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Re: Improved Gmail integration @Stephen King It is now possible to import the last 50 messages when connecting a Gmail channel :) We unfortunately do not support aliases yet, but feel free to make a new feedback post for this.
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- Ideas
- Reported - view
0
See response given via Instagram in Trengo ticket
Customer wants to see the response they give via Instagram (via the app) back into the Trengo ticket as a response as well, to keep the conversation complete.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 3
- Ideas
0
Case sensitivity of email addresses → challenge when importing contacts via API to gain overview of profile and contact moments
Case The email addresses in Trengo are case sensitive. All email addresses in SSH's database have been deliberately changed to lower case and are used in such a way to ensure things keep working.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 3
- Ideas
0
API validation for phone numbers not compatible with international phone numbers (creating and updating contacts)
Being able to update international phone numbers with fewer or more than 11 numbers A uniform and logical check on the phone number format Note: This feature has been requested by existing customers…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
1
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 2
- 1
- Ideas
0
Rules only for specific Teams instead of channels
Would be nice if not only you can create Rules for specific channels but also for Teams as this in some workflows makes more sense and also is easier to structurise.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
0
Ability to view statistics of all channels when one is an admin
Currently, one can only view statistics of the channels one has access to. Groenhart would like admins to have the option to view all channels, even when they are not in the team that has access to…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
Re: Create new Rules trigger - CSAT response @Luke Dodd Thank you for the feedback, that's a great idea! We are currently on the first version of our CSAT feature, and will be making improvements to it some time next year.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
- Reported - view
Re: Rules Improvements - Email @Luke Dodd Thank you for your feedback. I do see how this would make creating rules slightly quicker, but I'm not sure if the time it would take to develop this is worth the benefit it brings.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
- Reported - view
Re: We would like to assign tickets to a channel by using rules @lizet Thank you for your feedback. Could you clarify the situation this would be necessary in? I'm not sure I understand the use case in being able to assign tickets (I assume you mean email…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- Ideas
- Reported - view
Re: Woocommerce order status updating @W B Thank you for your feedback! This would indeed give the integration more value. We'll keep you posted on further developments!
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
- Reported - view
Re: CSS for the widget > change lettertype + border radius @W B Thank you for your feedback. Being able to change the lettertype would be great! As for the border radius, you can use this code to change it: <style> iframe[title=trengo-widget-launcher] {…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 1
- Ideas
- Reported - view
Re: Combine conversations function not limited to same sender @Henk Tompot Thank you for your feedback. The way you can combine multiple contacts under one profile and thus have an overview of all the contact moments with this specific profile technically…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 days ago
- Ideas
- Reported - view
Re: Add custom fields to New conversation popup @Henk Tompot Thank you for your feedback and the example. This definitely sounds interesting! Is there a specific reason/use case why it would need to be filled in before the ticket is created,…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 days ago
- Ideas
- Reported - view
Re: Customize Auto reply mail @lizet No problem! If you set up auto replies for a specific channel using rules, then it's best to turn off the auto reply that you have set up in the channel settings or in the Auto reply feature…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ask the community
- Reported - view
Re: Customize Auto reply mail @lizet Definitely! You can also set up auto replies using rules, which gives you a lot more freedom to customise what to send to who and in which situation.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ask the community
- Reported - view
Re: Reporting multible labels @lizet You could also create a view, that allows you to have a "filter" or a view as we call it, in your Trengo inbox, with all tickets that match that view.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ideas
- Reported - view
Re: Overview in total amount of reminders, not only your own reminders @lizet Thank you for your feedback. As reminders are meant to be personal to each user, it's not possible to have an overview of all reminders. However,…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ideas
- Reported - view
Re: Reporting multible labels @lizet Thank you for your feedback. You could do this by exporting a report with multiple labels and then analysing the ticket data in excel.
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ideas
- Reported - view
Re: whatsapp template matching 360 dialog @ali Thank you for your feedback. Currently it is not possible to use interactive templates in Trengo. We will update you if/when we decide to implement a feature that allows these to be used in…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ideas
- Reported - view
Re: Add agent name in front of channel communications @John Parker Thank you for your your feedback. We definitely understand the added benefit this would bring to Whatsapp communications, and as most other channels do allow a signature to be added to…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 4 days ago
- Ideas
- Reported - view
Re: Bulk email @Sanne de Ruiter No not yet. We will announce here if/when we decide to move forward with this request :)
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 9 days ago
- Ideas
- Reported - view
Re: More options for notifications outside of Trengo @Marie-Louise Thank you for your comment. I do understand what you are asking, but I believe you are misunderstanding my replies as I was simply trying to clarify how notifications work now.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 9 days ago
- Ideas
- Reported - view
Re: Contact Custom feild for Channel only @Imran tariq thank you for your feedback. We will be making changes to the custom fields very soon, so stay tuned!
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 11 days ago
- Ideas
- Reported - view
Re: Disable & Enable User accoun @Imran tariq Thank you for your feedback. To be honest, I don't think we will consider this as it's not how our pricing structure works, or standard practice for pricing models where you pay per…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 11 days ago
- Ideas
- Reported - view

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