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    Option to send emails from same ticket as call ticket

    Right now, when we get a call and we need to send an email to the customer, we need to start a new conversation. This means an extra ticket and polution of the reports.…
    • Helpdesk Qfact
    • Helpdesk_Qfact
    • 7 mths ago
    • 1 reply
    • 4
    • Ideas
  • 0

    Option to set standard outgoing phonenumber

    We would like to be able to choose which phone number should always be used for outgoing calls - unless we manually choose a different number. It would be prefferable if this could be set per user.
    • Helpdesk Qfact
    • Helpdesk_Qfact
    • 7 mths ago
    • 2 replies
    • 7
    • Ideas
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