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Option to send emails from same ticket as call ticket
Right now, when we get a call and we need to send an email to the customer, we need to start a new conversation. This means an extra ticket and polution of the reports.…
- Helpdesk Qfact
- Helpdesk_Qfact
- 7 mths ago
- 1 reply
- 4
- Ideas
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Option to set standard outgoing phonenumber
We would like to be able to choose which phone number should always be used for outgoing calls - unless we manually choose a different number. It would be prefferable if this could be set per user.
- Helpdesk Qfact
- Helpdesk_Qfact
- 7 mths ago
- 2 replies
- 7
- Ideas

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