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Re: Take auto replies out of ticket conversation on email channel Add option to switch this on/off per channel
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- Ideas
- Reported - view
Re: customise staff roles So it can be implemented in this way
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- Ideas
- Reported - view
Re: customise staff roles "User+" Allows the basic users to assign tickets, would be useful
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- Ideas
- Reported - view
1
Create new Rules trigger - CSAT response
Other systems allow for "customer satisfaction" responses to trigger a follow-up action. In our case, we would like to send an HTML email to all customers who respond positively.…
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- 1 reply
- 12
- 1
- Ideas
1
Rules Improvements - Email
Add option to use multiple strings in the same row. Before: e.g. Message body contains (pipe delimited strings). After: Also, add new condition: "Email subject OR Message Body" This would…
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- 1 reply
- 7
- 1
- Ideas
1
More options for filtering channel tickets
Should be able to filter by: First Received/Last Received, First Replied/Last Replied, Assignee Label (I know that some of these are available to view in different locations,…
- Luke Dodd
- Luke_Dodd
- 5 mths ago
- 7
- 1
- Ideas
1
View Assignee on Main channel View
View Assignee on Main channel View: This helps managers to get an overview without needing to go into each "User" section.
- Luke Dodd
- Luke_Dodd
- 5 mths ago
- 5
- 1
- Ideas
2
Add the possibility to set Rules using User parameters.
For example, condition or trigger "When user is assigned". When user XX is assigned AND ticket != Closed AND Time since Received >7 Days, then add label "User XX Urgent" This helps make rules more…
- Luke Dodd
- Luke_Dodd
- 5 mths ago
- 6
- 2
- Ideas
Re: Send later function Still no send later function:
- Luke Dodd
- Luke_Dodd
- 5 mths ago
- Ideas
- Reported - view
Re: Ability to see when an Agent is viewing a ticket This is still a good idea. Collision detection is pretty standard and avoids wasted time and clicks
- Luke Dodd
- Luke_Dodd
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Single Sign-on (SSO) Hi - this is really important to Trengo to scaled use cases. We will have 70 users to maintain
- Luke Dodd
- Luke_Dodd
- 8 mths ago
- 1
- Ideas
- Reported - view

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Luke Dodd

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