How to enable Javascript

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Re: Send later function @Eduard Can you email us a screenshot at were you see this?
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Google Analytics Integration The new integration with Google Analytics for the widget is live. If you navigate to Settings > Website widget > click on the widget you want to edit, under the general settings you now see "Send…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 2 wk ago
- Ideas
- Reported - view
Re: Password protected help center in widget Thanks for sharing Eduard! Will keep you posted if there's an update on this!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Quick reply-menu Thanks for sharing this wish! I made a slight update by renaming templates to quick replies, because I believe that's what you are actually referring to, so this increases visibility for your need.…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Being able to send Voice notes through Trengo Thanks for sharing this wish! At this moment it is possible to receive Voice notes, but not yet to respond with them. We will keep track of this topic and keep you posted if there's any news worth…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Counter Twitter and Facebook during typing message Thanks for sharing! We will keep track of this post and keep you up to date if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Automatically close tickets @Danny Verploegen At this moment rules are not yet possible on voice tickets! But it is a good wish! I will keep you posted if we are going to implement this!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ask the community
- Reported - view
Re: Show more than 4 quick replies Thanks for sharing! We will keep track of this post and keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Move browser-focus to website-widget on TAB+ENTER Thanks for sharing this wish! I see how this would add on to the usability! Will keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Preferred language for all channels Sounds great! We already have the feature in a profile in which you can choose in which language you would like to Display the inbox. It would be nice if this selection also gives you the right…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Multiple language Quick Replies Thanks for sharing this wish! We will keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Quick reply per team Thanks for sharing! I will keep you posted on this!
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Search on custom fields Thanks for sharing this idea Steven! I will let you know if we have any news on this worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Possibility to increase and decrease the vertical bars on the side Thanks for sharing this wish! I will keep track of this and keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Create More Filters Options Thanks for sharing! For these options, we have enabled a "Views" feature in the left sidebar menu. More info in this can be found here: https://help.trengo.com/en/articles/69762-views .…
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Open a ticket in a new TAB Thanks for sharing. At this moment we don't have the ability to work in multiple tabs in the inbox. (You can have teamchat and settings in a separate tab), due to misuse in the past.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Difference between the open and "pending" tickets by color. Thanks for sharing this! We are currently looking into a way to improve our inbox and are considering adding an extra status called "pending". Would this also be a suitable option for you?
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Search when merging tickets Thanks for sharing this suggestion! I'll keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Move articles to new help center Thanks for sharing! At this moment we are working on making the Help Center API accessible. This will also help you in moving the articles between Help Centers using the API.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Log of when users are logging in and out Thanks for sharing this suggestion! We will keep track of this wish and keep you posted if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Real time dashboard We are currently working on an improvement of our reporting features, including mutliple dashboards for these numbes. You can already check the agent availability here: https://app.trengo.eu/reports
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Volume adjustable on voice Thanks for sharing this Christ! We will keep track of this topic and keep you posted if there's any news.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Hide close icon in the header option Thanks for sharing this Helio! We will keep track of this post and keep you updated if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Copying links Thanks for sharing this wish! We will keep track of this topic and keep you up to date if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Create a search URL Thanks for sharing this wish! Sounds like a great way to filter tickets indeed! I'll keep track of this wish and keep you up to date if there's any news worth mentioning.
- Tamara Berner
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view

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Tamara Berner

Tamara_Berner

Product Specialist

Utrecht

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