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Re: More voice options @Tamara Berner in our case, we want a custom voice message and then end the connection. Can you explain step by step how to do this, because I couldn't find how to change the system messages for no…
- Marcel
- Marcel
- 1 yr ago
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Re: More voice options @Tamara Berner Hi Tamara, but where can I change the 'No agents available' message to a custom message?
- Marcel
- Marcel
- 1 yr ago
- Ask the community
- Reported - view
0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
- Marcel
- Marcel
- 1 yr ago
- 4 replies
- 57
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- Answered
- Answered
Re: Make user logged in/out status depend on active browser window @Tamara Berner Any updates on this?
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Ok. Thanks for the help. Ideal would be if we could set 2 idle times. One for when the browser or app is closed and one for when not using the application in a while.…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Hi Tamara, I was wondering if you had time to read my questions in above comment? Thanks! :)
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Hi, I did not know of that setting! We tested it and it seems to work. Although the idle-timeout is pretty high. I think 15 minutes or so? Also, when is someone 'idle'?…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window Ps. I did some research but most other chat solutions do this. Once an agent's browser window is closed for a minute or so, change the agents availability to offline.…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
2
Make user logged in/out status depend on active browser window
Since the messages towards customers in the chat depend on if the Trengo users are online or not, right now we have to be really careful and not forget to logout.…
- Marcel
- Marcel
- 1 yr ago
- 12 replies
- 54
- 2
- Ideas
5
Helpcenter improvements
The helpcenter is really easy to use and looks great. We would love to use it, however, we are missing a few (for us) crucial features: Possibility to fetch helpdesk articles and categories through…
- Marcel
- Marcel
- 1 yr ago
- 12 replies
- 64
- 5
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