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Re: Categorize Quick Replies for Admins by using labels It would also be great to have a search function in the quick replies settings to quickly find the right quick reply to edit.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- Ideas
- Reported - view
2
New rule action: Change sender
Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 1 reply
- 8
- 2
- Ideas
Re: Agents / supervisors / contentmanager should be able to edit quickreply’s We also would like a feature to set some specific agents who can edit quick-replies, maybe with a new role defined.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- Ideas
- Reported - view
Re: Optional alias name for agents @Amrish Hi Amrish, I think you can add a custom field for users called alias. And then fill those fields on the agent settings. You can implement that custom field into the signature :-)
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 1
- Ideas
- Reported - view
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 1 reply
- 15
- Ideas
Re: Select which team members are shown within the Widget Would also like this feature! Maybe also add an option to hide non-online members?
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 7 mths ago
- Ideas
- Reported - view
Re: Create new ticket based on sender e-mail address or subject Hi @Daniela & @Support User , We indeed found a solution for this. We managed to change the email address where those specific mails are being sent to.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 8 mths ago
- 1
- Ask the community
- Reported - view
Re: Variables in quickreplies @Tamara Berner we would like to use [ticket_number] in quick replies as an example.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 1
- Ideas
- Reported - view
2
Force 2FA for all users
Would be great to have an option to force all users to setup 2FA.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 1 reply
- 6
- 2
- Ideas
5
Notification settings for team chat
With the introduction of the new team chat functionality, it would be awesome if the notification settings for team chat will get more flexible. Pop-up when new direct message:…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 5 replies
- 41
- 5
- Ideas
1
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 3 replies
- 50
- 1
- Ask the community
Re: Sort tickets on create date if not answered We would like to see this changed also! Sort tickets on create date instead of latest message
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- Ask the community
- Reported - view
Re: Inserting quick reply where the cursor is +1
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- Ideas
- Reported - view
1
Search quick replies in admin
We're using a lot of quick replies and it would be easier to manage them if there would be a search bar on top of the screen to search trough all your current quick replies.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 2 replies
- 22
- 1
- Ideas
Re: E-mail answer to offline chatter @Aga Wenska We are using it for mail, but it doesn't work for website chat when the customer is offline Same as point 1. Works for mail but not for website chat.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- Ideas
- Reported - view
1
Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 he…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 1 reply
- 29
- 1
- Ask the community
Re: Drafts in outgoing mails Maybe the option to 'send later' works for you? https://help.trengo.com/en/articles/5062-how-to-send-an-email-directly-or-later
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- Ideas
- Reported - view
Re: Avoid sending the 'auto reply' to certain contacts Maybe this can help you out? https://talk.trengo.com/t/q5v403/possibility-to-exclude-people-from-auto-reply-confirmation-email-in-email-channel
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- Ideas
- Reported - view
0
E-mail answer to offline chatter
It would be nice if we: Could change the sender e-mail address to something which is related to our company name (now it is chat-cIe95G4NcqQFSA5ZJmNo6hp7Zc38foxxPSjTt3uqVkNR9PaIgH@trengomail.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 3 replies
- 39
- Ideas
Re: Hotkey menus Can you also add the Command+W shortcut for Osx to minimize the Trengo Application for Mac?
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 2
- Ideas
- Reported - view
Re: Email subjects for Quick Replies This feature would really help us! 🙂
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- Ideas
- Reported - view
1
Integrate Callvoip in Trengo
As Trengo did recently integrate Voys, it would be great if Trengo can also support CallVoip/Simmpl voip provider.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 1 reply
- 28
- 1
- Ideas
Re: Send email notification to colleague when he/she is mentioned while being offline. Would be a great feature so make it optional for users to receive email notification when they get mentioned. Not only when they are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 3
- Ideas
- Reported - view
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 yrs ago
- 4 replies
- 114
- 4
- Ideas

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Eric van Wenkop

Eric_van_Wenkop

Owner at Kabeldirect.nl 🔌

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