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Re: The Ideal Combination of Chat with Helpcenter!
Hello Tamara or Trengo people, any news on this? Would be REALLY welcome and a huge UP for the helpcenter!!
Jonathan
Jonathan
1 yr ago
1
Ideas
Reported - view
Re: The Ideal Combination of Chat with Helpcenter!
@Tamara Berner Cool. Really hope it can be implemented soon!
Jonathan
Jonathan
1 yr ago
1
Ideas
Reported - view
0
Suggestion for the red Notifications 'bell'
The red 'new messages' icon continues to lag behind the actual open messages. In my opinion, the red 'bell' is mainly intended to draw attention to tickets that have yet to be picked up.…
Jonathan
Jonathan
1 yr ago
1
reply
12
Ideas
Re: Open help center articles in new browser tab
@Tamara Berner okay perfect. Maybe better then to change this idea's status to 'under review' instead of 'completed'
Jonathan
Jonathan
1 yr ago
Ideas
Reported - view
Re: Open help center articles in new browser tab
@Tamara Berner thank you. I am aware that there's such a button / link. But it's not logically placed and therefore easily overseen (it happened to me too).…
Jonathan
Jonathan
1 yr ago
1
Ideas
Reported - view
7
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
Jonathan
Jonathan
1 yr ago
4
replies
36
7
Ideas
2
Add snippet from the answer below the question
Easier for people to judge if it's valuable to click on it or not !
Jonathan
Jonathan
1 yr ago
1
reply
6
2
Ideas
Jonathan
Jonathan
8
17
0
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