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Re: Click to active widget
@Zepig @Boy Brabander We have done everything we can to keep the widget loading time as fast as possible. For example, our widget is 100% minified, gzipped and cached.…
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ask the community
Reported - view
Re: Show the amount of new tickets in the sidebar for teams
@Dennis Rosenbaum Thank you for your feedback. This would indeed be useful! We will monitor the demand for this feature and keep you posted on relevant updates.
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
1
Ideas
Reported - view
Re: Integromat integration?
@Arjan Peters Could you tell me which company you are from? Then I can ask our Partner Manager to reach out to you to discuss further :)
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: Quick replies that can be used across ALL TYPES
Hi @Ben , thanks for your question. There need to be 2 types of quick replies since email has more formatting capabilities compared to messaging quick replies.
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: Multiple attatchments
@Ben Could you clarify what channel you are referring to?
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: Improvements Customer Survey (CSATs) results UI
@Joey Treurniet no update yet!
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: Activate Flowbot outside business hours (without a Rule)
@Boy Brabander Thank you for your post. Have you looked into the options for triggering a flowbot by widget automations? You can see the conditions which can trigger a flowbot here .…
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: Office hours email , push notifications
@Boy Brabander Users can also just turn off notifications when they are not working to avoid this issue. To activate a flowbot outside business hours, you can use rules.…
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: hyperlink to their profile (instagram, facebook, twitter)
@comunicacion This issue has now been fixed! New Instagram DMs should come in with the handle instead of the name. Please do a hard refresh on Trengo to make sure the update works for you :)
Daniela Backman
Customer Success Manager
Daniela_trengo
9 mths ago
Ideas
Reported - view
Re: Secure mail / Secure attachment
@Linda Vleugels thank you for your feedback. We will monitor the demand for said feature and develop accordingly.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: go down to the next line in mobile app
@Michael Gintzburg thank you for the feedback. We will take this into consideration when we update the Whatsapp channel.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: Add options for url in flowbot
@Janneke de Graaff thank you for your feedback. We will keep this in mind when we start iterating the current flowbot :)
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
1
Ideas
Reported - view
Re: Change text color website widget
@Dante6 Thank you for your feedback!
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: chat with specific help assistent
@Cornel Rebegea Thank you for your question. Would a rule that assigns conversations to a specific user do what you're looking to achieve? You can read more about rules here .
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ask the community
Reported - view
Re: Integration with (Jabra) headsets
@Jelle Breuer Amazing, thank you for sharing with the community! 🚀
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Customer solutions
Reported - view
Re: Edit/Delete Chat Messages
@Mark Walls and @Annabel Wittebrood thank you both for your feedback. We will keep an eye on the demand for this feature :)
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: CSAT for live chat improvements
@Jelle Breuer thank you for your feedback! We will keep an eye on the demand for this feature :)
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
1
Ideas
Reported - view
Re: CSAT language
@Jelle Breuer Thank you for your feedback. At the moment, this is still categorised as a feature request. We will let you know if this changes.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: contact form, add photo option
@Astrid Arts thank you for the feedback! We will keep an eye on the demand for this feature :)
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: Schedule trigger on Widget Automation
@Josue thank you for the feedback! We will keep an eye on the demand for this feature :)
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: New rule action: Change sender
@Eric van Wenkop thanks you for your feedback. We'll take this under consideration and monitor the demand.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
1
Ideas
Reported - view
Re: Optional alias name for agents
@Eric van Wenkop good one! This would indeed be a good workaround. The custom field should be on a user level. This will work for email signatures but not for quick replies unfortunately.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: Optional alias name for agents
@Amrish Thank you for your feedback. Sounds like a very useful feature. We will monitor the demand for said feature and develop accordingly. We'll let you know here if we decide to move forward with…
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
1
Ideas
Reported - view
Re: Insert images into quick replies
@Eric van Wenkop thank you for your feedback. This would definitely be interested and we'll keep it in mind for future improvements in quick replies.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
Re: Upload files/images in website widget
@Jessica Gajadien Thank you for your feedback, we'll keep this in mind for future improvements for the website widget.
Daniela Backman
Customer Success Manager
Daniela_trengo
10 mths ago
Ideas
Reported - view
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Daniela_trengo
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