How to enable Javascript

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10 March: Screensharing in Live chat (BETA)
Due to a connection with Surfly, it is now possible to enable screensharing with a customer who contacts your organisation using Live Chat. This feature can be enabled in the Website Widget…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 11
- Product updates
Re: The chatbot message that asks a visitor for their e-mailadres is count as an anwer At this moment auto replies & chatbot & Flowbot replies are no longer seen as "answers" in Trengo.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Being able to receive Trengo-phonecalls on a fixed phone It is now possible to link Voys SIP with Trengo: https://talk.trengo.com/t/x2hhjgp/28-feb-voys-sip
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
28 Feb: Voys SIP
It is now possible to connect your Voys SIP devices to Trengo te register calls in Trengo. If the organization is called on a SIP device, the attached team will receive a notification in their…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 17
- Product updates
18 Feb: Chatbot fallback for the Flowbot
It is now possible to combine the chatbot and the Flowbot. If a customer asks a question which is not covered in the Flowbot, but is in the Chatbot, the chatbot can answer this question.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 6
- Product updates
Re: Missing message-count in Weergaven-section @Bart I noticed you had a similar request. Could you please like & follow this topic, so we have a batter insight in the desire for this feature?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: whatsapp Business Thanks for sharing Amani! In our experience your account will be live within one day. Depending on the moment you delete your account it is even possible to be back online within an hour.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ask the community
- Reported - view
Re: Add ticket from my account page Thanks for sharing! At this moment we do not have such an integration, but we do offer a "custom channel" in Trengo in which you can use our API to create tickets for channels we do not yet offer.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Show Facebook private messages with same person as a conversation Thanks for sharing, we are currently researching this request and the possibility to make this feature optional, so you can choose whether you want it all in one thread or in separate conversations.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Only show firstname when mentioning Thanks for sharing this suggestion! At this moment the code behind the name creates for a unique user in our system, making sure the right person for the right organisation and team can be attached.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Attachment name @Niels Thanks for sharing, I have just tested it and it seems to work, can you tell me if you still experience this?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: The ability to download images based on assigned labels. Thanks for sharing Nick! Can you please elaborate on this? Would you like to automatically download an attacment / image as soon as a certain label is attached to a conversation for example?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Missing message-count in Weergaven-section @Alvin Buquid At this moment there is no definite update upon this feature. I noticed you liked this post, so as soon as there is an update, I will keep you informed.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Follow up e-mails after X hours, days or certain status @Dodi Atta Alla Thanks for the clarification! So the main update would be a way to filter language in order to better apply the correct rules & send the right message in the right language?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Manually add contact Thanks for sharing Sander! We are looking for a way to add new contacts or manually create contacts without the need to start a conversatoin.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Changing Views Order Thanks for sharing this feature Alvin, just to be sure, this will be a sort order for views. I will keep track of the interest in this feature and let you know if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Thumbnails Thanks for sharing this interesting update Niels! I will keep track of the interest in this request and will keep you p to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Webchat Widget Online/Offline agents Thanks for sharing this suggestion! We have added the showing of available agents recently as a feature to give our website chat a more personal feeling.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: NPS score & statistics Thanks for sharing this suggestion, at this moment we do not have an in internal feedback feature, but it is possible to add a link to your signature for example.…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Possibilities to adjust the size of the widget for the mobile display. Thanks for sharing this suggestion! I will keep track of this post and it's likes and make sure to keep you up to date if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Force adding tags to ticket after closing @Bart Thanks for sharing this suggestion Bart! Could you please make it a separate topic, so people can start liking and following this specific request?
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Accept Image as user input for the Flowbot Thanks for sharing this request, Rob! I will keep track of this topic and make sure to keep you updated if there's any news.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Implement keyboard shortcuts @Mark Just Could you please like and follow this topic, as it is similar to a request you posted. I will update you in this topic.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- 1
- Ideas
- Reported - view
Re: Unassign button What would be possible is to use the "assign to team" feature, to reassign the message back to the team. This will place it in the "new" folder for that team.
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: Create "or" conditions in the custom views (combine multiple labels in one view) @Alvin Buquid I think this situation can be arranged by making use of teams instead of views. If you create the team Customer Succes for example, that can see all te messages on the relevant…
- Tamara BernerModerator
- Customer Success Manager
- Tamara_Berner
- 1 mth ago
- Ideas
- Reported - view

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