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Re: User roles/permissions within admin area
@Charlotte Beenen the roles I've suggested in my post were merely examples of user roles. Perhaps what you could do, because I can see everyone's demands for different user roles are different,…
Gian Stevens
Gian_Stevens
8 mths ago
Ideas
Reported - view
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
Gian Stevens
Gian_Stevens
11 mths ago
1
reply
6
Ideas
Re: Order integration display most recent
@Daniela Backman I already have and they advised me to share it here. Is there a possibility you can look into this?
Gian Stevens
Gian_Stevens
1 yr ago
Ideas
Reported - view
1
Order integration display most recent
The current order integration for f.e. Picqer already displays orders based on email addresses. However, we are running into a problem where there are 2 different customer numbers for the same…
Gian Stevens
Gian_Stevens
1 yr ago
3
replies
9
1
Ideas
Re: Categorize Quick Replies for Admins by using labels
We use a prefix to easily navigate through the many quick replies, but I agree it would be much easier if they were catagorizable. Good suggestion!
Gian Stevens
Gian_Stevens
1 yr ago
Ideas
Reported - view
Re: FAQ Helpdesk
Isn't this already built in? The Trengo help center is there to write a FAQ for your users. You can make a help center in the settings/back-end of Trengo, exactly like this: https://help.trengo.…
Gian Stevens
Gian_Stevens
1 yr ago
Ideas
Reported - view
12
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
Gian Stevens
Gian_Stevens
1 yr ago
7
replies
61
12
Ideas
0
Organize the left column yourself and hide parts completely
Recently I mainly use 'Channels' as my inbox category. The main reason for this is that I easily filter the messages that are relevant to me. I can find tickets that are assigned to my team directly…
Gian Stevens
Gian_Stevens
2 yrs ago
1
reply
27
Ideas
Gian Stevens
Gian_Stevens
8
13
0
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