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Labels as a condition in Rules
Is it possible to add the condition "label" to messages in the inbox. If a conversation has a certain label for a couple of days, we would like to trigger an action (like changing the label for…
- Paul Kegel
- Paul_Kegel
- 2 wk ago
- 1 reply
- 4
- Ideas
Re: Merge conversations from different contacts @Patrick Meutzner Hi Patrick, the cc feature works awesome. This request is just the opposite, when somebody replies who's not set as a CC to the mail but got it anyway (due to group inboxes).
- Paul Kegel
- Paul_Kegel
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: Merge conversations from different contacts Thanks. Just to make sure, the merge should be automatically and based on the ticket number / ID. Looking forward to the update!
- Paul Kegel
- Paul_Kegel
- 4 mths ago
- Ideas
- Reported - view
1
Merge conversations from different contacts
At the moment when two people reply at a ticket with the same [ticketnumber] trengo creates two different tickets (or threads). I'd like to see that when different humans (and thus email addresses)…
- Paul Kegel
- Paul_Kegel
- 4 mths ago
- 7 replies
- 28
- 1
- Ideas

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Paul Kegel

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