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Re: Add on for live dashboard - live customers on website @W B @Lennart Petersson We don't have an update on this feature request at this time, but after a closer look, I would like to add to Charlotte's response.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Create new ticket based on sender e-mail address or subject Hi @Eric van Wenkop interesting question. Have you already found a way to achieve this? @Support User FYI I could think of one way to achieve this but it would only work when you use the direct…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ask the community
- Reported - view
Re: Integromat integration? Good news! We are working together with Integromat to add Trengo to their development roadmap. More details to come later :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
4
Support WA templates with buttons, images and attachments
Supporting Whatsapp templates that support buttons, images and attachments such as pdfs in Trengo. This feature has been requested by 4 customers and noted down internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 5 replies
- 30
- 4
- Ideas
Re: Value of 'Location Finder' saved in Custom Field @Tjerk Voortman thank you for the input!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Creating a flowchart of a Flowbot @Tjerk Voortman Thank you for the feedback. This would definitely improve the ease of building and editing a flowbot. I do think we will iterate how the flowbot builder works at some point.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Rules conditioned on 'Outside Business Hours' @Tjerk Voortman Thanks for clarifying, I see now what you mean. To understand the full picture, what action do you want for this rule? Do you want to have a different auto reply based on these…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: profile in report @mor nahmani I understand it's inconvenient, but reports based on profiles is not a feature we offer at the moment. As I said, this is a great point of feedback which we'll hopefully be able to…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Rules conditioned on 'Outside Business Hours' @Tjerk Voortman Thank you for your question. As this is quite a complex situation, I want to make sure I understand you correctly before advising. Are you currently trying to have multiple sets of…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Delete (privacy sensitive) attachment @Marie-Louise No update on this yet. We will continue to monitor the demand for said feature and let you know here if we decide to move forward with this feature request.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: profile in report Hi @mor nahmani , No update yet. We don't have an iteration for the Reporting section on our current roadmap, so I cannot say when we would be able to take this feature request into consideration.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Trigger a rule by recipient email address @Kazim Aydin Thanks for clarifying. Is there a reason why you wanted to have 5 email addresses forward to one Trengo email, rather than each having their own forwarding email?…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ideas
- Reported - view
Re: Is it possible to push a message to the conversation? @Alan This can be achieved in a few different ways. If you have a contact form on your website, it is most likely feeding responses to an email address, which you could then connect to Trengo.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ask the community
- Reported - view
Re: Is it possible to push a message to the conversation? @Piotr Thank you for your question. What channel would this be on? This sounds like a custom solution for which our support is limited, have you checked the developers documentation to see if you…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- Ask the community
- Reported - view
Re: Trigger a rule by recipient email address @Kazim Aydin Then you can use "inbound message received" for the when, add the email as a condition (contact email) and use the action Send to Slack :)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Trigger a rule by recipient email address @Kazim Aydin You can use Outbound message is sent as the "When", add Contact email as a condition for rules and use the action Send to Slack. Would this work for your use case?
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Flowbot stuck @W B Thank you for your message. I've reached out to the support team to follow up on this matter with you. They should be in contact with you today or tomorrow! Apologies for the confusion.
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ask the community
- Reported - view
Re: Trigger a rule, when a label added to a conversation @W B Great, let me know how it goes!
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Custom App - Remove Padding Hi @Nesse thank you for your feedback. Is this purely a visual issue or does it affect the functionality as well?
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Add Contact Name Field in reports @Imran HI Imran, thank you for your feedback. This is definitely something we hope to add in the future. For next time, we would appreciate if you upvote already existing ideas in the community…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Restrictions MB's files @m. oosterlaken Thank you for your question. When you cancel your account, we store your data for one year. You can read more about our terms and conditions here .…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view
Re: Inserting quick reply where the cursor is @G M- I appreciate your feedback but what might seem like a tiny feature improvement can take a lot more time and effort on the back end. Rest assured we have been working very hard to relaunch this…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Trigger a rule, when a label added to a conversation @W B Thank you for your feedback. That's right, there is no "When" trigger for label added, but you can add a label as a condition which will allow you to automate based on labels.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: hyperlink to their profile (instagram, facebook, twitter) @comunicacion Thank you for your feedback. This is actually a bug that has already been reported, it should show the instagram handle rather than their profile name.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Multi login - Trengo app and browser This feature has been requested by 11 more customers (requested internally, moving to community for transparency)
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 6 mths ago
- Ideas
- Reported - view

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Daniela Backman

Daniela_trengo

Customer Success Manager

Utrecht

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