How to enable Javascript

Latest Posts

1
Flowbot > Close ticket after n time
It would be great if there was a new ACTION that allowed you to perform an action after a set amount of time, eg. "close ticket after 5mins". We find a lot of people get stuck in our flowbots and…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 1 reply
- 5
- 1
- Ideas
- Answered
- Answered
0
Flowbot > Add "new ticket" and "move to next step"
Would be good to be allowed to have the following two actions on a flowbot: Mark as new ticket AND Go to step I don't fully understand why this has been limited?…
- Mark Walls
- Mark_Walls
- 5 mths ago
- 1 reply
- 2
- Ideas
- Answered
- Answered
1
Widget greetings activate based on URL as user browses between different URLs
Would be great if widget greetings would activate when the URL changes. It is possible to set up different greetings based on URL. But these only work if the user goes directly to that URL or…
- Mark Walls
- Mark_Walls
- 7 mths ago
- 2
- 1
- Ideas
2
Edit/Delete Chat Messages
It would be great to be able to edit and delete a chat message inside a website widget. Sometimes we type something wrong or send something too early.
- Mark Walls
- Mark_Walls
- 2 mths ago
- 2 replies
- 10
- 2
- Ideas
Re: Open help center articles in new browser tab @Tamara Berner we're still struggling to get users to see this link. A lot of users miss it. I've resorted to trying to highlight it better with the text but looks a bit rubbish.…
- Mark Walls
- Mark_Walls
- 11 mths ago
- Ideas
- Reported - view
1
Responsive Videos in Help Centre
It would be great to have responsive YouTube videos in Help Centre articles. Without this they tend to display at the wrong size when a client is accessing the article via the Help Centre widget…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 2 replies
- 13
- 1
- Ideas
4
Open help center articles in new browser tab
Our clients have fed back to us that they sometimes want to expand the help centre widget by opening an article into its own browser tab or window. This is because longer articles are easier to read…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 7 replies
- 23
- 4
- Ideas
1
See how answer when working with mismatches
It would be great to see whole answer when searching for answers in Chatbot mismatch section
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 1 reply
- 11
- 1
- Ideas
0
Merge chatbot questions/answers
It would be great to have the ability to merge chatbot questions/answers.
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 1 reply
- 15
- Ideas
12
Quick replies that can be used across ALL TYPES
Our queries come in from different channels (ie. email and live chat) but the quick replies we want to use are always the same. So we have to create multiple quick replies with the same response so…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 8 replies
- 138
- 12
- Ideas
- Completed
- Completed
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 4 mths ago
- 6 replies
- 49
- 5
- Ideas
Re: Easily add help articles to a chat or email @Tamara Berner can't wait for this! :-)
- Mark Walls
- Mark_Walls
- 2 yrs ago
- Ideas
- Reported - view
2
Allow users to access the same chat across devices
Our users are typically moving between devices, ie. Start on desktop and then head out on their mobile. It would make a lot of sense if a user could access their support conversation across devices.…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 2 replies
- 21
- 2
- Ideas
9
Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.…
- Mark Walls
- Mark_Walls
- 2 yrs ago
- 2 replies
- 36
- 9
- Ideas
- In review
- In review

Back to top

Mark Walls

Mark_Walls

14
54
0

Follow