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Re: New rule when an outbound e-mail occur, put an e-mail in BCC automatically Surely this is not possible in rules, as the trigger is the sending of the email (which has now been sent). What about having some setting on the Channel (mailbox),…
- Luke Dodd
- Luke_Dodd
- 1 mth ago
- Ideas
- Reported - view
Re: Allow exporting of CSAT comments does anyone know if they are available via the API?
- Luke Dodd
- Luke_Dodd
- 4 mths ago
- Ideas
- Reported - view
Re: Take auto replies out of ticket conversation on email channel Add option to switch this on/off per channel
- Luke Dodd
- Luke_Dodd
- 7 mths ago
- Ideas
- Reported - view
Re: customise staff roles So it can be implemented in this way
- Luke Dodd
- Luke_Dodd
- 7 mths ago
- Ideas
- Reported - view
Re: customise staff roles "User+" Allows the basic users to assign tickets, would be useful
- Luke Dodd
- Luke_Dodd
- 7 mths ago
- Ideas
- Reported - view
1
Create new Rules trigger - CSAT response
Other systems allow for "customer satisfaction" responses to trigger a follow-up action. In our case, we would like to send an HTML email to all customers who respond positively.…
- Luke Dodd
- Luke_Dodd
- 7 mths ago
- 1 reply
- 14
- 1
- Ideas
1
Rules Improvements - Email
Add option to use multiple strings in the same row. Before: e.g. Message body contains (pipe delimited strings). After: Also, add new condition: "Email subject OR Message Body" This would…
- Luke Dodd
- Luke_Dodd
- 7 mths ago
- 1 reply
- 9
- 1
- Ideas
1
More options for filtering channel tickets
Should be able to filter by: First Received/Last Received, First Replied/Last Replied, Assignee Label (I know that some of these are available to view in different locations,…
- Luke Dodd
- Luke_Dodd
- 11 mths ago
- 7
- 1
- Ideas
1
View Assignee on Main channel View
View Assignee on Main channel View: This helps managers to get an overview without needing to go into each "User" section.
- Luke Dodd
- Luke_Dodd
- 11 mths ago
- 6
- 1
- Ideas
2
Add the possibility to set Rules using User parameters.
For example, condition or trigger "When user is assigned". When user XX is assigned AND ticket != Closed AND Time since Received >7 Days, then add label "User XX Urgent" This helps make rules more…
- Luke Dodd
- Luke_Dodd
- 11 mths ago
- 8
- 2
- Ideas
Re: Send later function Still no send later function:
- Luke Dodd
- Luke_Dodd
- 11 mths ago
- Ideas
- Reported - view
Re: Ability to see when an Agent is viewing a ticket This is still a good idea. Collision detection is pretty standard and avoids wasted time and clicks
- Luke Dodd
- Luke_Dodd
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Single Sign-on (SSO) Hi - this is really important to Trengo to scaled use cases. We will have 70 users to maintain
- Luke Dodd
- Luke_Dodd
- 1 yr ago
- 2
- Ideas
- Reported - view

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Luke Dodd

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