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E-mails that failed to deliver: no option to resend, no notifcation of failure, not always re-openend
Please improve the way you handle failed e-mails. E-mailing is the core of Trengo, and has a huge flaw. Tonight, the service was down and we were not able to send mails from Trengo.…
- Marcel
- Marcel
- 6 mths ago
- 1 reply
- 8
- Bugs
Re: Make it clear if an e-mail has failed to send - log / not on re-opening One more thing. I have now done a few tests, because the e-mail service is now down. It sometimes re-opens the ticket, but not even everytime. Please check ticket: 43588465 for example.…
- Marcel
- Marcel
- 6 mths ago
- Ideas
- Reported - view
Re: Make it clear if an e-mail has failed to send - log / not on re-opening Another thing, if I leave a ticket open (sometimes it happens because I need to follow up for example or do something with it later on), I cannot see if the e-mail has failed.…
- Marcel
- Marcel
- 6 mths ago
- Ideas
- Reported - view
0
Make it clear if an e-mail has failed to send - log / not on re-opening
We sometimes type an answer and then we press 'Send and close ticket'. After that the ticket is closed. A day later, the ticket appears open again in the assigned to me box.…
- Marcel
- Marcel
- 6 mths ago
- 4 replies
- 7
- Ideas
- Completed
- Completed
Re: Overview of failed messages @Tamara Berner That's already an improvement. Thanks
- Marcel
- Marcel
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: More voice options @Tamara Berner in our case, we want a custom voice message and then end the connection. Can you explain step by step how to do this, because I couldn't find how to change the system messages for no…
- Marcel
- Marcel
- 1 yr ago
- Ask the community
- Reported - view
Re: More voice options @Tamara Berner Hi Tamara, but where can I change the 'No agents available' message to a custom message?
- Marcel
- Marcel
- 1 yr ago
- Ask the community
- Reported - view
0
More voice options
Hi, We need more options for the voice channel. For example, last week we were closed for the afternoon for training. We wanted a message that said 'Due to training we cannot answer the phone right…
- Marcel
- Marcel
- 1 yr ago
- 4 replies
- 55
- Ask the community
- Answered
- Answered
Re: Make user logged in/out status depend on active browser window @Tamara Berner Any updates on this?
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: The chatbot message that asks a visitor for their e-mailadres is count as an anwer @Tamara Berner Hi, do you know more yet?
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Ok. Thanks for the help. Ideal would be if we could set 2 idle times. One for when the browser or app is closed and one for when not using the application in a while.…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Hi Tamara, I was wondering if you had time to read my questions in above comment? Thanks! :)
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window @Tamara Berner Hi, I did not know of that setting! We tested it and it seems to work. Although the idle-timeout is pretty high. I think 15 minutes or so? Also, when is someone 'idle'?…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
Re: Create "or" conditions in the custom views (combine multiple labels in one view) @Tamara Berner Got it. My primary goals is combining labels indeed.
- Marcel
- Marcel
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Make user logged in/out status depend on active browser window Ps. I did some research but most other chat solutions do this. Once an agent's browser window is closed for a minute or so, change the agents availability to offline.…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
2
Make user logged in/out status depend on active browser window
Since the messages towards customers in the chat depend on if the Trengo users are online or not, right now we have to be really careful and not forget to logout.…
- Marcel
- Marcel
- 1 yr ago
- 12 replies
- 45
- 2
- Ideas
Re: Create "or" conditions in the custom views (combine multiple labels in one view) @Tamara Berner I already explained it in my initial message right? At the moment I cannot combine multiple conditions to create a view. For example, we use like 10 labels to categorize tickets and…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
1
The chatbot message that asks a visitor for their e-mailadres is count as an anwer
On our website, as soon as the user starts the chat, they will get a message with something like 'If it takes too long for us to answer, you can leave your e-mailadres below and you can leave the…
- Marcel
- Marcel
- 1 yr ago
- 3 replies
- 29
- 1
- Ideas
- Completed
- Completed
2
Create "or" conditions in the custom views (combine multiple labels in one view)
The custom views idea is very handy. However, currently the condtions are 'and' conditions. It would be nice if we could create "OR" conditions as well.…
- Marcel
- Marcel
- 1 yr ago
- 6 replies
- 31
- 2
- Ideas
0
Custom CSS for chat widget, or at least possibility to hide the green online icon
We have the chat widget on our website. Right now we cannot show the 'Ask your question' (Stel hier uw vraag) bar because it has a permanent green circle which indicates we are online,…
- Marcel
- Marcel
- 1 yr ago
- 2 replies
- 53
- Ideas
- Completed
- Completed
1
Voice channel: schedule (national) holidays with custom voicemail message per phonenumber
I would like to be able to schedule days on which our phone must go to voicemail. Main use will be to schedule national holidays and automatically have the phone play a custom voice message on these…
- Marcel
- Marcel
- 1 yr ago
- 1 reply
- 14
- 1
- Ideas
Re: Scheduling auto-replies Can we add this option also to the Voice channel? We want to be able to create 'holiday' profiles containing public holidays. We would like to connect these profiles to a phonenumber.…
- Marcel
- Marcel
- 1 yr ago
- Ideas
- Reported - view
5
Helpcenter improvements
The helpcenter is really easy to use and looks great. We would love to use it, however, we are missing a few (for us) crucial features: Possibility to fetch helpdesk articles and categories through…
- Marcel
- Marcel
- 1 yr ago
- 12 replies
- 56
- 5
- Ideas

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Marcel

Marcel

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