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Re: Custome Fields: Ticket Field EDIT @Josue Thank you for your feedback. This is not possible from a technical standpoint, you cannot edit custom fields after creation.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- Ideas
- Reported - view
Re: More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason. @Maartje van Soest Thank you for your feedback! We'll keep this in mind for future email updates.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- Ideas
- Reported - view
Re: CSAT language Hi @vvanroon we don't have any updates on this request at the moment. For now, we have not planned any future improvements for CSAT. We will let you know if this changes.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- Ideas
- Reported - view
Re: Agents / supervisors / contentmanager should be able to edit quickreply’s @Jules Thank you for your feedback. Since only admins have access to settings, it also makes sense to only let admins make changes to quick replies. If you would give access to settings to everyone,…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- Ideas
- Reported - view
Re: Default reminder time and dates @Amrish Thank you for your feedback. We'll take this into consideration if/when we make changes to how reminders work.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- 1
- Ideas
- Reported - view
Re: Chatwidget has a huge invisible body that hijacks clicks @Dorus Thank you for your feedback. We will keep this in mind for future iterations of the widget.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- Ask the community
- Reported - view
Re: Search knowledge center / help center through flowbot @Arjan Peters great feedback! We'll definitely keep this in mind for relevant future iterations.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 3 mths ago
- Ideas
- Reported - view
Re: Showing the full email bounce error @Amrish thank you for your feedback. You can reach out to our support team team@trengo.com if you'd like to know why a specific email bounced. But this would indeed be useful to see yourself in your…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: if it's possible to export CSAT reports @Ahmed Shoulkami yes you can include csat in your reports exports :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ask the community
- Reported - view
Re: Website widget Live Chat, Message Read by customer indication @Robbie de Gier thank you for your feedback. Definitely a great feature request! We'll keep you posted on any relevant updates.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: In Built Calendar @Steve Bull thank you for your feedback. This is definitely on our radar, we'll keep you posted on any relevant updates!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Mentioning of agents in alphabetical order @Gian Stevens Thank you for your feedback. We will take this into consideration for any future iterations of our mentions feature.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Reports available for all users @wouter van de castel You can already do so by giving them admin access, but I assume you meant without giving them access to settings?
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Disable notifications per day too @Toon Martinali thank you for your feedback. We will keep this in mind for any future iterations of how notifications work.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: [first_name] tag for quick replies @Amrish Thank you for your feedback. We'll definitely take this into consideration for the next iteration of quick replies.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: Resolutions Report based on real data, not average data @lizet Thank you for your feedback. We will keep this in mind for the next iteration of our reporting feature.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Management reporting @Eduard Thank you for the clarification. That indeed is a very good point! For now, it is how it should work but we will monitor this post and see the demand for this feature request.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Twilio alternative @Lennart Petersson Thank you for your feedback. At the moment we are not looking into working with a European alternative to Twilio, but we will keep our eye on this post and see the demand for this.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Management reporting @Eduard Thank you for your feedback. Did you already take a look at our reporting tool? I'm sure you can find a lot of relevant data there :) You can read more about reports here .
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Send Items folder @Victoria Cadeau Concepten Thank you for your feedback. For now, you can use the following workaround: Create a label called "Sent". Create a rule as shown in the screenshot attached.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 1
- Ask the community
- Reported - view
Re: CSAT language @Serena van Heuven Thank you for your feedback. This would definitely be nice to have for the next iteration :) We'll keep you posted!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: See response given via Instagram in Trengo ticket @Sebastian Slob To make sure the reply comes into the same ticket even after it is closed, please check the setting "Reopen closed conversations" in your Instagram settings (on Trengo).
Attachment
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: Assigned tickets need to disappear @Anne Schulze You can check the filter teams and the tab "assigned". There you can see all tickets currently assigned to a given team.
Attachment
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Direct calls to different agents @Severin Knecht thank you for the feedback. We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view
Re: Archiving custom fields @Wolter Jongeneel thanks you for your feedback. It's definitely a shame that you can't edit existing custom fields, this is a technical limitation. We do think the ability to archive custom fields…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- Ideas
- Reported - view

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Daniela Backman

Daniela_trengo

Customer Success Manager

Utrecht

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