How to enable Javascript

Latest Posts

Re: E-mail answer to offline chatter @Aga Wenska We are using it for mail, but it doesn't work for website chat when the customer is offline Same as point 1. Works for mail but not for website chat.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 mths ago
- Ideas
- Reported - view
0
Sort tickets on create date if not answered
Since we do have a good amount of tickets; our customer service department handles them from old to new. If for example a customer sends a message via FB Messenger at 5-8-2020 and om 7-8-2020 he…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 mths ago
- 7
- Ask the community
Re: Drafts in outgoing mails Maybe the option to 'send later' works for you? https://help.trengo.com/en/articles/5062-how-to-send-an-email-directly-or-later
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- Ideas
- Reported - view
Re: Avoid sending the 'auto reply' to certain contacts Maybe this can help you out? https://talk.trengo.com/t/q5v403/possibility-to-exclude-people-from-auto-reply-confirmation-email-in-email-channel
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- Ideas
- Reported - view
0
E-mail answer to offline chatter
It would be nice if we: Could change the sender e-mail address to something which is related to our company name (now it is chat-cIe95G4NcqQFSA5ZJmNo6hp7Zc38foxxPSjTt3uqVkNR9PaIgH@trengomail.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- 3 replies
- 20
- Ideas
Re: Possibility to auto-close unanswered chats @Tamara Berner Works for most situaties I guess, but is there also a condition check for ''customer is offline''. Because some customers stay online for a long time (they keep the browser tab…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- Ideas
- Reported - view
Re: Hotkey menus Can you also add the Command+W shortcut for Osx to minimize the Trengo Application for Mac?
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 3 mths ago
- 1
- Ideas
- Reported - view
Re: Email subjects for Quick Replies This feature would really help us! 🙂
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- Ideas
- Reported - view
1
Integrate Callvoip in Trengo
As Trengo did recently integrate Voys, it would be great if Trengo can also support CallVoip/Simmpl voip provider.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 8 mths ago
- 1 reply
- 7
- 1
- Ideas
Re: Force adding tags to ticket after closing Wow, that is good to see! A pop-up after closing would have some benefits but this will work for now.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 9 mths ago
- 1
- Ideas
- Reported - view
0
Force adding tags to ticket after closing
To get more insights of the subjects / buying stage of the customer we would like to add some tags to each ticket so we can easily generate reports from them.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 9 mths ago
- 4 replies
- 23
- Ideas
- Completed
- Completed
Re: Possibility to exclude people from auto reply (confirmation email in "email channel"). That would be a great feature! 😄
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 9 mths ago
- 1
- Ideas
- Reported - view
Re: Send email notification to colleague when he/she is mentioned while being offline. Would be a great feature so make it optional for users to receive email notification when they get mentioned. Not only when they are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 3
- Ideas
- Reported - view
1
Forwarding chat
From normal email tickets there is a possibility to send out tickets later. But when forwarding a chat message to an email address that option is not available.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 1 reply
- 13
- 1
- Ideas
- In review
- In review
2
prioritizing rules
At the moment it is not possible to easily prioritize the rules you can make. Is there a possibility to add this? For example: recently we've added a new rule to never mark some domains as spam,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 2 replies
- 25
- 2
- Ideas
- Completed
- Completed
Re: Possibility to auto-close unanswered chats @Tamara Berner Not entirely... When a customer fills in his/her email address before or after the auto-close the ticket has to be reopened and pushed to new tickets,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- Ideas
- Reported - view
Re: Set a notification per channel @Tamara Berner Wow great. We're already using it ;-) !
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- Ideas
- Reported - view
1
Possibility to auto-close unanswered chats
A feature to auto close unanswered chat, where the chatter did not fill in his/her email address after a few minutes of hours. (maybe user defined?)
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 5 replies
- 20
- 1
- Ideas
- Completed
- Completed
4
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 4 replies
- 33
- 4
- Ideas
1
Channel name in notification pop-up
In the pop-up that appears on a new ticket, show which channel it is from. That way it is easier distinguish whether the ticket is urgent or not. Maybe even additional a different sound notification…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 2 replies
- 35
- 1
- Ideas
- Completed
- Completed

Back to top

Eric van Wenkop

Eric_van_Wenkop

Owner at Kabeldirect.nl 🔌

20
19
0

Follow

https://www.kabeldirec.nl