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Voice channel being set offline after a while
I am using the voice channel to redirect calls to my cell phone. I leave the voice channel active at all times. If I don’t answer, the call is redirected to the voicemail. So far so good.…
- Wouter Luyten
- Wouter_Luyten
- 1 mth ago
- 1 reply
- 5
- Bugs
Re: Show subject when merging conversations @Tamara Berner Looking great! Thanks!
- Wouter Luyten
- Wouter_Luyten
- 1 mth ago
- Ideas
- Reported - view
3
Show subject when merging conversations
Currently, when you want to merge two conversations, you see the ticket number and date, but it would be *so much more useful* if we would also see the subject to determine which is the ticket to…
- Wouter Luyten
- Wouter_Luyten
- 2 mths ago
- 3 replies
- 15
- 3
- Ideas
- Completed
- Completed
Re: Customer login to see all the tickets off there company Agreed, this would be of major benefit!
- Wouter Luyten
- Wouter_Luyten
- 2 mths ago
- Ideas
- Reported - view
Re: Reminder calendar with current and next 3-4 weeks You can choose which ever date you want. By default it shows the current month and 7 days from now is selected, but you are free to switch to any month or year...
- Wouter Luyten
- Wouter_Luyten
- 5 mths ago
- Ideas
- Reported - view
2
Set default time for reminders
Currently, when setting a reminder, the default time is 13h. It would be very useful is we could set this default time ourselves to e.g. 8am. Now we can manually change the time every time,…
- Wouter Luyten
- Wouter_Luyten
- 6 mths ago
- 1 reply
- 6
- 2
- Ideas
Re: Merge conversations from different contacts @Christ van Leest @Christ van Leest +1
- Wouter Luyten
- Wouter_Luyten
- 6 mths ago
- Ideas
- Reported - view
Re: Chat Trigger Page Hi @Patrick Meutzner , do you have an idea on when this new website widget would be released? (Looking forward to it)
- Wouter Luyten
- Wouter_Luyten
- 6 mths ago
- Ideas
- Reported - view
Re: Autmatic sign out of users after period of inactivity If this would be implemented, please make sure this feature is optional and thus can be switched off
- Wouter Luyten
- Wouter_Luyten
- 6 mths ago
- Ideas
- Reported - view
1
More clear notification mails
When a new ticket is posted, agents receive an automated message like Ticket #xxx is aan je toegewezen Via Trengo heeft Trengo je toegewezen aan ticket #xxx.…
- Wouter Luyten
- Wouter_Luyten
- 7 mths ago
- 1 reply
- 12
- 1
- Ideas
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Rule "Is first message" not working
I have created a rule for 2 email channels that should send an autoreply but only once the conversation has two or more messages. Unfortunately this rule is triggered every time,…
- Wouter Luyten
- Wouter_Luyten
- 7 mths ago
- 1 reply
- 22
- Bugs
- Solved
- Solved

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Wouter Luyten

Wouter_Luyten

Belgium

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