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Re: The Ideal Combination of Chat with Helpcenter! @Jonathan At this moment we do not have a scheduled time line for this. Will keep you posted once I know more.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 12 days ago
- Ideas
- Reported - view
Re: Help Center API @Eduard We have updated our API documentation with several more specifications. At this moment the section ID or category ID have not been added to the list of all articles reference.…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Searching in closed conversations based on 2 characters @Hogeschool Windesheim Hi! At this moment we do not have this feature on our current roadmap, as there were other requests with more interest that have a higher priority.…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- 1
- Ideas
- Reported - view
Re: LinkedIn + Youtube @Sebastien Yes Thanks for mentioning it Sebastien! We are looking to see if there is an official API for this feature. As soon as there is we will definitely integrate it.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Enable "bot messages" via the API Hi John, Thank you for your message. If using the API to send automated messages is not what you are looking for I am not sure if I understand what you mean exactly.…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Add Instagram Direct Messaging to channels? Facebook has launched the API for Instagram DM's. We are currently reviewing and defining the way we are going to implement this. Will keep you posted if there's more news!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- 1
- Ideas
- Reported - view
Re: Import profiles: email (contact) and phone number (contact) @Martin Svendsen Hi Martin, if you email us to team@trengo.com we might now a developer who an help you with this!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Import profiles: email (contact) and phone number (contact) @Stephen King Awesome, thanks for sharing. I think the wish for custom fields in zapier has been announced in another topic already, correct?
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Telegram group chats supported by Trengo Hi Alena & colleagues, At this moment Telegram is a feature that is not much used our requested by our customers. Therefore at this moment researching whether group chats can be supported is not yet…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Email subjects for Quick Replies @Diewertje Eitjes and @Erik Schophuizen I noticed you created / followed a similar post. Please like and follow this one to remain up to date!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Dashboard / Cockpit to monitor SLA's /Team performance @Jessica Gajadien and @Tim van den Dam I noticed you created/liked a similar feature. Please like and follow this one and add information to it if necessary. I will keep you updated here!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- 1
- Ideas
- Reported - view
Re: Apple Business Chat Integration Thanks for sharing David! We are definitely keeping an eye out for new channels we can implement. At this moment we have no deadline for Apple Business Chat yet, but as soon as there is more news,…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Reporting: Filter on profiles/contacts including tags Hi Jessica, Thanks for sharing, in our Dashboard this is currently not possible, but in our exports you can have these filters!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Quote emails in reply's Thanks for sharing! Sounds like a cool improvement of our email feature. We keep an eye out on this post and let you know if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: SMS and conversations Hi Lennart, Thanks for sharing. I guess that you started the SMS from the SMS dashboard in the inbox. These messages are currently not linked to conversations as SMS used to be a separate feature in…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Kanban Tickets View Thanks for sharing Nestor! We are always looking for ways to improve our inbox. Keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: ClickUp Integration Hi Eduard, Thanks for sharing! We will keep track of this and let you know if there's any news worth mentioning. Have you checked whether this might already be possible with our Zapier integration?
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Context sensitive auto-replies Thanks for sharing Eduard! Sounds like a great feature! We will keep you posted if there's any news on this feature.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- 1
- Ideas
- Reported - view
Re: Show tags in "contact moments" Thanks for sharing Daniel! Keep you posted if we have any updates on this.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Being able to export/import articles in the Help Centre @Eylard Wurpel The API was already accessible, and we just released the documentation: https://developers.trengo.com/reference#list-all-help-centers .
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 mth ago
- Ideas
- Reported - view
Re: Help Center API We now have our Help Center API accessible. The documentation can be found here: https://developers.trengo.com/reference#list-all-help-centers
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Difference between the open and "pending" tickets by color. @Sara Gomes Thanks so much for your explanation! It makes a lot of sense. We will keep you up to date if there's any news worth mentioning regarding this topic.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Context sensitive help center widget @Eduard Thanks for the explanation! I do understand what you are looking for! Will keep track of this topic and keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Help Center Translation Strings Thanks a lot for sharing this idea! Definitely, something we are planning to look into in the future. We will keep track of this topic and keep you posted if there's some news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 mth ago
- Ideas
- Reported - view
Re: More variety in accessibility for Users @Tim van den Dam Thanks for your explanation! We are currently researching the possibilities to adjust user rights and I will definitely include your feedback when looking into the possibilities.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 1 mth ago
- 1
- Ideas
- Reported - view

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Tamara Berner

Tamara_Berner

Product Specialist

Utrecht

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