How to enable Javascript

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1
Create a KPI dashboard for "Supervisors" and "Users"
At this moment only admins can see KPI. I would like to be able to share KPI with my team.
- Tim van den Dam
- Tim_van_den_Dam
- 9 days ago
- 1
- 1
- Ideas
1
Able to show specific KPI to anyone.
We work with targets. I need to be able to show my team how many cases they are doing, but they can't access the KPI. Because of that I spend my whole day sending everyone updates.…
- Tim van den Dam
- Tim_van_den_Dam
- 4 wk ago
- 7
- 1
- Ideas
17
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 2 mths ago
- 1 reply
- 51
- 17
- Ideas
- Planned
- Planned
Re: Inserting quick reply where the cursor is This would be awesome!
- Tim van den Dam
- Tim_van_den_Dam
- 2 mths ago
- 1
- Ideas
- Reported - view
7
when working from your name - have chats always above emails.
So when emails come back onto your name they automatically go to the top when you filter on new to old. This makes it hard to actually focus on chats when you are chatting,…
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 1 reply
- 25
- 7
- Ideas
2
Send buttons/actions to flowbot from API connection between your platform and flowbot
At the moment you can send information through your own API connection, but no actions that the flowbot would recognize. Because of that the flowbot can't automate quite a bit of thing that you…
- Tim van den Dam
- Tim_van_den_Dam
- 4 mths ago
- 1 reply
- 12
- 2
- Ideas
1
Build-in translation for chat
To be able to chat to people who speak other languages while you speak a certain language yourself. In our case, this would be from Ukrainian to Dutch or from English to Dutch.
- Tim van den Dam
- Tim_van_den_Dam
- 4 mths ago
- 1 reply
- 14
- 1
- Ideas
1
Adding a confirmation to the flowbot/chatbot when customers add emailaddress after business hours
At this moment it's not possible to say to customers that leave an emailaddress to the chatbot/flowbot after business hours that we will get back to their question after ... business days.…
- Tim van den Dam
- Tim_van_den_Dam
- 4 mths ago
- 1 reply
- 7
- 1
- Ideas
1
Tag: time of day.
There should be a field that takes time into account so that Quick replies can start with good morning, good afternoon, good evening, etc. This should be possible in quick replies, flowbot, chatbot,…
- Tim van den Dam
- Tim_van_den_Dam
- 4 mths ago
- 1 reply
- 11
- 1
- Ideas

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Tim van den Dam

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