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Re: Rules based on outbound messages Rules based on outbound messages would be very usefull. We want to add default a BCC to every outbound message. (Because of legislation to store all your communications for a number of years).
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 6 days ago
- Ideas
- Reported - view
Re: Quicker deleting I posted this problem earlier and suggested a delete box as well. Hereby another support.
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 6 days ago
- 1
- Ideas
- Reported - view
Re: Being able to receive Trengo-phonecalls on a fixed phone If this is facilitated we will start to use voice in Trengo.
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Starting new conversation from existing conversation @Tamara Berner An unmerge function would be great
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 9 mths ago
- 1
- Ideas
- Reported - view
2
Starting new conversation from existing conversation
We use the call-me-back option and all these contacts have the same subject and email address. Therefore all the (in fact different) contacts are added to the same conversation (see added…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 9 mths ago
- 3 replies
- 7
- 2
- Ideas
- Completed
- Completed
2
Backup Settings
We are missing a backup of the settings (and we are more or less suprised that it isn't possible yet). In order to prevent a lot of manually restoring settings after a mistake (e.g.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 11 mths ago
- 1 reply
- 11
- 2
- Ideas
- In review
- In review
Re: Automatically forward a chat as an email. @Tamara Berner Thanks Tamara. We are already using the manual way. But as part of marketing automation it would be nice if it could be automated or initiated by clicking a button.
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 11 mths ago
- Ideas
- Reported - view
4
Automatically forward a chat as an email.
After a chat has been finished the chat will forwarded by email to the chatter. Purpose: chatter can re-read the chat and store it. The email should be generated automatically by Trengo.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 11 mths ago
- 3 replies
- 23
- 4
- Ideas
- In review
- In review
Re: Several contacts related toone phonenumber (or emailaddres) @Tamara Berner The solution could be that you can add manually a contact and fill in the name (inclusive, if available, the extension) and phone number.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- Ideas
- Reported - view
1
Several contacts related toone phonenumber (or emailaddres)
It would be very usefull if several contact(person)s could use the same phonenumber (e.g. the company phonenumber). We have several contacts who have the same company phonenumber and a unique…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 3 replies
- 10
- 1
- Ideas
Re: Merge conversations from different contacts It would be usefull if other channels could be merged to a conversation. E.g. a voice call to an email conversation
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2
- Ideas
- Reported - view
2
Audio notification of all channels on speakers PC instead of connected headset
In voice it is possible to direct the audio notification of a new voicecall to the speakers instead of the connected headset. It would be very useful if the audio notification of the other channels…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2 replies
- 8
- 2
- Ideas
5
Merge tickets from different channels
Sometimes we would like to merge a chat to an email. The conversation starts e.g. with a chat and is succeeded with an email. It would be very useful if these tickets could be merged to one…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2 replies
- 23
- 5
- Ideas
- Completed
- Completed
Re: Set a notification per channel Perfect
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 1
- Ideas
- Reported - view
2
Attach an email to an email/conversation
Attach a previous sent/received email as an entity (including heading etc.) to an email. This instead of copying it into the email where you lose information.
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 2 replies
- 12
- 2
- Ideas
Re: Scheduling auto-replies Scheduled Holidays would be nice as a proposal. The dates should be confirmed
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Conversations in chronological order Maybe a switch how to sort. 'up' or 'down' e.g.
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 3
- Ideas
- Reported - view
0
Notification when an email is refused by a firewall
When an email is refused/bounced by a firewall off the addressee there is no notification of it in Trengo. This would be very useful because you can take another action to communicate your message.…
- Christ van Leest
- Operations Manager
- Christ_van_Leest
- 1 yr ago
- 3 replies
- 24
- Ideas
- Completed
- Completed

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Christ van Leest

Christ_van_Leest

Operations Manager

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