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Re: Possibility for customizing the chanels Hi @Alex van Balen ! Thank you for your feedback on this :) At this moment we do not offer the possibility yet to completely customise the left side bar.…
- Charlotte Beenen
- charlotte_trengo
- 11 days ago
- Ideas
- Reported - view
Re: Help Center Translation Strings Hi @Dennis Hornung ! I saw you left a similar post about this topic yesterday. Feel free to follow and like this post in order to stay updated on any developments regarding translations in the Help…
- Charlotte Beenen
- charlotte_trengo
- 11 days ago
- Ideas
- Reported - view
Re: Having the choice to send the CSAT when snoozing tickets Hi @Paul Bergsma , thank you for sharing your idea about our CSAT tool! I have added the CSAT tag so you can easily find and categorise posts on this specific tool :…
- Charlotte Beenen
- charlotte_trengo
- 11 days ago
- Ideas
- Reported - view
Re: Internal Phone Calls We are happy to announce that making internal (video) phone calls to your colleagues is now possible via Team Chat! :)
- Charlotte Beenen
- charlotte_trengo
- 1 mth ago
- Ideas
- Reported - view
Re: Whatsapp buttons @Robin Chan Hi Robin! I saw you recently left a similar post concerning this topic! We are happy to announce that buttons for the WhatsApp Flowbot have been launched :…
- Charlotte Beenen
- charlotte_trengo
- 1 mth ago
- Ideas
- Reported - view
Re: whatsapp Business Hi @Emma and @mehmet ! How you can change your WhatsApp profile picture is depending on how - and with which provider - you have connected WhatsApp in Trengo.…
- Charlotte Beenen
- charlotte_trengo
- 1 mth ago
- Ask the community
- Reported - view
Re: Timer that indicates how much time you have left to answer @Baker Ayekundira Hi there Baker, I saw you left a similar post concerning this topic. Please feel free to add your feedback and ideas here and like/follow the post to stay updated on any…
- Charlotte Beenen
- charlotte_trengo
- 1 mth ago
- Ideas
- Reported - view
Re: Customers' chats/tickets rating and collecting a feedback Hi all! We launched CSAT for email yesterday! Here you can find all the documentation about it: https://help.trengo.com/en/30068-customer-feedback . Good to know:…
- Charlotte Beenen
- charlotte_trengo
- 2 mths ago
- 1
- Ideas
- Reported - view
Re: Customers' chats/tickets rating and collecting a feedback @Nick van Daelen Thanks for you feedback, this is definitely something we are considering for the future.
- Charlotte Beenen
- charlotte_trengo
- 2 mths ago
- 1
- Ideas
- Reported - view
Re: Inserting quick reply where the cursor is @Rodney Wijdenbosch We are currently researching on improving our Quick replies entirely and this will definitely be part of that project!
- Charlotte Beenen
- charlotte_trengo
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: The Ideal Combination of Chat with Helpcenter! @Jonathan At this moment we do not have a scheduled time line for this. Will keep you posted once I know more.
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Help Center API @Eduard We have updated our API documentation with several more specifications. At this moment the section ID or category ID have not been added to the list of all articles reference.…
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Searching in closed conversations based on 2 characters @Hogeschool Windesheim Hi! At this moment we do not have this feature on our current roadmap, as there were other requests with more interest that have a higher priority.…
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: LinkedIn + Youtube @Sebastien Yes Thanks for mentioning it Sebastien! We are looking to see if there is an official API for this feature. As soon as there is we will definitely integrate it.
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Enable "bot messages" via the API Hi John, Thank you for your message. If using the API to send automated messages is not what you are looking for I am not sure if I understand what you mean exactly.…
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Add Instagram Direct Messaging to channels? Facebook has launched the API for Instagram DM's. We are currently reviewing and defining the way we are going to implement this. Will keep you posted if there's more news!
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Import profiles: email (contact) and phone number (contact) @Martin Svendsen Hi Martin, if you email us to team@trengo.com we might now a developer who an help you with this!
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Import profiles: email (contact) and phone number (contact) @Stephen King Awesome, thanks for sharing. I think the wish for custom fields in zapier has been announced in another topic already, correct?
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Telegram group chats supported by Trengo Hi Alena & colleagues, At this moment Telegram is a feature that is not much used our requested by our customers. Therefore at this moment researching whether group chats can be supported is not yet…
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Email subjects for Quick Replies @Diewertje Eitjes and @Erik Schophuizen I noticed you created / followed a similar post. Please like and follow this one to remain up to date!
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Dashboard / Cockpit to monitor SLA's /Team performance @Jessica Gajadien and @Tim van den Dam I noticed you created/liked a similar feature. Please like and follow this one and add information to it if necessary. I will keep you updated here!
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Apple Business Chat Integration Thanks for sharing David! We are definitely keeping an eye out for new channels we can implement. At this moment we have no deadline for Apple Business Chat yet, but as soon as there is more news,…
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Reporting: Filter on profiles/contacts including tags Hi Jessica, Thanks for sharing, in our Dashboard this is currently not possible, but in our exports you can have these filters!
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Quote emails in reply's Thanks for sharing! Sounds like a cool improvement of our email feature. We keep an eye out on this post and let you know if there's any news worth mentioning.
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: SMS and conversations Hi Lennart, Thanks for sharing. I guess that you started the SMS from the SMS dashboard in the inbox. These messages are currently not linked to conversations as SMS used to be a separate feature in…
- Charlotte Beenen
- charlotte_trengo
- 5 mths ago
- Ideas
- Reported - view

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