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Re: PowerBI - Streaminggegevensset @Nick van Daelen Ah yeah I see. Then you could look into using webhooks and the Rest API to push data real time. Webhooks would signify the real time trigger in Trengo,…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Sort Order Teams @Mike This would definitely be the most user friendly way. Thanks for the input!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Possibility to remove "Fwd: " prefix from subject on forward @Mike Great to hear you found a solution! Nevertheless, your original feature request is valid and we will keep monitoring the demand for it.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Create a test environment for developers @Liselotte Leijten-Deppenbroek You can start a trial account to use for testing :) When you start a new trial, just send us an email to let us know so we know it's not a new lead.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ask the community
- Reported - view
Re: Make hiding and disabling a channel possible @Mike thank you for your feedback. We will monitor the demand for this feature and develop accordingly.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Sort order users alphabetically @Mike Thank you for your feedback. Where specifically should the users list be organised alphabetically? This is already the case under the filter "Users" and in the left side column.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Create an action to move a message to another channel @Mike thank you for your feedback. Could you elaborate on a use case where it would be necessary to move a ticket from one channel to another?
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: PowerBI - Streaminggegevensset @Nick van Daelen You can follow the steps below to make a connecting between Trengo and PowerBI Create an API token in Trengo. This is done by navigating to Settings -> Apps and Integrations -> Rest…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Sort Order Teams @Mike thank you for your feedback! Great point, just as with sort order for channels. We'll keep you posted!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Sort order Channels @Mike thank you for your feedback. This is definitely something I'd also like to see in Trengo :) We'll keep you posted on any relevant developments!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Quick reply searching @Paulien Huvers Thank you for your feedback. You can search quick replies on the settings page by using cmd+F or control+F depending on which type of computer you use :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Possibility to remove "Fwd: " prefix from subject on forward @Mike thank you for your feedback! This could definitely be a useful feature. Just thinking out loud here (and keep in mind I'm not a developer), but could you perhaps forward tickets from trengo to…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Trigger a rule by recipient email address @Mike good catch, thank you!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Send email to all contacts in profiles @J Damen Thank you for your feedback. This would be more like an email marketing type feature, like Mailchimp, but we do see the added value it would give.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: IG integration in website widget @David Malecki Thank you for your feedback! We will monitor the demand for this feature and keep you posted on any future developments :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Channel/inbox sorting @Joey Treurniet Thanks! I see what you mean, great idea :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Categories and message subject for Quick Reply @J Damen Thank you for your feedback. This is definitely something we want to add in the near future. For now, we recommend using a prefix in the title to categorise based on team/language etc.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Categorize Quick Replies for Admins by using labels @Liselotte Leijten-Deppenbroek Thank you for your input :) We are already considering some options for categorising or organising quick replies, so hopefully we can see an update on this in the near…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Categorize Quick Replies for Admins by using labels @Gian Stevens This is what we also do, it's a good workaround suggestion :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
2
Ability to like comments on Facebook and Instagram
Having the ability to like comments on Facebook and Instagram, and to give reactions (love, care, haha, wow, sad, angry) This feature has been requested by customers privately.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 4 mths ago
- 9 replies
- 21
- 2
- Ideas
Re: Create a super admin account that can be used by more than one person @Baker Ayekundira and @Jonny Thank you both for your feedback. We will be reviewing user permissions this year, and your idea makes a lot of sense. We will keep you posted here on any developments!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: whatsapp Business @Sufaira Thank you for your question. What you are describing seems like an issue which requires further investigation. Please reach out to team@trengo.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ask the community
- Reported - view
Re: Channel/inbox sorting @Joey Treurniet Thank you for your feedback. I'd like to fully understand what you mean, could you please elaborate on what you mean with being able to sort inboxes per channel with a unique drop…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Improvements Customer Survey (CSATs) results UI @Joey Treurniet Thank you for your feedback. We are actually working on making CSAT available for all channels this quarter, so i'll make sure the relevant people review your feedback :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: More customization in flowbot @Patrick Hinlopen Thank you for your feedback. We will take this into consideration and keep you posted on future developments :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view

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Daniela Backman

Daniela_trengo

Customer Success Manager

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