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New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the rightβ¦
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 mths ago
1
reply
7
2
Ideas
Re: Agents / supervisors / contentmanager should be able to edit quickreplyβs
We also would like a feature to set some specific agents who can edit quick-replies, maybe with a new role defined.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 mths ago
Ideas
Reported - view
Re: Optional alias name for agents
@Amrish Hi Amrish, I think you can add a custom field for users called alias. And then fill those fields on the agent settings. You can implement that custom field into the signature :-)
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 mths ago
1
Ideas
Reported - view
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 mths ago
1
reply
14
Ideas
Re: Select which team members are shown within the Widget
Would also like this feature! Maybe also add an option to hide non-online members?
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 mths ago
Ideas
Reported - view
Re: Create new ticket based on sender e-mail address or subject
Hi @Daniela & @Support User , We indeed found a solution for this. We managed to change the email address where those specific mails are being sent to.β¦
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
4 mths ago
1
Ask the community
Reported - view
Re: Variables in quickreplies
@Tamara Berner we would like to use [ticket_number] in quick replies as an example.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ideas
Reported - view
2
Force 2FA for all users
Would be great to have an option to force all users to setup 2FA.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
1
reply
6
2
Ideas
4
Notification settings for team chat
With the introduction of the new team chat functionality, it would be awesome if the notification settings for team chat will get more flexible. Pop-up when new direct message:β¦
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
2
replies
33
4
Ideas
1
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for exampleβ¦
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
3
replies
41
1
Ask the community
Re: Sort tickets on create date if not answered
We would like to see this changed also! Sort tickets on create date instead of latest message
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ask the community
Reported - view
Re: Inserting quick reply where the cursor is
+1
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ideas
Reported - view
1
Search quick replies in admin
We're using a lot of quick replies and it would be easier to manage them if there would be a search bar on top of the screen to search trough all your current quick replies.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
2
replies
22
1
Ideas
Re: E-mail answer to offline chatter
@Aga Wenska We are using it for mail, but it doesn't work for website chat when the customer is offline Same as point 1. Works for mail but not for website chat.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ideas
Reported - view
1
Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 heβ¦
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
1
reply
29
1
Ask the community
Re: Drafts in outgoing mails
Maybe the option to 'send later' works for you? https://help.trengo.com/en/articles/5062-how-to-send-an-email-directly-or-later
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ideas
Reported - view
Re: Avoid sending the 'auto reply' to certain contacts
Maybe this can help you out? https://talk.trengo.com/t/q5v403/possibility-to-exclude-people-from-auto-reply-confirmation-email-in-email-channel
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ideas
Reported - view
0
E-mail answer to offline chatter
It would be nice if we: Could change the sender e-mail address to something which is related to our company name (now it is chat-cIe95G4NcqQFSA5ZJmNo6hp7Zc38foxxPSjTt3uqVkNR9PaIgH@trengomail.β¦
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
3
replies
37
Ideas
Re: Hotkey menus
Can you also add the Command+W shortcut for Osx to minimize the Trengo Application for Mac?
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
2
Ideas
Reported - view
Re: Email subjects for Quick Replies
This feature would really help us! π
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
1 yr ago
Ideas
Reported - view
1
Integrate Callvoip in Trengo
As Trengo did recently integrate Voys, it would be great if Trengo can also support CallVoip/Simmpl voip provider.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 yrs ago
1
reply
25
1
Ideas
Re: Send email notification to colleague when he/she is mentioned while being offline.
Would be a great feature so make it optional for users to receive email notification when they get mentioned. Not only when they are offline.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
2 yrs ago
3
Ideas
Reported - view
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
Eric van Wenkop
Owner at Kabeldirect.nl π
Eric_van_Wenkop
3 yrs ago
4
replies
104
4
Ideas
Eric van Wenkop
Eric_van_Wenkop
Owner at Kabeldirect.nl π
23
34
0
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