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Re: More voice options @Tamara Berner in our case, we want a custom voice message and then end the connection. Can you explain step by step how to do this, because I couldn't find how to change the system messages for no…
- Marcel
- Marcel
- 1 mth ago
- Ask the community
- Reported - view
Re: More voice options @Tamara Berner Hi Tamara, but where can I change the 'No agents available' message to a custom message?
- Marcel
- Marcel
- 1 mth ago
- Ask the community
- Reported - view
0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
- Marcel
- Marcel
- 1 mth ago
- 4 replies
- 20
- Ask the community
- Answered
- Answered
1
List of failed e-mails..!
Hi, I just came accross an answer towards a customer, but the answer was never delivered. There was a 'failed' label attached to our reply. Reason for failer was a very simple typo in the customer's…
- Marcel
- Marcel
- 1 mth ago
- 1 reply
- 9
- 1
- Ideas
Re: Make user logged in/out status depend on active browser window @Tamara Berner Any updates on this?
- Marcel
- Marcel
- 2 mths ago
- Ideas
- Reported - view
Re: The chatbot message that asks a visitor for their e-mailadres is count as an anwer @Tamara Berner Hi, do you know more yet?
- Marcel
- Marcel
- 2 mths ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Ok. Thanks for the help. Ideal would be if we could set 2 idle times. One for when the browser or app is closed and one for when not using the application in a while.…
- Marcel
- Marcel
- 5 mths ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Hi Tamara, I was wondering if you had time to read my questions in above comment? Thanks! :)
- Marcel
- Marcel
- 5 mths ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Hi, I did not know of that setting! We tested it and it seems to work. Although the idle-timeout is pretty high. I think 15 minutes or so? Also, when is someone 'idle'?…
- Marcel
- Marcel
- 5 mths ago
- Ideas
- Reported - view
Re: Create "or" conditions in the custom views (combine multiple labels in one view) @Tamara Berner Got it. My primary goals is combining labels indeed.
- Marcel
- Marcel
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window Ps. I did some research but most other chat solutions do this. Once an agent's browser window is closed for a minute or so, change the agents availability to offline.…
- Marcel
- Marcel
- 5 mths ago
- Ideas
- Reported - view
1
Make user logged in/out status depend on active browser window
Since the messages towards customers in the chat depend on if the Trengo users are online or not, right now we have to be really careful and not forget to logout.…
- Marcel
- Marcel
- 5 mths ago
- 9 replies
- 29
- 1
- Ideas
Re: Create "or" conditions in the custom views (combine multiple labels in one view) @Tamara Berner I already explained it in my initial message right? At the moment I cannot combine multiple conditions to create a view. For example, we use like 10 labels to categorize tickets and…
- Marcel
- Marcel
- 5 mths ago
- Ideas
- Reported - view
1
The chatbot message that asks a visitor for their e-mailadres is count as an anwer
On our website, as soon as the user starts the chat, they will get a message with something like 'If it takes too long for us to answer, you can leave your e-mailadres below and you can leave the…
- Marcel
- Marcel
- 5 mths ago
- 2 replies
- 24
- 1
- Ideas
1
Create "or" conditions in the custom views (combine multiple labels in one view)
The custom views idea is very handy. However, currently the condtions are 'and' conditions. It would be nice if we could create "OR" conditions as well.…
- Marcel
- Marcel
- 5 mths ago
- 4 replies
- 19
- 1
- Ideas
0
Custom CSS for chat widget, or at least possibility to hide the green online icon
We have the chat widget on our website. Right now we cannot show the 'Ask your question' (Stel hier uw vraag) bar because it has a permanent green circle which indicates we are online,…
- Marcel
- Marcel
- 5 mths ago
- 1 reply
- 13
- Ideas
1
Voice channel: schedule (national) holidays with custom voicemail message per phonenumber
I would like to be able to schedule days on which our phone must go to voicemail. Main use will be to schedule national holidays and automatically have the phone play a custom voice message on these…
- Marcel
- Marcel
- 5 mths ago
- 1 reply
- 9
- 1
- Ideas
Re: Scheduling auto-replies Can we add this option also to the Voice channel? We want to be able to create 'holiday' profiles containing public holidays. We would like to connect these profiles to a phonenumber.…
- Marcel
- Marcel
- 6 mths ago
- Ideas
- Reported - view
2
Helpcenter improvements
The helpcenter is really easy to use and looks great. We would love to use it, however, we are missing a few (for us) crucial features: Possibility to fetch helpdesk articles and categories through…
- Marcel
- Marcel
- 6 mths ago
- 1 reply
- 20
- 2
- Ideas

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Marcel

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