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1
WhatsApp - auto merge with previous ticket
When you answer and close a WhatsApp ticket and the customer replies to that whatsapp message, it automatically creates a new ticket. It would be very usefull to automatically merge that new message…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 wk ago
- 1 reply
- 2
- 1
- Ideas
Re: Send email notification to colleague when he/she is mentioned while being offline. Would be a great feature so make it optional for users to receive email notification when they get mentioned. Not only when they are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 mth ago
- 3
- Ideas
- Reported - view
1
Forwarding chat
From normal email tickets there is a possibility to send out tickets later. But when forwarding a chat message to an email address that option is not available.…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 5 mths ago
- 1 reply
- 10
- 1
- Ideas
- In review
- In review
2
prioritizing rules
At the moment it is not possible to easily prioritize the rules you can make. Is there a possibility to add this? For example: recently we've added a new rule to never mark some domains as spam,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 1 reply
- 11
- 2
- Ideas
Re: Variables in quick replies @Tamara Berner Thanks, [name] is working properly indeed! [ticket_number] within email Quick replies would be very useful. Is it possible to add this tag?
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- Ideas
- Reported - view
Re: Possibility to auto-close unanswered chats @Tamara Berner Not entirely... When a customer fills in his/her email address before or after the auto-close the ticket has to be reopened and pushed to new tickets,…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- Ideas
- Reported - view
2
Variables in quick replies
Would be nice to use the customer name or ticket number as a variable inside the quick replies Example: [name] [ticket_number]
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 3 replies
- 9
- 2
- Ideas
Re: Set a notification per channel @Tamara Berner Wow great. We're already using it ;-) !
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- Ideas
- Reported - view
1
Possibility to auto-close unanswered chats
A feature to auto close unanswered chat, where the chatter did not fill in his/her email address after a few minutes of hours. (maybe user defined?)
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 6 mths ago
- 3 replies
- 11
- 1
- Ideas
2
Hide chat completely (in widget) when offline
A feature where it is possible in the settings to show/hide chat icon inside the website widget when all agents are offline.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 7 mths ago
- 1 reply
- 8
- 2
- Ideas
1
Channel name in notification pop-up
In the pop-up that appears on a new ticket, show which channel it is from. That way it is easier distinguish whether the ticket is urgent or not. Maybe even additional a different sound notification…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 7 mths ago
- 2 replies
- 33
- 1
- Ideas
- Completed
- Completed

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Eric van Wenkop

Eric_van_Wenkop

Owner at Kabeldirect.nl 🔌

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