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Re: Closing a ticket, cannot find it in statistics Hi Lars, Thank you for you question. At this moment our statistics register conversations on their registration date, so if you are looking for this conversation,…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ask the community
- Reported - view
Re: Texts in Help center are 'cut/shotertened' Thanks for sharing this suggestion Miran. I understand why this would be interesting for you. I will keep track of this post and will let you know if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Make it possible to leave message away in website widget Thanks for sharing Bas! We will monitor the interest in this post and I will keep you up to date if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: See all Unanswered Tickets and Latest Unswered Tickets by Customer Thanks for sharing this suggestion Mehmet. I will keep track of this post and will inform you if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Whatsapp buttons Thanks for sharing Bram! At this moment this feature is not yet (widely) released for the official Whatsapp Business solution. As soon as it is, we will look into it's possibilities.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Bulk deleting - not working Thanks for sharing, Tim! I have tested this issue and experience the same, so I have forwarded this to our developers and will inform you when it's solved.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Bugs
- Reported - view
Re: Recent (send) e-mail stays in ticket Thanks for sharing this! We are aware of this situation and are currently working on a solution.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Bugs
- Reported - view
Re: Widget invisible in Chrome browser with MacOS Catalina 10.15.5 Thanks for sharing Liselotte! On which website is the widget placed? And is this only with your widget, or with any widget (are you able to see the widget on www.trengo.com , for example?)
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Bugs
- Reported - view
Coming soon: a brand new inbox!
BIG NEWS! Our new inbox is going live on Tuesday the 18th of August 2020. We are on an ongoing mission to help teams work together and reply faster. In the last couple of months,…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- 4
- Product updates
Re: The call action in the inbox We are launching a complete new interface in the inbox soon, in which we will get rid of the menu at the top of the screen. It will go live on the 18th of August,…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: NPS score & statistics Thanks for sharing Liselotte! Great solution!
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Make contact moments more friendly to browse Hi Tim, For different types of channels we have different options for contact history. For email it is already possible to have one thread of messages, based on the email subject for example: https:…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Make flowbot sticky Thanks for sharing Bram, I see what you are trying to achieve and I agree with you that this can be a great solution. I will keep track of this post and keep you up to date if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Bookmark standard statistics through hashcode in URL Thanks for sharing Loris, I get your point, this helps you to quickly navigate to your ideal settings. I will keep track of this wish and will keep you up to date if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Notification without message contents Thanks for sharing this suggestion! I get your point. I will keep track of this post and inform you if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Check how often quick replies are used Thanks for sharing this suggestion! Sounds like a great improvement to help keeping track and improving your Quick replies. I will keep track of this post,…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Offer option to change default setting to "Send & Close" instead of "Send" Sounds like a great idea, Liselotte! I will keep track of you post and let you know if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: automatically open next ticket after closing one Thanks for sharing Ghislaine, I will keep you up to date if there's any news about this post.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Dashboard / Cockpit to monitor SLA's /Team performance Thanks for sharing Liselotte. We are planning to improve our statistics in the near future, so input for improvements is definitely welcome.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Multi login - Trengo app and browser Hi Kevin, Thanks for sharing this suggestion! At this moment this idea is not yet planned, but it sounds like a great idea. I do believe we have more customers that could use this feature.…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Greeting without a sound Thanks for sharing this idea Saskia! I will monitor this post and keep you up to date if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Pressing the V to close a ticket should also close the chat in Messenger Thanks for sharing this idea Tim! I will keep track of this post and keep you up to date if there's any news.
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 2 days ago
- Ideas
- Reported - view
Re: Add Instagram Direct Messaging to channels? @Robin Verbelen Not yet, our expectancy is that Facebook is building a platform to combine the messaging channels they offer, including Instagram DM's and when they have this,…
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view
Re: E-Mail reply construct, ''in-reply-to' header" not used by Trengo Thanks for sharing Ivar, I will inform our developers and keep you up to date via email!
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Bugs
- Reported - view
Re: Contact forms in Help center Thanks for sharing this idea! I will keep track of this post and will keep you up to date if there's any news!
- Tamara BernerModerator
- Product Specialist
- Tamara_Berner
- 3 wk ago
- Ideas
- Reported - view

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