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    Auto create hyperlink for web URL in editor

    When pasting a web URL in the editor, a hyperlink should be added automatically. Currently, this must be done manual.
    • Rudy Hoff
    • Rudy_Hoff
    • 1 yr ago
    • 1 reply
    • 17
    • 4
    • Ideas
  • 1

    Display chat requests on top always

    When working in your New tab, you can choose for two sort order options: new > old or old > new. When viewing old > new, and at the same time receiving a chat request, this request is not visible.…
    • Rudy Hoff
    • Rudy_Hoff
    • 1 yr ago
    • 1 reply
    • 12
    • 1
    • Ideas
  • 1

    Reverse sort order to new > old + compose answer on top in ticket view

    In ticket view, currently the sort order is old > new from top to bottom. In tickets wilt many messages, the agent needs to scroll all the way down to pick up the ticket and write a reply.…
    • Rudy Hoff
    • Rudy_Hoff
    • 1 yr ago
    • 1 reply
    • 13
    • 1
    • Ideas
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Rudy Hoff

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