How to enable Javascript

Latest Posts

1
Responsive Videos in Help Centre
It would be great to have responsive YouTube videos in Help Centre articles. Without this they tend to display at the wrong size when a client is accessing the article via the Help Centre widget…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 2 replies
- 10
- 1
- Ideas
1
Open help center articles in new browser tab
Our clients have fed back to us that they sometimes want to expand the help centre widget by opening an article into its own browser tab or window. This is because longer articles are easier to read…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 6 replies
- 12
- 1
- Ideas
1
See how answer when working with mismatches
It would be great to see whole answer when searching for answers in Chatbot mismatch section
- Mark Walls
- Mark_Walls
- 1 yr ago
- 1 reply
- 9
- 1
- Ideas
0
Merge chatbot questions/answers
It would be great to have the ability to merge chatbot questions/answers.
- Mark Walls
- Mark_Walls
- 1 yr ago
- 1 reply
- 13
- Ideas
9
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 4 replies
- 88
- 9
- Ideas
- Planned
- Planned
1
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 2 replies
- 13
- 1
- Ideas
Re: Easily add help articles to a chat or email @Tamara Berner can't wait for this! :-)
- Mark Walls
- Mark_Walls
- 1 yr ago
- Ideas
- Reported - view
2
Allow users to access the same chat across devices
Our users are typically moving between devices, ie. Start on desktop and then head out on their mobile. It would make a lot of sense if a user could access their support conversation across devices.…
- Mark Walls
- Mark_Walls
- 4 mths ago
- 2 replies
- 19
- 2
- Ideas
5
Know if chat message has been read
Seeing if the user has viewed a message you've sent helps know how and when best to respond/Close a ticket
- Mark Walls
- Mark_Walls
- 1 yr ago
- 3 replies
- 35
- 5
- Ideas
- Not planned
- Not planned
8
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 2 replies
- 20
- 8
- Ideas
- In review
- In review

Back to top

Mark Walls

Mark_Walls

10
39
0

Follow