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Re: We would like to assign tickets to a channel by using rules @lizet Thank you for your feedback. Could you clarify the situation this would be necessary in? I'm not sure I understand the use case in being able to assign tickets (I assume you mean email…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 5 days ago
- Ideas
- Reported - view
Re: Woocommerce order status updating @W B Thank you for your feedback! This would indeed give the integration more value. We'll keep you posted on further developments!
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 5 days ago
- 1
- Ideas
- Reported - view
Re: CSS for the widget > change lettertype + border radius @W B Thank you for your feedback. Being able to change the lettertype would be great! As for the border radius, you can use this code to change it: <style> iframe[title=trengo-widget-launcher] {…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 5 days ago
- 1
- Ideas
- Reported - view
Re: Combine conversations function not limited to same sender @Henk Tompot Thank you for your feedback. The way you can combine multiple contacts under one profile and thus have an overview of all the contact moments with this specific profile technically…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 6 days ago
- Ideas
- Reported - view
Re: Add custom fields to New conversation popup @Henk Tompot Thank you for your feedback and the example. This definitely sounds interesting! Is there a specific reason/use case why it would need to be filled in before the ticket is created,…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 6 days ago
- Ideas
- Reported - view
Re: Customize Auto reply mail @lizet No problem! If you set up auto replies for a specific channel using rules, then it's best to turn off the auto reply that you have set up in the channel settings or in the Auto reply feature…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ask the community
- Reported - view
Re: Customize Auto reply mail @lizet Definitely! You can also set up auto replies using rules, which gives you a lot more freedom to customise what to send to who and in which situation.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ask the community
- Reported - view
Re: Reporting multible labels @lizet You could also create a view, that allows you to have a "filter" or a view as we call it, in your Trengo inbox, with all tickets that match that view.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ideas
- Reported - view
Re: Overview in total amount of reminders, not only your own reminders @lizet Thank you for your feedback. As reminders are meant to be personal to each user, it's not possible to have an overview of all reminders. However,…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ideas
- Reported - view
Re: Reporting multible labels @lizet Thank you for your feedback. You could do this by exporting a report with multiple labels and then analysing the ticket data in excel.
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ideas
- Reported - view
Re: whatsapp template matching 360 dialog @ali Thank you for your feedback. Currently it is not possible to use interactive templates in Trengo. We will update you if/when we decide to implement a feature that allows these to be used in…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ideas
- Reported - view
Re: Add agent name in front of channel communications @John Parker Thank you for your your feedback. We definitely understand the added benefit this would bring to Whatsapp communications, and as most other channels do allow a signature to be added to…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 8 days ago
- Ideas
- Reported - view
Re: Bulk email @Sanne de Ruiter No not yet. We will announce here if/when we decide to move forward with this request :)
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 13 days ago
- Ideas
- Reported - view
Re: More options for notifications outside of Trengo @Marie-Louise Thank you for your comment. I do understand what you are asking, but I believe you are misunderstanding my replies as I was simply trying to clarify how notifications work now.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 13 days ago
- Ideas
- Reported - view
Re: Contact Custom feild for Channel only @Imran tariq thank you for your feedback. We will be making changes to the custom fields very soon, so stay tuned!
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- Ideas
- Reported - view
Re: Disable & Enable User accoun @Imran tariq Thank you for your feedback. To be honest, I don't think we will consider this as it's not how our pricing structure works, or standard practice for pricing models where you pay per…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- Ideas
- Reported - view
Re: Custom subject for widget emails @Pedro Zurbach Great suggestion, we appreciate the time you took to formulate the issue and potential solutions! We will monitor to see how many other users would find this useful and then take this…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- Ideas
- Reported - view
1
Sort tickets per channel in 'Assigned to me' folder
In 'Assigned to me' it's only possible to sort from old → new or new → old. When working with several channels certain channels might have a higher priority than others.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 2
- 1
- Ideas
0
Add sub-labels or label groups
Certain companies work with a lot of labels to be able to create a clear overview within the inbox. The sorting / filtering of tickets on the basis of several sub-labels will allow them to navigate…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 3
- Ideas
0
Filter on profiles and contacts in reporting
To gain insights on how many tickets and how much time they spend on their customers they would like to be able to filter on Profiles in the reporting without having to export their data.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 1
- Ideas
4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statusses would be valuable to analyse performance.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 9
- 4
- Ideas
1
Being able to see who is in a contact group
Now you can only send bulk SMS to a contact group and see the groups in the right side bar. There is no basic feature that shows who is in that group exactly.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 2
- 1
- Ideas
2
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 3
- 2
- Ideas
Re: Option to see the attachment without downloading (Preview) @Mohammad Riyas Thank you for your feedback :) This would definitely be interesting, but I'm not sure how much priority we could give this feature request. We will keep you posted here!
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- 1
- Ideas
- Reported - view
Re: Merge single messages from one contact into another contact's conversation. @Alexandra Hamilton This sounds more like a support related question, but let me try to help. You can disconnect the ticket from the profile and attach it to another profile.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- 2 wk ago
- Ask the community
- Reported - view

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