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Quick Reply - Tags For Custom Field
Hi Trengo Team, I would like to suggest to add function that is able to retrieve custom field value during quick reply. For example, I have a custom ticket field 'Delivery Time' and custom contact…
- Tony Ngan
- Tony_Ngan
- 13 days ago
- 10
- 2
- Ideas
1
Quick Reply - Tags For Ticket ID
Hi Trengo Team, I would like to suggest to add tag [ticket_number] in quick reply to reflect ticket id. So that agent can use quick reply to retrieve ticket id as a reference for a customer.…
- Tony Ngan
- Tony_Ngan
- 13 days ago
- 4
- 1
- Ideas

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Tony Ngan

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