enable Javascript

Latest Posts

1
Add agent name in front of channel communications
Some channels, such as Whatsapp, aren't naturally many to one (many agents talk to one customer) and that might confuse customers. So we would like to be able to add agent's name followed by a colon…
- John Parker
- John_Parker
- 1 mth ago
- 7
- 1
- Ideas
Re: Enable "bot messages" via the API @Tamara Berner We've developed our own internal API that helps us track our customer's conversations and send messages, messages aren't always templated so Trengo's API isn't enough for this.
- John Parker
- John_Parker
- 3 mths ago
- Ideas
- Reported - view
0
Enable "bot messages" via the API
We have certain automations that work directly with the Whatsapp For Business API in Trengo, these automations send messages to customers. Right now we add this messages to the conversation in the…
- John Parker
- John_Parker
- 3 mths ago
- 2 replies
- 5
- Ideas
Re: Create a search URL @Tamara Berner thanks Tamara
- John Parker
- John_Parker
- 6 mths ago
- Ideas
- Reported - view
2
Create a search URL
Implement something like: https://app.trengo.eu/tickets?s=John That takes you to a search results page for tickets that have the word "John"
- John Parker
- John_Parker
- 6 mths ago
- 2 replies
- 10
- 2
- Ideas
Re: Whatsapp: Receive vCard and Location attachments. @Tamara Berner Thanks. Do you know if it possible to migrate the number to your "our preferred Business Partner"?
- John Parker
- John_Parker
- 6 mths ago
- Ideas
- Reported - view
Re: Whatsapp: Receive vCard and Location attachments. @Tamara Berner Sure! It's Twilio.
- John Parker
- John_Parker
- 7 mths ago
- Ideas
- Reported - view
0
Whatsapp: Receive vCard and Location attachments.
Using the Whatsapp Business integration, if a user sends a contact (vCard) or a Location, the attachment is never received in Trengo. As a fallback maybe you could add an "Attachment not supported"…
- John Parker
- John_Parker
- 8 mths ago
- 5 replies
- 7
- Ideas

Back to top

John Parker

John_Parker

8
3
0

Follow