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3
Reports section improvements
The following numbers need to be added to reports AND exports ASAP - First response time Agent (now it calculates the flowbot making response time 1 second) - Resolution time Agent (same story with…
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 10
- 3
- Ideas
3
Filter on specific dates chats/emails
At this moment we can only show newest and oldest chats/emails. I'd like to be able to filter per day as well.
- Tim van den Dam
- Tim_van_den_Dam
- 3 mths ago
- 8
- 3
- Ideas
Re: Reports option to filter on Team @Lesia Andrusiak Yes! Indeed.
- Tim van den Dam
- Tim_van_den_Dam
- 6 mths ago
- Ideas
- Reported - view
9
Reports option to filter on Team
It would be nice to get an overview of how your team is operating. Right now you can either base it on everything, channels, user or label. It would be nice if team could be added to that.
- Tim van den Dam
- Tim_van_den_Dam
- 6 mths ago
- 3 replies
- 22
- 9
- Ideas
Re: More variety in accessibility for Users @Baker Ayekundira Yes this would be helpful, now I have a whole team of over 50 supervisors and 2 admins just to make things work. And then we've not even talked about KPI.…
- Tim van den Dam
- Tim_van_den_Dam
- 6 mths ago
- Ideas
- Reported - view
1
Being able to teach the flowbot your companies order number values
If you want to verify/track orders through the flowbot by using the API connections Trengo flowbot won't recognize the value that's being send. Because of this there can be no fallback message or…
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 7
- 1
- Ideas
1
Flowbot needs to recognize zip codes
We ask zip code for verification. Customers will often just type something else and because the flowbot doesn't recognize zip codes the API connection fails because the zip code isn't correct.
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 3
- 1
- Ideas
0
Request for Change (RFC) tab so that anyone within your organisation can request improvements from the admin
RFC's are widely used to improve systems and organisations. It would be nice to have a section where RFC's can be used within Trengo.
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 4
- Ideas
2
Being able to reply to a specific piece of text in a chat.
Just like the "quote" function in skype. It would sometimes be handy to reply to a specific piece of text that's been written in the chat.
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 4
- 2
- Ideas
28
Adding Labels and buttons at the same time in the flowbot.
If you want to track which question gets asked often in Trengo you have to work with labels. Most of my flowbot replies also contain buttons. This means that I can't track anything,…
- Tim van den Dam
- Tim_van_den_Dam
- 7 mths ago
- 56
- 28
- Ideas
Re: More variety in accessibility for Users @Tamara Berner Hi! Thanks for asking. So we work with targets and so our users and supervisors need to be able to see how many cases they've handled in a day.…
- Tim van den Dam
- Tim_van_den_Dam
- 8 mths ago
- 1
- Ideas
- Reported - view
20
See the actual handled tickets rather than tickets that were created on a day
At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from…
- Tim van den Dam
- Tim_van_den_Dam
- 11 mths ago
- 1 reply
- 75
- 20
- Ideas
- Planned
- Planned
Re: Inserting quick reply where the cursor is This would be awesome!
- Tim van den Dam
- Tim_van_den_Dam
- 11 mths ago
- 2
- Ideas
- Reported - view
7
when working from your name - have chats always above emails.
So when emails come back onto your name they automatically go to the top when you filter on new to old. This makes it hard to actually focus on chats when you are chatting,…
- Tim van den Dam
- Tim_van_den_Dam
- 11 mths ago
- 1 reply
- 30
- 7
- Ideas
3
Send buttons/actions to flowbot from API connection between your platform and flowbot
At the moment you can send information through your own API connection, but no actions that the flowbot would recognize. Because of that the flowbot can't automate quite a bit of thing that you…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 23
- 3
- Ideas
1
Build-in translation for chat
To be able to chat to people who speak other languages while you speak a certain language yourself. In our case, this would be from Ukrainian to Dutch or from English to Dutch.
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 22
- 1
- Ideas
1
Adding a confirmation to the flowbot/chatbot when customers add emailaddress after business hours
At this moment it's not possible to say to customers that leave an emailaddress to the chatbot/flowbot after business hours that we will get back to their question after ... business days.…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 12
- 1
- Ideas
1
Tag: time of day.
There should be a field that takes time into account so that Quick replies can start with good morning, good afternoon, good evening, etc. This should be possible in quick replies, flowbot, chatbot,…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 15
- 1
- Ideas

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