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Re: Quicker deleting Hi Tim, thanks for sharing. If it is about news letters etc. it might be interesting to look into a common condition and use rules? Maybe something like When:…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- yesterday
- Ideas
- Reported - view
Re: Send an automated message when the chat is closed We have enabled rules on the closing action for tickets. This enables the possibility to send a message when a ticket is closed.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- yesterday
- Ideas
- Reported - view
Re: Internal messages don't allow new lines / ENTER We have updated our internal notes with new lines!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- yesterday
- Ideas
- Reported - view
Re: Online/Offline bar Instead of the sidebar to check if colleagues are available or not, we have created a specific page within Reports to check your colleague's statuses: https://app.trengo.eu/reports
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: NPS score & statistics In addition, we are also looking into building our own CSAT tool to be integrated in Trengo itself.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 6 days ago
- Ideas
- Reported - view
Re: NPS score & statistics New other feature: We have recently added the rule action "Closed ticket" which means you can auto send message based on a close ticket. We have created a label ourselves that's called "Trigger…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 6 days ago
- Ideas
- Reported - view
Re: Google Analytics Thanks for sharing! Please like and follow this topic to stay up to date about any news regarding this wish! https://talk.trengo.com/t/k97cqr/google-analytics-integration
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 6 days ago
- Ask the community
- Reported - view
Re: Implement keyboard shortcuts We have added our first keyboard shortcut: cmd/ctrl + e will open a quick navigation panel.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 6 days ago
- Ideas
- Reported - view
Re: Integration with MS Flow At the moment we have an integration with Zapier, I feel like some of these wishes can be established by using this connection!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 9 days ago
- Ideas
- Reported - view
Re: Only show firstname when mentioning From now on, when mentioning a colleague, only his/her name is shown, isntead of the numeric code.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 9 days ago
- Ideas
- Reported - view
Re: Channel Icon / name (Mobile Trengo App iOS) In the right bottom of a conversation, you see the channel name and channel icon.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Automatically forward a chat as an email. We have implemented two new rule triggers: Ticket is closed, outbound message is send. With the Trigger message is closed, you can add the action "forward to email", so this will be automated.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Preview of internal note in email notification As it is no longer possible to leave internal notes when assigning this conversation, this feature can no longer be implemented.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Message form in voice We have removed the messaging box in a voice conversation.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Google Analytics Integration @Olaf Peters We have no strict timeline just yet! As soon as I have discussed the wishes with our development team, I'll keep you posted on their expected planning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Google Analytics Integration Hi @Martijn Lijten , @Olaf , @Mark , we are actively looking in a way to implement Google Tag Manager into Trengo. I would love to hear your in put in what types of data would be interesting to…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Skip to next message when previous message is closed Thanks for sharing Stephen. I. moved the topic from Bugs to ideas, to make sure other customers can share if they wish this feature as well!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Automatically close tickets Hi Danielle, thanks for asking! There are several ways to enable this. For when a chat cannot be answered in time, you have the auto close feature in the widget: https://help.trengo.…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ask the community
- Reported - view
Re: Add Stopwatch for time tracking Thanks for sharing the idea! I really like the image you added! I will keep track of this post and keep you up to date if there's any news.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Reply tickets directly from agent email. Thanks for sharing this suggestion! I'll keep track of this post and keep you up to date if there's any news.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Whatsapp agent connect @Guillermo Samudio G. At this moment the message appears in WhatsApp, we have no influence on adding this information (bold) automatically. Something that might be interesting and we do ourselves as…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Create tickets on behalf client when agent forward it Hi Nestor, thanks for sharing. My guess is that you are referring to forwarding an email manually from outside of Trengo to inside of Trengo, is that correct? For now,…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Adding a confirmation to the flowbot/chatbot when customers add emailaddress after business hours Thanks for sharing, sounds like a great idea. At this moment, we ourselves have solved this issue by triggering two types of Rules for incoming chats: Rule inside business hours: When:…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Email subjects for Quick Replies @Tim van den Dam you had a similar topic, I removed it. Please follow this topic to don't miss out on any updates.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Send buttons/actions to flowbot from API connection between your platform and flowbot Thanks for sharing Tim! At this moment the Dynamic content is able to send information, but not yet give options / buttons, that's correct! Really like the imput though!…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view

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Tamara Berner

Tamara_Berner

Product Specialist

Utrecht

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