How to enable Javascript

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Re: Show subject when merging conversations Subjects of conversations are shown now when merging a conversation.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 6 days ago
- 1
- Ideas
- Reported - view
Re: Picking up the phone without having to close the e-mail @Anouk Buikema Yes, very clear and thanks for sharing! I will keep track of this post and keep you up to date as soon as there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 6 days ago
- Ideas
- Reported - view
Re: Custom Widget Homescreen / Apps Thanks for sharing Sander! I'll keep track of this topic and the interest in this feature and keep you up to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Starting new conversation from existing conversation Thanks for sharing Christ! We will look into a feature in which you can manually unmerge conversations. I think that would also help you in your request.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Pointer focus in user selection input Thanks for sharing Mike! Looks like a great update! I'll keep track of this post and keep you up to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Profile groups Thanks for sharing this suggestion! I'll keep track of this topic and its likes and keep you up to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Picking up the phone without having to close the e-mail Thanks for sharing Anouk! Are you referring to an email you are answering, or a completely new email, created with the pen-icon above the conversation overview?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Turn off attachments and gif It is now possible to enable and disable different features of the Website chat / widget with it's Javascript API. See: https://developers.trengo.com/docs/widget-appearance
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Possibility to have two senders (in the same ticket). Would be a great feature for forwarding. Thanks for sharing this feature Lisa! We are planning some great updates for email in the near future. I cannot really say if this will be part of it, but I will keep track of this topic and it's…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Always show the message "Ask your question". Thanks for sharing this feature! I'll keep track of this idea and keep you up to date as soon as there is any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Sending tickets to a contactgroup At this moment the contact group feature is used for Bulk SMS and it can be used as a condition for Rules. Using contact groups for Bulk email, however, sounds like a great feature.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: WhatsApp - auto merge with previous ticket I will close this topic, as it is merged here: https://talk.trengo.com/t/x140t0/show-facebook-private-messages-with-same-person-as-a-conversation
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Show Facebook private messages with same person as a conversation @Eric van Wenkop As this feature of reopening conversations in stead of creating new ones works similar on all messaging channel, I will be merging your request for the same feature for the WhatsApp…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Chat ending We are currently researching this feature and it't implementation possibilities. I'll keep you up to date as soon as I know more.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Blank line when enter in e-mail Thanks for sharing, Niels! For now we use Microsoft Word's logic that "Enter" is a new paragraph and "Shift + enter" is a new line. But I'll be monitoring this wish and keep you up to date if…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Allow user comments and following on help articles Thanks for sharing this feature, Mark! I'll be monitoring this post and keep you up to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Better flowbot stats Thanks for sharing and thank you for the compliment about the Flowbot! We are currently researching the feature of researching the Flowbot's statistics,…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Contextual help articles that relate to page currently on That sound like a great feature! How would you like this to be done? Based upon word / context recognition or would you like to be able to select the relevant articles on a certain URL yourself?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Allow users to access the same chat across devices Thanks for sharing this feature. As for now we have chosen to only give the possibility to be online at one place at the same time, but I will definitely keep track of this wish and keep you up to…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Know if chat message has been read Thanks for sharing, Mark! Sounds like a useful feature. We are looking into some new features for the Website chat, such as making it more clear when an offline chat is sent as an email and the…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Show Facebook private messages with same person as a conversation The feature of reopening Facebook and other messaging conversations instead of creating new conversations. If there's any news upon this feature or it's planning, I'll keep you up to date.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Pick up ordernumber from e-mail We are looking into the possibilities of this feature and combining it with the custom fields.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Retain setting of sortfunction: Newest first / Oldest first Thanks for sharing! The chosen setting is currently being retained.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Turn off attachments and gif @Floortje van Enckevort I noticed you did a similar request. Feel free to like and follow this topic, as I'll keep you up to date here!
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Office hours email , push notifications We are working on creating private inboxes and improving personal profiles. This will be added into these features. I'll keep you up to date if there is more specific news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view

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Tamara Berner

Tamara_Berner

Customer Success Manager

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