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Re: Add profiles to Zapier Thanks for sharing! We have recently launched Zapier as an integration so wishes like this are very valuable. We will keep you up to date if there is any news about this feature.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Add Instagram Direct Messaging to channels? Thanks for sharing your suggestion! We are definitely planning to implement this, however Instagram has not yet created an official solution for this, as soon as they offer it,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Backup Settings Thanks for sharing! We will keep track of this post and I will keep you up to date if there is any news. For now we have create an "Are you sure" - feature whenever someone wants to delete a feature…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Voicelog of Voice within statististics - translated to English - Thanks for sharing this feature. We will keep track of this post and keep you up to date if there is any news!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: No need to manually update Balance but send an invoice on the base of usage. - translated to English - Thanks for sharing. At this moment the Balance and the invoices are calculated separately, since we are depending on our Voice provider for the calling costs.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Labels as a condition in Rules - moderated to English - Thanks for sharing! Sounds like a cool add-on for the rules. I'll keep you up to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Live "listening in" with phone calls for coaching or training purposes - moderated to English- Thanks for sharing this feature! We will keep track of this post and keep you up to date if there is any news!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 5 days ago
- Ideas
- Reported - view
Re: Send and close does not work when forwarding Thanks for sharing! Are you referring to the forward message that is not being closed, or the original message that is not being closed?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 5 days ago
- Bugs
- Reported - view
Re: Ticketsystem with a list sorted by day and onwer Thanks for sharing your suggestion! Sounds like a great add-on to Trengo! For now a small workaround might me to use the "Send later" feature, so you don't actually have to send an email,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 5 days ago
- Ideas
- Reported - view
Re: Option to remove 'fwd' when forwarding a message @Robbin Thanks for sharing, I will discuss this matter with our team and keep you up to date!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 5 days ago
- Ideas
- Reported - view
Re: Option to remove 'fwd' when forwarding a message Thanks for sharing Robbin. In the screenshot I don't see the "Fwd:", but I'm happy to look into this situation.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 9 days ago
- Ideas
- Reported - view
Re: Synchronize mail outlook and Trengo visa versa @Marcel Thanks for sharing! Could you email ( team@trengo.com ) me an example of a ticketnumber so I can look into this situation?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 9 days ago
- Ideas
- Reported - view
Re: Basic quality reporting Thanks for sharing Stijn! Sounds like a great add-on for our Statistics. We'll keep track of this post and keep you up to date if there's any news! In the meantime,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 9 days ago
- Ideas
- Reported - view
Re: Synchronize mail outlook and Trengo visa versa @Marcel Knol Hi Marcel, could you try to save the channel and try again?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- Ideas
- Reported - view
Re: Notification when an email is refused by a firewall Improvement of this feature: the emails will also be reopened in the "assigned to me" folder of the sender.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- Ideas
- Reported - view
Re: Disable Voicemail It is now possible to disable Voicemail and a separate feature is to don't log missed calls.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 1
- Ideas
- Reported - view
Re: Implement keyboard shortcuts We are currently working on this feature! As soon as it is live I will give you an update!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- Ideas
- Reported - view
4 Nov: Update to Gmail/Outlook connection
As soon as an email is deleted in Gmail or Outlook, this e-mail conversation will be closed in Trengo, with an audit note stating "Cosed by [name channel] on [date].
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 5
- Product updates
4 Nov: A playground for Flowbots
It is now possible to test your Flowbot in it's playground!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 4
- Product updates
4 Nov: The name of a channel is Clickable
Within the contact info, it is now possible to click on a channel name. As an Admin, this will directly bring you to the channel's settings.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 3
- Product updates
28 Oct: Lowered the threshold in our Website Widget
Our Website widget is now "color-blind friendly". The widget can be closed by pressing the "escape"-button and fields that have not been filled in will be marked with an "!".
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 4
- Product updates
28 Oct: Pipedrive integration
It is now possible to connect Trengo with Pipedrive to show deal information from Pipedrive within Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 4
- Product updates
28 Oct. Two new Voice settings
It is possible to disable Voicemail or logging missed calls. When Voicemail is disabled the phone call will be closed right after a message.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 6
- Product updates
28 Oct: Email delivery status
If an email cannot be delivered, it gets the Delivery status failed. To make delivery status issues more clear, these conversations will also be reopened in the assigned folder of the user who sent…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 2
- Product updates
28 Oct.: Flowbots are live🎉
We've launched our Flowbot! https://help.trengo.com/nl/1009-admin-essentials/5731-flowbots
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 10 days ago
- 3
- Product updates

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Tamara Berner

Tamara_Berner

Customer Success Manager

Utrecht

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