How to enable Javascript

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Re: Make user logged in/out status depend on active browser window We should be able to set the idle time ourselves, now it is 7 minutes which is rather long.
- Tim Struijs
- Tim_Struijs
- 2 mths ago
- 1
- Ideas
- Reported - view
0
Pressing the V to close a ticket should also close the chat in Messenger
In Trengo you are able to close a conversation / ticket. But it leaves the conversation in Messenger itself open, while Facebook also has a V to move a conversation to 'Done' (Verplaatsen naar Klaar…
- Tim Struijs
- Tim_Struijs
- 2 mths ago
- 1 reply
- 5
- Ideas
0
Make contact moments more friendly to browse
When a ticket is closed the history disappears in a 'contact moment' but when a customer replies after closing a ticket a new ticket is openened. It takes some time to find the context of the old…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- 1 reply
- 15
- Ideas
- Planned
- Planned
2
Add an option for color blind operators to change the colors of notifications or statusses
I'm red / green color blind, like 10% of the males. I'm not able to distinct the online status color (green) with the offline status color (red). It is hard / impossible for me to see if a user is…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- 1 reply
- 8
- 2
- Ideas
Re: Make user logged in/out status depend on active browser window It would be nice if this ticket gets some attention. Marcels idea is great. Now it does not work optimally.
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- Ideas
- Reported - view
1
Change Online / Offline / Away status of other users
It would be nice to have the possibility to change the status of other users. Often it happens that someone is online, but leaves his/her desk while still being 'Online'.…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- 3 replies
- 13
- 1
- Ideas
Re: Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting The recurring notification does work, more or less, but it is without sound. So overlooked easily. You could solve this by adding a functionality in Rules to play a sound after 1 minute instead of…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- Ideas
- Reported - view
Re: Hide chat completely (in widget) when offline BTW for people that are looking for a working script: <script type="text/javascript"> window.Trengo = window.Trengo || {}; window.Trengo.render = false; window.Trengo.…
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- 1
- Ideas
- Reported - view
Re: Hide chat completely (in widget) when offline Is there an update for this one? Or do we still have to use the Javascript API for this?
- Tim Struijs
- Tim_Struijs
- 3 mths ago
- Ideas
- Reported - view
Re: Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting @Tamara Berner Good, but like me 10% of the males are colour blind and the difference between red and green is very hard to see. Other colours could be considered,…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- Ideas
- Reported - view
2
Recurring notifications for waiting chat-visitors and indicator if chat-visitor is still waiting
Maybe I've missed it somewhere, but it seems that there is no recurring notification (text and sound) for chat visitors that are waiting for an operator.…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 5 replies
- 28
- 2
- Ideas
- Completed
- Completed
Re: Gmail and Outlook integration I just added an idea for IMAP integration, this ticket should be cross referenced: https://talk.trengo.com/t/m24ptf/imap-integration-for-emails-so-trengo-can-sync-back-and-forth-emails
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 1
- Ideas
- Reported - view
4
Send email notification to colleague when he/she is mentioned while being offline.
It would be a nice feature to mail a colleague a notification when he/she is mentioned somewhere while being offline. The user should be able to enable / disable this option.
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 5 replies
- 35
- 4
- Ideas
- Not planned
- Not planned
9
Implement keyboard shortcuts
In several email clients I'm used to use keyboard shortcuts, currently those are missing in Trengo. For example: CTRL-Enter to send an email or post an update.…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 5 replies
- 73
- 9
- Ideas
- In progress
- In progress
4
IMAP integration for emails so Trengo can sync back and forth emails.
Currently you need to forward your emails to a Trengo email address. We would like to see IMAP support so Trengo can connect to our mailbox and work online instead of duplicating emails to their own…
- Tim Struijs
- Tim_Struijs
- 1 yr ago
- 1 reply
- 22
- 4
- Ideas

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