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Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
- Gian Stevens
- Gian_Stevens
- 3 mths ago
- 1 reply
- 5
- Ideas
Re: Order integration display most recent @Daniela Backman I already have and they advised me to share it here. Is there a possibility you can look into this?
- Gian Stevens
- Gian_Stevens
- 6 mths ago
- Ideas
- Reported - view
1
Order integration display most recent
The current order integration for f.e. Picqer already displays orders based on email addresses. However, we are running into a problem where there are 2 different customer numbers for the same…
- Gian Stevens
- Gian_Stevens
- 6 mths ago
- 3 replies
- 7
- 1
- Ideas
Re: Categorize Quick Replies for Admins by using labels We use a prefix to easily navigate through the many quick replies, but I agree it would be much easier if they were catagorizable. Good suggestion!
- Gian Stevens
- Gian_Stevens
- 7 mths ago
- Ideas
- Reported - view
Re: FAQ Helpdesk Isn't this already built in? The Trengo help center is there to write a FAQ for your users. You can make a help center in the settings/back-end of Trengo, exactly like this: https://help.trengo.…
- Gian Stevens
- Gian_Stevens
- 7 mths ago
- Ideas
- Reported - view
10
User roles/permissions within admin area
There should be a possibility to enforce different rights and have different admin rules. I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself.…
- Gian Stevens
- Gian_Stevens
- 7 mths ago
- 4 replies
- 34
- 10
- Ideas
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Organize the left column yourself and hide parts completely
Recently I mainly use 'Channels' as my inbox category. The main reason for this is that I easily filter the messages that are relevant to me. I can find tickets that are assigned to my team directly…
- Gian Stevens
- Gian_Stevens
- 1 yr ago
- 1 reply
- 24
- Ideas

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