How to enable Javascript

Latest Posts

1
See how answer when working with mismatches
It would be great to see whole answer when searching for answers in Chatbot mismatch section
- Mark Walls
- Mark_Walls
- 7 mths ago
- 1 reply
- 6
- 1
- Ideas
0
Merge chatbot questions/answers
It would be great to have the ability to merge chatbot questions/answers.
- Mark Walls
- Mark_Walls
- 7 mths ago
- 1 reply
- 8
- Ideas
7
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 9 mths ago
- 4 replies
- 49
- 7
- Ideas
- Planned
- Planned
1
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 9 mths ago
- 2 replies
- 11
- 1
- Ideas
Re: Easily add help articles to a chat or email @Tamara Berner can't wait for this! :-)
- Mark Walls
- Mark_Walls
- 9 mths ago
- Ideas
- Reported - view
Re: Contextual help articles that relate to page currently on @Tamara Berner I think relating an article to a specific URL(s) would be the simplest and most accurate method.
- Mark Walls
- Mark_Walls
- 9 mths ago
- Ideas
- Reported - view
3
Automatically close incomplete Flowbots
We have a lot of flowbot chats started and users leave half-way through. We have to manually close each one. It would be great if you could have an option for flowbots to close after X mins if the…
- Mark Walls
- Mark_Walls
- 9 mths ago
- 2 replies
- 13
- 3
- Ideas
- Completed
- Completed
1
Better flowbot stats
We love the flowbot! But we can't see how often it is successfully being used. Success for us is when the flowbot provides the information a user needs without the need for an agent to get involved.…
- Mark Walls
- Mark_Walls
- 10 mths ago
- 1 reply
- 9
- 1
- Ideas
- In review
- In review
2
Contextual help articles that relate to page currently on
It would be very helpful if articles that relate to a specific url(s) appeared when opening the help centre in widget on that url(s). Quickly highlighting relevant articles to the page you're on…
- Mark Walls
- Mark_Walls
- 10 mths ago
- 2 replies
- 8
- 2
- Ideas
1
Allow users to access the same chat across devices
Our users are typically moving between devices, ie. Start on desktop and then head out on their mobile. It would make a lot of sense if a user could access their support conversation across devices.…
- Mark Walls
- Mark_Walls
- 10 mths ago
- 1 reply
- 8
- 1
- Ideas
5
Know if chat message has been read
Seeing if the user has viewed a message you've sent helps know how and when best to respond/Close a ticket
- Mark Walls
- Mark_Walls
- 10 mths ago
- 3 replies
- 25
- 5
- Ideas
- Not planned
- Not planned
2
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 10 mths ago
- 2 replies
- 12
- 2
- Ideas
- In review
- In review
Re: View original message There are occasions where we forward an email into Trengo so the support team can respond. This is difficult at the moment because the original message isn't shown which will contain the question…
- Mark Walls
- Mark_Walls
- 10 mths ago
- Ideas
- Reported - view

Back to top

Mark Walls

Mark_Walls

13
28
0

Follow