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Re: Click to active widget @Zepig @Boy Brabander We have done everything we can to keep the widget loading time as fast as possible. For example, our widget is 100% minified, gzipped and cached.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ask the community
- Reported - view
Re: Show the amount of new tickets in the sidebar for teams @Dennis Rosenbaum Thank you for your feedback. This would indeed be useful! We will monitor the demand for this feature and keep you posted on relevant updates.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Integromat integration? @Arjan Peters Could you tell me which company you are from? Then I can ask our Partner Manager to reach out to you to discuss further :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Quick replies that can be used across ALL TYPES Hi @Ben , thanks for your question. There need to be 2 types of quick replies since email has more formatting capabilities compared to messaging quick replies.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Multiple attatchments @Ben Could you clarify what channel you are referring to?
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Improvements Customer Survey (CSATs) results UI @Joey Treurniet no update yet!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Activate Flowbot outside business hours (without a Rule) @Boy Brabander Thank you for your post. Have you looked into the options for triggering a flowbot by widget automations? You can see the conditions which can trigger a flowbot here .…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Office hours email , push notifications @Boy Brabander Users can also just turn off notifications when they are not working to avoid this issue. To activate a flowbot outside business hours, you can use rules.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: hyperlink to their profile (instagram, facebook, twitter) @comunicacion This issue has now been fixed! New Instagram DMs should come in with the handle instead of the name. Please do a hard refresh on Trengo to make sure the update works for you :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Secure mail / Secure attachment @Linda Vleugels thank you for your feedback. We will monitor the demand for said feature and develop accordingly.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: go down to the next line in mobile app @Michael Gintzburg thank you for the feedback. We will take this into consideration when we update the Whatsapp channel.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Add options for url in flowbot @Janneke de Graaff thank you for your feedback. We will keep this in mind when we start iterating the current flowbot :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Change text color website widget @Dante6 Thank you for your feedback!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: chat with specific help assistent @Cornel Rebegea Thank you for your question. Would a rule that assigns conversations to a specific user do what you're looking to achieve? You can read more about rules here .
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ask the community
- Reported - view
Re: Integration with (Jabra) headsets @Jelle Breuer Amazing, thank you for sharing with the community! 🚀
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Customer solutions
- Reported - view
Re: Edit/Delete Chat Messages @Mark Walls and @Annabel Wittebrood thank you both for your feedback. We will keep an eye on the demand for this feature :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: CSAT for live chat improvements @Jelle Breuer thank you for your feedback! We will keep an eye on the demand for this feature :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: CSAT language @Jelle Breuer Thank you for your feedback. At the moment, this is still categorised as a feature request. We will let you know if this changes.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: contact form, add photo option @Astrid Arts thank you for the feedback! We will keep an eye on the demand for this feature :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Schedule trigger on Widget Automation @Josue thank you for the feedback! We will keep an eye on the demand for this feature :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: New rule action: Change sender @Eric van Wenkop thanks you for your feedback. We'll take this under consideration and monitor the demand.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Optional alias name for agents @Eric van Wenkop good one! This would indeed be a good workaround. The custom field should be on a user level. This will work for email signatures but not for quick replies unfortunately.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Optional alias name for agents @Amrish Thank you for your feedback. Sounds like a very useful feature. We will monitor the demand for said feature and develop accordingly. We'll let you know here if we decide to move forward with…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Insert images into quick replies @Eric van Wenkop thank you for your feedback. This would definitely be interested and we'll keep it in mind for future improvements in quick replies.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Upload files/images in website widget @Jessica Gajadien Thank you for your feedback, we'll keep this in mind for future improvements for the website widget.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view

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Daniela Backman

Daniela_trengo

Customer Success Manager

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