How to enable Javascript

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Re: Close ticket with a ticket result and then automatically label it with a Rule Thank you for posting your idea! In order to maintain the visibility and accessibility for everyone on this community I have translated your post to English.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Name contact person in auto reply Thank you for posting your idea! In order to maintain the visibility and accessibility for everyone on this community I have translated your post to English.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Use of different languages in Trengo Thank you for posting your idea! In order to maintain the visibility and accessibility for everyone on this community I have translated your post to English.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Start with a capital letter automatically after a period ( . ) Thank you for posting your idea! In order to maintain the visibility and accessibility for everyone on this community I have translated your post to English.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Only show custom fields if they are relevant for the team Hi Christa, We've recently updated our Custom Fields. It now includes the ability to attach custom fields to specific channels. This makes that only teams that have access to these channels can use…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: profile in report Hi @mor nahmani ! Thanks for sharing! I read that you would like to be able filter on profiles in the reports as well - just like you can filter on channels, users, and labels.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Widget icon transparent background Hi @Kor Hensens ! Thanks for the explanation. I read that you would like to be able to customize your widget icon a bit more. Like my colleague Daniela mentioned this does not currently fit in with…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Add on for live dashboard - live customers on website Thank you for posting your idea! We will keep track of it and inform you if there is any news or developments :)
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Hyperlink in Flowbot Hey @W B ! Thanks for the reply and great that you found a work around with one of our Product Support Specialists that works for you :) Concerning your question about starting a chatbot based on a…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Flowbot > Close ticket after n time Hey @Mark Walls ! Thanks for the suggestion! You can already try and set this up by combining your Flowbot with a Rule. If you need any guidance on how to set it up,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Flowbot > Add "new ticket" and "move to next step" Hi @Mark Walls , thanks for your question! The action 'Mark as new ticket' is seen as an ending action, meaning that it is not possible to continue the Flow after choosing this option.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Blank line when enter in e-mail Hi @Lennart Petersson and @Tim B ! I noticed that you interacted on a similar post a while ago. That post and this one will be merged so I invite you to follow this post instead.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Round robin assignment depending on availability status Hi @Baker Ayekundira ! Thank you for your feedback on the round-robin rule feature! I read that the addition to be able to filter on agent availability in the rule would be very beneficial for you.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
1
Guest orders are not visible in ecommerce platform integrations
The current ecommerce platform integrations in Trengo (Shopify, Picqer, Woocommerce, Magento) do not work with 'guest' orders that come into the platform - this is because it is not directly linked…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 2 mths ago
- 1 reply
- 19
- 1
- Ideas
Re: Immediately insight into the main overview whether the customer is online or not. Hi @Fleur van Heertum I noticed that you posted a similar post a while ago concerning the visibility of the online/offline status of a chat visitor. I would like to invite you to comment, like,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Send later function Hi @Jordi Elitzer and @Leszek Juraszczyk I noticed that you posted and responded on a similar post concerning the 'send later' option. I would like to invite you to comment, like,…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Possibility for customizing the chanels Hi @Alex van Balen ! Thank you for your feedback on this :) At this moment we do not offer the possibility yet to completely customise the left side bar.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Help Center Translation Strings Hi @Dennis Hornung ! I saw you left a similar post about this topic yesterday. Feel free to follow and like this post in order to stay updated on any developments regarding translations in the Help…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Having the choice to send the CSAT when snoozing tickets Hi @Paul Bergsma , thank you for sharing your idea about our CSAT tool! I have added the CSAT tag so you can easily find and categorise posts on this specific tool :…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Internal Phone Calls We are happy to announce that making internal (video) phone calls to your colleagues is now possible via Team Chat! :)
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- Ideas
- Reported - view
Re: Whatsapp buttons @Robin Chan Hi Robin! I saw you recently left a similar post concerning this topic! We are happy to announce that buttons for the WhatsApp Flowbot have been launched :…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- Ideas
- Reported - view
Re: whatsapp Business Hi @Emma and @mehmet ! How you can change your WhatsApp profile picture is depending on how - and with which provider - you have connected WhatsApp in Trengo.…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- Ask the community
- Reported - view
Re: Timer that indicates how much time you have left to answer @Baker Ayekundira Hi there Baker, I saw you left a similar post concerning this topic. Please feel free to add your feedback and ideas here and like/follow the post to stay updated on any…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- Ideas
- Reported - view
Re: Customers' chats/tickets rating and collecting a feedback Hi all! We launched CSAT for email yesterday! Here you can find all the documentation about it: https://help.trengo.com/en/30068-customer-feedback . Good to know:…
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- 1
- Ideas
- Reported - view
Re: Customers' chats/tickets rating and collecting a feedback @Nick van Daelen Thanks for you feedback, this is definitely something we are considering for the future.
- Charlotte Beenen
- Product Support Specialist
- charlotte_trengo
- 7 mths ago
- 1
- Ideas
- Reported - view

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Charlotte Beenen

charlotte_trengo

Product Support Specialist

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